Essex Auto Group Opiniones 

1061
•
TrustScore: 2.5 sobre 5

2,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Went to order my new Motability car and was made to feel like a second. LA citizen. I had an appointment at 3 pm was told run in late but wouldn’t be long at 3.30 was told just going to show custo... Ver más

Valorada con 1 estrellas sobre 5

Booking price given was wrong, checking price was nearly double, rude staff, poor communication, during service broke the vehicle likely due to heavy handed rushed work and they didn’t admit until as... Ver más

Valorada con 1 estrellas sobre 5

I took my b max in for diagnosis,was informed that the car needed new fuel pipes,spill pipes and injector seals etc. my own mechanic didnt agree but spent a day removing and refitting all these parts... Ver más

Valorada con 5 estrellas sobre 5

I recently purchased a new van from Essex Auto Group at Rayleigh & felt the need to post a quick review about the process or more importantly the salesman Kade. He was by far the best salesman I have... Ver más

Información sobre la empresa

  1. Concesionario de autos
  2. también en la categoría
  3. Tienda de reparación de automóviles

Información proporcionada por diversas fuentes externas

Essex Auto Group specialise in new Ford cars, Ford commercial vehicles, Mazda, Fiat, and Kia vehicles in addition to used cars and vans. We have a number of franchised dealers who stock a wide range of vehicles to suit all your motoring needs. With over 1,000 vehicles always in stock, brilliant business solutions, state-of-the-art facilities and full aftersales support, at Essex Auto Group we’re proud of our long-established reputation for integrity, first-class customer service and competitive pricing.


Información de contacto

2,3

Malo

TrustScore: 2.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,3

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(1061)

3 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

5 Star Service by Essex Auto Group Lakeside

Great service by Essex Auto Group in Lakeside, Essex.

Lewis was brilliant from start to finish assisting us selecting the right car for what we wanted, in keeping us updated weekly prior to our car being delivered, great handover when car arrived and even took the time to call me personally a few weeks after I got my new car to make sure everything was OK.

This is the second time I have purchased my new car with Essex Auto Group and will definitely be back.

10 de mayo de 2018
Opinión espontánea
Valorada con 1 estrellas sobre 5

My partner took his skoda to the…

My partner took his skoda to the Rayleigh branch for servicing a couple of years ago. First he was waiting in the cold as they did not tell him he had to go to a different show room along the road (not essex auto group) to book in. Then they tried to charge him more than quoted for the service. But the worst thing was they said the battery was failing and needed replacing. 2 years latter the battery is still running fine...no issues at all. In fact when he had it serviced the following year the battery tested ok and there was no recommendation to replace it. Draw your own conclusions.

8 de mayo de 2018
Opinión espontánea
Logotipo de Essex Auto Group

Respuesta de Essex Auto Group

Good morning. Thank you for your honest feedback which we used to improve our services at the time. We're still very disappointed to hear that your partner had a poor experience though. Essex Auto Group no longer operates a ŠKODA franchise.

Valorada con 5 estrellas sobre 5

Friendly , warm and full of knowledge.

Right from the 1st meeting to driving my car off the forecourt we was met with warmth, friendliness and an unrivaled knowledge of everything I needed to know to buy a xar suited to my needs.
Neil was always available for any extra queries I had and always explained everything in detail.
I cannot thank him enough.
My car I bought is a Kuga st line x and it is beautiful.
Easy and comfortable to drive and suits my needs exactly, whilst also looking very stylish. The Ford Kugas are good cars in my opinion.

8 de mayo de 2018
Opinión espontánea
Valorada con 4 estrellas sobre 5

I had excellent service from your sales…

I had excellent service from your sales team. The only fault I found was with the people who valet the cars before they are collected. The car was not up to the standard I expect from one of the top Ford dealers in the area and it was returned to be cleaned again. When it came back it wasn’t much better.
I came close to not accepting it. Other customers would have turned it down

4 de mayo de 2018
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great sales from Steve Devonshire at…

Great sales from Steve Devonshire at Rayleigh he went above and beyond for me thanks Steve.The only thing I would say is who ever Superguards the cars need to pay more attention to the finish as all the outside trim was all marked with white polish.Nothing to do with Steve as we both didn’t see it as it was raining hard when I picked the car up.

2 de mayo de 2018
Opinión espontánea
Valorada con 4 estrellas sobre 5

Very good service

Very good service from Gary Byford when we bought our car. He got it serviced, MOT'd and valeted earlier than the original date they gave us.

1 de mayo de 2018
Opinión espontánea

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