Been with Freestart for years but had no functioning email for over 4 weeks now and the effect its having an my business is terrible. Legal documents are not being received having an impact on my clie... Ver más
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Consulta las opiniones de los clientes
We did have problems initially with getting this mobile friendly site up and running, it has only been running very recently and there have still been some teething problems. But I have to say tha... Ver más
La empresa ha respondido
The web site is not as good as I had hoped nor is their commitment. our website is still not working correctly despite numerous phone calls. Five phone calls to get our Facebook and Twitter links ad... Ver más
La empresa ha respondido
I can never get onto my website control panel without endless hassle. We apparently have to change our password every three months. However, everytime I go on it it says my login details are not ac... Ver más
Información sobre la empresa
Escrito por la empresa
Website Builder - Freestart empowering you to build your website anytime, anywhere and from any computer
Información de contacto
12 Lord Street, WN1 2BN, Wigan, Estados Unidos
- 08447747777
- admin@freestart.com
- www.freestart.com
1,9
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251 opiniones
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Simple and Supportive
Well done freestart it took me years to get round to updating. If I knew it was that easy, it would have been done way back.
Thanks again
Owen
5 de julio de 2016
Opinión espontánea
Respuesta de Freestart plc
Owen
We're really glad you've taken the time to update the website and are even happier that you've found it so easy - as that is the main reason people choose our websites (as well as the great telephone support)!
Having looked at the site - it does look great. Don't forget to call our support team for any help you may need and tips and ideas on making sure you get lots of visitors to see exactly what you do.
Always here if you need us and thank you for being such a long standing customer.
We look forward to continuing to work with you.
Warmest Wishes
Janette Wynn
Operations Director
Freestart plc
Great service
I ve been with free start for over eight years. Always been fair price for what they do and they just upgraded my site with a great new design and its mobile friendly now so I m not stuck in the dark ages !! Would recommend
4 de julio de 2016
Opinión espontánea
Respuesta de Freestart plc
Tim
Thanks so much for the review - it's great to hear from a client that has been with us for so long!
The site updates have proven to be extremely popular - we're glad you've seen the difference they have made to your site.
We look forward to continuing to work with you and don't forget we're always here if you need us!
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Perfect
Nice and easy to deal with . Did what I asked . Issues dealt with quickly and efficiently . Got what I wanted very happy . Thanks guys! Marty
21 de junio de 2016
Opinión espontánea
Respuesta de Freestart plc
Marty
Thanks so much for the lovely review.
It's great to know our support team have dealt with your enquiries in a fast and efficient manner. Our support team have over 30 years of experience between them and we aim to offer a fast and friendly service included with all of our packages!
It's great to hear good feedback and I will pass this onto the support team.
Many Thanks
Janette Wynn
Operations Director
Freestart plc
Love this Company
I have been with freestart for about 5 years and my experience with them has been a happy and productive one. The staff are always helpful and over the years I have spent a lot of time speaking with them as I am often on my site control panel changing and updating it. The site works very well for me and my business, and I have just updated it to a newer more modern looking website which I am thrilled with. They were happy for me to keep tweaking it so it was perfect (in my eyes) and I really appreciated the time and effort they put in. If you want a site that you can manage/change yourself regularly then these guys cannot be beaten. The control panel is easy to use and you can always ring the tech support to ask how to do something if it gets a bit complicated. My site has many pages, voucher codes, lots of pictures, links to facebook and twitter, youtube videos and a shopping cart so is quite comprehensive. I am and have always been very happy with the company and the value for money. I have friends who have paid ££££ for sites that do not work as well as mine or look as good. I highly recommend freestart ! Juliet
21 de junio de 2016
Opinión espontánea
Respuesta de Freestart plc
Juliet
What a lovely review - thank you so much! It's great to hear such wonderful feedback and really appreciated. I can see the people who worked on your upgrade and will pass on the congratulations to them.
I know we have dealt with each other over the years and I wanted to say a HUGE thank you for your continued custom - it is a pleasure to deal with you as a client and I am so pleased you are happy with the newer update of the site I must say it looks fabulous!
Thanks so much once again and as you already know if you need us just give us a call.
Look forward to speaking to you soon.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Very Pleased with Our Web Site
I have had my web site with Free Start for 6 years. I like the fact you can log in and change your web site, with ease. I am not a computer expert infact I only know the basics, but it so easy to maintain your web site with Freestart. Over the 6 years Freestart have always kept me upto date with the changing requirements, and changing times of the internet and web sites. If I have any queries or alterations I cannot do I send an e-mail and it is actioned within a few hours. I cannot praise Freestart enough for their excellent service
16 de junio de 2016
Opinión espontánea
Respuesta de Freestart plc
Joanne
Thank you so much for the review.
It's great to hear from a long standing customer. We have made many improvements to not only our product but also our service levels given to customers to ensure we provide the highest level of service that we can, so feedback is really important to us to ensure we remain on the right track.
We look forward to continuing to work with you to maximize your online success.
Kindest Regards
Janette Wynn
Operations DIrector
Freestart plc
Easy to navigate website with people you can actually talk too,
With everything in life you pay for what you get, I originally had the cheaper website to start with in 2013, I then rcvd a sales call to advise me of the offers they currently had - so I upgraded my site - its a lot slicker now than before - still easy to add to and I am more then happy with that I now have.
Decent people to work with, yes you do rev sales calls but you also rcv calls to see how things are going so in my honest opinion I would advise people to have a go and actually speak to people -
15 de junio de 2016
Opinión espontánea
Respuesta de Freestart plc
Debbie
Thank you so much for your review - once again it's great to see that customers are enjoying the new upgrades that we have done to our websites and find them a lot slicker than before!
It's also great to help customers understand that we are a company that you can physically speak to - no automated lines or online support and I do take into consideration about the calls you receive regarding sales. What we try to do Debbie is speak to customers about new developments, as the technology industry can move so fast and there are so many developments we need to attempt to keep customers up to date with!
Thanks once again for the review we are thrilled you are so happy and look forward to continuing to work with you in the future. As you know by now anything you need any help or support with please do not hesitate to contact us.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Waste of money, 7 months for them to to load paypal, never sold 1 item
I got a cold call from them in sept 15, as I had previously had a bad ordeal before with cold calling website company offering this and that paid the money and got nothing,
So I said to the rep from freestart about this he said they were not like that
So wrong and the lies, these company's are all the same out to get what they can.
The only call I got from this company for months was to buy more .com .net etc
It took 7 months and 3 phone calls for them to load my paypal payment on to my site.
I have now called them to cancel it as I have not sold 1 item on the site since i paid 100's of pounds for the site I asked for some refund I have now been blanked.
This is the true freestart take your money then don't want to know
24 de mayo de 2016
Opinión espontánea
Respuesta de Freestart plc
Robert,
Firstly I apologize that you have felt the need to complain to the business.
After reviewing the account I can see that your website is functional and you called into the business in April with PayPal details to be set up which was carried out over the phone.
I am looking at your site at the moment (which looks great may I add) and I can see we have active PayPal details in here for you to be able to use.
Your refund request was logged on Friday and I apologize that the response has not been provided within our set 24 hour turnaround time and I am currently reviewing why this lapse in service occurred.
Our Service Manager will be calling you today to discuss this in further detail and I will ensure that I monitor the situation to a satisfactory completion.
Once again I apologize for your need to complain and thank you for your feedback.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Well worth it
I'm very pleased with the recent upgrade of the banner which wasn't expensive and has made the site look a lot more interesteing and eye catching. We have also had a steadily increasing flow of interest for our services via our website since the improvement.
Freestart are always pleasant and easy to deal with.
24 de mayo de 2016
Opinión espontánea
Respuesta de Freestart plc
Anne
Thank you so much for the kind words and we are really pleased that you are happy with the upgrade - which when I looked at your site I can see why - it looks great!
It's also great to see that this has impacted on the business generated from the site and that you find the staff pleasant and easy to deal with - our training and development of out staff focuses on this very detail.
Thanks once again Anne and as you probably already know - any help or advice you need please do not hesitate to contact us and we look forward to continuing to help you with the online side of your business.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Why does a good company alienate their customers so much
Firstly I know people that pay more per month than I pay in a year with Freestart. The overall product,periodic upgrades and add ons do not usually cause any issues and i wouldn't call them expensive. Thats the good bit.
When it comes to payment once you use your credit card thats it!
Automatic payments are taken on mine despite once having a chargeback awarded against them for taking payment 3 months early.I even have an email (get everything in writing) stating that card details have been removed but they have just taken renewal fees using an 'unstored card details' they even increased the renewal charges without any warning.I did try using a direct bank transfer once but they told me the payment had never been received .After 3 weeks and me having to get my own bank to trace the payment they decided they had received it after all.Would you want someone as incompetent as that having your card details on file? I certainly don't. Just be wary that I have been told by their staff that they donot accept cheques anymore so be careful when you are paying for their products.I was told verbally numerous times that card details will not be saved,etc.Thankfully iI also have it in writing and will use that when i contact my credit card company to cancel an 'insecure' card next week.
22 de mayo de 2016
Opinión espontánea
Respuesta de Freestart plc
Warren
Thanks so much for your time today on the phone, it was much appreciated.
As we discussed you renewal now will always be on a manual basis and you can pay by BACS each year, I apologize for the issue with the BACS and as we discussed we have amended the process for BACS payments and checking which should resolve this happening in the future.
As we discussed I will send you an email shortly with my details and confirmation of our conversation and my details regarding any future help or advice you may need.
Thanks once again.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Website Upgrade
We recently upgraded our website with Freestart and are very happy with the result. It now has a much more modern look and is very user friendly. Once we submitted our new photos and a few extra lines of text they had the job done, checked by us, then live, within 2 days! Excellent!
26 de abril de 2016
Opinión espontánea
Respuesta de Freestart plc
Hi Joanne
Thanks so much for the kind review and we are really happy that you like the new modern look. We have spent a lot of development time on ensuring the new websites are fresh, easy to use and have a high impact - so it's great to hear this feedback.
What's also great is that the service you received with the new product has also been great and we have also worked on the implementation of the sites to ensure the customer communication has been improved.
Thanks so much for the feedback and we look forward to continuing to work with you as a long standing customer.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Thank you Amy !
Amy called and suggest my site needed a "new look" ! She asked if I would like to email her an idea of how I would like the main banner, which I did. Within a day, she took on my ideas and made it look appreciably better, updated the entire look and sent me a "mock up" for approval. I made just one change which she implemented immediately and the site was up and live the following morning. Thank you Amy !
I have two sites with Freestart and have been very happy with the service. The only negative side has been their CEO which has cost me a fair few bob over the years and doesn't appear to have made much difference. I have now sub let this particular side of things to a private local computer / website "geek" - time will tell if I have made the right decision?
21 de abril de 2016
Opinión espontánea
Respuesta de Freestart plc
Les
Thank you so much for the review, it's much appreciated and we are so gad you are happy with your website.
I am sorry to hear the SEO service has not had the impact you required and we are more than happy to review this with you and discuss how we can improve this should things not work out with the local company - but we do wish you the best of luck with that.
Thanks once again Les, reviews mean a lot to us and we look forward to continuing to work with you in the future.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Lies and lost money
I have been a Freestart client for many years but now build and host my own site. In September 2015 I called and cancelled and this was accepted. In February 2016 I discovered a payment had been taken so I called and was told, sorry, error and we will refund. It now seems on chasing in April that I cannot have my refund.
It seems I have been lied to somewhere down the line.
Very disappointing so do be careful at the end, you might get caught out.
Ironically I was discussing eCommerce with them last time, I will take that business somewhere else now.
12 de abril de 2016
Opinión espontánea
Respuesta de Freestart plc
Howard
I am so sorry you have had these issues but can see you were a longstanding client and I am sorry that things seem to have not run smoothly at the end of our relationship.
I have checked the system and can see you did cancel and this payment was taken in error. I will arrange a refund for this today and this will be with you within the next 3-5 working days and having reviewed communication I can see the renewals manager has attempted to contact you to discuss your account.
Once again Howard I am sorry having been a loyal customer with us that our relationship has broken down but I hope this rectifies the situation in the short time and allows us to re-build the relationship should you need our services in the future.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Great Value For Money
Megan Freeman and the Freestart team have done a great job of our new ecommerce site. There's still a few minor details to sort out but it looks great and Megan worked hard to modify the template to fit our requirements.
Thanks to all involved.
31 de marzo de 2016
Opinión espontánea
Respuesta de Freestart plc
Stephen
Thanks so much for your kind review.
We are really happy you are pleased with the new e-commerce site and as a long standing customer it's great to see you are happy with our constant development and improvements on our website offering.
Thanks once again and we look forward to continue working with you.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
updating website
Freestart updated my website - they made the whole process hassle free - they took on board the requests I made and did it all very quickly. Freestart made the initial changes and then handed over to me. If I had a problem with anything they were quick to resolve the problem for me either explaining to me how to do it or doing it for me. They followed up the whole process by calling me to check I was happy and if I needed any further help. I recently needed my twitter account adding which they did virtually straight away. I am very happy with the service from Freestart - the staff are always friendly and happy to help. Thank you Freestart.
18 de marzo de 2016
Opinión espontánea
Respuesta de Freestart plc
Patricia,
Thanks for the kind review - we are so happy that you found our service hassle free and that our after sales service system we have in place has worked well.
It's great to hear that you find our staff friendly and helpful as we do pride ourselves on our approachability as a company and the service we offer.
We look forward to continuing to help you gain online success and if there is anything we can do please do not hesitate to contact us.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Paul Hope - Value for Money - You get what you pay for
Fast, Efficient and very helpful, on the negative, I was expecting something different in a new website but it is very very similer to the old site
8 de marzo de 2016
Opinión espontánea
Respuesta de Freestart plc
Hi Paul
Thanks so much for the review, much appreciated. it's great to hear that you are happy with the fast and helpful service we offer as we do aim to be as helpful as possible to clients and also ensure we are efficient so there is no hassle for you.
I am sorry to hear though that you are not 100% happy with the overall look of the site as you find it too similar to your old site.
I will arrange someone from our design liaison team to call you and discuss whether you would like any changes.
You can expect the call in the next 24 hours.
Thanks once again for the review and we look forward to continuing to work with you.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Freestart great job
Thank you so much for the new website look. Although I have been in business as a single trader for most of my working life (over 45 years) i am not really a computer and mobile phone fan and limited on my capabilities and patients in such. So when Freestart telephoned me to ask me if I wanted an upgrade on my website I reluctantly said yes, and I am glad that I did. Thanks for your help and work you have done. Richard
2 de marzo de 2016
Opinión espontánea
Respuesta de Freestart plc
Richard
Thank you so much for the kind review. It's great to hear that you love the new look of your website as we know sometimes when you have been in business as long as you have and get used to a certain website, there can be a reluctance to change, but we are so glad you are happy with the result.
We have invested a lot of time with the new sites and have ensured these produce a lovely new look for clients whilst keeping at the forefront of technology.
We look forward to continuing to work with you on your website and don't forget we're here whenever you need us for any help or advice.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Straight forward , smooth fast service
I had my website upgraded as the old one looked a bit outdated ,
people from freestart where very easy to talk to , fast response to emails , pain free service . new website looks lovely , thank you Kesha and all at Freestart plc.
26 de febrero de 2016
Opinión espontánea
Respuesta de Freestart plc
Aurelija
Thank you so much for the kind review.
It's great to be able to see how our new upgraded websites are helping customers to get the website look they want!
It's also great to be able to hear that the process was smooth and pain free as we do aim to make it as simple as possible for clients.
Thanks once again and we look forward to continuing to work with you.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
I was on the verge of changing from Freestart, but with Megans help I'm very glad I didn't. I think the new upgrade has taken us up several levels.
Having had a web site from Freestart for some years we were aware that it was no longer 'state of the art' and desperately needed up dating.
I did consider changing for a fresh start, but having spent some considerable time with Megan I think with the upgrade we will go from strength to strength.
Following bit of a shaky start I suffered an operation on my wrist and had several 'enforced' breaks from setting up the site, but Megan was patient and took on board all my suggestions and requests promptly, politely and precisely.
Thank you
Simon Freebairn. J.P.
Passion Flowers Florist.
24 de febrero de 2016
Opinión espontánea
Respuesta de Freestart plc
Simon
Thanks so much for the kind review.
I am so glad that the new upgrades have got the website to where you need it to be as we have spent a lot of time and effort as a company upgrading our website platform to not only keep up with the latest technology advances but also be more aesthetically pleasing.
It's great to know that you have also been happy with the service you have received and I will make sure that Megan is congratulated.
Thanks once again and as I am sure you are aware of - if there is anything you need or anything we can do to help please do not hesitate to contact us.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
Failure of Service/Contractual Agreement
I have been with Freestart for 10 years and have been happy with service thus far. In 2006 we carried out bespoke work on our website and in doing we offered full control of our banner as well as colour changes to the website. I have been contacting Freestart since the 10th Feb requesting the information so I can make the changes, after several emails and conflicting information I forwarded all copies of our previous agreements and correspondence to Freestart to highlight I was only requesting them to honour what has been agreed and paid for. After speaking with the Manager of the technical support desk and him receiving the emails clearly showing our agreement they ARE NOT prepared to honour this and are asking us to pay additional fees. This for me is a clear breach of our agreement. I have requested to speak to a Director and have been told that no director will pick the phone up. I am not sure where to go with this but I am shell shocked to the very poor service and unacceptable behaviour of Freestart on this matter. I hope they take a balanced view and get in touch. Louis Theodosi Inspire Interiors
01.03.2016
Hi Janette,
Thanks for getting in touch. I am responding to you're reply 6 days ago.
Can you please answer the folliowing:
Why did Yannig request me to send over information over to confirm the details of our purchase when the website was modified?
The details were never changed or altered, upon me arranging to cancel you agreed to offer the service at the discounted rate. I have forwarded you the email that confirms our original requests.
Why did Wayne ( Service Manager) say we have no control over our banner, which we did agree on the when original works were carried out in 2011? He was insistent on this... I then forwarded an Email from Jessica Turnock which clearly shows that we do have control and that when we log on we an view this on our control panel. It would seem to me that you are not receiving all the information or if you are that you are choosing to ignore what has been agreed in the past, the service has been poor and very inconsistent. In any event, can you please email me with you're email address to continue this dialogue and resolve matters unless you wish to carry this matter on Trustpilot. Personally when my customer's have a complaint I tend to pick the phone up as it can move matters on quicker and a better understanding of the complaint in itself. Regards Louis 01472 352352/ 07956 220023
24 de febrero de 2016
Opinión espontánea
Respuesta de Freestart plc
Louis
Firstly thank you so much for taking the time to contact us.
I can see from looking at your account that you have been with us as a longstanding customer.
After looking into your account I can see that you had communication with a sales person confirming certain aspects of the upgrade order including these unlimited changes that you mention as seen in the email on 11th March 2011. Just to confirm 2011 was when the upgrade was paid for. The order was confirmed and paid for on 18th March 2011.
This order was then refunded on 3rd June 2011 (Ticket Ref: ZFY-986834) the reason for this refund was that the sales agent in question had confirmed that we could do things that were not possible and because of this and the fact that we value all our customers and rectify any situations quickly, we refunded the money and dealt with the sales agent internally.
Therefore any emails sent regarding this order became void when the contract was broken by a refund being given as we had confirmed to you within this refund that the sales agent had provided incorrect information.
We then note on the account that a second order has gone through on 15/11/2011 for a static banner and colour upgrade, as well as an upgrade to the e-commerce system which should have been £450.00 but was offered at £200.00 as a gesture of good will because of previous issues you had encountered.
After looking at communication through our audited system this order was signed off and went live with your approval and therefore there had been no issues with this second order.
You contacted our offices to discuss changing colours and banners and related to your initial order emails and confirmed that this was all included in the order, which was cancelled and refunded and not discussed or mentioned any unlimited changes when you placed an order 6 months later.
To try and help you as a customer and because our technology has moved on due to mobile compatibility being required for all sites now, we offered to upgrade your site to our newer platform (this work would have to be performed by our Technology Director) Instead of charging you the full amount and to show commitment to you as an existing customer we offered this work at a severely reduced rate of £300 (Should be £600).
We have also confirmed that as well as doing the upgrade at a heavily reduced cost we will also ensure that you can change the colours and the banner which is now something that we can offer clients and we would include this for you.
Therefore based on this investigation we are more than happy to work with you on your site and feel that offering a heavily reduced rate and also offering the facility that you were originally promised (and refunded for as we could not do this back in 2011 hence the refund) I feel we are really trying to move forward with you as a client.
Please do let me know if you want to go ahead with this and please feel free to contact me directly as you will see from our trustpilot account I, as a director, speak to clients by email and phone on a daily basis and we pride ourselves on this as a company.
I look forward to your response.
Kindest Regards
Janette
very happy with our website
easy to use and a very helpful team. thanks
24 de febrero de 2016
Opinión espontánea
Respuesta de Freestart plc
Sam
Thank you very much for the 5 star review - much appreciated.
We are glad you find our website product easy to use as this is what we aim for as we deal with a lot of SME clients.
It's great to hear you find out team helpful.
We are always here to help whenever you need us - and we look forward to continuing and building on our strong business relationship.
Kindest Regards
Janette Wynn
Operations Director
Freestart plc
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