Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Bought half coated chocolate cookies from supermarket, as were on special offer. When opened pack at home, WoW what a disappointment. Only 7 biscuits 🍪 in the pack. The plastic container inside, is e... Ver más

Valorada con 1 estrellas sobre 5

Unfortunately I had to pick a star they didn't have a moon 🌚 option , ignored over stale in date biscuits for a month 8 emails blanked . But when I would email from a new address they would respond i... Ver más

Valorada con 1 estrellas sobre 5

I have to agree with other reviewers about feeling ripped off. In each layer there are no fewer than 5 single biscuits and a maximum of 2 biscuits elsewhere. Yes, it does feel like a con, so much pa... Ver más

Valorada con 1 estrellas sobre 5

Last year I bought several boxes of Foxes biscuits, every single box was stale and the biscuits had gone soft. Today I opened a pack of Golden Crunch biscuits and yet again they are soft and inedible... Ver más

Información sobre la empresa


Información de contacto

1,4

Muy malo

TrustScore: 1.5 sobre 5

164 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

1,4

Todas las opiniones

(164)

26 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Max packaging, minimum biscuit

Can’t give no stars will have to give one.
Two layers of plastic insert inside the box of ‘Fox’s classic’ but each layer is only one biscuit deep, with air spacing underneath each biscuit.
Feel genuinely ripped off. Fox’s and the Burton brand can do one, I will not be buying any of their stuff again.

26 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I bought some Viennese swirls and all…

I bought some Viennese swirls and all biscuits are broken I was disappointed as this was first time I have tried these usually your biscuits are ace and taste really good but nope not this time. I think I will stick to the red box from now on as they are my favourite by yourselves.

20 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

1853 until 2025 Skimpation and the company sold out

Tried their contact no. but no good. Disgusting/vile and inedible foxes biscuits. Far too much sugar as it is cheap. Too much bicarbonate, cheap,. Hardly any chocolate/cocoa. Biscuits supposed to be a selection, but all tasted the same.Filled with cheap plant fillers. Biscuits left an awful after taste even after cleaning teeth. 1853 until 2025 as public vote with their taste buds and money. Skimpation !!!

15 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I'd give zero same size box less than…

I'd give zero same size box less than half the biscuits as the past. Big companies saving the planet my ass they are filling it with unnecessary plastic because there was once biscuits now it's air. Never buying foxes again and double the price too greedy ceos.

11 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

The boxes contain mostly air

The boxes contain mostly air and packaging, with the plastic trays featuring large, empty spaces designed to make the product look fuller than it is.

The increased spacing results in a smaller total number of biscuits in the box.

Feeling "ripped off" these biscuit boxes offer poor value for money.

Shame on you!

3 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Used to love Fox's biscuits

Used to love Fox's biscuits, especially the Viennese, but after treating myself today and discovering that they've gone massively downhill is a real disappointment. Bland, hardly any chocolate, smaller. I understand raw ingredient prices rising so it makes to make cuts, but if they're this bad and no one wants to buy them anymore then the cuts are pointless

27 de septiembre de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Very disappointed customer. I normally buy fox's biscuits normally.

I buy fox's biscuits normally.
But this week I bought fox's party ring's for children coming to the house. When I opened the packet I could not believe how small they were. You could hardly taste the iceing there was so little on them a very thin layer and hardly covered. Biting into it was such a disappointment it was just a hard biscuit wit no flavour as there was so little icing. Very disappointed customer

6 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

What happened to fox:s biscuits

Just all rubbish now & they just don't care, they have downgraded all the biscuits, even taste cheap now, rocky bars are a joke now used to love them, definitely give the caramel ones a wide birth,

18 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Foxes half coated cookies,no…

Foxes half coated cookies,no flavour,very thin layer of chocolate that is taken up the side of the cookie to make it look thicker.i could even see the cookie through the chocolate on one cookie.yrs your new advert worked cos I had to buy a packet but I will not be buying another one

27 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Purchased Fox's Brandy Snaps

Purchased Fox's Brandy Snaps. I wish I had researched the reviews first because I tried one of the Bandy snaps and my crown was pulled right of the tooth causing damage to the tooth. Very disappointed. Do not buy this product. It should not be produced or sold. I will see the dentist later on today to find out if my tooth can be saved and also have an expensive bill to pay on top of everything else.

26 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Rip Off Britain (Again)

I buy the Foxys Party rings from Iceland every week and enjoy them , perhaps more than I should but they are my go to treat for weekends. I love them and now my young grandchildren enjoy them when they stay. I don’t eat any other biscuits.
Sadly, I have noticed that there aren’t always 6 in the mini packs, instead many packs are now containing 5, sometimes with a broken piece which does not make up for a whole biscuit. I became aware of it when serving up portions in my grandchildren’s ’treat bowls’, there were often arguments between them because one had perhaps one or two more than the other.
I then started counting them as I opened the packs as before I would just cut the top off and slide the packs into a bowl, not thinking to count them.
Before you start thinking I’m some silly young woman who is after free goodies, I’m a 60 year old woman working p/t as a social worker in child protective services and becoming very fed up of shops cutting back but still charging the same or even more money.
Food is very expensive now, I get that your costs have to increase, what I don’t like is the often sneaky underhand way that shops and manufacturers are doing it. Each pack I now buy is now counted and not all of them but definitely most of them are not containing the 6 mini biscuits .Today I’ve just received my weekly shop from Iceland and once again on opening the packs, every one of them had 5 in, not 6. Some of them had 5 and half a biscuit, some just had 5. This was the entire pack. It’s not fair to do this to your customers and not right. So I’m bringing it to your attention. I’d like to think you are not aware of this and will put it right, rather than think the worst of this company. I hope I’m right.

I sent this as an email to the relevant department and they replied requesting my address to send vouchers. I didn’t ask for them , I wanted to know why this was happening . I have heard nothing since. I’ve now stopped buying them
EDIT: Said vouchers duly arrived with a standard letter with the usual standard ‘We take great care blah, blah, blah’
In other words ..Here’s £voucher..go away

27 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Foxes viennese shrunk...!!

Just opened foxes milk chocolate viennese and compared to picture on packaging. You can't even see the filling now they put so little in and the size of biscuit has shrunk. Don't taste like they used to so won't be buying these again..
Why change a product when there's nothing wrong with it unless it's so they get bigger profits.

11 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Cunning Fox's not so fabulous biscuits

I bought a box of Fox's fabulous chocolatey biscuit selection.
What a con, 13 biscuits in the box and even the box is small as well.
The plastic packaging inside has spaces to make it look like their are more biscuits than they're actually are?
They cost 46p per biscuit, I think I will buy glacier mints instead!

30 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Pigs flying

Excellent value, delicious biscuits made and packed with care - oh, sorry… I’ve just seen a pig fly past my window!

17 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Fox’s Classic Biscuits…no thank you!

Bought 3 boxes of Fox’s Classic biscuits for Christmas.
Absolutely awful. All soft, tasted stale. Left unpleasant taste in your mouth like really cheap biscuits do.
Never again. Fox’s are so VERY different now.
Just horrible and disappointing.

20 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worst customer care department in the UK

Unfortunately I had to pick a star they didn't have a moon 🌚 option , ignored over stale in date biscuits for a month 8 emails blanked . But when I would email from a new address they would respond instantly. SAM COLLINS needs sacking . There is no customer care service atall. I don't know what there doing all day but having read previous reviews I can imagine. Please 🙏 sell to another company.or sell up.

12 de diciembre de 2024
Opinión espontánea

¿Es ésta tu empresa?

Reclama tu perfil para acceder a las herramientas gratuitas de Trustpilot y conectar con tus clientes.

Crear cuenta gratuita

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más