Frank Harris & Co Opiniones 

212
•
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I've had a great experience with this agency. Madeleine, my property manager, responds quickly and has solved every problem I've brought to her. Jaydn, who helped me through the rental process, was... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

We were tenants with this company for several years. To be fair, they found replacement tenants quickly. However, I believe this was mainly thanks to the flat itself: it was clean, well-mainta... Ver más

Valorada con 5 estrellas sobre 5

A seamless service from start to finish from Alison at Frank Harris estate agents. We came to sell our investment property in Bloomsbury and invited three local estate agents to provide a valuation an... Ver más

Valorada con 5 estrellas sobre 5

I can’t recommend Zak highly enough! As someone who had never rented before, I was a bit nervous about the whole process, but Zak made it completely stress-free. He was incredibly responsive and alway... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agentes inmobiliarios

Escrito por la empresa

Frank Harris & Co. is a central London-based estate agent with over 40 years of success in the business. During this time, we have built up an in-depth understanding of the areas we cover, which include Bloomsbury, Kings Cross, Barbican, the City, Clerkenwell, South Bank and Waterloo. Many of the team at Frank Harris & Co. live and work within these areas, so we have first-hand local knowledge to share, as well as real understanding of the unique character of these parts of London and the properties for sale or rent within them.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

212 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 83% de las opiniones negativas

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4,2

Todas las opiniones

(212)

43 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Sneaky and Greedy

This company is operated mainly by telephone which means that they don't provide evidence in email form when they make false promises. Things take months to fix or go to the whole tennany without being fixed and then they'll try to charge you for them. They make promises to new tenants which they don't keep. Tried to charge us for repairs the new tenants are paid for. Terrible company greedy sneaky raise the rent by £1000 when we should've had the option to extend at the current rate.

9 de noviembre de 2022
Opinión espontánea
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Respuesta de Frank Harris & Co

We are very disappointed to read your review and have asked the Director of the office to look into this on your behalf. It is never our intention to have an unhappy customer but appreciate your feedback. Kind regards Sarah Tranter, Customer Relations Team

Valorada con 5 estrellas sobre 5

Superb property outcome

We have just moved into a great Barbican flat. It wouldn't have happened without the patience, diplomacy and tenacity of Magnus. He worked hard to make our move possible; a brilliant outcome! Thank you Magnus.

20 de octubre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ryan Morgan is a terrible

Ryan Morgan is a terrible, unethical, horrible man who has no integrity. Will not be working with your team till he is no longer a part of it.

9 de septiembre de 2022
Opinión espontánea
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Respuesta de Frank Harris & Co

Dear Sam, I am sorry your experience with Ryan was not as we would have expected. I have forwarded your comments to our Area Director, and someone shall be in touch shortly. Kind regards, Sarah Tranter, Customer Relations Team

Valorada con 1 estrellas sobre 5

Unprofessional service - they ask for your card details upfront

Very friendly and helpful staff, but a key warning to customers that I think they need to correct - if you are leasing an apartment, they ask for all your card details up front to make a holding deposit before you can make an offer - I think this is very unprofessional and also unsafe. All other real estate agents I've been in contact with in the past when renting a flat give you their account so you can directly transfer money to their account, the usual way. Posting this so people are aware and don't accidentally disclose their card details.

18 de junio de 2022
Opinión espontánea
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Respuesta de Frank Harris & Co

Thank you for your feedback, we are sorry to hear what you have experienced. I am unable to locate you on our database. If you could provide us with more information at sarahtranter@frankharris.co.uk.I can look into this further for you. Kind regards, Sarah Tranter, Customer Relations Team

Valorada con 5 estrellas sobre 5

Selling my flat

I was very impressed with Mr Butt and his team at Frank Harris, Marchmont Street. In the process of selling my small flat they could not have done better. George advised me on which offer I should accept and then he helped in finding a very good solicitor.
There were a few 'hiccups' in the process of selling, which the solicitors had to deal with, but he was very patient and finally the sale was completed.
I have no complaints and would recommend to anyone Frank Harris in Marchmont Street, WC1.

24 de mayo de 2022
Opinión espontánea
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Respuesta de Frank Harris & Co

Dear Penelope, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team

Valorada con 5 estrellas sobre 5

They Get The Job Done On Time- Happy Landlord!

I must say, I have given my business to this Estate Agency for the last 13yrs and they have never seemed to amaze me. I have never had a void period in finding professionals to rent my one-bedroom property in SE1. Their agent is so efficient and effective in finding reputable tenants an securing long term contracts quickly. I enjoyed the follow-up communications and customer service with the team. Ryan the Letting Agent Manager knows how to make you feel special as a Landlord with a complimentary wine case on completion. Keep up the excellent work guys and it's great doing business with you.

18 de marzo de 2022
Opinión espontánea
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Respuesta de Frank Harris & Co

Dear Portia, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

Valorada con 1 estrellas sobre 5

Spammers, time wasters and crooks!

They provide partial information, hide essentials (energy ratings/service charges, etc), cannot get a straight answer from them and they'll spam you mercilessly with unrelated emails!
Of which their response below is a typical example: ask to be unsubscribed, even though you were never asked to be subscribed, and you'll get requesters to give them a call!!
They must be thinking that only fools would deal with them.
AVOID! AVOID!!!

10 de marzo de 2022
Opinión espontánea
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Respuesta de Frank Harris & Co

Dear George, I am sorry to hear that your experience with us hasn’t been as we would expect. I am unable to find you on our database. Please contact me so that we can chat further at customerrelations@dexters.co.uk. Kind regards, Sarah Tranter, Customer Relations Team

Valorada con 5 estrellas sobre 5

Really helpful team

Really helpful team! Nick from Frank Harris was great with comms before the move in date, helped me move in on the day and has been great at responding since

23 de febrero de 2022
Opinión espontánea
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Respuesta de Frank Harris & Co

Dear Connor, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team

Valorada con 5 estrellas sobre 5

Thanks for your efficiency and professionalism

Being a foreigner living in London, I have quite some experience in dealing with estate agents. The service from Frank Harris impressed me, especially Ms Annie McAllister who helped arrange flat viewing efficiently and answered my questions quickly. Really appreciate her service passion and professionalism.

21 de febrero de 2022
Opinión espontánea
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Respuesta de Frank Harris & Co

Dear Annie, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team

Valorada con 5 estrellas sobre 5

Great level of service and…

Great level of service and communication from Senior Property Manager Rebekah Hunter. Rebekah has been absolutely lovely and helpful since my very first call to her a few weeks ago. Although the issue we're experiencing isn't yet resolved, Rebekah has gone the extra mile trying to help us, keeping us informed and trying her best to reach out to any stakeholder that could solve our problem. She is continuing to follow up and I am hopeful we'll be able to find a solution to this issue. Nonetheless, her service and helpfulness are making a big deal of difference. Thanks Rebekah!

15 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Buying a Barbican flat:

Buying a Barbican flat:
Buying a Barbican studio flat from Frank Harris & Co has been a very positive experience thanks to Lorenzo Ronconi. He has extensive knowledge of and enthusiasm for all things Barbican and is very professional, helpful and efficient.
Highly recommended.

10 de diciembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommended

I dealt with Lorenzo Ronconi and a couple of other members of the Clerkenwell Frank Harris & Co team in my search for a flat - it was a very positive experience, I found them extremely helpful, efficient and responsive. I would thoroughly recommend!

24 de noviembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

Please do not take any house via Frank…

Please do not take any house via Frank Harris. We recently moved into a property in Barbican; not only it was not deep cleaned but also electrical were not checked and we living under fire hazard and there is major plumbing leakage in kitchen and in the bathroom. In addition, smaller things do not work like broken toilet seat, smashed glasses broken curtain rods and list goes on!! I have been trying to connect with them especially regarding life threatening issues but agency is showing no urgency to act! Even though, they took full deposit and a very high rent.

23 de noviembre de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

10 days WITHOUT hot water & PESTS founded

I was left 10 days WITHOUT hot water from the first day I moved in, and they said it was fixed in a "professional and timely manner"; yes they don't seem to ensure at all that you have hot water on the very first day you check in. Of all the nerve! One more thing to alert, I found PESTS on the mattress. Horrible!

21 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Huge Thank You to the Frank Harris Team

The whole Frank Harris Team were wonderful. It was a big move for me and my family. Tina, Lorenzo and Jamie did a great job guiding me through the process, offering both sensible and sensitive advice and getting me to the finishing line. There were several hurdles along the way and few false starts. Nevertheless, both sale and purchase of one Barbican property to another were handled with consistent and unfailing professionalism and expertise. Their combined knowledge of the Barbican is without rival.

8 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommended

We have just bought a property in the Barbican through Frank Harris, working with Jamie Charlton, who has been superb throughout. It's been a long old process since we first started looking, we ended up in a chain, part of that chain was very tricky and he was calm and professional throughout. I wouldn't hesitate to recommend him. A good firm, and a good estate agent.

28 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you Jamie & Team!

Over the years, I've bought and sold several times in the Barbican through Frank Harris & Co and their service has always been excellent, under the stewardship of Tina Evans. Our latest transaction was led by her highly professional sales team manager Jamie Charlton, with support from Lorenzo Ronconi, and once again their service was first class. Against the background of the pandemic, Jamie & Co were consistently committed and enthusiastic, and proved to be great communicators, always keeping us up to date with developments. He and Lorenzo are great ambassadors for the company, going the extra mile when necessary, and I'd highly recommend them to anyone looking to buy or sell in the area.

22 de octubre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Just completed the sale of my flat…

Just completed the sale of my flat with the help of the expert professionals at Frank Harris & Co. Tina and Jamie and others were available helpful and supportive throughout the process and ensured a resoundingly good result.
Should I have further need I know where to go in the future. Congratulations to all.

30 de septiembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

We recently instructed Jamie Charlton…

We recently instructed Jamie Charlton in connection with the sale of our Barbican flat.
Jamie was super efficient, very responsive and enthusiastic and helpful.
We initially considered another estate agent, the one that we had used in relation to the purchasing and letting of the flat, and we do not regret that we changed horses.
We highly recommend Jamie and Frank Harris & Co - real Barbican experts and good people.

27 de septiembre de 2021
Opinión espontánea

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