Can't fault them, customer service was immaculate. Wanted to go above and beyond for us to get the order processed and delivered within 2 days.

The mantle I ordered looks lovely, I haven't had it fitted yet but I'm sure once it's fitted it will look amazing.

Tilly was really helpful when it came to answering my questions regarding the fitting.

The work was done to a high standard, and the fitter tuned up when he said he would.

Cannot fault the company.

Service was excellent and the product better than expected everything that you detailed and arrived as you said it would.
Thank you

All sorted with one phone call, exceptional quality of product including all fixings very quick delivery 48 hours later,.
Highly recommended
Brian

Really pleased with the quality of our oak shelf/beam. Easy to order, excellent communication and delivery. Thank you.

Brilliant service delivered when they said they would and within the time allocated.Would definitely recommend.

Our new wooden beam was delivered fast and promptly, however since being installed we have an issue with a crack in the wood, I contacted Designer Fireplaces and they have offered to swap immediately I am very impressed with the customer service , and would use this company again without doubt.

Excellent contact with the firms sales and workshop enabled me to have a bespoke oak mantel. Delivery was fast and efficient.
Would recommend to anyone.

Can’t recommend these guys enough. Fantastic from beginning to end and the fireplace is perfect. Thanks for providing an excellent service.

Great product, looks as it did on the website, good communication from delivery driver too. Very happy with our purchase.

Good communication throughout, a knowledgeable person on the customer Support desk when I had some questions.
Straight forward ordering process, and prompt delivery.

Good range of products, competitive prices and Really good customer service.

Good quality product delivered and carried to where we wanted it to be installed

So pleased with our floating shelf! Great customer service as well. I ordered the shelf forgetting we would be away during delivery time. They kindly held on to it until we got home.

Great to deal with, excellent product and delivered on time

Designer Fireplaces was very easy to deal with. All my enquires were answered straight away and with great knowledge.
The fire surround was delivered on time and the delivery guy gave all the fitting information and payment was easy. Nothing was rushed.
This was a first class service from start to finish.
Thank you.

Fast and efficient, sorted the issue of not receiving the samples with no hassle and we love our chunk of wood

Great product, well made, easy to assemble, looks splendid.