Fat Buddha Store Opiniones 

Respuesta de Fat Buddha Store

28 abr 2026

Hi,

I'm really sorry to read this, and I completely understand why the experience has left you feeling so frustrated.

We are not a scam, but we fully accept that if an order is late, communication is poor, and the returns process is unclear, then it can feel that way from the customer's side. That is not the standard we want to give.

We have recently had issues with delayed dispatches and customer service backlogs, and while that explains some of what went wrong, it does not excuse the lack of clear communication. We are actively working through this and have now assigned a dedicated person to improve customer support and ensure customers are not left without answers.

Returns can be arranged through our returns portal or by contacting us directly via email so that we can advise you properly based on your order. I'm sorry that wasn't made clear to you at the time.

I also understand that you felt you had no option but to raise a chargeback. That's disappointing, but given your experience, I can see why you took that route.

Apologies again for the poor service on this occasion. We are working hard to get this right.

Many thanks,

Respuesta de Fat Buddha Store

28 abr 2026

Sorry to hear this. Your order clearly should have been handled better, and I completely understand why you're frustrated.
We have had a difficult period with online order processing following a system changeover, which has, in some cases, caused delays and poor communication. That is not the service we want to give, and it is not good enough that the replies you received did not clearly answer where your order was.
We now have a dedicated person working through these issues and improving the way online orders are checked, updated, and followed up on. If this is still unresolved, please email us with your order number, and we will ensure it is properly reviewed and either dispatched, replaced where possible, or refunded.
Apologies again for the inconvenience and for the lack of clear communication.

Respuesta de Fat Buddha Store

28 abr 2026

Hi,

I am really sorry about this. You are right to be disappointed, and this clearly should have been checked properly before you were advised to come into store.

It sounds like the wrong pair was sent out, and then we made the situation worse by not confirming that the correct Tens sunglasses were actually available before suggesting an exchange. That is our mistake, and I completely understand how frustrating it must have been to spend more time chasing this when it should have been a simple fix.

I am also sorry that your follow-up emails were not answered. That is not the level of service we want to give, and we have been working through a backlog, but I appreciate that does not help when you are left with the wrong item and no clear answer.

Please email us again with your order number, or reply to the existing email thread, and mark it for Louise’s attention. We will arrange either a return for a full refund or, if there is another suitable pair you would prefer, we can look at an exchange.

Again, I am sorry this was handled so poorly. Thank you for being fair enough to separate the issue with us from the Tens brand itself.

Respuesta de Fat Buddha Store

28 abr 2026

Thank you for your feedback. I’m very sorry that you have had such a poor experience with us, and I completely understand why you are frustrated if you were waiting weeks for a reply and felt ignored.

We do not plant or fake reviews. Positive reviews come from genuine customers, many of whom have had good experiences with us, but that does not take away from the fact that your experience clearly fell far below the standard we expect of ourselves.

We had a very difficult period following a system changeover, which caused delays with order updates, tracking information and customer service replies. That is an explanation, not an excuse. We should still have communicated better with you.

If your order was not received and a refund was due under our terms, then it should have been handled properly and without you needing to raise a chargeback. I’m sorry that did not happen.

We have since made changes to improve this, including having a dedicated person dealing with online customer service and order follow-up, so issues are dealt with more quickly and clearly.

I am sorry again for the inconvenience and frustration caused. This was not deliberate, but I accept that from your side it must have felt completely unacceptable.

Respuesta de Fat Buddha Store

29 abr 2026

Thank you so much for the lovely feedback. We’re really pleased to hear your order arrived quickly, safely packaged and with clear updates along the way.

We truly appreciate your support and hope to welcome you back to Fat Buddha Store again soon.

Respuesta de Fat Buddha Store

29 abr 2026

Thank you so much for the great review. We’re really pleased to hear your order arrived on time and that you were happy with the price. Thanks again for recommending us, it means a lot.

Respuesta de Fat Buddha Store

29 abr 2026

Thank you so much for the great feedback. We’re really pleased to hear you were happy with the YETI product, the price and the speed of service.

We really appreciate the recommendation and hope to see you again soon.

Respuesta de Fat Buddha Store

29 abr 2026

Thanks so much for the lovely review. We’re really pleased your order arrived quickly and that you were happy with the range and pricing. We appreciate your support.

Respuesta de Fat Buddha Store

28 abr 2026

This review was left by a former employee and contains claims we do not accept as accurate.

It would not be appropriate for us to discuss individual employment matters in a public forum, but we do take both customer service and staff wellbeing seriously. Any genuine concerns raised with us directly are reviewed through the correct internal channels.

Fat Buddha Store is an independent business and a Living Wage employer, and we work hard to provide a respectful and professional environment for both our team and our customers.

We are sorry you feel this way, but we do not agree with the claims made in this review and will not comment further on individual staffing matters publicly.

Respuesta de Fat Buddha Store

29 abr 2026

Thank you for your lovely review. We’re really pleased your keychain arrived quickly and was exactly what you needed.

Thanks again for shopping with Fat Buddha Store.

Respuesta de Fat Buddha Store

29 abr 2026

Thank you so much for this brilliant review. We’re really pleased the paint was exactly what you needed and that it reached you so quickly, especially with a 400-mile journey in between.

We’re glad you liked the little extras in the parcel too. We’ll keep the surprise under wraps.

Thanks again for coming back to us for a second order and for recommending us. We really appreciate the support and look forward to helping with your next project.

Respuesta de Fat Buddha Store

29 abr 2026

Thank you so much for taking the time to leave us such a lovely review.

We’re really pleased to hear you found a good variety on the website and that your order was packed, shipped and delivered quickly. We work hard to keep our prices fair and our service reliable, so it means a lot to know everything went smoothly.

Thanks again for shopping with Fat Buddha Store.

Respuesta de Fat Buddha Store

28 abr 2026

Thank you for your feedback. I’m genuinely sorry for the delay with your order and for the poor communication around it.

This was not handled as it should have been. A DPD label being created can make it look as though the parcel is already moving, but it only means DPD have been notified to expect the parcel. In your case, the order should either have been dispatched sooner or you should have been clearly updated and given the option of a refund before it was sent.

I also completely understand how frustrating it is to receive a vague reply saying we’ll check with the web team and then not hear back. That is not the level of service we want to give, especially on a £453 order.

What I would say is that this was not contempt for customers. We are a small independent business and, at the time, we were dealing with weather-related courier disruption and a backlog of customer emails. That explains the delay, but it does not excuse the lack of clear follow-up.

I’m sorry again for the inconvenience caused here. We have since made changes to improve how online orders and customer emails are handled, because we know this experience fell well short of what customers should expect from us.