Product I ordered wasn’t going to be available for 4/5 weeks so cancelled. Wanted to speak to someone in customer service about alternatives but apparently you only get to speak to a human if you’re b... Ver más
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Great customer service. We placed an order to be told the next day that it was out of stock and would take 4 weeks for the next delivery. We asked for a refund, which was done instantly. We placed a... Ver más
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It is straightforward to get samples of whatever we like to see before completing our order! There is a great choice for floor and delivery dates to fit anyone. The LVT tiles we have bought are ex... Ver más
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Exactly as described. Arrived as per delivery time. Over ordered initially and able to reduce by 3 packs without any quibble. Highly recommended.
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Información sobre la empresa
- Tienda de pisos
- Contratista de materiales para suelos
- Tienda para la reforma del hogar
- Proveedor de suelos de madera y laminados
Escrito por la empresa
The History Factory Direct Flooring was founded in 2005. It is operated largely online and has accumulated thousands of happy customers over the years. However, although the online wood flooring business is not as old as one might think, the founders have experience in their chosen fields that spans over 28 years. Their knowledge of wood flooring, the sales and service process and its installation is unsurpassed anywhere in the industry, which is what makes the company work so well. This in turn has led to a series of extremely strong business relationships within the industry with professional fitters, large businesses and executives and some of the most well-known and respected manufacturers out there today. The Goal The need for Factory Direct Flooring arose from the countless customer tales of bad floor shopping experiences. Although there were some good stories, the founders realised that there was a gap in the market into which they could create the best UK based source for wood flooring products. The goal of Factory Direct Flooring was to offer as large a selection of quality wood flooring products as possible without compromising on the outstanding quality or the cost to the customer. As such, they wanted to offer a business that combined low prices with outstanding customer service and excellent availability. The Benefits The fact that Factory Direct Flooring is an online business helps to ensure that the overhead costs remain as low as possible and thus enabling them to pass the savings back to the customer by keeping wood flooring prices extremely low. The primary wood flooring showroom is virtual and not physical, thus meaning that Factory Direct Flooring has unlimited inventory space so consumers can take their time to browse the catalogue from the comfort of their own homes. They can see the products by different manufacturers and in different styles as and when they choose, thus reducing their own costs because they do not have to travel to showrooms or deal with sales people that push too hard on account of their commission levels. There is also no middleman associated with wood flooring. We deal directly with the best manufacturers of wood flooring in the world on a daily basis and then offer it directly to you. This gives us a major advantage in the marketplace. All of our wood flooring is stocked by us to send to you and so this ensures that our sales volume is up to 100 times bigger than our competitors. We simply blow them out of the water when it comes to pricing without skimping on quality. All of our staff are highly trained in the various types of wood flooring that we offer so they are fully able to answer any and all queries you may have. Although a little research may be needed to answer some questions, we will get back to you as soon as we can. Our staff roster includes freight handlers, order processors, sales advisors and customer service representatives, all of whom are dedicated to ensuring that you receive the best shopping experience possible. If you have ever visited a physical wood flooring store then you may have come away confused and even with products that you do not want. The sales assistants may not have been knowledgeable or able to answer your questions. They may have talked you into buying something that you did not want. If this is the case then you are not on your own but you can get away from that by purchasing from Factory Direct Flooring. All of our sales advisors are knowledgeable about wood flooring and will be able to answer your questions but they are also there to help instead of exerting pressure. They are all salaried and will be happy to help make sure that you only purchase what you absolutely want and need. The Savings The savings are self-evident. If you compare the prices for wood flooring offered by Factory Direct Flooring against the prices offered by your local retailer then you will notice that you will save between 25% and 70%. The Bottom Line Factory Direct Flooring has come an awful long way since 2005 and today stocks one of the largest ranges of wood flooring products in the country. We will continue to grow and evolve over the years purely and simply because we offer customers what they want- high quality wood flooring at low prices with helpful customer service thrown in for good measure. There are many articles that are posted in our advice centre that will help you to learn a little about the wood flooring we offer, from types to finishes to installation to care and maintenance. We have it all there so please check in to find out everything you need to know about us and our wood flooring today.
Información de contacto
1 Finch Way, Hemdale Industrial Park, CV11 6TQ, Nuneaton, Reino Unido
- 0330 100 0015
- info@factory-direct-flooring.co.uk
- www.factory-direct-flooring.co.uk
4,5
Excelente
2 mil opiniones
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Great customer service, thanks Steve!
Steve was really helpful, answered all my questions and honoured the site discount even though I had just missed it! I haven’t received my flooring yet but communication so far has been excellent and I am looking forward to receiving my flooring
15 de julio de 2026
Opinión espontánea
Respuesta de Factory Direct Flooring Ltd
Summana Mohammedali,
We are so pleased to hear that our team provided such excellent service and that you are happy with the communication so far. We look forward to you receiving your flooring!
Factory Direct Flooring Ltd
Good quality vinyl and quick delivery
Good quality vinyl and quick delivery. Delivery charge was a bit steep but happy with product
6 de marzo de 2026
Respuesta de Factory Direct Flooring Ltd
Ailsa Thomson,
We're so glad you're happy with the product's quality and the quick delivery! We appreciate your feedback regarding the delivery charge.
Factory Direct Flooring Ltd
Overall good.
The floor was sent promptly. It was packed alright, but the double sided tape had been wrapped loose in the plastic and the edge was all stuck to it making it difficult to remove and use.
The floor itself was excellent, however it wasn't cut completely straight and did require more trimming than it probably should have.
Other than that, good flooring at a really good price.
29 de junio de 2026
Respuesta de Factory Direct Flooring Ltd
Katy,
We appreciate you taking the time to share your feedback regarding your recent order. We're glad to hear the flooring itself was excellent and offered at a good price. We sincerely regret that the double-sided tape was difficult to use due to its packaging and that the flooring required more trimming than expected. We are always looking for ways to improve our products and packaging, and your comments are invaluable in helping us do so. We will certainly review our processes to prevent similar issues in the future.
Factory Direct Flooring Ltd
Well I purchased two lots of lino from…
Well I purchased two lots of lino from factory direct flooring, the price of a lino is very good compared to most places the two pieces I bought were meant to go together but I needed them cut to make it easier for the fitter who may I add never turned up but this is nothing to do with the flooring company anyhow when the flooring arrived one piece arrived and the other piece got lost by the carrier somewhere along the line the second piece arrived and the carrier damage it by throwing it over my six foot high driveway gate because they never let me know they were coming. But from beginning to end of dealing with the flooring company they were very good they offered to pick up the other one I could have a refund or they'd send a new one out or they gave me a very small discount which I took only because I was sick of waiting for the lino if I'd known the fitter wasn't going to come back I would have probably told them to just collect it all anyhow I fitted it myself and I've done a very good job I must say so myself, so all in all buying it from them and fitting it myself I've saved £400 the price of a lino compared to the carpet shop I was going to go to in Pontefract was about 30% cheaper and exactly the same quality so yes I can't fault the company unfortunately they have to use the courier they used. Hopefully they will have got reimbursed from the courier for the hassle they have caused. In fact they should have reimbursed me my payment to the courier seen the courier didn't do their job properly. I would have given them five star if it hadn't been for the problem with only getting the one piece and then because of that the carpet fitted didn't want to come back and the second piece being damaged due to the courier.
1 de julio de 2026
Respuesta de Factory Direct Flooring Ltd
Michelle from yorkshire,
We appreciate you taking the time to share your detailed feedback regarding your recent lino purchase. We understand the frustration caused by the delivery issues and the subsequent impact on your fitting plans. It is certainly disappointing when external factors, like courier service, create such difficulties. We are glad to hear that, despite these challenges, you found our team to be very good and that you were ultimately able to install the flooring yourself, saving a significant amount. We are always working to improve our processes and communication with our courier partners to prevent similar situations in the future. Your insights are invaluable as we strive to enhance the overall customer experience.
Factory Direct Flooring Ltd
Excellent service
Only dealings so far is requesting and receiving a flooring sample. Absolutely arrived quickly and ball is in my court now deciding if colour is what i want.
I cannot fault the sample service, Thanks
8 de julio de 2026
Respuesta de Factory Direct Flooring Ltd
Ian Phillips,
We're so pleased to hear that our sample service was quick and met your expectations! We hope the flooring sample helps you make the perfect color choice for your needs. Thank you for your kind words.
Factory Direct Flooring Ltd
The service was very fast,ordered a…
The service was very fast,ordered a sample and it was delivered the next day then placed an order and that was delivered within the stated time so very impressed. Would recomend to anybody.
30 de junio de 2026
Respuesta de Factory Direct Flooring Ltd
Lesley Taylor,
We're thrilled to hear how impressed you were with our speedy service, from sample delivery to your main order arriving on time. Thank you for recommending us!
Factory Direct Flooring Ltd
Flooring delivered missing parts was…
Flooring delivered missing parts was told would be delivered Saturday by a courier before 1pm and nothing i want a refund
5 de julio de 2026
Respuesta de Factory Direct Flooring Ltd
Lucy Taylor,
We are concerned to hear about the missing parts and the delivery issue. We are looking into this matter to understand what happened.
Factory Direct Flooring Ltd
nice of them to send free samples no shipping price included
quick delivery 1st class
8 de julio de 2026
Respuesta de Factory Direct Flooring Ltd
ella,
We are so pleased to hear that your delivery was quick and met your expectations. Thank you for your wonderful feedback!
Factory Direct Flooring Ltd
Very easy to order hope the delivery is…
Very easy to order hope the delivery is had smooth
6 de julio de 2026
Respuesta de Factory Direct Flooring Ltd
Mr A Thorlby,
We're so glad you found the ordering process easy! We are confident your delivery will be smooth.
Factory Direct Flooring Ltd
Very quick with samples Have decided to…
Very quick with samples Have decided to purchase Monday .
6 de julio de 2026
Respuesta de Factory Direct Flooring Ltd
David Downes,
We're so pleased to hear that your samples arrived quickly and that you've decided to purchase! We appreciate your positive feedback.
Factory Direct Flooring Ltd
Respuesta de Factory Direct Flooring Ltd
Kelly Rickards,
We're so pleased to hear about your positive experience with our fast delivery and the excellent quality of the flooring. Thank you for sharing your feedback!
Factory Direct Flooring Ltd
Unique
I ordered some laminate from these people and I have gone everywhere to find anything resembling the colour i have chosen. It was to me a very reasonable price , great price actually and 10mm not bad , a delay on the order awaiting delivery for the flooring , but im okay it is the colour and flooring i want
30 de junio de 2026
Respuesta de Factory Direct Flooring Ltd
trisha,
We are so pleased to hear you found the perfect laminate flooring in the exact color you wanted, and at such a great price! We appreciate your patience with the delivery delay and are glad it was worth the wait for the flooring you desired. Thank you for your wonderful feedback.
Factory Direct Flooring Ltd
Cut made to measure flooring all wrong…
Cut made to measure flooring all wrong gave correct measurements they got it wrong completely and were not happy and want a replacement
And also their courier stuffed up delivery whilst we’re out at work delivered one of 2 parcels from order all wrong got someone else’s parcel not ours so where’s the rest of out order beyond disappointed and disillusioned with factory direct flooring and their useless courier
6 de julio de 2026
Respuesta de Factory Direct Flooring Ltd
Menzies Norwich,
We sorry about the issues with your flooring order. Your order was placed for 1sqm which was charged at £9.99. We can see a further order for 6sqm placed after this one. We apologise for the mix-up with the courier. We appreciate you bringing this to our attention.
Factory Direct Flooring Ltd
Great samples and good choice which…
Great samples and good choice which helped with picking the correct flooring.
Flooring looks great fitted.
26 de junio de 2026
Respuesta de Factory Direct Flooring Ltd
Derek sloan,
We're delighted to hear that our samples were helpful in choosing your flooring and that it looks great now that it's fitted. Thank you for your positive feedback!
Factory Direct Flooring Ltd
I haven’t bought anything yet but sales…
I haven’t bought anything yet but sales support has been great so far.
1 de julio de 2026
Respuesta de Factory Direct Flooring Ltd
Gill,
We're happy to hear our sales support has been great so far. We appreciate your kind words!
Factory Direct Flooring Ltd
The sample was delivered in record time…
The sample was delivered in record time and quality was superb
5 de julio de 2026
Respuesta de Factory Direct Flooring Ltd
Adewale Adesina,
We're so pleased to hear that your sample arrived quickly and that you were impressed with its quality. Thank you for your wonderful feedback!
Factory Direct Flooring Ltd
Good website and efficient processing…
Good website and efficient processing of samples
30 de junio de 2026
Respuesta de Factory Direct Flooring Ltd
Roderick Maceachrane,
We're happy to hear that our website and sample processing were efficient for you. We appreciate your positive feedback!
Factory Direct Flooring Ltd
Great price great products great…
Great price great products great service, fast delivery
3 de julio de 2026
Respuesta de Factory Direct Flooring Ltd
Lisa L,
We're so happy you enjoyed our products, pricing, service, and fast delivery! We appreciate your positive feedback very much.
Factory Direct Flooring Ltd
Excellent customer service and helpful advice
I’m very happy with the service I received from Factory Direct Flooring.
I contacted them for advice about choosing the right flooring for my barber shop, and they were very helpful throughout the process. They replied quickly to my emails, answered all my questions clearly, and gave me honest advice about the different colour and style options.
They also recommended waiting for the samples and checking them under the actual shop lighting before making the final decision, which was very useful.
Professional, friendly and knowledgeable service. I would definitely recommend Factory Direct Flooring
29 de junio de 2026
Respuesta de Factory Direct Flooring Ltd
John Jordan,
We are so pleased to hear about your positive experience with us! It's wonderful to know that our team was helpful in guiding you through the process of choosing the perfect flooring for your barber shop. We always aim to provide clear, honest advice and appreciate you highlighting our recommendation to check samples under your shop's lighting – we believe these details are crucial for a successful outcome. Thank you for your kind words and for recommending us; we truly value your feedback.
Factory Direct Flooring Ltd
Respuesta de Factory Direct Flooring Ltd
Hi Linas,
We're delighted to hear that your samples arrived quickly and that you received good service! Thank you for your positive feedback, we truly appreciate it.
Factory Direct Flooring Ltd
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