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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Customer service is horrible. Communication is zero. Product is maybe a 1.5/10. Also do not switch to their new thing Vanio it is also a terrible product.

Valorada con 1 estrellas sobre 5

what was a good priced software (though with a lot of bugs) now is something that is missing the most basic features and in unit testing status - they decided to rewrite it all on the fly - all wh... Ver más

Valorada con 1 estrellas sobre 5

The founder, Ivan nikolov is a Bulgarian business man that doesn't know how to act in an American way. As soon as something goes wrong he leaves you holding the bag of trouble. Not honest or forthrigh... Ver más

Valorada con 5 estrellas sobre 5

We swapped over to FantasticStay when they acquired our previous system Vreasy. So far very pleased with functionality & features! This company seems to be looking towards the future with new... Ver más

Información sobre la empresa

  1. Proveedor de Material de Referencia Certificado (MRC)
  2. Servicio de business-to-business
  3. Agencia de viajes
  4. Alquiler de vacaciones

Información proporcionada por diversas fuentes externas

FantasticStay is a powerful SaaS and vacation rental & Airbnb channel manager. Created by experienced property managers, FantasticStay revolutionizes vacation rental management. Our software is developed to manage all aspects of the vacation rental business from within a single platform and on any device.


Información de contacto

1,6

Muy malo

TrustScore: 1.5 sobre 5

46 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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No ha contestado las opiniones negativas

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1,6

Todas las opiniones

(46)

2 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 5 estrellas sobre 5

Amazingly efficient communication automation

6 months out I'm delighted I've chosen FantasticStay. I'm particularly fond of their Inbox and the ability to use whatsapp and text messages. The messaging automations are amazing! Managed to automate most of my communication and add 8 new owners in the last 2 months! Asen was super helpful with onboarding and their support team respond quick to my inquiries. Also just made a new website on the back of their Black Friday promo, so far very easy to set up and hope to get some sweet direct bookings this Christmas:)

6 de diciembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Horrible customer support

Horrible customer support. They were good in the beginning - cheap prices, fast system setup, however as we expanded and added properties into our portfolio, the system could not support our operations anymore. We are suffering with several rate and availability discrepancies and customer support does not really help.

22 de noviembre de 2021
Opinión espontánea
Valorada con 4 estrellas sobre 5

Nice product

Nice product, features & support for a fraction of the price of competitors. Even that managing the reservations was a little bit tricky at first, I have to say that now it is easy to use and offers lots of options.
The one feature we miss is synchronization with our Gmail inbox, I hope you will provide that service in the near future.

27 de mayo de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Property managing software needs a…

Property managing software needs a basic frature calender Api sync for all listing. They have every thing but this basic feature , useless My 20%of listing has double booking , and more than a week can not finalize my calender.
I do not recommended for more than 40 properties, not their cup if tea to handle.
VREASY WAS A BETER SOLUTION.

4 de marzo de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Took over my Airbnb listings without permission

Same as last reviewer. They hijacked my Airbnb listings without my permission. Suddenly I had no control over my calendar. Very stressful getting to the bottom of it. Said I signed up in February which never did, with some 'subdonain' I had never used. Beware of dodgy tactics!

15 de junio de 2020
Opinión espontánea
Logotipo de FantasticStay

Respuesta de FantasticStay

Hello Philippa,
We are so sorry you were left with such an impression.
When you connect to a channel manager like FantasticStay, Airbnb no longer allows you to do certain things, and this includes the basic aspects of listing management, including managing your calendar directly on their platform.
This is perfectly normal as the channel manager becomes the new managing platform and the entire purpose of the channel managers is for you to manage your calendar from an additional software and not on the channels (Airbnb, Booking, VRBO, etc) themselves.
With this in mind you're more than welcome to have a second shot at our software, please reach out to our Support team and they will help you to navigate any challenges.
We are sure we'll make another impression this time!

Valorada con 5 estrellas sobre 5

Great software. Excellent customer services.

Working with FS is such pleasure! From previous experience the pain comes from we couldn't get good hold of customer services in case of training and ad-hoc questions, Dimitar and Rumen from FS are gentlemen that easily accessible and get quick turnaround. There are some features we are looking to enhance and we can see the changes are happening and will be feasible sometime soon enough. I'm confident using FS, best PMS so far!

18 de febrero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

FantasticStay is a constant developing platform.

FantasticStay is a constant developing platform that I started using a while ago, so far it helped me manage and grow my property management business and my short term rentals and with the automations it made it hassle and stress free. Dimitar is a super nice guy, he helped provide all the support in creating my account and walking me step by step in explaining to me how the system works, a very knowledgeable, patient and a pleasant guy to work with. Thank you Fantastic Stay, and thank you Dimitar!! I'll look forward in growing my business with you.

10 de febrero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic

Been using the system for almost a year, Dimitar has been very helpful and proactive to help me understand the system better. Very happy with the service *****

9 de diciembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Product, Features & Support

Great product, features & support for a fraction of the price of competitors. Absolutely love the integration with Asana - this is a real bonus for us.

This is our third channel manager and hopefully our last! Really happy with these guys and would definitely recommend to anyone.

9 de diciembre de 2019
Opinión espontánea
Valorada con 4 estrellas sobre 5

Responsive and helpful team. Good product.

I’ve used a few channel managers so far and this is the best I’ve found. I have found the guys to be responsive at adding new features and listening to what features I require.
There are still some things that need ironing out and developing, but on the whole this is the best solution I have found.
They are just introducing me to a flat rate payment option which should create savings for us which is a good thing :)
Ivan and the team are very friendly and amenable and aim to please and sort things out as quickly as they can. They also put up with my constant questions and Improvement suggestions.
The recent link with Zapier (although currently in Beta version) as it means we can link with other apps making life more simple (Google spreadsheets, Podio, etc). Especially pleased we can now link to Xero our accounting software via Zapier as well to create invoices and other payment options. This really will be a game changer.
Thanks fs, keep up the good work 😊

6 de diciembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Total Game Changer!

I currently manage 26 listings and am adding listings quickly. I needed a PMS that had a robust set of features that our company could scale with. After spending many hours researching different options, I believe I’ve found that with FantasticStay. Also, I refuse to give a percentage of my revenue to any software company so FantasticStay’s flat monthly rate works great for us. It is much more affordable than my previous software (Hostaway) and offers many more features. I’ve been using the software for the last nine months and am excited to continue as our company grows.

Also I noticed on a previous review that someone said
“But if you're in the US and you charge a base rate for the room and add the local taxes on top, then forget this software, it doesn't support that kind of billing.... The tax fields are missing! And they cannot be configured by listing”.

If this was accurate at the time of the review, it no longer is. I live in the US and add taxes on top of the nightly rate.

27 de noviembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

FantasticStay helped transform our business...

Having a partner like FantasticStay that has created a solution that matches our business needs has transformed the way we work. Before we would have to work around tools to do what we need, and now we are able to focus on executing our business. This has created the ability for us to be more efficient and get the information we need to execute our vision.

30 de mayo de 2018
Opinión espontánea

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