Farm Direct Opiniones 

2112
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Have used them for several years, they have a good range of UK produce with emphasis on seasonal and sustainable. They have cuts of meat not seen in the supermarket and from rare breed. The delivery i... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

really enjoy the service, the food seems top quality, very easy ordering/delivery process and easy to track... like supporting local growers and to be honest - seems a bargain compared to local Tesc... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I like the produce - more flavour than what you get from the supermarket. And more variety of things like jams and chutneys. Though I would appreciate fewer mistakes with my order.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Hands down the best food in town! Honestly, I've been shopping from them since 2020 and the food quality and freshness is unbeatable. They do a great job selecting local farmers and producers, fr... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Supermercado
  2. Tienda de frutas y verduras
  3. Servicio de entrega de comestibles
  4. Servicio de pedidos de comida online
  5. Tienda de alimentos orgánicos
  6. Tienda de artículos estacionales

Escrito por la empresa

Delivering fresh seasonal English farm food to London. Seasonal fruit and veg,London veg box, organic and free range meat plus much more. Farm Direct.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(2112)

141 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Selection, quality, customer care are all excellent

Great selection of items on the website, easy deliveries, food is always great quality, and the newsletter is very informative about what is in season and sharing recipes and useful tips. They are also very environmentally conscious, which is a definite plus for me. I’ve ordered from them for a while, and the service was always great. We had an error in our order once, and it was promptly reimbursed with many apologies. Great communication.

30 de enero de 2026
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Respuesta de Farm Direct

Hi Francesca

That is good to hear, thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

Valorada con 5 estrellas sobre 5

Brilliant first order!

I had my first order with this company and was mighty impressed. I ordered a large quantity of Suma tins that are difficult for me to purchase. Much cheaper than purchasing from other online retailers. They were all available and with bb dates of September 2028 but mostly December 2028 so plenty of time to use. I chose an 8am to 2.30pm timeslot and was
updated on the day when the delivery would take place and it was just 10 mins earlier which was fine. The delivery man Farah 004 was most pleasant and he took the box of tins in for me and unpacked them which was very helpful. Extremely happy with the service and so pleased I now have a lot of my favourite tins. Wouldn't hesitate to order again if the need arises for anything in future.

29 de enero de 2026
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Respuesta de Farm Direct

hi Rebecca,

thanks so much for your very generous comments, they have really made our day, and will keep us focused on keeping standards up.

thanks
Robert

Valorada con 5 estrellas sobre 5

Great fruit and veg boxes

We love receiving our weekly Farm Direct box. There's nothing like freshly picked, seasonal fruits and vegetables arriving at your door. I would highly recommend.

10 de enero de 2026
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Respuesta de Farm Direct

Hi Maryjane

Thanks so much for your longstanding support and kindness, as well as taking the time to feed back, it is means everything to us!

Thanks

Robert

Valorada con 5 estrellas sobre 5

Brilliant!

I have ordered fruit & veg box twice along with some fish ( frozen octopus and smoked trout). Such an excellent quality and value. I highly recommend.

8 de enero de 2026
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Respuesta de Farm Direct

Hi Waka

That is good to hear, thanks for your kind words and for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

Valorada con 5 estrellas sobre 5

Hands down the best food in town!

Hands down the best food in town!

Honestly, I've been shopping from them since 2020 and the food quality and freshness is unbeatable. They do a great job selecting local farmers and producers, from and close to London. You get to choose from a great variety of meat, cheese and fish - and of course the veg and fruit boxes that are strictly in-season products (organic and pesticide free).

Shout out to Rob for his insightful weekly updates, one of the few mailing list worth reading.

21 de enero de 2026
Opinión espontánea
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Respuesta de Farm Direct

Hi Filippo

Thanks so much for your longstanding support and kindness, as well as taking the time to feed back, it is means everything to us!

Thanks

Robert

Valorada con 5 estrellas sobre 5

Farm direct is delivering the best

Farm direct is delivering fresh, great produce to your door to a very good quality and price, they are working with local farmers. It’s been an absolute pleasure to order from this company. I recommended 100% to get quality produce and British farmers.

9 de enero de 2026
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Respuesta de Farm Direct

Hi Marie

thanks for taking the time to feed back and for being so generous, it is very much appreciated,

Thanks

Robert
Farm Direct

Valorada con 5 estrellas sobre 5

Highly recommended service, great quality of products

Great quality of products.
Amazing service linking local farms and local organic produce, with choice of pesticides and fertilisers free, to londoners, thanks for existing!
Prices are not much higher than supermarkets overall but the quality has stellar difference.
Service feels family-run and now after years of ordering I even know the delivery guys.
I love the weekly newsletters from the founder with interesting insights.
Highly recommended service overall.

9 de enero de 2026
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Respuesta de Farm Direct

Hi Elisa

Thanks so much for taking the time to feed back and for being so generous, it is very much appreciated,

Thanks

Robert
Farm Direct

Valorada con 5 estrellas sobre 5

great products and service as ever

great products and service as ever. Jerusalem Artichokes delicious in soup, and Beetroots great saddleback roasted. Vegetables with so much more flavour than from supermarket

8 de enero de 2026
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Respuesta de Farm Direct

Hi Mark

That is good to hear, thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

Valorada con 1 estrellas sobre 5

Worst delivery service

Been ordering from Farm Direct for a long time, but their delivery service is awful. Wrong substitutes are sent without asking, orders are often incomplete, and vegetables sometimes arrive almost rotten. I waste time emailing for refunds, and collection times are ignored—my whole family was woken up with a sudden doorbell at 8am on a Saturday to deal with their mistakes and rush down to return wrong items, despite me clearly requesting 10am. Completely unreliable—I won’t be using them anymore and wouldn’t recommend them to anyone.

20 de diciembre de 2025
Opinión espontánea
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Respuesta de Farm Direct

hi Ola

I am very sorry for our poor service and my delay in responding.

i have refunded the items you did not want, £17.43 in total.

i took the decision to collect the items as in your list i could see the steak, ale and bacon pie delivered would have been the correct item (we only sell one such steak pie from willy's pies) and so i thought that the best thing was just to collect the unwanted items rather than refund items that had been delivered in good faith, but which you did not want.

i did reschedule a collection for the next morning and scheduled it to be set for collection by 10.30 - i am sorry but we are not able to hit a 30 minute window for collection.

I apologise that you found the hour or collection too early (approx 8am i think).

I am really sorry for the poor service and the inconvenience caused,

Robert.

Valorada con 5 estrellas sobre 5

Come and time and always polite

Come and time and always polite

28 de noviembre de 2025
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Respuesta de Farm Direct

Hi Corine

That is good to hear, thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

Valorada con 5 estrellas sobre 5

Fabulous quality

Fabulous quality, great prices, just a really great company. Ditch the supermarket rubbish and buy direct from these guys!

9 de diciembre de 2025
Opinión espontánea
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Respuesta de Farm Direct

Hi Charlotte

Thanks so much for the generous comments and for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

Valorada con 5 estrellas sobre 5

I love Farm Direct

I love Farm Direct. They have an excellent selection, and it's good to know I am supporting local farmers more directly. Sometimes there are issues with items, but this tends to be dealt with swiftly.

28 de noviembre de 2025
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Respuesta de Farm Direct

Hi Sophie

Thanks so much for enduring support and your kind comments, and for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

Valorada con 4 estrellas sobre 5

Everything in the box was of good…

Everything in the box was of good quality and packed well however we wish we had ticked no substitutes for some items. We would definitely order again however we would have loved to have paid for our order in cash and Robert the owner was open to this. Thank you for a good box.

28 de noviembre de 2025
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Respuesta de Farm Direct

Hi CB

Thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert

Valorada con 5 estrellas sobre 5

Fantastic.

27 de noviembre de 2025
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Respuesta de Farm Direct

Hi Angela

Thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert

Valorada con 5 estrellas sobre 5

Excellent food

Excellent food, well-organised delivery. A true God-send.

27 de noviembre de 2025
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Respuesta de Farm Direct

Hi Charlotte

Thanks for taking the time to feed back and for your long running support, it is very much appreciated,

Thanks

Robert

Valorada con 4 estrellas sobre 5

A great company

I truly love the produce and service that Robert and his team provide. The quality is excellent in most cases, especially the chanterelles during their season, and Robert himself is always kind, responsive, and helpful.

Unfortunately, the website and app feel quite outdated and don’t work as smoothly as they should. I recently tried to cancel an order within the time limit, but it wasn’t possible. I’m confident they’ll refund me if I decline it on arrival (so, to anyone ordering: don’t worry - they’re genuine and fair), but not being able to cancel on time does create unnecessary waste, which I know they’d also prefer to avoid.

I’ve already shared this feedback with them - that the site could be more intuitive and visually appealing. Initially, I was also receiving a few unwanted replacements, but after I explained how giving customers the option to decline replacements during checkout would help reduce waste, they listened and made changes, which I really appreciate.

So, lots of love from me to Farmdirect. I admire the enthusiasm and care they put into their work; it’s clear this is a labour of love rather than a high-profit venture. With a few improvements to the website and user experience, and perhaps by offering more biodynamic and organic produce, I’m sure both customers and the team will be even happier, and the business will thrive further.

7 de noviembre de 2025
Opinión espontánea
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Respuesta de Farm Direct

Hi Andreja

Thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert

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