Ford Insure Opiniones 

The test of a good insurance company is on how they handle claims,well Ford Insure you really are poor.Our vehicle was involved in an incident,car fixed repair satisfactory second time after being sent back.The main issue now is trying to recover my excess this is where it all falls down,constantly chasing for updates and now today after calling for updates get sent to litigation dept and told further delays renewal due in 3 weeks and no sign of end in sight ,Ford need to up their game customer service stick to scripts not their fault but frustrating for customers

Easy to use, email response - so far so good - hopefully will continue

Easy to use website
and competitive pricing

Good insurance at a reasonable price.
Easy to get a new quote on the website.

web site was easy to navigate premium was a little more than expected but the quote was at short notice so I cannot be too disappointed. Will see how you compare next year

I’ve recently been having car troubles and sorting things out with insurance companies are usually such a hassle, but over the last week I’ve had such a good experience with Ford Insure, every advisor I’ve spoken to over the phone has gone above and beyond to help! I would like to give a specific mention to a guy named “Ashley”, he’s been beyond helpful and every business needs someone like him to be answering calls, he’s set standards so high! Both Ashley and the lady I spoke to this morning have been so helpful and so positive, moving forward, with the service I’ve been provided, I’ll be making sure Ford Insure is my first pick for insurance!

Mr Alvani

I’ve now submitted two formal complaints through Ford Insure’s own complaints portal, and I have received no response, no acknowledgement, and no contact whatsoever.

It’s unbelievable that a company can provide a complaints system and then completely ignore the customers who use it. There is no point having a complaints portal if you don’t respond to the complaints submitted through it.

Both complaints were raised properly and clearly, yet Ford Insure has failed to provide even the most basic level of communication. No case handler, no update, nothing. It’s a disgraceful level of customer service and shows total disregard for policyholders.

If I still don’t receive a response, I will continue raising complaints, and once the FCA’s eight‑week period has passed, I will escalate this to the Financial Ombudsman Service.

I’m posting this here because it seems to be the only way to get Ford Insure’s attention.
Ford Insure — respond and resolve this properly.

If I could leave 0 starts I would....!!!

Ford Insure straight forward and easy to use.

It just seemed logical to get insurance for our new Puma from Ford Insure.

Also I am happy with the price and simplicity of setting up the cover.

Very easy to get a Defacto 4* car insurance. Website is very clear and smooth to get through various steps. Online account access for documents is straightforward. While most big companies annoyingly don't have a human support, I was happy to notice that Ford Insure have someone to listen, if you need to contact them. Highly recommended!

Had a total loss on my car recently, everything was dealt with very professionally, from the aftermath of the accident to the collection of my vehicle, any residual payment due back and the policy change to the new car, thank you! What was a traumatic and worrying time has been a very smooth process,

Spoke to a person and not an AI Bot . Great customer services and very helpful .

Explained the issues I had. Ford Insure contact was very clear in understanding the issues and explaining the options. Straightforward discussions.

The policy was clearly explained and a reasonable price.

Fords are my favourite cars. I am a loyal Ford driver. I decided to go for the Puma Gen e as paying for petrol was getting too much. I went to lookers in Chelmsford, Andrew was friendly, knowledgeable & passionate about the car. I’ve been driving it a week & I love it!

Raised a formal complaint on 30th April to customerassurance. No acknowledgement regarding my complaint about a claim. Claim has been open since February 2025, I have received absolutely no updates from them, was contacted by their lawyer firm which was a complete shock a few months back (hence the complaint) every time I want an update I need to call. Still waiting for a call from the case handler 4 months later...

Very quick process. Informative and clear to understand