First alternative was the best price on the comparison site, after purchasing the policy I logged on to the website which is very easy to use. Whilst on the site I used the online chat to check a few... Ver más
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Consulta las opiniones de los clientes
Haven't needed to claim so limited dealings with them, however I am searching for new quotes ready to renew and I am unable to beat their renewal quote! I've searched across all comparison websites so... Ver más
La empresa ha respondido
I needed confirmation of my NCB as I didn't receive a pdf of it via e-mail when I cancelled my policy due to selling my vehicle. The customer representative, Lukho who I spoke to via online chat pro... Ver más
La empresa ha respondido
So far I am pleased, simple user friendly process, payment and access to most important documents. Overall pleased. I would have liked to see easier access to breakdown and admin, claims contacts and... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
First Alternative provides 5 Star Defaqto rated car and multicar insurance with a range of benefits and optional extras. Find out more and get a quote!
Información de contacto
Reigate, Reino Unido
- www.firstalternative.com
4,5
Excelente
2 mil opiniones
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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Respuesta de First Alternative
We're happy to hear that you found a great price for your car insurance this year Paul. Thank you for sharing your positive experience with us. Welcome to First Alternative!
it was so easy online to complete my…
it was so easy online to complete my quote an setting everything up, well recommend this provider to my family and friends, thanks
23 de abril de 2026
Respuesta de First Alternative
We're happy to hear that you found the online process easy when setting up your quote Anthony. Thank you for recommending us to your family and friends. Welcome to First Alternative!
Almost impossible to get hold of…
Almost impossible to get hold of customer service.
I called at 1pm and was told that no one will be able to answer me before 5pm and my call was disconnected
18 de abril de 2026
Respuesta de First Alternative
We’re sorry to hear this. We kindly ask, that you forward your review and policy details to us at, trustpilot.feedback@esure.com and we can assist you further. Thank you for taking the time to leave us feedback.
Respuesta de First Alternative
We are pleased to hear this Richard. Thank you for the kind review. Welcome to First Alternative!
Respuesta de First Alternative
We are pleased to hear this Mohammad. Thank you for the kind review. Welcome to First Alternative!
very good site
very good site , so easy to use , and a fast responce ,
very impressive.
22 de abril de 2026
Respuesta de First Alternative
We appreciate your review and are so glad that our site was easy to use and provided a fast response for you.
First Alternative car insurance was a…
First Alternative car insurance was a very competitive price through a comparison site. The website was easy to use until I wanted to use my email address that I also use for my home insurance, which is through Esure ( First Alternative and Esure are part of the same company). After setting up the account, I spoke to someone and tried to change the email address but was told this is not possible due to having already used this email address for my home insurance. My husband tried to use his email address but that had also been used previously for another of Esure's products. I am, therefore, not sure that if I take another of their products in the future I will need another email address. I am currently waiting for a technician to call me back to see if he can assist with the issue. As with most insurance reviews, I have no experience as to whether they will be good when I need to call on it.
22 de abril de 2026
Respuesta de First Alternative
Thank you very much for the review. We appreciate the feedback. We understand the email situation and this is definitely something we are looking into as we are aware that most people only have one email address. Hopefully, we have a fix for this at some point. Welcome to First Alternative!
Respuesta de First Alternative
Thank you very much for the review. We appreciate the feedback. Welcome to First Alternative!
Only just signed with them so cam only…
Only just signed with them so cam only go off the little bit of experience I have, very easy to do cheap monthly payment and cheap upfront price.
22 de abril de 2026
Respuesta de First Alternative
We're happy to hear that your initial experience has been easy and affordable Leanne. Welcome to First Alternative!
Easy online site👍
18 de abril de 2026
Respuesta de First Alternative
Thank you very much for the review John. We appreciate the feedback. Welcome to First Alternative!
Respuesta de First Alternative
We are pleased to hear this Naeem. Thank you for the kind review. Welcome to First Alternative!
Easiest insurance I’ve ever got
Easiest insurance I’ve ever got. Exactly what it said on compare the market and didn’t even need to speak to a human and go over every single question 8 times like the others. Cheapest also. Genuinely best insurance I’ve ever had so so easy
18 de abril de 2026
Respuesta de First Alternative
We appreciate you sharing your experience James. We're happy to hear that you found our insurance process straightforward and cost-effective. Thank you for your positive feedback. Welcome to First Alternative!
Pleased with the result obtained with…
Pleased with the result obtained with "First Alternative". Everything went in an encouraging way. I recommend it.
18 de abril de 2026
Respuesta de First Alternative
We're happy to hear that you were pleased with the outcome using First Alternative, and that your experience was encouraging Constantin. We appreciate your recommendation. Welcome to First Alternative!
Great service
Great cover for what I need a very reasonable price and it was easy to navigate around the bowser for what I needed. Once all the documents were sent to me it was very easy to find them and transparent in explanation. So far so good, highly recommend
21 de abril de 2026
Respuesta de First Alternative
We appreciate you taking the time to leave us such a fantastic review John. We're so glad to hear that you found our website easy to use and the documents clear and accessible. Welcome to First Alternative!
I went on Go Compare they promoted your…
I went on Go Compare they promoted your company.
The only thing I will find difficult because I am in my 80's I have to download all the details of the policy, other companies have been able to send hard copies through the post! is it possible for you to do this for me please.
21 de abril de 2026
Respuesta de First Alternative
Thank you for the feedback. If you contact us via the telephone or live chat option on the website Angela. We would be more than happy to get your documents posted. Welcome to First Alternative!
Competertive price
21 de abril de 2026
Respuesta de First Alternative
We are pleased to hear this David. Thank you for the kind review. Welcome to First Alternative!
Respuesta de First Alternative
We are pleased to hear this Debra. Thank you for the kind review. Welcome to First Alternative!
Everything quick and easy also no…
Everything quick and easy also no password too remember
21 de abril de 2026
Respuesta de First Alternative
We are pleased to hear this Lynnette. Thank you for the kind review. Welcome to First Alternative!
Money saver
Easy to use everything was straight forward done in next to no time couldn't fault the process.price I was given was good service Great very satisfied.
21 de abril de 2026
Respuesta de First Alternative
We are pleased to hear this Derek. Thank you for the kind review. Welcome to First Alternative!
quick and easy
21 de abril de 2026
Respuesta de First Alternative
We are pleased to hear this Martin. Thank you for the kind review. Welcome to First Alternative!
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