I've had two knives for almost 10 years and absolutely love them. The other day, one of them broke which was a bit annoying but what a response. I hadnt realised they come with a 25 year guarantee an... Ver más
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Consulta las opiniones de los clientes
Have been using Flint and Flame for over 10 years now and have never been disappointed with the quality of their knives or their service. Highly recommend them!
Your call is answered promptly by a person not a chatbot. Real conversation, really easy to understand, extremely helpful. Product; 5inch Santoku knife is superb. Could come with a box of plasters f... Ver más
Excellent service and prompt response to my query. Have been a customer for quite a while and when I had a query it was sorted and replacement sent within days Thank you very much
Información sobre la empresa
- Cuchillería
- también en la categoría
- Fabricante de cuchillos
- Tienda de encimeras
Escrito por la empresa
Flint & Flame UK creates high-quality kitchenware and outdoor cooking products built to make cooking easier, more enjoyable, and consistently delicious. Known for our precision-made German steel knives with comfortable, well-balanced handles, we also offer a growing range of tools and equipment designed for serious home cooks and professionals alike. Alongside our award-winning knives, ranging from versatile chef’s knives to specialist fillet and boning blades, we also produce premium cookware and outdoor cooking solutions, including our popular wood-fired plancha. Perfect for grilling meat, fish, and vegetables with incredible flavour, it’s just one example of how we combine performance, durability, and style. Trusted by chefs, food lovers, and game enthusiasts who value tools that genuinely perform, Flint & Flame knives are built to last and backed by a 25yr guarantee. From the kitchen counter to the garden grill, our philosophy is simple: create quality equipment that feels great to use and delivers exceptional results. Whether you’re preparing a quick midweek meal or hosting a feast for family and friends, Flint & Flame’s knives, cookware, and outdoor products give you everything you need to cook with confidence, precision, and flair.
Información de contacto
Brookdale Farm, RH14 9EA, Billingshurst, Reino Unido
- 01403 740320
- info@flintandflame.co.uk
- www.flintandflame.co.uk
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Great communication.
Great communication.
Very quick and professional service. Also very nice engraving on the handle.
Knives and equipment to last a life time
Pro series excellence!
So chuffed with latest purchase. Off set bread knife in the Pro series - so good! I have small hands and a bad grip, so the wiggly pattern on the knives reduces slipping for me, much easier to hold. Bread a doddle, but also melon, where a usual knife would stick half way...Lovely to look at too. Came beautifully presented as usual and with a separate guard, although now displayed, will keep safe for moving.
Great product
Great product. My partner has had a flint & flame knife for years so we decided to get a full set (7 on the leather magnetic block). We had them engraved too. Look fantastic on display in our kitchen.
Amazing products, even better customer service.
I've used Flint & Flame knives for years and they are a real pleasure to use. Recently I bought a set of barbecue tools in a beautiful roll at the Audley End Garden Show. They're such a joy! We had a very minor issue that was sorted out incredibly quickly, and every time I unbuckle the roll and choose which beautifully crafted tools to use this time I love the heft of them, the craftsmanship, and now I can think of the amazing customer service too. It's so rare to find a genuine company who stand behind their product 100%.
Great customer service
Emailed Flint & Flame regarding a warranty issue. Very prompt reply followed by a very speedy satisfactory remedy. Great customer service.
Trust and polite
Quick reply to my problem and quick to respond and put things right very polite
and respectful
An excellent high quality product
An excellent high quality product, which is why I keep coming back for more.
A Knife for Life.
Went to Stoner Park , your stall rep was very helpful with my purchase of a full BBQ Tool Set .I have purchased a number of knife sets one is in NZ with my Chef son. Good quality ,balance & style with a knife or blade for every occasion that will last a lifetime.
Very helpful ⭐️⭐️⭐️⭐️⭐️
Great knives
Great knives, used for 15 years plus.
Had a warranty on a knife 15 years old and replaced within a few days.
Excellent quick communication/service.
Highly recommend without hesitation.
Thank you so much.
Nick
Mistakes can happen...
They actually sent the wrong knife and, by way of a very generous apology, they sent a replacement by next day delivery and allowed me to keep the one sent in error.
Mistakes happen in business but how a company reacts when they do tells you a lot about them.
Thank you, Will.
I have 10 different flint and flame…
I have 10 different flint and flame knives. They’re a pleasure to use.
The company customer service is also strong. I had an issue with one of my knives and they replaced it with zero problems.
Bought knives at Seaham food festival…
Bought knives at Seaham food festival and over phone both men were really helpful and informative.
When received ones through post had difficulty getting Nakuru 6” out of sheaf, thought was going to either ring up ans ask for help or wait until stronger friend came! However, when I tried next day managed and no problems since. All are really useful and I’m more than happy with them.
Surprised I had to show proof of age at 74 obviously over 18! Wouldn’t accept bus pass had to show driving licence. If I hadn’t been listening to Sunderland match on radio would have challenged driver what they’d accept if person didn’t have driving licence or passport. Know it’s not your fault seems government initiative, surely common sense could be used! All family are looking forward to seeing your stall at next year’s Seaham food festival.
Superb service
Superb service in every way with ordering, quality of the knife, excellent delivery with good packaging. Massive well done.
Very good customer service from Ian
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