Fastlane Autocare Opiniones 

AVOID AVOID AVOID. DAYLIGHT ROBBERS. Got a quote for my motorbike to be collected, have a service and MOT and be delivered back. The quote I got was reasonable for what I had asked for UNFORTUNATELY it turns out the quote did not include the delivery back. When they rang to say the bike needed new Fork Seals at £552+VAT I told them to forget it and return the bike. Imagine the SHOCK when they told me it would be another £189+VAT to deliver my motorbike back. Collection, Minor Service and delivery back cost me £644.40.
I RECCOMMEND YOU STAY AWAY FROM THESE MODERN DAY ROBBERS.

‘Happy Campers’ concentrates on mobile servicing of campervans, motorhomes and the like. The operation ‘Happy Campers Store’ based in St Helens was dissolved on 28th November 2023 but they are still trading under this or a similar name and appear to be part of the ‘Fastlane Autocare Autocenters’ group which is based at the same address. It looks as though this group operates a number of motor vehicle service operations. Companies House states that the operation Fastlane Autocare Ltd has had various warning statements against it in recent years.
This review of ‘Happy Campers’ is a result of one experience with the organisation. They were commissioned in March 2025 to complete a habitation report on my motorhome. I encountered various problems and here are summaries of three of the major issues.
First, I paid in advance for the habitation report - £334.80 – and an appointment for the inspection was arranged at the place where the motorhome is stored. I arrived on time at 1030, and waited over two hours for the technician to arrive. No warning and no explanation were offered by Happy Campers and when I contacted them about the inordinate delay, they said it was due to traffic problems. I have serious doubts about this explanation given that the technician said that he had come from a previous job some 95 miles away.
Second, due to illness and the motorhome being in storage, it took me a while to check the technician’s findings, the most serious of which was a reported faulty boiler and no heating. This surprised me because the boiler was working as it should when the motorhome was stored for the winter some four months earlier. On checking, I discovered immediately that the boiler is working fine in all respects. I have no idea why but the Happy Campers technician was completely wrong. There were other shortcomings in the report but this was the most serious alleged problem – a problem which could be very expensive to diagnose and repair.
Third, subsequent email communication with Happy Campers has got me nowhere. Their emails are usually incoherent but when sense can be made of their replies, they are evasive and obstructive, looking for any opportunity to avoid responsibility for poor customer service. Very often, they simply ignore my comments and they offer statements which are very questionable if not outright falsehoods. One example here would be their suggestion that I might have had the boiler repaired between the technician’s visit and my complaint about errors in his report – effectively accusing me of lying. They have refused to acknowledge any responsibility or to consider any recompense.
I was sorely tempted to pursue Happy Campers via Trading Standards and the Small Claims Court but have since decided that I have already wasted far too much time as well as money dealing with this organisation. I now wish very much that beforehand, I had taken a look at the overwhelmingly negative online reviews of ‘Happy Campers’. My hope now is that this summary might serve to warn others to be wary of Happy Campers, and perhaps the whole Fastlane Autocare Autocenters group.

Do not use these Fastlane Autocare - The FastFit Centre . They took
£1400 off me last week for a part that didn't need replacing and now I have to get the broken part replaced by someone else. They was meant to fix the low pressure egr valve which i had in 3 garages before these cowboys where i have proof of the error code but no one could get the part apart from the shit lane auto centre so i put my trust in these and they have put a new high pressure one on instead. I have just been to hyundai in Cheshire oaks this morning after picking my car up where they confirmed they haven't done anything to the broken part or touched the low pressure egr valve and left it disconnected,so the car runs. Nothing but robbing thieving scum !!!!
Rang me yesterday saying I needed a new turbocharger and a new low pressure egr valve £2800.
Ive asked to speak to the manager numerous calls . I went in for a low pressure egr valve and came back with a new high pressure egr valve and still broken low pressure valve ... the company has been dissolved 3 times for not paying the taxes and want money upfront.
What company takes money off a customer first then rings up for more.... these need shutting down.

First picture clearly states low pressure egr valve on diagnostic computer

My car needed the Ecu reprogramming after losing the VIN. These cowboys told me they had the software to do it and got the car recovered to their garage. I then get a call saying that the car needs a new ECU at a cost of 2600. Thankfully got the car back after paying them over 800 for recovery and testing. The car has now been reprogrammed and is fine at a cost of 200. Now all I have to do is to repair the damage those fools did while dismantling parts they didn't need to do. Found they had lost nuts, left two loose bolts on a shock absorber mount, left the windscreen wiper arms and the engine cover in the car, minus two of the fixings and left the glove compartment full dismantled with no effort to put anything back. Also broke every plastic clip from the windscreen surround.

Avoid at all costs! I booked an Auto-Electrician to come and fix an issue with my rear lights that were playing up. I paid a £145 + VAT call out fee and the guy who came out was in my opinion not a qualified Auto-Electrician, just a mechanic with code reader. He was 1hour and 20 mins late and all he wanted to do was plug in a code reader and disappear.

I expected a genuine Auto-Electrician to test fuses, modules, wiring etc. This guy did none of that claiming he only had an hour per appointment and wouldn’t be able to do such checks in that time (the guy was ready to leave after only 20 mins!) and told me in his own words that “I hate electrical jobs like this, they’re a nightmare!”.

I later received a quote for £600+ to carry out further investigations. I submitted a complaint and was supposed to hear back after I requested a partial refund as I did not feel I got what I was promised and what I paid for - but no one came back to me.

Turns out my local garage found a blown fuse and some corroded wiring that was easily accessible and repaired the problem for a fraction of the cost.

Please avoid Fastlane they’re a bunch of cowboys who have no intention of fixing your car on your drive, they just want an opportunity to charge you a fortune to recover the car to their garage for further diagnostics.

Fastlane diagnosed a faulty relay on my car that was stopping me selecting drive on the automatic gearbox. The diagnostic report cost £174 and I have no problem with that.

I was quoted £561.60 for the repair and given I had no idea what the failed component would cost I accepted their price of £336.00 for the replacement part plus labour. On completion I asked for the failed component and could not believe the price Fastlane had charged and on checking a pattern part was ~£11.00 and an OEM dealer cost was £66.11. Fastlane had charged me an extortionate 404% mark-up on the dealer OEM price. It gets worse.

I have a warranty for the car and my warranty provider will only accept repair companies that are VAT registered so I checked and was assured both before and after work began that Fastlane were VAT registered. On sending the invoices to my warranty provider they could not establish whether or not they were VAT registered so they called Fastlane who could not provide a VAT registration number so they rejected my warranty claim for the VAT and their opinion is that despite me being told several times that Fastlane are VAT registered it would seem they are not. A failure to provide their VAT registration number would support this view.

I will certainly never deal with this company again and would advise the utmost caution from anyone else who intends to.

BUNCH OF SCAMMERS DO NOT GIVE THEM ANY OF YOUR HARD EARNED MONEY. £550 down and they've misdiagnosed the issue with my car and 'fixed' a repair that was not the issue.

DO NOT USE !!! I am surprised this company is still being allowed to continue ripping of customers blatantly lying and never refunding your money.
On the 7th February I booked into Fastlane to have 4 glowplugs replaced in my car.and was quoted £136.00 which I paid upfront as they needed to buy the parts in.
On the day of the repair 2 hours before the appointment I received a phone call from Fastlane saying they had quoted me wrong and wanted an extra £300 on top of the £136 I had already paid.
I refused to pay the extortionate extra money they asked for and demanded my money back that I had already paid.
I was told it would be refunded within 7 working days.
The 7 days past with no contact from the garage so I contacted Fastlane to see where my refund was and was told the manager would contact me back.
For over a week as I had no contact about the refund I kept phoning the garage and was given numerous excuses why the manager had not phoned me to give me my refund.
It is now the 17th March guess what I have had no contact from the manager and no refund. They have no intention of refunding my money and basically stolen the money I paid to them.
I am now in the process of trying to get a chargeback from my bank if that fails I will be proceeding to take Fastlane to the small claims court as this company is down right dishonest and have no hesitation in quoting you ridiculous amounts of money and will never refund you. READ THE REVIEWS ABOUT THIS GARAGE THEY ARE SHOCKING.

I would seriously think before using this company. We booked a Berlingo van in for new clutch, quoted £850, rang us and said it needed extra parts for clutch, ended up costing us £2000 plus vat, struggled to get into gear, had a bad oil leak when we got it back, which it didn't have before, took it back and they said it needed another £2500 to repair the gear box. We did not go ahead with the extra but on checking the first invoice for £2000, we found they overcharged us £500 for the materials and 6 extra hours labour @ £85 per hour. After talking to an expert , they should not have charged us an extra 8 hrs, it should have been included in the quote

I paid them around £250 just to check the car nearby them. They did it not only late but not properly. They were claiming car is in excellent condition…it was not!

But I didn’t know that and I bought the car by the time in arrived in Poland it turns out the whole front suspension needs to be replaced and also all brake pipes are rubbish and brakes didn’t work properly.

On top of that
I did a mistake (it was my fault) I was in a hurry and instead of the car garage I transferred the money for the car to them.
I said I’m sorry and because I had similar situation in the past when I used to live in UK (some companies paid me by mistake) I always returned the money asap but those … they didn’t do nothing. I called them, emailed them and they were like our account will deal with that. Weeks passed and they do nothing. Luckily I called my bank and they did sort it out.

Avoid them like a plague, i bought a battery from them just 6 months ago, upon calling them to ask for a look or maybe replacement since it had a 3 year warranty and my car wouldn't start, they asked that i order a new battery, and pay for it. Tried explaining i was happy to take the car down to the garage but couldn't since it was dead, asked for a call out and they said that would still cost 250 quid plus ordering a new battery to approximately total it up at around 390.
Awful garage and customer service, completely awful 👎👎👎
Wouldn't recommend at all.

Everybody involved in the repairs at. fast lane were very professional, smart and polite, And the repairs were spot on , aAs good as new n fact. We would not hesitate going back.would like to point out RYAN as especially helpful keeping us informed at all stages of our report, so unusual in this day and age. Regards DSG

I had to put one star because I couldn’t complete the review! This company needs reporting to trading standards or whoever.
£430, they charged me claiming they fixed my electrics on my van. I took it back, they then said I had undone all what he had fixed and wanted a further £180.00, No I didn’t fall for their B/S again! Why would I pay almost £500 and then alter it, I don’t know anything about electrics hence paying these clowns. In fact they made is worse than before I took it in as the split charge no longer works now the van relies solely on the solar panels of which I myself did, including the wiring that didn’t interfere with the main electric supply to the van! I urge you PLEASE DO NOT use these cowboys. My van is still not fixed. They advertise as being in New Brighton, Wirral, but they don’t advertise that’s additional call out fee! Seriously if there was a regulator I would report them! This was 2023 but can’t change date! Worst experience EVER!

Avoid these con artists. Was desperate as my car was deadlocked, bo response from the keyfob or lock itself. Neither key worked and I had put new batteries in each and tried the the reset method as mentioned in the handbook. To their credit, a guy came within the hour to look at my car. He opened the door and pressed the button on the key and then went straight to "you need 2 new keys" a quote came by phone call for over £700 (I guess that's +VAT). If you include their ridiculous call out fee of £174 that's about £1000. I read on a Skoda forum that someone tried the manufacture recommended brand of key fob cell battery. If I had gone with thees bandits and their prices, I would have paid about £997 extra than I did to fix the problem. They will always go for the most expensive fix, and in my case a replacement 3v cell battery was the answer (£3.75 for 2).
Avoid at all costs.

AVOID !! AVOID !! AVOID !!
Trustpilot needs to introduce negative stars for conmen like these !!
I took my van to the them on the understanding that they had the equipment to update a software issue that required Renault computer access which my local dealer didn't have. Their diagnostic results suggested the opposite of the fault I knew it had and their diagnosis stated it needed a new adblue tank and pump at a cost of £1442 and 6hrs labour to rectify the problem. As I needed the van for my work and not being able to book it in with Renault for 2 months, I told them to go ahead as long as it cured the problem which they said it would. They fitted the tank and pump and it made absolutely no difference to the fault (that they'd diagnosed ) and then wanted another £720 off me to fit a new injector for which I told them not to do anymore work on it. At this point I checked their pricing structure and the part they charged me £1442 for was actually available direct from Renault parts for £745 so they ripped me off with100% mark up and the 6hrs labour time should be no more than 1.3hrs completion time as per Renault recommendations. After challenging these prices all I got was a pack of lies and a refusal to put me through to a manager but a promise of a call back which inevitably never came. I collected the van today and again querying the £2650 invoice I was told I could not speak to anyone in authority and I could not get past the guy on the front counter who insisted that the charge was not overpriced and came under their pricing structure. All I could do was pay my £2650 bill and get my van offsite which still has the same fault on it as it did went in to them.
Just read the reviews on these cowboys, I wish I did, they'll just keep trying to extort money and overcharge you at every opportunity for work your vehicle probably doesn't need.

Total rip.off merchants my advice don't go anywhere nethis company charged for separate parts but when AA came out to check my car they said the parts what was ordered came complete not separate they the part was £512 from them price at ford's £150 total bill £2750 trading standards now involved and still awaiting phone call from them

Absolute con men, avoid at all costs. Was told £150 for diagnostics and charged me £180 (to include vat), was told local garages in manchester (states on website) then told car needs to go to St Helens. No chance, glad I didn't continue as reading the reviews on here it seems a lot of people had terrible experiences. Lesson learnt, read trust pilot first!

My son paid out £173 in advance to plug in and diagnose. Said £100 off the repair quote but then didn't put that on and over charged massively for a simple repair. A lesson to double check Trustpilot BEFORE calling a firm you don't know !! These guys are best avoided.

Car went into safe mode. Charged me £150 to come out and tell me what was wrong, Blown turbo charger. Told me the cost to fit a new one to my Jaguar £1900 and £2000 for 5 hours labour.. Kept on ringing, at one point every hour through out the day asking for payment. Jaguar quoted me £1500 for all the work including picking up and dropping of the car. The turbo cost £700