Carla was most helpful as we went through thr medical sections. She listened and then explained how FreeSpirit could handle the information. This involved two calls over a period of 3 weeks or so. Ev... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
You were helpful and listened. With any difficulties you made light of them such as not being able to get in to the information you had relayed to me . Thank you most insurance companies just ask a se... Ver más
Your agent was knowledgeable and able to apply his knowledge to our specific requirements. Your three product levels for travel insurance is also good and easy to follow. We were very happy to... Ver más
Process for getting a quote nice and straightforward. Reasonable premium. It was easy to get through to a 'real' person on the phone for additional queries. That member of staff was clear and help... Ver más
La empresa ha respondido
Información sobre la empresa
- Seguros de viaje
- también en la categoría
- Aseguradora
- Compañía de seguros
Escrito por la empresa
Free Spirit is all about providing travel insurance for people who don't want their health to stop them travelling. Our specially designed policy will give you peace of mind protection. So whatever your age or medical condition, make sure you get the cover you need before you travel. We now also have a cruise specific policy option so you can get cover for the things you need most. It includes missed embarkation, ship-to-shore repatriation and more. We are a part of the travel insurance company P J Hayman who have been offering travel insurance solutions since 1990. That's 35 years of travel insurance experience. Let us help you to travel, with confidence.
Free Spirit Travel Insurance - gives you the freedom to travel
Escrito por la empresa
- Free Spirit 'Super Duper' level of cover is rated 5 Star by Defaqto
- This means it provides one of the highest quality offerings on the market
- MOST MEDICAL CONDITIONS AND DISABILITIES COVERED
- Free Spirit was the first scheme of its type specifically dedicated to those being declined cover elsewhere due to their health. We are one of the UK's largest specialist travel insurance providers for people with medical conditions and disabilities.
- NO AGE LIMIT
- Single Trip and Annual Multi-trip cover have no age limit giving you the freedom to travel whatever your age.
- ONLINE MEDICAL SCREENING, INSTANT QUOTES AND IMMEDIATE COVER
- We'll ask you some questions about your medical conditions so that you get the cover that is right for you. For people with more complex medical conditions you may not be able to tick all the boxes as part of the online medical screening, this is where we offer a specialist person to person medical screening service on the telephone.
- PEACE OF MIND INCLUDED
- Should the unexpected happen while travelling abroad, by covering your medical condition(s) with Free Spirit will ensure you have the peace of mind protection you need.
- COVER FOR THE WHOLE TRAVELLING PARTY
- We also cover people without medical conditions at reduced premiums to ensure your friends, family, carers and travelling companions are fully covered as well.
- SPORTS AND ACTIVITIES
- You are automatically covered for over 80 different sports and activities free of charge when participating on an amateur basis.
- UK CUSTOMER SERVICES
- Our experienced and friendly customer services & claims teams are based in Rowlands Castle, Hampshire. They are on hand to help with any query you may have and the offices are open Mon to Fri 9am-5pm and closed Bank Holidays.
- CRUISE SPECIFIC COVER
- We have introduced a cruise specific policy cover option meaning you can get covered for missed embarkation, ship to shore repatriation and more.
Información de contacto
Stansted House, PO9 6DX, Rowlands Castle, Reino Unido
- 02392 419 080
- contact@freespirittravelinsurance.com
- www.freespirittravelinsurance.com
4,8
Excelente
4 mil opiniones
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The advisor Paula was extremely helpful…
The advisor Paula was extremely helpful and understanding of my medical needs. Would thoroughly recommend
10 de febrero de 2026
Respuesta de Free Spirit Travel Insurance
Good morning,
Thank you for your kind words and for taking the time to leave us a review. We're delighted that you're happy with the experience you've had with us.
We will make sure we pass this message along to Paula so that she gets the praise she deserves.
Kind regards,
The Free Spirit Team
Straightforward questions regarding…
Straightforward questions regarding medical conditions.
10 de febrero de 2026
Sorry you didn't get five stars
Sorry you didn't get five stars. Given wrong information when I first called. Second phone call was not a problem . I don't understand why I was asked my weight and my husband wasn't?
2 de febrero de 2026
Respuesta de Free Spirit Travel Insurance
Good afternoon Mrs. Paterson,
Thank you for taking the time to leave us a review. I sincerely apologise for the confusion, I have reviewed your calls to us and the initial phone call was made on our Travel Plus phone line, which was being updated, and we expected it to be ready on Monday. When you called again, we understood that it was our Free Spirit travel insurance policy that you required. I apologise again for the confusion, and for future reference, the best telephone number for Free Spirit is 02392 419080.
As for the medical questions, they are prompted by our medical screening system. One of the medical conditions you declared requires us to ask for further information, such as your height and weight. While your husband's medical conditions didn't prompt these questions. We again apologise for any upset or inconvenience caused by this.
If you have any further questions, please don't hesitate to get in touch with us.
Kind regards,
The Customer Services Team
Excellent service
Excellent service, explained the policy. Really happy with the call
2 de febrero de 2026
Surprisingly easy to negotiate
Surprisingly easy to negotiate the form filling. Easy to understand and at a reasonable price.
1 de febrero de 2026
Great service
31 de enero de 2026
Very professional service
Very professional service.
I feel I’m in safe hands after taking out insurance with Free Spirit.
2 de febrero de 2026
Very helpful staff and very good price…
Very helpful staff and very good price for the insura
.
2 de febrero de 2026
An easy and pleasant experience
I spoke with Carla to arrange my travel insurance and she was pleasant, patient and most helpful. It was a good experience and a pleasure to do business with her, thank you.
3 de febrero de 2026
Respuesta de Free Spirit Travel Insurance
Good afternoon,
Thank you for your kind words and for taking the time to leave us a review. We're delighted that you're happy with the experience you've had with us.
We will make sure we pass this message along to Carla so that she gets the praise she deserves.
Kind regards,
The Free Spirit Team
Travel insurance
Phone up a Lovely Lady answered the phone sorry forgot name she was very clear in telling me things about policy
2 de febrero de 2026
very thoughtful representative talked…
very thoughtful representative talked through my needs very well
3 de febrero de 2026
Travel insurance for disabled son
So good to speak to a company who understood my son’s disability’s. It was effortless and so easy to arrange. Will definitely be using Free Spirit again. The lady I spoke to was a credit to the company.
2 de febrero de 2026
Easy website to use
2 de febrero de 2025
Good service
Good service, staff are friendly and helpful, taking time to make sure you have the right cover for your trip
29 de enero de 2026
Athens city break
We have used Free Spirit for our holiday insurance over recent years due to a change in medical circumstances. Compared to some other insurers we spoke to Free Spirit was a lot more straight forward to deal with and hopefully we are able to use them again in the future.
22 de enero de 2026
We havefree spirit the choice of the people been using Free spirit for the…
We have been using Free spirit for the past 3 yrs now and we find them to be an excellent insurance company .great service . and the Advisor we had by the name of Ros was An absolute Gem of Person to talk to nothing was too much trouble for her.great telephone manner
28 de enero de 2026
Respuesta de Free Spirit Travel Insurance
Good morning,
Thank you for your kind words and for taking the time to leave us a review. We're delighted that you're happy with the experience you've had with us.
We will make sure we pass this message along to Ros so she gets the praise she deserves.
Kind regards,
The Free Spirit Team
No pressure …
All my questions were answered and options provided by a competent person without any pressure to decide immediately.
26 de enero de 2026
Excellent service from an extremely…
Excellent service from an extremely helpful Adviser. Answered all my questions clearly.
23 de enero de 2026
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