Eureka Forbes Opiniones 

Poor AMC service. Not recommended. Company shall neither provide service nor refund your money so be cautious.

The purifier broke in just 10 months of purchase and we have called the customer care they assigned a man to come home repair and the guy never showed up and we call6them mulitpl6times no answer and then when we cannot customer care again they say he is the only guy and he doesn't respond to us. So is this how you handle customers is it? Their employers are less and they can't even get a hold of their own employees. What a disturbance. Better service should be provided. Disgusting people.

One of the Eurekha person suggested for Aquaguard sure delight RO+NXT+UV+UF. But from Installation the TDS goes down to 10 which is not usable. several. times adjusted by technician still no use . No one is now coming for service at Hyderabad, Kompally

Dear Sir/Madam,

I wish to formally bring to your attention a matter of grave concern regarding my purchase of a Maxxvac Vacuum Cleaner. On 08 March 2026, I remitted a sum of ₹8,999 online through your Ahmedabad office representative, Mr. Ravi (Mobile: 9099964088).

Until 31 March 2026, Mr. Ravi repeatedly assured me that the product was unavailable due to stock constraints and requested my patience. Subsequently, he suggested altering the mode of purchase, which I declined, instead unequivocally requesting a refund. Since then, despite my persistent follow-ups over the past two months, both Mr. Ravi and his superior, Mr. Tikky (Mobile: 9825268523), have only offered vague assurances without any tangible resolution. Presently, they have ceased responding altogether.

This prolonged inaction not only constitutes a breach of trust but also undermines the esteemed reputation of Eureka Forbes, a brand synonymous with reliability and customer care.

I therefore urge your good office to:

Expedite the refund of ₹8,999 without further delay.

Provide a written confirmation of the refund timeline.

Institute corrective measures to ensure accountability of your representatives.

I trust that Eureka Forbes will uphold its legacy of integrity and swiftly resolve this matter.

Yours faithfully,
Mohit Trivedi
9879200128

Eureka Forbes aguaguard service very poor condition

worst service and customer care service.

very cheap service and do not attending calls. called them for installation of water purifier and no response from the technical team after 5 days which they have said which will be installed within 48 hours . also very disrespectful team from the higher authority to the technician level.

I purchased an Aquaguard water purifier from Eureka Forbes expecting peace of mind, safe drinking water, and at least the mandatory warranty service they promised. Instead, this has turned into one of the most frustrating customer experiences I have ever had.

During the warranty period itself, the company failed to provide the mandatory service and maintenance visits. Even after multiple emails, repeated phone calls, customer care complaints, and continuous follow-ups, nobody from the service team ever showed up. Every time, customer care would assure me that the issue was escalated and service would be done soon, but nothing actually happened.

Because of their negligence and complete lack of support, the filters expired much earlier than they should have. A water purifier is not just about the product — proper and timely servicing is essential. Without service support, the product becomes useless.

The most painful part is their after-sales service in Trivandrum, Kerala. Their local service network appears completely unreliable. They keep opening service requests, but no technician comes. Customers are simply left helpless after purchase.

Unfortunately, this is not my first bad experience with Eureka Forbes. I faced similar after-sales issues with their robo vacuum as well. That experience should have been my warning sign. I have now decided never again to buy any Eureka Forbes product or any company associated with their service network.

People often focus only on product specifications while buying appliances, but after-sales support is what truly matters. When a company fails to provide even the mandatory warranty service after repeated complaints, it clearly shows how little they value customers once the product is sold.

For anyone living in Trivandrum Corporation area in Kerala — avoid this company if you expect dependable service support. Buying their products means buying stress, frustration, wasted time, and endless follow-ups instead of peace of mind.

I am now proceeding legally through consumer court regarding the denial of mandatory warranty service despite repeated requests and documented follow-ups.

Absolutely the worst customer service experience I have had. Never again.

Third class service useless product

Bought an Aquaguard from Eureka Forbes via Croma on 15 April 2026. Since installation, water flow has been extremely slow. Multiple complaints raised but no proper technician support provided.

Service team kept delaying, calls were disconnected within seconds, and false updates were marked as “customer not reachable.” Because of this negligence, my exchange/replacement window has now expired.

Extremely disappointing service and complete lack of accountability from a reputed brand like Eureka Forbes.

Requesting immediate intervention and replacement approval.

IR No: CM-160426-70502315

DO NOT BUY THIS PIECE OF JUNK! I got the Eureka Forbes robo vacuum thinking it'd make cleaning easy, but it's a total scam. From day one, it barely clean. Customer service is a nightmare – endless hold music, rude reps who blame ME for their defective product, and zero replacements after a month of complaints.

The technician was good, and the person from the escalation team assisted me well regarding the case. However, the overall experience with Eureka Forbes has been extremely disappointing.

I did not receive the complete quantity of accessories required, and one accessory was not delivered at all. This kind of negligence is completely unacceptable from a brand like Eureka Forbes. Your quality of service is deteriorating day by day.

Previously, I stopped using Eureka Forbes water filters because of poor service issues and moved to another brand. Now, with this robotic product experience as well, you are again making customers think about switching to other brands.

It is very unfortunate that despite being a reputed company, your after-sales service remains extremely poor and unreliable. Customers expect professionalism, proper delivery, and accountability — all of which are clearly lacking in this case.

Very bad service. Trying to get a technician to repair my robot vacuam cleaner for the past 4 days. They schedule the service,I sit at home,and no one turns up.
When selling they keep calling you. But later when you call no one turns up!

Worst service among all the brands. I got complaint with vacuum cleaner and registered the issue on march 29th yet no one turned around to resolve it even after several grievances from our end. Please don't go for eureka forbes products. They give the worst service and we loose all my money, time and patience over these products.

Bulshit company . No warranty good. The person who worked in this company they all are frude . Just make a money. Emc is so high . The products are not good and not working long time. Not recommended

Completely Misleading & Worst After-Sales Experience with Eureka Forbes

Bought Forbes SmartClean Home Mapping Pro S2 for ₹26,499 and it has been a complete waste of money.

The only thing that works is the home mapping. The actual cleaning performance is shockingly poor—it leaves dust and dirt behind and doesn’t come anywhere close to what was confidently demonstrated during the sales pitch. The demo was clearly misleading.

What’s worse is the after-sales service. After just 2 uses, I raised a complaint and since then:

* No service provided
* No proper response
* Complete ignorance from the team

Sales representative Dashrath Punadiya and his senior Mr. Tinku were extremely responsive while selling the product, but now they are completely unresponsive and avoiding calls.

This shows a clear pattern—sell with big promises and disappear when the customer needs support.

Highly disappointed. I would strongly advise others to stay away unless you are okay wasting your money and getting zero support.

We had taken an AMC for our Aquaguard water purifier based on repeated assurances from Eureka Forbes that annual filter replacement and periodic servicing would be carried out promptly and without hassle. Unfortunately, our experience has been extremely disappointing.
We have been requesting service since November. Despite multiple follow-ups, the filter replacement was done only after nearly 2–3 months, around January. This delay itself reflects poorly on their service commitment.
Now, the scheduled free service is due again, and for the past 10 days we have been continuously following up. We have contacted the local team and even escalated the issue to Mr. Rajit (Manager, Kerala). Despite this, there has been absolutely no action or accountability.
Meanwhile, the water flow from the purifier has become very slow, directly affecting daily usage. This is not just an inconvenience—it raises concerns about maintenance and water quality.
Such repeated delays, lack of response, and failure to honor AMC commitments show a serious lack of professionalism and customer care. Customers opt for AMC precisely to avoid these issues, yet the service experience has been the opposite.
At this point, we are extremely dissatisfied and would strongly caution others to think carefully before relying on their service promises.

I have been following them for water purifier service for one month.There is no response from them making the customers more frustrated. Very bad service from them.

Eureka Forbes AMC is scam, i bought AMC Online and ask them to support . Person came and said this product is old and not supported. I trashed the equipment and asked for refund, but they are closing the request without even asking my concurrence.

Never buy AMC..

Sample messages / ticket details.
Dear Customer, we made several attempts to contact you regarding your complaint no: CM-090326-68313333, but were unable to connect. As the issue has been resolved, we will proceed with closing the complaint.
Eureka Forbes

Dear Customer, Your sales complaint no. is CM-280426-71082636. Our representative will contact you in next 4 working hours to attend to your request.-EurekaForbes

Dear Customer, Your sales complaint no. is CM-030526-71315658. Our representative will contact you in next 4 working hours to attend to your request.-EurekaForbes

Giving single star as there is no option to give less than that. I took AMC for water purifier. But they charged me more than 4k when a watwr leakage occured. But even after that there was water leakage and they are not even attending my service requests. Never buy their products.

DO NOT BUY FROM THEM THEY DONT CARE FOR THEIR CUSTOMERS. I RECIEVED A DAMAGED BROKEN PRODUCT WHICH THEY TOOK A MONTH TO REPLACE. ON ASKING THEM WHY SO MUCH TIME THEY BLUNTLY TOLD ME IT TAKES TIME YOU HAVE TO BEAR WITHOUT OPTIONS. RUDE PEOPLE FRAUDSTERS.