I would rate Elephant -VE b/c they ruinned my life by a broker's problem not mine. I would suggest the team to make decisions based on evidence. They should have investigated the cause instead of putt... Ver más
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Consulta las opiniones de los clientes
I have been with elephant for 4 years and although I have enjoyed my time with them and planned to renew my policy, I got a renewal offer almost 3 times the premium I had in the last year. Even after... Ver más
La empresa ha respondido
Spoke to Jonathan about my car insurance renewal quote today as I wanted to change elements of cover at renewal. He was very professional, calm, easy to understand and thorough. It was a genuine pleas... Ver más
It was all done online and I found the steps to be very easy but I couldn’t give enough information about the vehicle’s security extras it has an immobiliser, Bentleys own GPS tracking device + a stee... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Part of the Admiral Group, Elephant launched in 2000 and was the first UK company to sell car insurance online. Today it specialises in no nonsense, great value, straightforward car insurance.
Información de contacto
Ty Admiral, David Street, CF10 2AA, Cardiff, Reino Unido
- 0333 220 2006
- www.elephant.co.uk
3,8
Muy bueno
1 mil opiniones
Invita a los clientes a opinar
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Was very helpful on phone and polite…
Was very helpful on phone and polite and made sure every I needed was sorted
24 de septiembre de 2026
I would rate Elephant -VE b/c they…
I would rate Elephant -VE b/c they ruinned my life by a broker's problem not mine. I would suggest the team to make decisions based on evidence. They should have investigated the cause instead of putting the pressure on a policy holder.
27 de septiembre de 2026
Great service easy an simple
16 de septiembre de 2026
Easy to navigate and select cover
Easy overview, navigate and select features required from a cover prospective.
9 de septiembre de 2026
Absolutely brilliant people easily…
Absolutely brilliant people easily insured my car and step by step with the app would recommend
30 de septiembre de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
It was all done online and I found the…
It was all done online and I found the steps to be very easy but I couldn’t give enough information about the vehicle’s security extras it has an immobiliser, Bentleys own GPS tracking device + a steering wheel lock making it very hard to steal
25 de septiembre de 2026
Respuesta de Elephant
Hi Michael.
Thanks for your review! We're delighted to hear you found the online process easy to follow and straightforward to complete.
We also appreciate your feedback regarding your vehicle's security features. It's great to hear your car has additional protection, including an immobiliser, GPS tracking, and a steering wheel lock. We'll make sure your comments are passed on, as we understand the importance of being able to provide full details of a vehicle's security measures.
Thank you for choosing us, and we're always here if you need any help in the future!
I found the company too be very helpful…
I found the company too be very helpful explained everything glad to be with elephant .
21 de septiembre de 2026
Login issues
Login issues, app crash all the time, website showing unknown errors, i cant add additional drivers
22 de septiembre de 2026
Respuesta de Elephant
Hi.
Thanks for your feedback. We're sorry to hear you've experienced issues with logging in, app crashes, website errors, and adding additional drivers. We understand how frustrating this must be, especially when you're trying to manage your policy online.
We'd like to help investigate this further. This information has been passed to the relevant department and you will receive a call in due course.
Thank you for taking the time to share your experience.
Georgia
Excellent service and value for money
Excellent service and value for money. Thank you.
28 de septiembre de 2026
I have been with elephant for 4 years…
I have been with elephant for 4 years and although I have enjoyed my time with them and planned to renew my policy, I got a renewal offer almost 3 times the premium I had in the last year. Even after I have contacted them, the price was still much higher than what other companies are offering me which is crazy as you would think that given I have been a well paying customer for 4 years with not having made any claims ever or having any points on my driving licence they would want to keep that relationship going. I had to cancel the renewal unfortunately.
28 de septiembre de 2026
Opinión espontánea
Respuesta de Elephant
Hello. Thank you for your feedback. We're sorry to hear you felt let down by your renewal premium, especially after being with Elephant for four years and maintaining a claim free driving record.
We understand how disappointing it can be when a renewal quote is significantly higher than expected and isn't competitive with quotes from other insurers. While we're sorry to see you leave, we appreciate your loyalty over the years and thank you for taking the time to share your experience.
Thanks, Stacey.
I found Elephant on a comparison…
I found Elephant on a comparison website. The quote was good and the whole experience was easy and stress free.
8 de septiembre de 2026
Easy to deal with and all documents…
Easy to deal with and all documents clear and concise.
7 de septiembre de 2026
Had no problems and ha e updates…
Had no problems and ha e updates frequently so I now what is going on
15 de septiembre de 2026
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