Had 3 deliveries from FNX, none arrived on due delivery date, on checking tracking no tracking was available, was told by FNX repeatedly just have to wait till tracking updates!! On contacting the co... Ver más
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Consulta las opiniones de los clientes
Ordered a replacement cistern handle via eBay. There was a delay in delivery caused by Evri as it was stuck in the network for 2 days but the product itself and the communications between myself and F... Ver más
We lost a part of the cistern six months after we bought it as we had a massive delay getting our bathroom fitted. I reached out to the company via ebay, wondering if they had a spare part and they we... Ver más
The team there are so helpful and helped me source most of the bits for my bathroom at a much better price. I would highly recommend I had bits posted and I went to collect some too and everything is... Ver más
Información sobre la empresa
Escrito por la empresa
Allied to an unrivaled range of products, at unbeatable prices FNX Bathrooms has a total commitment to excellent service, as we work relentlessly to perfect the traditional customer service values from 30 years ago to the online retail environment of today. From the moment that you click into the FNX Bathrooms website, you can rest assured that your shopping experience will be care free, with same day dispatch for orders placed by 4pm (Monday to Friday), free and next day delivery available, a 100% secure website and a 30 day money back guarantee for total peace of mind. Behind all of this, our dedicated customer services team is here to help you when you need them, from advice on your purchase, through to delivery and installation.
Información de contacto
Unit 13 Samson House, SS15 6DR, Basildon, Reino Unido
- 01268222801
- info@fnxbathrooms.com
- www.fnxbathrooms.com
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Great customer service
Purchased a boiler kitchen tap and it arrived quickly but after installation the filter provided was faulty and leaked. I contacted FNX and they responded immediately and had their supplier send a replacement which arrived in only a couple of days so I wasn't left waiting to use the boiler too long. Really helpful and great experience with them.
Great service super quick delivery…
Great service super quick delivery great price
I choose next day delivery on 11th…
I choose next day delivery on 11th January and it is now the 17th January and I have still not received my item
Five star service.
Had a slight issue fitting a vanity unit but Chloe came to the rescue.
I cannot fault this company at all with there aftersales process.
If you are looking to update your bathroom this company is the one to go too. Very highly recommended
I ordered a shower (bath mixer tap…
I ordered a shower (bath mixer tap shower set) through B&Q. The box was marked ‘FRAGILE’ but arrived dented, ripped and wet. Then when my plumber tried to install it the hose was too short. Product reviews show other people have had the same issue. Tried to contact them but no response. Absolutely unacceptable and upsetting as people spend hard earned money in good faith and get this in return…
Great service
Ordered 2 toilets from this company. The delivery process was smooth. I sent one back as it was too tall for my bathroom which was an easy process thanks to the team. I then ordered a smaller one. A hook was found to be missing after a long gap between the purchase and my workmen noticing, but again the team accommodated very quickly and sent the required part. I am happy with the speed and quality of the service and am happy with my final products
Excellent service
Excellent service , its really nice to deal with a company that does what it says. Ordered a Boiling hot water tap and tank and it was delivered very fast and i was informed all the way.
Thankyou , i will order again
Missing part to the toilet flush…
We received the toilet & we then found there was a part missing, I contacted FNX on their help contact, they replied within the hour, I explained the part was missing & we had checked all the packaging, they said they would have to order the part, we received it today, less than week to sort, fantastic response & help, thank you
Great service at very good price point.
Great service at very good price point.
Have ordered on two separate occasions from FNX, good’s arrived promptly, kept up to date with regard to delivery date and time. 5 stars!
Great service
Great service
Kept up to date with the delivery
Great price for the products.
Excellent service.
Product was as described, good quality for the price range and delivered within the time advised when ordered. Very pleased and will use this company again.
FNX Bathrooms to be recommended
So pleased to have found a supplier for an original RAK toilet seat at a great price! Very easy to order and amazing quick delivery. Very happy and I certainly will recommend FMX Bathrooms and if needed order from them again.
Ordered vanity unit via BQ marketplace…
Ordered vanity unit via BQ marketplace 5.12.25 on next day delivery..still hadn't received..contacted seller who issued a replacement on next day delivery..its the 18th and I'm still waiting..they won't issue a refund at this stage..13 days I have been waiting..if they cant sort out its delivery with APC...dont touch with a barge pole
Poor quality bathroom cabinet fitted- water damage
I had a bathroom cabinet fitted from this company under a year ago, and it has already developed serious water damage. For a bathroom product, this is completely unacceptable.
I contacted the company for help, but their response was dismissive. They refused to offer a repair, replacement, or any compensation, claiming it was “environmental deterioration.” This is far too soon for a product like this to fail.
Buyer beware: the quality is poor, and customer service is extremely disappointing. I would not recommend this cabinet to anyone.

Respuesta de FNX Bathrooms
Polite, professional and fast
I have ordered some radiator valves and messed up the delivery address. After contacting the seller, Chloe from FNX Bathrooms got in touch very quickly and resolved my problem. I was over the moon as time was really an issue in my case. It was a pleasure dealing with FNX Bathrooms and I would definitely come back to do the business with them. I fully recommend FX Bathrooms, they are polite, professional and fast.
Great customer service and good prices
Very rapid delivery and great customer service
Due to health problems I did not open the box for 3 months but when I asked about a missing part the email help responded within 10 minutes and I had the part within 48 hrs
Excellent service
5 stars for customer service.
5 stars for customer service… I had an issue with delivery of goods and the response from Chloe was excellent.
Item not arrived in a timely fashion.
I can’t really review this because it hasn’t arrived. Maybe your choice of courier.
Really happy with the taps and drainer…
Really happy with the taps and drainer unit I purchased from FNX.
The service was great from start to finish + a great product = a very happy customer.
Chloe was fantastic to deal with.
Highly recommend and I will use again.
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