Your agent Martin was so pleasant after I gave him the incorrect eircode and he drove miles out of the way. His explanation was detailed but so easy to understand.He made the change of provider so ea... Ver más
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We have an ongoing issue at the moment through no fault of our own.It is not sorted yet but Nathan in customer service was very understanding & went above & beyond to find answers.He was an absolute g... Ver más
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Double charged us and made many false claims about payments even though we have statements and reciepts. Told us 8-10 weeks to be refunded. Poor customer service. After making two complaints officiall... Ver más
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I had such a positive experience during my phone call today. Robert, the customer care agent, was absolutely amazing. He dealt with all my questions promptly and thoroughly and couldn’t have been more... Ver más
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Información sobre la empresa
Escrito por la empresa
Flogas Ireland, a DCC Business, is a leading supplier of Liquefied Petroleum Gas (LPG), Natural Gas & 100% Green Electricity across the island of Ireland, servicing a diverse range of market sectors and applications including the industrial, commercial, domestic, catering, agricultural and automotive markets.
Información de contacto
Building 2, 3rd & 4th Floor, The Green, Dublin Airport Central, Dublin Airport, Swords, K67 E2H3, Dublin, Irlanda
- 041-2149800
- info@flogas.ie
- www.flogas.ie
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The communication was excellent
The communication was excellent, and the price was favorable.
22 de junio de 2026
Respuesta de Flogas Ireland
Hi Tom,
We're delighted to hear about your positive experience with Flogas.
It's great to know that you found our communication clear and that we were able to offer you a competitive price. Providing excellent service alongside great value is always our goal, so it's wonderful to hear that we delivered on both.
Thank you for choosing Flogas, and we look forward to continuing to serve you.
Kind regards,
Gill G
Customer Experience Team
The change over was quick and seamless…
The change over was quick and seamless and the operator we dealt with was very helpful.
22 de junio de 2026
Respuesta de Flogas Ireland
Hi Mags,
We're delighted to hear that your switch to Flogas was quick and seamless.
It's wonderful to know that the member of our team you spoke with was so helpful throughout the process. We work hard to make switching supplier as straightforward as possible, so it's great to hear we delivered that experience for you.
Thank you for choosing Flogas, and we look forward to serving you in the future.
Kind regards,
Gill G
Customer Experience Team
Respuesta de Flogas Ireland
Hi Ann,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you found our team personable and professional. Providing friendly, knowledgeable service is something we pride ourselves on, so it's wonderful to know your experience reflected that.
Thank you for choosing Flogas, and we look forward to continuing to support you in the future.
Kind regards,
Gill G
Customer Experience Team
Respuesta de Flogas Ireland
Good Evenin,
Thank you for taking the time to leave a review.
We're delighted to hear that you found the process of switching supplier simple and straightforward. We work hard to make joining Flogas as easy as possible, so it's great to know that was your experience.
Thank you for choosing Flogas, and we look forward to serving you in the future.
Kind regards,
Gill G
Customer Experience Team
No Electricity in Home
Update 25/06/26 - Day three without electricity, Flogas still have no idea what is going on. Can't sign up to another supplier because the house is now disconnected and re connection with someone else may take weeks apparently. Was promised by customer service that the matter would be resolved this morning, it's not and all I'm getting from Flogas is wait and see. Last night I had to facetime my mother and girlfriend step by step through disconnecting a home alarm battery that was going off due to lack of mains power. Sky broadband are looking to cancel our new account because there no electricity going to the property. This company are a shambles. Caveat emptor.
23/06/26 - Failed to notify ESB networks about my new electricity contract, now there is no electricity in my home, I had signed up just under three weeks ago and the previous tenant's contract must have been running until now. It would be one thing if this was out of the blue but I rang Flogas twice regarding ESB not having been notified of the change. ESB networks told me about the lack of notification after I'd been unable to add my MPRN to my ESB account.
During my last conversation with Flogas I was assured that they were sorting it and electricity wouldn't be disconnected. On the plus side I did get my email for "free" tickets to Emerald Park, I guess there's electricity there, might even be able to charge my phone.
I can't wait until they send me a bill for the standing charge and zero units of electricity used.
23 de junio de 2026
Opinión espontánea
Respuesta de Flogas Ireland
Good Morning RH,
* Hi RH , I know the team are focused on it fully and has been escalated to get power restored as quickly as possible* , please bear with us while the team prioritise this for you. We apologise again for the confusion. Regards Gill*
Thank you for taking the time to share your experience. We're very sorry to hear about the difficulties you've encountered and understand how concerning it must be to be without electricity in your home.
This is certainly not the level of service we aim to provide. We appreciate that you contacted us on multiple occasions regarding the registration of your supply and that you were assured the matter was being addressed.
We would like the opportunity to investigate this fully and understand what has happened. Can you please email us at SocialEscalations.at.flogas.ie with your account details so that we can review the registration process and work towards resolving the issue as quickly as possible.
Kind regards,
Gill G
Flogas Customer Service
Just joined up last week and prices are…
Just joined up last week and prices are to go up 8% already
23 de junio de 2026
Respuesta de Flogas Ireland
Hi,
Thank you for your review. We understand your frustration, particularly as you have only recently joined us.
We work hard to protect customers from market-driven price increases for as long as possible. However, ongoing volatility in energy markets has meant that we can no longer absorb these rising costs.
We appreciate your feedback and remain committed to providing competitive pricing, excellent service, and value to our customers wherever possible.
Kind regards,
Gill G
Customer Experience Team
Great customer service
23 de junio de 2026
Opinión espontánea
Respuesta de Flogas Ireland
Good Evening Conor
Thank you for your 5-star review.
We're delighted to hear that you received great customer service and were especially pleased that we could help resolve the issue with your tickets.
Our team always strives to find the best outcome for our customers, so it's wonderful to know we were able to assist.
Thank you for choosing Flogas and for taking the time to share your feedback.
Kind regards,
Gill G
It was an easy switch anx your tates…
It was an easy switch and your rates are good
18 de junio de 2026
Respuesta de Flogas Ireland
Hi Fiona,
Thank you for your 5-star review. We're delighted to hear that you found the switching process easy and that you're happy with our rates.
We aim to make joining Flogas as straightforward as possible while offering great value to our customers, so it's wonderful to know we've delivered on both.
Thank you for choosing Flogas, and we look forward to serving you in the future.
Kind regards,
Gill G
Customer Experience Team
Easy to change
16 de junio de 2026
Respuesta de Flogas Ireland
Hi Seamus,
Thank you for your 5-star review. We're delighted to hear that you found it easy to switch to Flogas.
We work hard to make the process as simple and hassle-free as possible, so it's great to know that was your experience.
Thank you for choosing Flogas.
Kind regards,
Gill G
Customre Experience Team
Excellent customer service.
Excellent customer service.
Our switch to Flogas was made very easy.
16 de junio de 2026
Respuesta de Flogas Ireland
Good Morning Audrey,
Thank you for taking the time to leave us a review. We're delighted to hear that your switch to Flogas was made easy and that you received excellent customer service throughout the process.
Making the switch as simple and straightforward as possible is something we strive for, so it's great to know we delivered on that for you.
Thank you for choosing Flogas, and we look forward to serving you in the future.
Kind regards,
Gill G
Fast and clear transition
Fast and clear transition, well explained at the time and in subsequent emails.
17 de junio de 2026
Respuesta de Flogas Ireland
Good Afternoon Niall
We're delighted to hear that your switch to Flogas was fast, clear, and well explained throughout the process. Providing customers with clear information from the outset, supported by helpful follow-up communications, is something we place great importance on.
Thank you for choosing Flogas and for taking the time to share your experience.
Kind regards,
Gill G
Customer Experience Team
It was quick and easy to change over to…
It was quick and easy to change over to flogas
16 de junio de 2026
Respuesta de Flogas Ireland
Good Afternoon Frances,
Thank you so much for taking the time to leave your feedback.
We're delighted to hear that you found the switch to Flogas quick and easy. We work hard to make the process as simple and seamless as possible for our customers, so it's great to know that was your experience.
Thank you for choosing Flogas and for taking the time to share your feedback.
Kind regards,
Gill G
Customer Experience Team
Respuesta de Flogas Ireland
Hi Anna,
Thank you so much for your 5-star review.
We're delighted to hear that you found the communication process easy. We aim to make every customer interaction as straightforward and efficient as possible, so it's great to know this was your experience.
Thank you for choosing Flogas and for taking the time to share your feedback.
Kind regards,
Gill G
Customer Experience Team
Respuesta de Flogas Ireland
Morning Morgan,
Thank you for taking the time to leave a review. We're delighted to hear that your transition to Flogas was very easy. Making the switching process as straightforward and hassle-free as possible is something we work hard to achieve, so it's great to know this was your experience.
We appreciate your feedback and thank you for choosing Flogas.
Kind regards,
Gill G
Customer Experience Team
Respuesta de Flogas Ireland
Dear Ishigee
Thank you for your 5-star review. We're delighted to hear that you received excellent service. Feedback like yours is greatly appreciated and will be shared with the team.
Thank you for choosing Flogas and for taking the time to leave a review.
Kind regards,
Gill G
Customer Experience Team
Respuesta de Flogas Ireland
Good Morning Dan,
Thank you for your 5-star review. We're delighted to hear that you found it easy to switch to Flogas and that the process was completely hassle-free.
Making it simple for customers to join us is something we strive for, so it's great to know we delivered a smooth experience for you.
Thank you for choosing Flogas and for taking the time to share your feedback.
Kind regards,
Gill G
Customer Experience Team
Very nice sales man polite friendly…
Very nice sales man polite friendly explained everything I asked
15 de junio de 2026
Respuesta de Flogas Ireland
Hi Ber,
Thank you for your wonderful 5-star review.
We're delighted to hear that our sales representative was polite, friendly, and took the time to answer all of your questions. Providing clear information and excellent customer service is very important to us, so it's great to know that this was reflected in your experience.
Thank you for choosing Flogas and for taking the time to share your feedback.
Kind regards,
Gill G
Customer Experience Team
Billing Process is a Mess
I started using Flogas in January. Experience has been very poor. The billing process is a mess. They missed sending bills for two months, supposedly due to a data interface issue. When you do get a bill, it is completely inconsistent as to when the payment is taken in the month. Only once has it gone out on the agreed time of the month. If they can’t issue a bill correctly, it doesn’t give much confidence in the rest of the processes.
20 de junio de 2026
Opinión espontánea
Respuesta de Flogas Ireland
Good Morning Niall,
We apologise for any frustration or delays you have experienced.
We know how important it is to receive timely billing, and we're continuing to focus on improving our processes to provide an even better experience for our customers.
In the meantime you can email SocialEscalatiions.at.flogas.ie and our escalations team can handle any queries for you.
Regards
Gill G
Customer Experience Team
customer service
10 de junio de 2026
Respuesta de Flogas Ireland
Hi There !
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you were happy with the customer service you received. Providing a helpful, friendly and efficient experience for our customers is always our goal, so it's great to know we've met your expectations.
We really appreciate your feedback and thank you for choosing us.
Kind regards,
Gill G
Customer Experience Team
Respuesta de Flogas Ireland
Good Morning Luis,
Thank you for taking the time to leave us a review.
We're delighted to hear that your switch has been a great experience so far. Making the process simple and hassle-free for new customers is something we work hard to achieve, so it's great to know we've made a positive first impression.
Thank you for choosing us, and we look forward to continuing to provide you with excellent service.
Kind regards,
Gill G
Customer Experience Team
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