Banner for Energie Fitness - Brentford

Energie Fitness - Brentford Opiniones 

213
TrustScore: 4 sobre 5

3,9

Building 2, Westgate House, TW8 0GN Brentford, GB


Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Gym is always clean, equipment is good quality, gym instructors always friendly when greeting you at the door and always available for advice.

Valorada con 5 estrellas sobre 5

Been going here a few years now and yes its small but has what I need with a chilled atmosphere, is well maintained and well priced with the bonus of free parking. The staff are friendly and always wi... Ver más

Valorada con 2 estrellas sobre 5

The gym is a good offer at the promotional price of £17 per month however, after the 2 months offer is up £35 per month is slightly high for what is being offered. The changing rooms are a little shab... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ticks all the boxes for me. Good value membership options, friendly staff, well maintained and clean equipment, Good range of cardio, resistance and weights. Joined just 2 weeks ago, looking forw... Ver más


Información sobre la empresa

  1. Servicio de fitness y nutrición
  2. Centro de fitness
  3. Clases de fitness
  4. Gimnasio
  5. Entrenador/a personal

Escrito por la empresa

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Escrito por la empresa

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Información de contacto

  • Building 2, Westgate House, TW8 0GN, Brentford, Reino Unido

3,9

Muy bueno

TrustScore: 4 sobre 5

213 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 33% de las opiniones negativas

Suele responder en menos de 2 semanas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

3,9

Todas las opiniones

(213)

598 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great gym!

Great gym. It's a bit on the smaller side but this is well made up for by very warm and friendly staff, the gym being hardly ever full and by plenty of good equipment.

19 de enero de 2023
Valorada con 2 estrellas sobre 5

The gym stinks no fresh air

The gym stinks no fresh air, the bench press area is congested with only one bench hardly can ever use it
Water dispenser does not work the changing area looks scary and totally run down

20 de enero de 2023
Logotipo de Energie Fitness - Brentford

Respuesta de Energie Fitness - Brentford

Hey R V,

I hope you're well.

We're very sorry to hear that you are unhappy with the facilities being provided to you in your gym. This falls short of what we want to provide to every member that walks through our gym doors. Please speak to a member of staff and they will be able to provide assistance.

Thank you for leaving feedback, we appreciate it.

Best wishes,
énergie Fitness Central Team

Valorada con 2 estrellas sobre 5

Decent gym just very small and always…

Decent gym just very small and always waiting for a machine

25 de noviembre de 2022
Logotipo de Energie Fitness - Brentford

Respuesta de Energie Fitness - Brentford

Hi Bobby,

I hope you're well.

We're really sorry to hear that there are certain areas of your énergie Fitness experience that have not been up to scratch. We aim to create an environment in our gyms that motivates our members to reach their goals and it seems we have fallen short. Please speak to a member of staff about your concerns and they will be more than happy to assist you.

Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.

Best wishes,
énergie Fitness Central Team

Valorada con 5 estrellas sobre 5

Love it here

Great gym equipment, kind staff, wonderful people and a variety of classes. I also love the new fob & key system

11 de octubre de 2022
Valorada con 4 estrellas sobre 5

App problems

Overall, good gym, nice staff, very clean, organised. Only thing is in the app you can see how many people where are the gym, i checked it once and there wasn’t many people but when i got there it was very busy and had to leave, this has happened a few times now so if that could be resolved that would make my experience a lot better.

3 de octubre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolutely disgusting customer service…

Absolutely disgusting customer service no communication at all still waiting for reply since 10/09/22 no regards for its members it’s just shocking still waiting for my refund as they took 2 payments for 1 month

10 de septiembre de 2022
Logotipo de Energie Fitness - Brentford

Respuesta de Energie Fitness - Brentford

Hi Nate,

I hope you're well.

Very sorry to hear of the lack of communication you have received, this falls far short of the standards we set ourselves here at énergie Fitness. Please contact us at communications@energiecentral.com if this issue persists.

Thank you for taking the time to leave your feedback, we really appreciate it!

Best wishes,

énergie Fitness Central Team

Valorada con 4 estrellas sobre 5

The gym is clean

The gym is clean , well lighted and the staff very friendly and always helpful .

26 de agosto de 2022
Logotipo de Energie Fitness - Brentford

Respuesta de Energie Fitness - Brentford

Hi Nadia,

Thanks for leaving us a review- we're so pleased to hear you're happy with your énergie Fitness experience!

We're always pleased to hear that our staff are creating a great environment so we'll be sure to pass on your praise!

Thanks again,
énergie Fitness Central Team

Valorada con 5 estrellas sobre 5

I actually love this gym

I actually love this gym. I used to go to the gym group, and although it had a lot more equipment, you had wait longer and it was always crowded. This gym is a little smaller but you can get a good workout done. It’s never been crowded for me and the staff are always incredibly nice.

26 de agosto de 2022
Logotipo de Energie Fitness - Brentford

Respuesta de Energie Fitness - Brentford

Hi Halima,

Thank you so much for sharing this- we're always thrilled to hear that our clubs are loved by our members!

We hope you continue to have the best possible experience on your fitness journey with us!
énergie Fitness Central Team

Valorada con 1 estrellas sobre 5

Dirty changing rooms

The gym is crowded and despite the size it is tough to find a free machinery even though this is not a freat issue.
The changing rooms are disgusting; brown water on the ground, lifted floor spots, no hairdrier.

5 de agosto de 2022
Logotipo de Energie Fitness - Brentford

Respuesta de Energie Fitness - Brentford

Hey Francesco,

I hope you're well.

We're really dissapointed to hear you're not satisfied with you're énergie Fitness experience so far. Your comments regarding the changing rooms are not up to the standards we expect in our gyms and for that we sincerely apologise. Please notify a member of staff in your gym and they will be able to assist you.

Thanks for leaving a review, we really appreciate your feedback.

Best wishes,

énergie Fitness Central Team

Valorada con 3 estrellas sobre 5

Énergie fitness is an amazing gym

Énergie fitness is an amazing gym, I really enjoy going to the gym it makes me feel happy and active in myself. However I mostly work out with zero guidance from staff, but they do provide a clean and safe environment.

29 de julio de 2022
Logotipo de Energie Fitness - Brentford

Respuesta de Energie Fitness - Brentford

Hey Paige,

I hope you're doing well.

We're glad to hear you're enjoying the gym itself and are satisfied with the facilities provided to you by your énergie Fitness gym. However, we're dissapointed to hear that you feel that you have not been fully supported by the team members in your gym. Please speak to a member of staff regarding any questions you may have and they will be more than happy to support.

Have a great day,

énergie Fitness Central Team

Valorada con 4 estrellas sobre 5

A decent gym

A decent gym, with all the equipment you need. Locker rooms can do with an upgrade. Staff are friendly.
Members are considerate.

22 de julio de 2022
Valorada con 1 estrellas sobre 5

I do not recommend, At alla!!

Rubbish, poor equipment, and lack of professionalism of the staff. (I was bullied by the manger). I do not recommend.

15 de julio de 2022
Opinión espontánea
Logotipo de Energie Fitness - Brentford

Respuesta de Energie Fitness - Brentford

Hi Alessandro,

I hope you're well.

We are extremely sorry to hear that you have had a negative experience with us. We want all of our team members to deliver the highest level of customer service and it sounds as if we have fallen short on this occasion and for that we do apologise. If you wish to provide with further detail about the situation, please contact us at communications@energiecentral.com and we will get back to you asap.

Thanks for leaving a review, we really appreciate it.

Best wishes,

énergie Fitness Central Team

Valorada con 4 estrellas sobre 5
Logotipo de Energie Fitness - Brentford

Respuesta de Energie Fitness - Brentford

Hey Charles,

We really appreciate you leaving us feedback, we're always trying to improve the énergie Fitness experience.

We at énergie Fitness are so happy to hear that you are enjoying the gym and the staff are delivering the top-notch service we strive to provide. Our trainers are always working hard to make sure our members are enjoying their time at the gym and they love to hear when they have done a good job! If you think we have any room for improvement, feel free to speak to a member of staff and they will be more than happy to listen to any suggestions you have.

Thanks again,

énergie Fitness Central Team

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más