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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

I give 5 star for the speedy delivery and quality of equipment sent. The reason I have given 4 stars is because, when the engineer came to fit it, I realised that I had ordered the wrong size. I con... Ver más

Valorada con 5 estrellas sobre 5

I ordered an electric fire from Fires 2U on 27/08/2026 knowing that the fire was not currently in stock. Delivery was offered on 10/09 but I chose 15/09 instead. Unfortunately, an incorrect fascia had... Ver más

Valorada con 5 estrellas sobre 5

Fire delivered absolutely brilliant couple minor issues 1 log broken and clicking noise when flames were on sent email Sunday telephone call to me Monday morning new logs posted and engineer out today... Ver más

Valorada con 5 estrellas sobre 5

Very wary about buying gas fire on line but bought Gallery Bauhaus HE glass fronted for good price from Fires2U.comm at Liverpool. Dealt with mainly Emma and Chris who gave excellent service and ad... Ver más

Información sobre la empresa

  1. Tienda de hogar a leños

Información proporcionada por diversas fuentes externas

Fires2u.com is one of the UKs largest suppliers of Gas fires, Electric fires, Flueless fires, Stoves and Fireplaces suites, all at unbelievable low prices and free delivery to England, Wales and Mainland Scotland!


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

198 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 66% de las opiniones negativas

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4,4

Todas las opiniones

(198)

20 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent product and service

I would recommend Fires2u to anybody looking at getting a fire. We have just had our new forest electric fire installed and are so pleased. The staff are extremely knowledgeable and Emma has been so helpful throughout the process! Excellent service and product. Thanks again

1 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best prices and service at Fires2u

If you are looking for excellent prices for fires, superb customer service and great delivery service Fires2u is the place to contact. This company is 5 star in terms of knowledge, supply and any queries you may have about their products, Emma is so helpful and knowledgable.
I can’t praise them high enough!!!

13 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service fire was delivered quickly and on unpacking there was some damage to the front, this was reported along with photographs and a new front was delivered within 2 days.

8 de abril de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service received

Excellent service received. They couldn’t have been more helpful when trying to decide on the best product for our needs!
Highly recommended

30 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wonderful

Wonderful, professional service. Helpful from start to finish and I love my beautiful new fire!! Would highly recommend!

25 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good service, competitively priced gas fire

I ordered a high efficiency gas fire just before Christmas 2021. On the telephone staff were helpful at ensuring the fire was in stock and giving information about it. Delivery was very prompt - earlier than expected.
There was slight damage to part of the fire, this was replaced very efficiently.
Many Thanks

24 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service .

Excellent service .
Ordered fire Monday lunch time and it arrived Wednesday morning .
Fitter came to install Saturday and found part of the trim damaged .
I emailed them Sunday and they replied Monday at 9am saying a replacement was ordered which came within 48hrs .
Great service , great communication and price .

18 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely fantastic service

Absolutely fantastic service, Emma was delightful helping us choose exactly what was right for us, always polite, never pushy, even advising us on a cheaper range than we were originally looking at, thus saving us money too. Would highly recommend.

15 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

**End to end Perfection**

**End to end Perfection**

I have to write a review which I rarely do but it’s hard to find a business online these days that delivers on quality and service, even after you have paid your money over. This business have got it down to a T.

I was looking for a click, buy and arrive service which I got…and more. Even when I wanted to double check the product specifications, their helpline was extremely helpful. Chris walked me through everything and laid out all the pros and cons of their range and ‘I’ made my choice. I had a specific design in mind which again, he helped me understand how it would function etc. I was kept me well informed throughout our order with notifications and it arrived super fast. I used to stand by ‘you get what you pay for’ well fires2u have turned that on its head as I know swear by ‘you get what you buy from’ can’t wait to use them again when my kitchen diner is finished. Top service from a top business. Would highly recommend.

13 de febrero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Emma provided First class service

Emma provided First class service, fully understood my needs and was able to complete order in one transaction. Fire delivered within three days. Communication was excellent. Highly recommended.

22 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered a gas fire with this company…

Ordered a gas fire with this company and the couriers absolutely destroyed the fire and left it on drive. The next day, the owner came from Liverpool to Bolton in his own van with a replacement and took the damaged one away!!! Can’t ask for more than that .

20 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant customer service

Brilliant customer service. Very helpful. Even went the extra mile to help me solve a slight issue with the courier that was delivering my log burner. Highly recommend.
Very happy customer & love my log burner.

22 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service received from Emma, she has been exceptional. We had a few issues with our order, connected with the manufacturer, BeModern (delays in despatch, incorrect address details, broken glass). Emma was always on hand to help resolve and was super efficient. I wouldn't hesitate to use Fires2u again and would highly recommend.

15 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Passion gas fire

Spoke with a very helpful lady Emma she ordered our gas fire and said because this was a direct order from the manufacturer they would be contacting us to arrange delivery. Next day Emma texted to say manufacturer had already sent it followed by a ring on the door bell it had arrived. How quick was that . When the gas fitter fitted it he was so impressed with it he sent a phone to his wife . Looks absolutely brilliant.

3 de septiembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Top class service, top class product

We didn’t know where to start when it came to our fireplace. But they were so helpful and made it all very easy to decide/order. The product arrived in perfect condition and according to the man who fitted it it was very good quality. He really enjoyed fitting it.

It looks fantastic and what’s more, it’s timeless. It’s always going to look good!

We were also braced for the prices being high but they weren’t. A brilliant price for the quality of the product and the first class service we received.

Very happy customers and can’t recommend them enough.

12 de julio de 2021
Opinión espontánea

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