foam4u Opiniones 

383
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I ordered 8 replacement foam cushions for old dining chairs that were an odd shape. The customer service was excellent and guided me through their process and gave me advice as to what I needed. The... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fantastic company. Kept me totally updated re my order and when delivered excellent quality very well made and totally as described 👍 now replacing cushion bought from a main high street retailer whi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Thrilled with the results, our two sofas are like new! Ordered on the Foam4U website Monday afternoon, after carefully measuring the original cushions and following their guidance. New cushions arrive... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Ordered two mattresses for campervan conversion with black covers. As the covers were made to measure, they took the full 21 working days quoted to be dispatched. Unfortunately, an issue in transporta... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Casa y jardín

Escrito por la empresa

We sell all foam products and offer an Upholstery service. There is nothing we can't do with Foam.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

383 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 50% de las opiniones negativas

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4,4

Todas las opiniones

(383)

11 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Replacement base cushion inserts and…

Replacement base cushion inserts and feather cushion inserts for the scatter cushions fitted perfectly and have given our 10 year old sofas another 10 years of life, it now feels as comfortable as it did when new. I would highly recommend Foam4u

5 de enero de 2025
Valorada con 5 estrellas sobre 5

Window seat cushion

Item purchased - window seat cushion
The tools on the online shop allowed me to select the cushion shape I needed, and use my measurements for a perfect fit. The cushion arrived on time. It was exactly what I had asked for, and it was very well made. Thank you I would definitely use again.

3 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy to order

Easy to order. Fantastic customer service and an amazing product. My sofa foam insert was so good, I ordered two more.

3 de enero de 2025
Valorada con 3 estrellas sobre 5

Good quality foam.

Good quality foam.

Delivery charge of almost £10 seemed a lot especially when foam took around 10 days to arrive. I thought that as it was simply a sheet rather than cutting to specifications it would be a bit quicker.

30 de diciembre de 2024
Logotipo de foam4u

Respuesta de foam4u

Customer placed order on 30th Dec during our Xmas shutdown. We returned after xmas on the 6th Jan and dispatched the order within the lead time

Thanks for taking the time to review Sorry not to have met your delivery expectations

Valorada con 4 estrellas sobre 5

Great quality memory foam

Great quality memory foam toppers and I like the ‘bamboo like’, Tencel, covers on memory foam pillows. We also ordered some of the extra filling to give some older cushions a boost, with a good result. Nice to be using cut offs that would have gone to landfill otherwise - a good ethos. I also ordered some made to measure items for my wheelchair, which were better than the foam cushions you buy in the shop.

Do remember that this company has longer lead time than maybe expected - they do state their lead times on their website. Worth the wait though and some things came quicker than expected, which was lovely.

A website tweak suggestion - on the ‘memory foam cut to size’ page, make it clear which covers are zipped and which are elasticated - it would be really helpful.

Owner, Mark, was really helpful when I telephoned a few months ago to discuss disability/mattress related issues/requirements. As such, I am now looking to order the air flow mattress from this company and have made some additional enquires about it and I am waiting to hear back, before placing my next order with Foam4u.

A great little company - don’t hesitate to place your order.

28 de octubre de 2024
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Respuesta de foam4u

Thank you for the review I’ve not checked the email after 4pm today I’ll check in the AM

Valorada con 5 estrellas sobre 5

Brilliant customer service.

I purchased four replacement foam seat cushions for my sofa. When they arrived I realised I would not be able to fit them into the cushion covers. I contacted the company again and they advised sending them back along with the covers and they would fit them for me. I was fully expecting a charge but they did it free of charge. Wonderful customer service and I would not hesitate to recommend them in the future.

22 de enero de 2025
Opinión espontánea
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Respuesta de foam4u

Thanks for the review We always want to help customers and a 5star review make it all worth while

Valorada con 1 estrellas sobre 5

STOP SENDING ME UNSOLICITED EMAILS!

Last year I got in contact with this company for a quote. Ever since I have received unsolicited email from them, despite the fact that I got in contact and asked them to stop emailing me.
Their emails have no UNSUBSCRIBE link, which is illegal in the UK, so it's an absolute nightmare to try to get them to stop sending emails that I have absolutely no interest in - and since they won't stop sending emails, I will NEVER buy anything from them in the future in any case.

Worse, their response to this review is a perfect illustration of how disingenuous they are. Today, they can expect to hear from me with a copy of their quote which they deny sending... if I can ever find an email address by which they can be contacted!! I object, on top of everything to be called a liar by someone in an effort to have my review removed from this site.

What are you doing sending unsolicited, pushy marketing emails from a "NoReply...' email address, WITHOUT ANY MEANS OF UNSUBSCRIBING???

Thus, I repeat, I recommend all to have nothing to do with this company if you don't want to receive unsolicited marketing emails from them forever more, with no means of stopping them.

20 de enero de 2025
Opinión espontánea
Logotipo de foam4u

Respuesta de foam4u

Thank you for bringing this to my attention

Please forward to me at md@thefoamshop.co.uk the emails you’ve received if you would
As you can see we are rated excellent by Trustpilot We pride our self on keeping to high standards of customer service


We did change our email server a while ago so there may be a glitch in the system preventing you from unsubscribing however our emails are generaly limited to processing customer orders

If you could assist me I’ll look at it for you to prevent any further upset

Mark Harris
Managing Director

Update :

We can’t find a quote for Lewis so any help would be great fully received

Update :

This customer has now provided us with the information to properly investigate this matter. For the avoidance of doubt We previously said we could not find the quote we have found the now been able to find the quote given back in 2023


Update :

We have now identified the glitch in the system and have resolved it for the customer

Valorada con 5 estrellas sobre 5

Form4U

Friend recommended Form4U.
I am very impressed with the new cushions looks amazing, great price and professional service.

27 de noviembre de 2024
Valorada con 5 estrellas sobre 5

Bought a new mattress for our

Bought a new mattress for our
Caravan. Very pleased with the service and the product is excellent. Certainly recommend with confidence and will use again .

23 de noviembre de 2024
Valorada con 5 estrellas sobre 5

excellent company

I ordered a special size of foam for my sofa as I use it as my bed and I am delighted with it. It fits perfectly, never slips off and it is really comfortable. I would recommend this company with no hesitation. I think it was about 10 days delivery and the foam is excellent quality

25 de noviembre de 2024
Valorada con 1 estrellas sobre 5

Got it without proper packing

Got it without proper packing
Full wet

23 de noviembre de 2024
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Respuesta de foam4u

A 1 star review is a very rare occurrence for us

I’ll check in to this The customer ordered a memory foam product they are normaly packed in plastic and boxed

I’ll check to see if this customer complained via our customer service complaints procedure to check we dealt with this correctly


Customer ordered in Nov Reviewed on 4th Jan

We would ask all customer to use our complaints procedure so we can help as on the face of it we may have had some recourse to the carrier if the product was wet when received

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