The whole experience of buying, installing and using my lightheart cook stove has been a revelation compared to any other company l have ever delt with they really are bothered. I cannot rate this fir... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Absolutely love our Esse cooker. It not only looks lovely in-situ, it cooks in complete silence (unlike our previous fan oven) and the food that comes out definitely tastes better. We bought direct... Ver más
La empresa ha respondido
I pay a monthly fee to your company, supposedly to cover breakdowns on system. My system stopped generating on 17th March. I’ve put in two tickets without any response as yet.
Always had good service from Esse and I always use them for spares to ensure that I have the right correct fitting part
Información sobre la empresa
- Fabricante de chimeneas
- Proveedor de equipos de calefacción
- Tienda de suministros de cocina
- Fabricante
- Fabricante de estufas
- Tienda de estufas a leña
Escrito por la empresa
Since 1854, ESSE has been proudly handcrafting range cookers and stoves in Britain. Based in Barnoldswick, Lancashire, our skilled team continues a tradition of craftsmanship that spans over 170 years. Originally chosen by hotels, commercial kitchens, and homes across Europe, ESSE quickly earned a reputation for producing high-quality, reliable appliances. Today, we remain committed to this legacy, combining classic design with modern innovation to meet the needs of contemporary living. Every ESSE product is assembled by hand using British steel and cast iron. We prioritise UK-based suppliers wherever possible, ensuring quality and sustainability remain at the heart of our operation. Our current range includes electric and wood-fired cookers, as well as wood-burning and multi-fuel stoves. Innovations like the compact 600 electric range cooker and our cleanest-ever stove, the 175, showcase our commitment to performance, efficiency, and lasting quality. At ESSE, we don’t just build appliances, we build long-term relationships. Our goal is to offer not only products that stand the test of time, but also support and service that you can trust for life. ESSE Engineered for life, built for generations.
ESSE Owners Club
Welcome to the ESSE Family
ESSE provides you with everything you need to get started with your stove to enjoy your ESSE for many years to come. By visiting the ESSE website https://www.esse.com/owners-club/ you will find the latest news, tips, and tricks to get the best from your ESSE and exclusive recipes from top chefs for you to try at home.
Love your ESSE and it will love you back. Whether you need help with the maintenance of your stove, want to find the best way to store logs, or are having trouble lighting your stove, all the answers can be found at esse.com.
Since ESSE was founded in 1854 the world has seen a lot of change, but our values remain constant. Our mission is simple: to create stoves and cookers of outstanding quality that are the cleanest and most efficient on the market. ESSEs have been relied upon in some of the world's most demanding environments - from the Antarctic to Crimea, the Savoy, and royal residencies to Scottish bothies - we are confident they will stand up to the tests of your home.
Información de contacto
Ouzledale Foundry, Long Ing Lane, Barnoldswick, BB18 6BJ, Barnoldswick, Reino Unido
- +44 (0)1282 813235
- enquiries@esse.com
- www.esse.com
4,4
Excelente
514 opiniones
Ha contestado el 90% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
We really like our new Esse Bakehart
We really like our new Esse Bakehart. It looks great.
It came with a comprehensive set of instructions so we have been able to enjoy it from day one.
20 de octubre de 2025
Respuesta de ESSE
Thank you for taking the time to share your product feedback, we shall share it with the team. With the warmest regards, ESSE.
Postage costs
Two small retaining clips for glass can't cost or weigh very much. So where's the profit in that? Why not bung on a £12 delivery charge just to rip-off the customer?
17 de noviembre de 2025
Opinión espontánea
Respuesta de ESSE
Thank you for taking the time to provide feedback on our postage, we will take this into account when reviewing our service. Currently, all orders under £80 are subject to our standard post and packaging fee. Kind regards, ESSE
Third time lucky
First delivery was someone else’s order, second contained all items but one side brick was broken, quickly replaced on each occasion.
26 de octubre de 2025
Respuesta de ESSE
Thank you for your review and your patience with the order discrepancies. With kind regards, ESSE.
Get the orders processed and sent out…
Get the orders processed and sent out as fast as the payment is taken from customers accounts other wise exceptable.
26 de octubre de 2025
Respuesta de ESSE
Thank you for your feedback. We are currently working to improve our delivery times as we receive a significant increase in orders during the colder months. To manage expectations we quote 6 working days for despatch at the time of order, and I can see your order was despatched within 3 working days. With kind regards, the ESSE team.
as the driver wouldn't deliver
as the driver wouldn't deliver, you sent my fitre by post
thank you
24 de octubre de 2025
Respuesta de ESSE
Thank you for taking the time to leave feedback. With kind regards, ESSE.
No issues
No issues, ordered an original part, delivered within the time frame.
23 de octubre de 2025
Respuesta de ESSE
Thank you for your review. With kind regards, ESSE.
Good service and communication from…
Good service and communication from esse a bit pricey for postage
12 de octubre de 2025
Respuesta de ESSE
Thank you for your feedback, we shall share it with the team. With kind regards, ESSE.
Easy to use online store and prompt…
Easy to use online store and prompt delivery
19 de octubre de 2025
Respuesta de ESSE
Thank you for your review.
Respuesta de ESSE
We are pleased you took the time to leave us a review. Thank you, ESSE.
Excellant service
Excellant service . Quick response to my request to change my order for a range cooker . Thank you
17 de octubre de 2025
Respuesta de ESSE
Thank you for your review. ESSE.
I purchased spare parts for my Esse…
I purchased spare parts for my Esse wood-burning stove, replacing the grate and top baffle plate. The old parts were worn out and needed changing. The new ones fit perfectly, were easy to install, and the stove now works efficiently again.
When I received the parcel there was no baffle plate this was a Friday phoned them up they said i would have it next day it arrived before dinner.
13 de octubre de 2025
Respuesta de ESSE
Thank you for taking the time to leave our team your kind review. With kind regards, ESSE.
Respuesta de ESSE
You are welcome. ESSE.
Friendly and helpful staff
Friendly and helpful staff, and swift delivery of the required item. Confirmed the benefit of selecting an Esse wood burner a number of years ago...with their help I'm confident it will provide good service for many years....
3 de octubre de 2025
Respuesta de ESSE
Thank you Richard. With kind regards from everyone at ESSE.
Respuesta de ESSE
We are pleased you found our spares service satisfactory, thank you for your kind review. ESSE.
Good advice and good service
Good advice and good service, even when there was an intial problem with the order. All sorted very professionally. Thanks
29 de septiembre de 2025
Respuesta de ESSE
We are pleased we could resolve your issues. With kind regards, ESSE.
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
29 de septiembre de 2025
Respuesta de ESSE
Excellent! We are pleased to receive your glowing review. With kind regards, ESSE.
Emails and queries answered quickly and…
Emails and queries answered quickly and helpfully.
Good supportive advice given.
Thanks
3 de octubre de 2025
Respuesta de ESSE
It is good to hear positive feedback on the customer support we offer. Thank you for leaving your kind review. Warm regards, ESSE.
Prompt and really helpful email…
Prompt and really helpful email responses and, though not required in the end, a welcome offer to call their technical team if a problem replacing the baffle arose.
4 de octubre de 2025
Respuesta de ESSE
We are pleased that we could be of assistance. Thank you for your kind review. ESSE.
great customer service
great customer service
the guy I dealt with in technical found the parts even though they wasn't on parts list
25 de septiembre de 2025
Respuesta de ESSE
We shall pass your message on to our technical advisor. Thank you for leaving your kind review. Best regards, ESSE.
Very good service and fast delivery I…
Very good service and fast delivery I use them all the time
26 de septiembre de 2025
Respuesta de ESSE
Thank you. ESSE.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.