Just collected our car which we purcahsed from FOW was a great experience, we dealt with Alex Evans and he was fabulous got everything sorted out for is with no issues the service was just excellent.... Ver más
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Consulta las opiniones de los clientes
I was told FOW were difficult to work with when it came to aftercare! They have been totally fantastic!!! Kady our aftersales representative was fantastic! we didnt have time to officially... Ver más
La empresa ha respondido
Having never dealt with FOW ( Winsford branch )previously, all I can say is the whole process from start to finish was absaloutly brilliant ! Alex our sales advisor was superb. A really nic... Ver más
La empresa ha respondido
collected vehicle Saturday 26th Sept as arranged after previously travelling , viewing and placing deposit. Transferred the £20k and heading home and 40 mile into journey engine light and reduced powe... Ver más
Información sobre la empresa
- Concesionario de automóviles usados
- también en la categoría
- Concesionario de autos
- Concesionario de vehículos de motor
Escrito por la empresa
FOW is the original, multi-award winning Car Supermarket with two fantastic locations in Winsford, Cheshire and Trafford, Manchester. We were born in 1959 and have perfected the UK's easiest and most enjoyable car shopping experience with a focus on fantastic customer care and great prices - values that stay true to this day. To keep things nice and easy we launched FOW Perks to help make your car buying experience a great one! What does this mean? You can reserve any vehicle FREE for up to 48 hours (you won't find this elsewhere), buy online or instore with an expert handover and home delivery available, request a personalised video from home, arrange a test and even part exchange or sell your old car to us. To support this further, our technicians will prepare your new car to the highest standard using industry leading technology and processes. Every vehicle receives a PDI (Pre Delivery Inspection), PSI (Pre Sales Inspection) alongside quality control, multipoint photography process and final sold checks to ensure all aspects of your vehicle match the FOW quality standard. Chat to our team today, we'll help answer those all important questions and help you drive away in the car of your dreams - this is FOW.
FOW - Fords of Winsford
Escrito por la empresa
- Reserve any car for FREE up to 24 hours
- Peace of mind car shopping - reserve any car for FREE for up to 24 hours.
- Enjoy an Award Winning Online Experience
- Proud winners of the 2022 AM Awards - Online Consumer Experience of the Year.
- FREE Transfers Between our 2 Locations
- Enjoy the flexibility and freedom to view any vehicle at your leisure at the location nearest to you.
- No Hidden Costs or Admin Fees
- Simply the price you see is the price you pay.
- Enjoy a Personalised Video of Your New Car
- Our Product Specialists will showcase your new car in detail for you to enjoy from the comfort of your own home.
- Buy Online - Click & Collect - Home Delivery
- At FOW, you're in control. Enjoy the UK's most enjoyable car shopping experience, online or in-store with home delivery or click & collect available.
- Multipoint Inspection
- Every vehicle is prepared to the highest standard with a multipoint inspection completed by our technicians before you drive away.
- HPI Check
- Our complimentary HPI check is performed on every vehicle for your peace of mind - included at no extra cost.
- Finance to Match all Budgets
- PCP or HP? Our product specialists will discuss your options and help secure your dream car at a budget to suit.
- Over 60 Years of Trust
- Enjoy a completely hassle free and enjoyable car shopping experience built on solid foundations over 60 years ago.
- Part Exchange or Sell Your Old Car
- Quickly and easily part exchange or sell your old car with FOW today.
Great Service Time and Time Again
Why promise when we simply deliver
At FOW you'll enjoy award winning service alongside our commitment to: HPI check every vehicle, perform a multipoint inspection before you take delivery, price check all our vehicles daily - no nonsense, just great prices, quality control and re-clean every vehicle, photograph and video every vehicle so you can enjoy peace of mind car shopping and the option to part exchange or sell your old car. Car shopping made easy at FOW.
Información de contacto
Fords of Winsford Ltd Wharton Retail Park Weaver Valley Road Winsford, Cheshire, CW7 3AL, Winsford, Reino Unido
- 01606 866 199
- hello@fow.co.uk
- www.fow.co.uk
4,3
Excelente
13 mil opiniones
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Our experience with FOW was great!
We enquired about a new family car we liked the look of on FOW’s website. Within a few minutes they rang me to book a viewing and test drive. On arrival I viewed the car and met staff member Thomas, he was great and took us out for a test drive. The whole process was easy and we never felt pressured into anything. He was clear and knowledgeable about the car and sale process. He sorted our part exchange and we also noted a couple of issues we had with the new car and sent it to get fixed. We then came a few days later to complete the purchase and pick up our new car. All of the issues were fixed and the car was in lovely condition. We’re so happy with our new car and the whole experience with FOW was great. We’d 100% recommend them and Thomas in particular was brilliant at his job.
12 de septiembre de 2026
Respuesta de FOW Car Supermarket
Thank you so much for taking the time to leave such a fantastic review! We're delighted to hear that your experience was easy and straightforward from your initial enquiry right through to collecting your new family car.
It's wonderful to hear that Thomas looked after you so well, making sure you felt informed and comfortable without any pressure. We're also pleased that the items you highlighted were taken care of before collection and that your new car was presented in lovely condition.
We'll be sure to pass your fantastic feedback on to Thomas and the team. Thank you for your recommendation and for choosing FOW – we hope you and your family enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
exceptional customer service
From start to finish all contacts very professional and courteous. FOW are certainly a 5 star company with a 5star rating and 5 star staff.
14 de septiembre de 2026
Opinión espontánea
Respuesta de FOW Car Supermarket
Thank you so much for your fantastic 5-star review! We're delighted to hear that you found our team professional and courteous throughout your whole experience with us.
Your kind words about FOW and our staff mean a great deal to the entire team. Thank you for choosing us, and we hope to welcome you back again in the future!
Many Thanks,
FOW Customer Service Team
Good experience
I had a great experience buying my new car. Anastasia was very friendly and professional and made the whole process straight forward. Thank you!
12 de septiembre de 2026
Respuesta de FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that you had such a great experience buying your new car.
It's fantastic to know that Anastasia was friendly and professional and made the whole process straightforward for you. We'll be sure to pass your kind feedback on to her!
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Great car, great service
Easy to search for car. No pressurised service. Quick and easy purchase process.
11 de septiembre de 2026
Respuesta de FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that you found it easy to search for the right car and enjoyed our relaxed, no-pressure approach.
It's great to know that the purchase process was quick and straightforward too. Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Hassle free sale and purchase if cars
Hassle free sale and purchase if cars. Able to test drive the car I was considering and eventually settled on. Not too much pressure to purchase the additional wrap around products, such as fibance and warranties. Car is running nicely and no surprises.
8 de septiembre de 2026
Respuesta de FOW Car Supermarket
Thank you for taking the time to leave us a great review! We're really pleased to hear that you found the whole process hassle-free and appreciated being able to test drive the vehicle before making your decision.
It's also great to know that you felt comfortable throughout the purchase and didn't feel pressured when discussing the additional products available.
Most importantly, we're delighted to hear that your new car is running nicely and you're happy with your purchase. We hope you enjoy many happy miles ahead!
Many Thanks,
FOW Customer Service Team
Excellent on everything
Sarah at Trafford and the staff there were amazing. This is the second car we have bought from FOW, and the service both times has been exceptional. Everything was easy, and the help and advice were top class. We would highly recommend FOW. What you see is what you get, its geunine, honest and gives you real confidence.
12 de septiembre de 2026
Opinión espontánea
Respuesta de FOW Car Supermarket
Thank you so much for your fantastic review and for choosing FOW for a second time! It means a great deal to hear that you've received exceptional service on both occasions.
We're delighted that Sarah and the Trafford team looked after you so well and made everything easy and straightforward. Knowing that our approach gave you confidence in your purchase is exactly what we want for our customers.
We'll be sure to pass your lovely feedback on to Sarah and the team. Thank you for your continued support and recommendation, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Great buying experience
Would highly recommend for so easy to buy a car no sales pressure luke Murray took me out on a test drive great knowledge, a really good experience hassle free.
11 de septiembre de 2026
Opinión espontánea
Respuesta de FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you had such an easy, hassle-free experience and enjoyed our no-pressure approach.
It's great to hear that Luke looked after you so well on your test drive and was able to share his knowledge and answer your questions along the way. We'll be sure to pass your kind feedback on to him!
Thank you for your recommendation and for choosing FOW. We hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Peugeot 508 sw pse
Me personally knows what I want and do my due diligence before I buy a car however the sales person went above a beyond to answer some questions I had.
Very easy transaction
Car was presented to me clean
I would highly recommend. Yes they are a big dealership and we must not forget the smaller car sales people that give you more time and explanation I thought this dealership was very well set up
Staff were brilliant
10/10 from me
12 de septiembre de 2026
Respuesta de FOW Car Supermarket
Thank you so much for taking the time to leave such a detailed and fantastic review! We're delighted to hear that you found the whole transaction easy and that our salesperson went above and beyond to answer your questions, even after you'd already done your own research.
It's also great to hear that your car was presented to a high standard and that you were impressed with how the dealership is set up and, most importantly, the service from our team.
A 10/10 and a recommendation means a great deal to us. Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Good staff,happy with purchase,however…
Good staff,happy with purchase,however a little disappointed with the overall preparation/ presentation/valeting of vehicle,just looked overall rushed
13 de septiembre de 2026
Opinión espontánea
Respuesta de FOW Car Supermarket
Thank you for taking the time to leave us your feedback. We're pleased to hear that you were happy with our team and, most importantly, with your new car.
We're sorry, however, that the preparation and valeting didn't meet your expectations. We want every vehicle to feel properly prepared and presented when it's handed over, and we appreciate how disappointing it can be when this part of the experience feels rushed.
We'll take your comments on board with the relevant team as we continue to improve our vehicle preparation and handover process. We hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
staff were helpful in meeting my…needs
staff were helpful in meeting my requirements changing the car twice the second time in the middle of purchasing another car
11 de septiembre de 2026
Respuesta de FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that our team were flexible and helpful in making sure you ended up with the right car for you.
Changing your mind is all part of finding the perfect vehicle, so we're glad the team could accommodate the changes, even when you were already partway through another purchase!
Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
A smooth enjoyable process with Danny
A smooth enjoyable process with Danny. Very helpful and thorough
12 de septiembre de 2026
Opinión espontánea
Respuesta de FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that Danny made the whole process smooth and enjoyable for you.
It's great to know that he was helpful and thorough throughout your experience. We'll be sure to pass your kind feedback on to him!
Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
I recently bought a used car from the…
I recently bought a used car from the Trafford branch which went ok.
But beware the so called after care they say is available is appalling.
1.My fault this one ...on documentation it said they would get a software update on the sat nav it doesn't happen.
2. I was advised that taking iut insurance for alloy wheel and scratch and dent cover would be advisable which I did but they" forgot "to tell me that if I make a claim it appears i have to contribute £150 for such claim or gave i misuse destroy this?.
3. I emailed 3 senior people at Trafford i.mediately after my purchase to ask where the documents were for this insurance not one of them bothered to reply.
4 re number 3 I phoned the "aftercare" team (trades description could look into this terminology) and the person i spoke to couldn't wait to get rid of me saying that someone would ri g me back to discuss this insurance
3 plus week on I'm still waiting for this phone call.
All in all after service care has been appalling and if they are going to push this type of i surface they should give you all the facts.
Will never go back to Trafgord again thats for sure.
Id like to cancel the insurance they advised on but as no one has bothered to contact me I guess its a lost hope.
15 de agosto de 2026
Opinión espontánea
Respuesta de FOW Car Supermarket
Thank you for taking the time to leave such detailed feedback. We're pleased that the initial purchase of your vehicle went well, but we're sorry to hear that the support you received afterwards has left you feeling so disappointed.
The concerns you've raised regarding the sat-nav update, the explanation of the alloy wheel and scratch & dent cover, and particularly the lack of response to your emails and promised callback are disappointing to hear. Where additional products are purchased, the relevant terms and documentation should be clearly explained and provided so that customers understand the cover they have taken out.
We're also sorry that you've had to repeatedly chase for assistance. Regardless of which team needs to handle a particular query, you should receive clear guidance on the next steps rather than being left waiting for a response.
We appreciate you bringing this to our attention. Your feedback will be shared with the relevant teams at Trafford so that the communication and follow-up you've described can be reviewed.
Many Thanks,
FOW Customer Service Team
Initial salesman was good and helpful.
Initial salesman was good and helpful.
Felt some pressure to take PCP from another salesman who didn’t introduce himself.
Staff were not ready at collection despite prearranged appointment.
Nevertheless we are happy with the car.
10 de septiembre de 2026
Respuesta de FOW Car Supermarket
Thank you for taking the time to leave us your feedback. We're pleased to hear that your initial salesperson was helpful and, most importantly, that you're happy with your new car.
We're sorry that other parts of the experience didn't meet the same standard. Our customers should feel comfortable when discussing finance and additional options, without feeling pressured, and colleagues should always introduce themselves clearly. We're also disappointed that the team wasn't ready for your pre-arranged collection appointment.
We appreciate your honest feedback and will share your comments with the relevant teams to help us improve the experience.
Many Thanks,
FOW Customer Service Team
Ewan Cartwright was helpful friendly &…
Ewan Cartwright was helpful friendly & answered any questions I had concisely and well. The whole car buying experience was effortless Thanku .
11 de septiembre de 2026
Respuesta de FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that Ewan was friendly, helpful and able to answer all of your questions clearly throughout the process.
It's great to know that he helped make your whole car-buying experience effortless. We'll be sure to pass your kind feedback on to him!
Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Great Customer Service
Ewan gave the best customer service in helping me with the purchase of my new car . Having had bad experiences at other retailers i was nervouse for it too happen again -but Ewan made the buying car journey easy . Thank you for everything Ewan - love my hyundai
12 de septiembre de 2026
Respuesta de FOW Car Supermarket
Thank you so much for your lovely review! We're delighted to hear that Ewan made your car-buying experience such a positive one.
We completely understand that previous experiences can make buying another car feel a little daunting, so it's wonderful to know that Ewan put you at ease and made the whole journey straightforward and enjoyable. We'll be sure to pass your fantastic feedback on to him!
Most importantly, we're so pleased to hear that you love your new Hyundai. We hope you enjoy many happy miles in it!
Many Thanks,
FOW Customer Service Team
Great job Sienna!
Sienna was absolutely brilliant to deal with.
Explained everything thoroughly and was genuinely there to help without any sort of pressures. Most pleasant car buying experience
Thank you very much Sienna!
12 de septiembre de 2026
Opinión espontánea
Respuesta de FOW Car Supermarket
Thank you so much for your fantastic review! We're delighted to hear that Sienna made your car-buying experience such a positive and enjoyable one.
It's wonderful to know that she took the time to explain everything thoroughly and made you feel supported without any pressure. We'll be sure to pass your lovely comments on to Sienna – we're sure she'll be thrilled to hear them!
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
I recently purchased a car from Winsford
I recently purchased a car from this dealership and unfortunately what started as a reasonably positive experience became quite frustrating.
I visited on a busy weekend to test drive the car and was seen quickly by reception. I was given the keys and allowed to have a look around and sit in the car before being introduced to Lana, my appointed sales representative. She brought the car around for a short but adequate test drive.
I liked the car but wanted some time to think before committing. Lana reserved it for me free of charge until the end of the day, which I appreciated. However, I did feel the sales process was quite rushed and somewhat pushy. I was also only told after driving the car that any deposit I subsequently placed would be non-refundable because I had already test driven it. I feel this should have been made clear beforehand.
Before leaving, I pointed out a couple of issues with the car, including slack in the seat belt buckles and loose centre-console trims, and asked whether these could be looked at by the workshop before collection.
I decided to buy the car and paid the deposit later that day.
On Tuesday I was sent the dealership’s business bank details and transferred several thousand pounds for the car. I immediately replied asking for confirmation once the money had been received.
I heard nothing.
I emailed again the following day and still received no response. I was supposed to collect the car on Thursday, but by that point nobody had confirmed that my payment had even been received or that the car was ready, so I did not collect it.
On Friday morning I eventually phoned the dealership myself. The receptionist initially asked whether I simply hadn’t managed to make it in for collection the previous day. I explained that I hadn’t collected it because nobody had confirmed receipt of my money or contacted me about the car.
I was then told that Lana was on holiday.
There had been no out-of-office response to her emails, no handover to another salesperson that I was aware of, and nobody else had contacted me despite the dealership having received several thousand pounds from me and my collection being scheduled for Thursday.
I also found the receptionist’s manner on the phone quite abrasive, which wasn’t particularly helpful given the reason I was calling.
This was easily the most disappointing part of the experience. Staff taking holidays obviously isn’t a problem, but customers and active sales need to be handed over to somebody else. A customer should not have to spend several days wondering whether a substantial bank transfer has even been received.
I was eventually transferred to another salesperson who arranged the handover. He was friendly and pleasant to deal with, and the interior of the car had been cleaned to a very good standard.
Unfortunately, the exterior still had cobwebs and even the odd spot of moss on it. More importantly, the issues I had specifically asked to be looked at before collection hadn’t been addressed.
By this point I was tired of the whole experience, so I declined the offer to be shown all of the car’s features, took the keys and drove home.
Overall, I’m happy with the car itself and there were definitely positive parts to the experience. The initial visit was straightforward, Lana did give me time to consider the purchase, and the salesperson who eventually completed the handover was friendly and helpful.
Unfortunately, the rushed sales experience, lack of clarity around the deposit, failure to address the issues I’d raised and, above all, the complete lack of communication after transferring several thousand pounds made what should have been an exciting purchase unnecessarily stressful.
A proper staff handover and a simple email confirming receipt of the funds would have made a huge difference.
11 de septiembre de 2026
Respuesta de FOW Car Supermarket
Thank you for taking the time to leave such detailed and balanced feedback. We're pleased to hear that you're happy with the car itself and that there were positive aspects to your experience, including your initial visit with Lana and the colleague who ultimately completed your handover.
We're sorry, however, that the communication following your payment caused unnecessary stress. We completely agree that when a colleague is away, active customers and upcoming collections should be clearly handed over to another member of the team. After transferring a substantial amount of money, you should also have received confirmation that your payment had been safely received rather than having to repeatedly chase us for an update.
We also appreciate your comments regarding the deposit terms, the way the sales process felt to you and the items you had asked to be addressed before collection. Any important terms should be clearly explained at the appropriate stage, and agreed preparation items should be followed through or discussed with you before handover. We're also disappointed that, despite the interior being prepared well, the exterior presentation didn't meet the same standard.
Thank you for highlighting both the positives and the areas where we could have done considerably better. Your feedback around communication, holiday handovers, payment confirmation and vehicle preparation will be shared with the relevant teams for review.
We hope that despite the difficulties surrounding the purchase, you enjoy many happy miles in your new car.
Many Thanks,
FOW Customer Service Team
This our fourth car from FOW (the…
This our fourth car from FOW (the Windsford site) They have plenty to chose from the best thing for me is there is no pressure selling the price you see is the price you pay. The sales people are very friendly and helpful if you need them otherwise you can look around in your own time.
11 de septiembre de 2026
Respuesta de FOW Car Supermarket
Thank you so much for your fantastic review and for choosing FOW Winsford for your fourth car! Your continued support really does mean a lot to us.
We're delighted to hear that you enjoy our relaxed, no-pressure approach and the freedom to browse our wide selection of vehicles at your own pace, with the team there whenever you need a helping hand.
Thank you again for continuing to choose FOW. We hope you enjoy many happy miles in car number four!
Many Thanks,
FOW Customer Service Team
Not a very personal experience a lot of…staff not a good customer experience.
Not a very personal experience a lot of staff stood around talking there is no one to greet you to ask if you need help.Everything feels done on the cheapside you dont even get offered a drink in the waiting area.The car when we picked it up still hadn’t been cleaned properly just a wipe over inside no polish not even an air freshener in the car and to top it all off the car was still sticky near the drinks holder,we were glad to get away I would not recommend FOW to anybody.
12 de septiembre de 2026
Opinión espontánea
Respuesta de FOW Car Supermarket
Thank you for taking the time to leave us your feedback. We're sorry to hear that your experience with FOW felt impersonal and didn't meet the standard you expected.
We want customers to feel welcomed and supported when visiting us, so we're disappointed to hear that you didn't feel acknowledged by the team. We're also sorry that the presentation of your vehicle at collection fell short, particularly with areas of the interior still requiring attention. Your new car should feel properly prepared and ready for you to enjoy when you collect it.
We appreciate your comments regarding the overall experience, waiting area and vehicle preparation. These points will be shared with the relevant teams as areas where we can improve.
We're sorry that on this occasion we left you feeling that you wouldn't recommend us.
Many Thanks,
FOW Customer Service Team
Best one in north thank you very much…
Best one in north thank you very much Luke to help me to choose the good car .
12 de septiembre de 2026
Opinión espontánea
Respuesta de FOW Car Supermarket
Thank you so much for your fantastic review! We're delighted to hear that you had such a great experience with us and that Luke helped you find the right car.
We'll be sure to pass your kind words on to him. Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
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