Eureka Forbes Opiniones 

Worst service by Eureka Forbes,Their customer service email ID is just for name sake: no response at all.I had purchased a RO AMC PLAN worth Rs 3000 and had filed a complaint regarding the service but the no one come for service complaint made on 1st April 2026 has not been resolved till date.Even after calling customer care several times there is no response. The pre filter available for Rs 300, Rs 1100 has been installed by the technician, and it also started leaking after a year. i request to you all guys please dont buy eureka forbed item their technision also very bad

When your amc is about to expire they'll call you to the point of frustration, once renewed you're in for long-term migraine just getting them to do what you paid for. Their services: change of catridges, scheduled maintenance by technicians are a most miserable experience. It's better to boil water and drink than die having high blood pressure talking to their agents.

This company never give service Tecnihian are never there even complain did for week ,they don’t send anyone
Never take any plan they take money but never give service
Fraud

Very bad experience like dealing with a roadside store. I had issue with 4 months new water purifier, no one is solving it for a month. No call center process, they just recieve call n talk thats it. No logging of info no updates its like u r talking to an ivr with three sentences, sorry, escalating n backend team will connect. Such a dumb n useless and frustrating. Fir gid dake government should intervene n close this organization. They are cheaters n fraudsters.

Eureka Forbes Worst service .
We have been contacting them from 13 April 2026.
Service person comes after 1 week and says that the motor needs to be changed.
It's 28th April 2026,
15 days since we first contacted them.
Till now no one has changed the motor
No service person has even contacted us.

Never buy any EUREKA FORBES product

Very very poor service
For small problem we have to wait for week
Never buy their products

The worst customer service, as a company. There maybe local Service providers who are good. Eureka Forbes have no local offices. So it is like monopoly. You are the mercy of their operators. There was once an incident whe the AMC was due for my water filter. The technician called me and asked for the happy code, saying it is for the previous visit. That particular round of service never happened after that. Recently the water tank of my robo developed a crack. I called the customer service number. They even saw the robo on video call and verified that the tank is indeed broken and took an online payment from me into the authorised Razorpay account of Eureka Forbes. They said the part will be delivered to me in 7 to 10 days. It is going to be 3 months. Calls to the customer service goes in circle with no one taki g responsibility. Mails to customer care get replied with standard apologies and no action. Email to grievance officer gies unreplied. I have never seen a worse customer service than that of Eureka Forbes.

I am disappointed with the level of customer service provided. I have been a loyal customer for over 10 years, yet my recent experience has been extremely frustrating.

The office in Ajman, United Arab Emirates has been unresponsive and unhelpful in handling my request. Despite multiple follow-ups over the past month with the manager, Mr. Atif, I have still not received the receipt for my one-year contract. Additionally, my request for clarification regarding the type of annual contract has not been addressed.

This lack of communication and delay is unacceptable, especially for a long-standing customer. Based on this experience, I would not recommend dealing with this company for any of their products or services.

Bought the machine 5 years back, i have frequently renewed the AMC. There was an issue with machine and i lodged a complaint in jan 26. Technician visited and changed a filter. He requested me to renew the AMC Since it was expiring in jan 26. And renewed for Rs.8999/- as he said. Now the AMC is valid till Jan 28. But later machine became fault in feb 26 again lodged a complaint, Technician visited but issue not resolved. again and again i was registering new complaint for the past 3 months but still issue not resolved. My last complaint was made on april 4th 2026, still no technician has been alloted for servicing. Now the machine completly failed and water is not getting loaded. My genuine request is please dont buy this Eureka Forbes Aqua Guard machine with very poor quality water filter and very very worst service. If anyone decide to buy Eureka Forbes machine then they can get life long Hypertension at free of cost. This is not a recent issue it has been for the past 3 years.

Dear all,

This is my humble request to those in Kerala (I’m not sure how the situation is in other states) who are considering purchasing Eureka Forbes products. The service is extremely poor, and neither the service centre nor the Trivandrum Area Manager has taken any responsibility for resolving my issue since March 2025.

When I faced a problem with my water purifier, I raised a complaint with customer care, and they asked me to take an AMC. After that, there was no response from the service centre. I followed up multiple times with the Trivandrum Area Service Manager, but his responses were along the lines of, “I don’t have time now” or “Call me after one week.” These are just a few examples. I have audio recordings, and if you hear the responses from the manager and the service centre staff, you would likely consider choosing another product. I can share these recordings if needed.

The most important point is that my issue has still not been resolved even after 1 year and 2 months. I am now looking for the contact details of the *CEO, Director, or Head of Services* at Eureka Forbes so that I can share proof of how their team operates and how customers are treated.

This is not just my experience—some of my family members in Trivandrum are facing similar issues, and a few of them have already switched to other products due to the poor service and rude behavior of the Area Service Manager.

This is simply a heads-up for anyone considering their products: if you expect proper service, I would strongly advise against buying them

Extremely poor service. I regret why I ordered this system. I will never recommend anybody to buy water purifier or water softer from Eureka Forbes (Acquaguard). I ordered and paid Rs 92500.00 3rd April 2026 through its authorised dealer AK Enterprises, New Delhi. After receiving payment they kept on delaying the delivery of equipment and when the equipment were delivered on 25 April after so may calls and emails, my phone is still not registered on their system. The dealer is also not returning my money. The Eureka Forbes executive gave me date of installation on 26, but while whole we waited the technician didn’t not turn nor picked the phone. Please please don’t buy this product.
Twenty years back this company was good and having that impression I befooled myself. Now there are good options.

Don't buy their product.
Fake.people.no services attended.
Pathetic customer care department..worst people handling the business.
Disgusting technicians and customer care department is whole.day sleeping

I bought a Eureka Forbes Aquaguard one year ago for ₹22,000. I received two free services, and those were fine. After one year, their executive convinced me to renew the AMC for ₹6,400 and told me that I would get two services and that if any other problem occurred, there would be no extra charge.

After one year, when they changed my filter, problems started in my Aquaguard. The water became dirty, and after drinking it, everyone in my family fell sick.

When I complained to customer care, they said they had booked a service request and would send a senior technician the next day. But even after 5 days, no representative has come. We contacted customer care many times ourselves, and they continuously kept saying, “He will come today” or “He will come tomorrow.”

But till now, I have not received any solution.

you people are pathetic once product sold they r done for any maintance they will suck u down like a dog

Chor company hai koi service nahi hai even Customer care bhi chor hai no response yet already in amc. Feb se pareshaan hai till date no response aur email tho koi padta hi nahi hai. Poor and pathetic service band honi chahiye ye sab service India mein.

I am raising a serious complaint against Eureka Forbes regarding extremely poor service and lack of accountability.

I received a mandatory service call before my AMC expiry, which I accepted. However, the assigned technician failed to visit, and even after multiple follow-ups, my calls were ignored.

Eventually, the service was completed only after my AMC had expired, due to delay from their side.

Shockingly, the very next day after service, my unit started leaking water when switched on. When I raised a complaint, I was told that AMC is expired and service is chargeable.

This is completely unacceptable.

• Service was delayed by the company — not me
• The issue occurred immediately after service — clearly poor workmanship
• Yet, I am being asked to pay again

If the mandatory service had been done properly, why would I face an issue the very next day?

This shows:
• Poor service quality
• Zero accountability
• Misleading commitments during AMC

The service was not free — I have paid for AMC, and still received late and substandard service.

Worst Customer Service in the World -

Now Known as tainted TATA group

Great services

Same issue mentioned in this site after AMC contract no service given by the company

I purchased a water purifier one month ago, but the installation has still not been completed. Despite waiting for a long time, there has been no proper response or update from the service team. This delay is very disappointing and inconvenient.