ESSE Opiniones 514

My replacement glass fitted well, but since I have out I could have had a piece cut to size at the local builders merchant for £15, instead of the £47 I paid for this one.

Very good, well packed arrived in good time. Does exactly what it is supposed to do!

quick action to my request - correct product

Good product, speedy delivery, some things a little expensive compared to competitors but overall a good experience.

Helpful customer service, guidance to the correct parts i needed for my log burner. Prity quick delivery too.

Easy to use web site and knowledgeable staff

Cozy stoves who I purchased the stove from and who fitted it were brilliant. Stove looks good and has been much admired. Very easy to light. Only gripe is the air control lever is very stiff and often gets stuck. Have yet to use oven but top hobs work well.

Order was processed and despatched without delay.
Less than a week from placing the order to receipt.
We were kept informed by email at each stage.
Very efficient.

Was easy to find the part I needed in the Esse site and to order it. It came in the time slot given and with instructions on fitting. Very helpful.

Item arrived on time and as requested.

Product excellent and ordering process efficient and easy
DPD a pain. Twice appeared but didn’t deliver because we were not in
However they had safe place designated and neighbour identified for drop off
Eventually I collected parcel from a local store

Very helpful and speedily delivery.New grate that i orderd was slightly smaller then the old one.

Great service and helped me choose the right part for stove burner

You completed the order swiftly, but the service provided by the courier DPD was shocking.

Quick and professional service can’t ask for anything more

Good selection of spares which are reasonably priced with prompt delivery. Thank you!

Item was as described and arrived in a timely manner. Packaging was good.

Initially could not find your spares section but logged in to your website n found past orders so reordered the right glass for my much loved fire and service was fast as the glass broke on new years day and new glass was delivered within 5 days brilliant xx

Great product

The Customer Service and Engineers at Esse have been particularly helpful in 2025.
This is notable in that we bought our Esse Range Cooker in 2003 from Classic Range Cookers in Rugby.
As we did not have a suitable Chimney we purchased a GN Model with a Powerflue Extractor Fan. This Fan continued to run for 22years and then the Electronics gave up. None of the Maintenance Engineers could provide a solution.
So we phoned Customer Service and Engineers at Esse. They were very helpful and recommended Two Fan Manufacturing Companies in Denmark. Eventually we decided that we would have to purchase one of these rather expensive Systems. The problem then was in finding an Engineer who could both obtain and fit one.
Esse provided a Telephone Number for their Engineers. They were very patient and extremely Helpful. I phoned. My Heating Engineer, Richard Docherty Phoned. Our son Philip Canning who is the Future Projects Engineer at Ratcliffe Power Station phoned. The Fitting Engineer, Gary Lloyd also phoned. As a result of all these Contacts, Gary Lloyd (GNL) obtained and fitted an Exodraft Extractor Fan and Electronic Control System. Richard Docherty made the connections to the Esse GN Cooker.
The wonderful Result is that our 23 year old Esse GN Cooker works better than it ever did before, it is very much easier to control, as the Electronic system makes all the necessary changes.
The Total cost of the New Fan and Fitting was £2400 but it is supremely worth it, and should be recommended to all owners of Esss GN Cookers.
I can provide Contact Details of My Fitting Engineers if necessary. Many thanks to Esse for your concern for Customers.