Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great customer service, so very flexible to our frequent last minute needs, just really accommodating and great quality products, one of our go-to suppliers for most of our branded goods, and even w... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

It’s not often I write reviews but this company have been so supportive. I contacted them on behalf of a family & a little girl 3 yrs old with Dipg. For those of you who don’t know this is a terminal... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The team at Fluid Branding are exceptional. Always going over and above to deliver on time, even at short notice ! It makes a pleasant change to have faith and trust in a company to delivery on... Ver más

Valorada con 5 estrellas sobre 5

Having dealt with Naomi @ Fluid before she was once again brilliant. I was tasked by my MD to "arrange a Christmas gift" for our 200+ contracted clients. After my initial conversation wit... Ver más

La empresa ha respondido

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4,5

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(1767)

2 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 3 estrellas sobre 5

Delay with print

I was very happy with the final print but it a long time to finally get them to print as the communication was inconsistent and too much time wasted.

30 de mayo de 2022
Logotipo de Fluid Branding

Respuesta de Fluid Branding

So sorry to hear about your recent experience with us. This is not the level of customer service which you should expect to receive from us, we will investigate this further for you. Very happy to hear that you were pleased with your final print.

Valorada con 5 estrellas sobre 5

Great service

Great service, with regular meaningful updates.
Will certainly use again.

26 de mayo de 2022
Logotipo de Fluid Branding

Respuesta de Fluid Branding

Thanks for choosing Fluid.

Valorada con 5 estrellas sobre 5

Great Service

Great all round service right from quotation through to delivery. Excellent customer service. Would highly recommend using this company.

26 de mayo de 2022
Logotipo de Fluid Branding

Respuesta de Fluid Branding

Great review - Thanks for choosing Fluid!

Valorada con 2 estrellas sobre 5

Avoid!

Avoid!
It took months to sort out the order with Fluid, to and fro with emails, eventually getting a sample of magnets and putting in the order. The next day the payment lady flagged that they don't do those magnets any more and indeed the sales person I had been dealing with confirmed that their supplier couldn't supply the magnets even though they had sent a sample! While email tennis proceeded, I put in a order with another company and in the time (10 days of the email tennis and them trying to persuade me to let them find an alternative supplier) I had received a large bag of samples, checked the design and magnets were designed and printed.
My Fluid order also included pens and these did arrive and were acceptable, though the whole process was slow compared to the other company.

26 de mayo de 2022
Logotipo de Fluid Branding

Respuesta de Fluid Branding

Thank you for bringing this matter to our attention, your Merchandise Consultant has reached out to you today in order to try and resolve this issue. Deepest apologies from the team.

Valorada con 5 estrellas sobre 5

A smooth process in ordering and…

A smooth process in ordering and delivering the merch! What impresses me the most is that every time they deliver at the exact time agreed! I feel so relaxed and assured when doing business with Fluid

25 de mayo de 2022
Logotipo de Fluid Branding

Respuesta de Fluid Branding

Brilliant! We're so happy we could help you on this occasion!

Valorada con 4 estrellas sobre 5

Company Pens

Ordered a number of pens with our logo on - a simple enough proposition and the finished pens were of expected quality, however I did find the proofing process a bit of a faff! It seemed like a lot of emails before we got to the finished design. However I can't really fault the product.

25 de mayo de 2022
Logotipo de Fluid Branding

Respuesta de Fluid Branding

Thanks so much for your feedback, we will investigate this in further detail. We're really happy that you enjoyed the product!

Valorada con 5 estrellas sobre 5

Excellent from start to finish

Excellent from start to finish. Very prompt communication and extremely helpful. Product exactly as I'd hoped

23 de mayo de 2022
Logotipo de Fluid Branding

Respuesta de Fluid Branding

Excellent review! Thank you.

Valorada con 5 estrellas sobre 5

Would Recommend !

We have been working with Fluid for a few years now for our branding needs.
Their services have always been reliable, product quality has been great and their team is very supportive.

23 de mayo de 2022
Logotipo de Fluid Branding

Respuesta de Fluid Branding

Thanks so much for choosing Fluid!

Valorada con 4 estrellas sobre 5

The service we received from the outset…

The service we received from the outset was timely and detailed - no issue was too big to assist with.

We were disappointed that we did not receive the bottle in time to give out at a specific event and I feel that that was to do with the artwork approval and some delay there.

That said the product is great and I would most certainly use Fluid again.

16 de mayo de 2022
Logotipo de Fluid Branding

Respuesta de Fluid Branding

Delighted to hear that you were happy with both our service and the product, this is exactly what we aim for. We're sorry that there were some delivery issues and we hope to get a chance to out that right for you next time! We look forward to working with you again in the future!

Valorada con 1 estrellas sobre 5

Disappointed

Package did not arrive as promised. Leaving a negative review after my numerous attempts to allow FluidBranding to rectify the situation were ignored.

16 de mayo de 2022
Logotipo de Fluid Branding

Respuesta de Fluid Branding

We're so sorry to hear this. This is not the level of service you should expect from us. We will be in touch today to try and work things out for you.

Valorada con 5 estrellas sobre 5

5 Star Service

Nicki and her team are always on hand with any request I ask for. They are quick and efficient with all requests.

Thank you!

16 de mayo de 2022
Logotipo de Fluid Branding

Respuesta de Fluid Branding

Brilliant! That's great to hear - thanks for the review.

Valorada con 3 estrellas sobre 5

Pens were delayed and required follow…

Pens were delayed and required follow up from our end.

16 de mayo de 2022
Logotipo de Fluid Branding

Respuesta de Fluid Branding

So sorry to hear that you had to chase us. This is not the level of service you should expect from us. Someone will be in touch today to try and smooth this over for you.

Valorada con 5 estrellas sobre 5

Prompt efficient service

Prompt efficient service. Excellent quality products. Great customer service.

16 de mayo de 2022
Logotipo de Fluid Branding

Respuesta de Fluid Branding

Lovely! Just what we like to hear - thank you for choosing Fluid.

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