Femnilondon Opiniones 

209
TrustScore: 1 sobre 5

1,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

DISSAPOINTING! I ordered a beautiful tailored cream linen jumsuit and recieved and shapless cheap white sack! Customer services is useless, just keep repeating one thing - send it back to China at y... Ver más

Valorada con 1 estrellas sobre 5

DO NOT BUY FROM THIS COMPANY Product did not meet description, I'd go as far as saying its trades misdiscription! Ordered demin junp suit, looked lush on website.....in reality what turned up was... Ver más

Valorada con 1 estrellas sobre 5

Website is totally misleading. It looks as though it's a UK based boutique wheras in fact is a Chinese company with cheap tacky clothing. They advertuse shipping by Royal Mail which is a lie, as it... Ver más

Valorada con 1 estrellas sobre 5

Ordered 2 jumpsuits, one has buttons down the middle, they are off centre actually and not on purpose. The fit of the trouser looked large and floaty. I'd go as far as to call it a very snug fit and t... Ver más

Información sobre la empresa

  1. Compras y moda

Información proporcionada por diversas fuentes externas

Shop our latest collection of Luxury Vegan Women's Handbags, Shoulder Bags, Clutch bags and purses online now #femnilondon


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1,1

Muy malo

TrustScore: 1 sobre 5

209 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Todas las opiniones

(209)

28 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

My new bag

I’m in love with my bad when it arrived. I love how it was all wrapped up and it was such a good quality 100% would order again

4 de julio de 2020
Opinión espontánea
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Respuesta de Femnilondon

Hi Jessica,

Thank you so much for your kind words and your feedback. We are so happy that you like your bag. Thank you so much for taking the time to review us and to share your experience. We look forward to seeing you again soon!

Kind Regards,

Chris
Femni London

Valorada con 5 estrellas sobre 5

Very happy for my 2 bags 😍 it's not…

Very happy for my 2 bags 😍 it's not last time for me

2 de julio de 2020
Opinión espontánea
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Respuesta de Femnilondon

Hi Lousie,

Thank you so much for your kind words and your feedback. We are so happy that you like your bag. Thank you so much for taking the time to review us and to share your experience. We look forward to seeing you again soon!

Kind Regards,

Chris
Femni London

Valorada con 4 estrellas sobre 5

LOVE😍

LOVE my new bag😍 can’t wait to get out and show it off!
Even though it took 2 months to arrive, I’m happy with the service provided.
Jaki was very helpful when I emailed concerned about the delivery. Will definitely order from here again! X

1 de julio de 2020
Opinión espontánea
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Respuesta de Femnilondon

Hi Olivia,

Thank you so much for your kind words. We are so happy that you like your bag. Thank you so much for taking the time to review us and to share your experience. I'm so sorry that your order was delayed, we would like to thank you so much for your patience during Covid-19

We look forward to seeing you again soon!

Kind Regards,

Sam
Femni London

Valorada con 5 estrellas sobre 5

Love them great quality

30 de junio de 2020
Opinión espontánea
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Respuesta de Femnilondon

Hi Aquila,

Thank you so much for your kind words. We are so happy that you like your bag. Thank you so much for taking the time to review us and to share your experience. We look forward to seeing you again soon!

Kind Regards,

Sam
Femni London

Valorada con 5 estrellas sobre 5

Amazing bags…

Recently purchased two bags and they came out more pretty than expected. Both are so stylish, you could use them with every outfit. The quality is so good. Totally recommended.

29 de junio de 2020
Opinión espontánea
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Respuesta de Femnilondon

Hi Nicole

Thank you so much for your kind words. We are so happy that you like your bag. Thank you so much for taking the time to review us and to share your experience. We look forward to seeing you again soon!

Kind Regards,

Chris
Femni London

Valorada con 1 estrellas sobre 5

Bad quality! Not from London

It took 3 months to receive my package. It looks like it was sent from China, and outside of having cute wrapping the bag quality itself is not worth it. Cheaply done - color is coming off the metal, overall not worth the price. I don’t think it sends from London either - everything on the package was in Chinese.

29 de junio de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Slow delivery from China & poorly made

DO NOT BUY FROM HERE!
They claim to be “London” but they drop ship from China! Poorly made products!
I live in the UK and was told the delivery would take 1-2 weeks. Almost 4 weeks later it arrives.
Product is not as seen on the website. I ordered a “frozen yellow” iguana bag and the colour is orange.
Poorly made with scratches over the clasp and other metal areas plus plastic bits coming off the side.
Customer service (Chris & team) are non-responsive once I flagged this issue.
Don’t waste your money on this company.

27 de junio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

100% recommended and I’m in love

I recently brought a bag from Femni london and I am absolutely over the moon with my purchase. The quality and detail in the bag is amazing bearing in mind the price. The bag I purchased is definitely my favourite one I’ve brought, and that is coming from someone who is obsessed with bags and owns hundreds. I will definitely continue buying all my bags from the in the future and they just do the most beautiful bags ever, in so pleased. The only downside to it is that it does take a little while to get delivered but I was aware of that as when I purchased the bag It did say that depending on where you live could differ to how many weeks it takes to get to you, which was completely fine because once I received it it was 100% worth the wait. I would definitely recommend this company to everyone and I will definitely be buying bags from them again.

26 de junio de 2020
Opinión espontánea
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Respuesta de Femnilondon

Hi Asia,

Thank you so much for your kind words. We are so happy that you like your bag. Thank you so much for taking the time to review us and to share your experience. We look forward to seeing you again soon!

Kind Regards,

Sam
Femni London

Valorada con 4 estrellas sobre 5

As described!

Received my bag without TOO much delay considering the pandemic! Came well packaged and looks same as the photos. Looks as described:)

26 de junio de 2020
Opinión espontánea
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Respuesta de Femnilondon

Hi Val,

Thank you so much for your kind words. We are so happy that you like your bag. Thank you so much for taking the time to review us and to share your experience.

Kind Regards,

Sam
Femni London

Valorada con 4 estrellas sobre 5

I love my bag from Femni 😍

I love my bag from Femni 😍 It took a little while to come, as expected and they advised when ordering, but it was worth the wait. I did contact the team with one small comment about a packing issue and they were very quick in getting back to me and very helpful.

26 de junio de 2020
Opinión espontánea
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Respuesta de Femnilondon

Hi B,

Thank you so much for your kind words. We are so happy that you like your bag. Thank you so much for taking the time to review us and to share your experience. We have taken your feedback on board and I will get this passed on to our team to improve on.


Kind Regards,

Sam
Femni London

Valorada con 1 estrellas sobre 5

Want a realistic review

Want a realistic review? DO NOT, I REPEAT DO NOT ORDER FROM THIS COMPANY.
Firstly, my order took a month and a bit to arrive just in Australia. I understand we are in the middle of a pandemic but my issue lies with Femni not being 100% honest. My order was coming from CHINA NOT LONDON.

Secondly, the tracking provided was all in CHINESE. I couldn't understand where my item was throughout the duration of the delivery.

Thirdly, when I asked Femni's customer service support for assistance to change my delivery location they could not assist me. Apparently the courier company was AusPost, however this was another lie.

Lastly the most recent update I received was that my parcel is currently on the door step of my old home. Neighbours feel free to take it - the bag looks MUSTY anyway.

Thanks

26 de junio de 2020
Opinión espontánea
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Respuesta de Femnilondon

Hi Maritina ,
I'm very sorry that you have not received your order yet.

Usually, it would only take 2-3 weeks for the delivery of your order in normal circumstances and sometimes it arrives even earlier. However, the delay right now is really because of the pandemic. There has been less availability of flights coming out of the country. Parcels are ready to leave however as they have reduced due to the number of flights available.

But please know that every feedback matters to us. We aim to ensure every customer receives the best possible service. We’d love to make this up to you.

Please email our support team and we'll make sure to get this sorted for you, we’ll do everything we can to address the matter and to make sure your parcel is delivered to you!

Thank you,

Femni London

Valorada con 5 estrellas sobre 5

Even the bag I ordered took awile to…

Even the bag I ordered took awile to arrive, the staff were absolutely wonderful. They were quick to contact back and were extremely polite and very helpful. I will definitely be ordering from them again

25 de junio de 2020
Opinión espontánea
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Respuesta de Femnilondon

Hi Emily,

Thank you so much for your kind words. We are so happy that you like your bag. Thank you so much for taking the time to review us and to share your experience.
Kind Regards,

Sam
Femni London

Valorada con 5 estrellas sobre 5

My bag arrived after 2 weeks from when…

My bag arrived after 2 weeks from when I placed the order AND IM ABSOLUTELY IN LOVE WITH IT 😍😍such a lovely bag and really good quality.Thank you

24 de junio de 2020
Opinión espontánea
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Respuesta de Femnilondon

Hi Niamh,

Thank you so much for your kind words. We are so happy that you like your bag. Thank you so much for taking the time to review us and to share your experience.
Kind Regards,

Sam
Femni London

Valorada con 5 estrellas sobre 5

Absolutely love my new bag

Absolutely love my new bag! The quality is amazing and the bag is even more gorgeous in reality! Will def be buying more from here! Thank you so much 💗

24 de junio de 2020
Opinión espontánea
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Respuesta de Femnilondon

Hi Adele,

Thank you so much for your kind words. We are so happy that you like your bag. Thank you so much for taking the time to review us and to share your experience.
Kind Regards,

Sam
Femni London

Valorada con 1 estrellas sobre 5

DO NOT PURCHASE

So, I ordered the croc bag April 1st, after more than a month and a half waiting, still without a bag, countless emailing back and forth with their awful customer service skills and lack of interest for their customers, several requests for a refund and continuous emails ignored I still hadn’t got my bag.

To this day my bag is still somewhere. The company didn’t have a clue where it was from the minute they took my money, even with the tracking app- which may I add still says my bag has been in transit for 72 days AND has been dispatched 6 times now. The tracking app is riddled with flaws.

Overall, do not purchase from this company. You’ll have a battle and a half to get a refund, continuous excuses thrown at you and poor customer service all round.

21 de junio de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Disappointed!!

Disappointed!!
Like many others I saw countless advertisements for Femnilondon all over my Facebook and Instagram and fell in love with the design of their bags. I ordered the croc shoulder bag over a month ago and still have not received my item. It stated on the website that international shipping would take 2-3 weeks- no where did it state that delays should be expected due to Covid. When I went to track my order- all tracking information was in Chinese as the courier was air China. I used a different tracking system and every time I logged on the estimated date of arrival got further and further away. Interesting that the website is advertised as being British but ships from China? When I emailed to cancel my order and get a refund, I received a generic, non-apology simply stating that my order is on the way and would arrive shortly. The service has been absolutely appalling and I am still fighting to get my refund. DO NOT BUY FROM THIS WEBSITE!

18 de junio de 2020
Opinión espontánea
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Respuesta de Femnilondon

Hi,
I'm very sorry that you have not received your order yet.

Usually, it would only take 2-4 weeks for the delivery of your order in normal circumstances and sometimes it arrives even earlier to Australia.

We have notifications in our emails and on our website FAQ that potential International delays may occur during this time, because of the current circumstances.

But please know that every feedback matters to us. We aim to ensure every customer receives the best possible service. We’d love to make this up to you.

Please email our support team and we'll make sure to get this sorted for you, we’ll do everything we can to address the matter and to make sure your parcel is delivered to you!

Thank you,

Femni London

Valorada con 5 estrellas sobre 5

Absolutely in love! 🤍

I saw the advertisement of FEMNIlondon on Instagram and every single time I saw the promotion, I fell in love with these beautiful bags!
After can’t stop thinking about it, I ordered the Retro Croc Shoulder Bag and I am absolutely in love with this bag!
The bag is beautiful and the quality perfect!
Thank u very much, u made my day!! 🤍

17 de junio de 2020
Opinión espontánea
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Respuesta de Femnilondon

Hi Janina,

Thank you so much for your kind words. We are so happy that you like your bag. Thank you so much for taking the time to review us and to share your experience.
Kind Regards,

Chris
Femni London

Valorada con 5 estrellas sobre 5

A very quick and easy service

A very quick and easy service. Product was just like how advertised really happy with the service!

16 de junio de 2020
Opinión espontánea
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Respuesta de Femnilondon

Hi Myia,

Thank you so much for your kind words. We are so happy that you like your bag. Thank you so much for taking the time to review us and to share your experience.
Kind Regards,

Chris
Femni London

Valorada con 5 estrellas sobre 5

I highly recommend these bags and the…

I highly recommend these bags and the support Team 🙏🏼

16 de junio de 2020
Opinión espontánea
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Respuesta de Femnilondon

Hi Jolina,

Thank you so much for your kind words. We are so happy that you like your bag. Thank you so much for taking the time to review us and to share your experience.
Kind Regards,

Chris
Femni London

Valorada con 5 estrellas sobre 5

Bag Of Dreams!

I had seen Femni pop up a few times and have wanted a bag from their collection for let’s say.. a long time! Finally ordered after debating which one I liked most! Delivery was longer than expected but understandable due to COVID-19. It comes in a dust bag too so that you can store it away without it becoming misshapen or caked with dust. I love that you can wear it 3 ways, Doubled up for a shorter strap, single for a longer strap and across the body if you don’t want it hanging on your shoulder. To say I fell in love with it straight away is an understatement, the quality is everything! I will definitely be purchasing another one soon! Thank you Femni :)

14 de junio de 2020
Opinión espontánea
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Respuesta de Femnilondon

Hi Shar,

Thank you so much for your kind words. We are so happy that you like your bag. Thank you so much for taking the time to review us and to share your experience. Yes, unfortunately, Covid-19 has impacted our shipping times quite dramatically due to the suspension of flights and regulations set by the local government. This situation has now been resolved by changing the shipping courier to allow a faster and reliable service during this time.


Thank you so much for your kind review!
Kind Regards,

Chris
Femni London

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