taking there money doe not by off the tv with jml once u do that u are joining befroogul and thy will take your money each mouth keep well away
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Elderly father bought something from JML and £29.99 been coming out of his bank ever since. From other reviews looks like this is a common thing
Absolutely appalling organisation! My 90 year old mother - in all innocence - called who she thought was JML (a trusted brand) - to order a product. Three days later all hell erupted - Froogal started... Ver más
La empresa ha respondido
Absolute scam. You will be ‘signed up’ without your knowledge. They will refuse to refund you and ‘claim’ that you had ‘consented’ to joining them by ‘setting up’ a password (as if that constitute... Ver más
La empresa ha respondido
1,4
Muy malo
78 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 57% de las opiniones negativas
Suele tardar más de 1 mes en responder
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
SHPO TV / FROOGAL SCAM
I bought a drone for a neighbour from shop tv and received a call a few days later, some guy all nice, saying whatever, now I take heavy meds for arthritis and depression, on the day my head wasn't where it should be, anyway a month layer shoptv took £99:99 out of my account, I got onto them and bye the time they got back to say it was froogal and bye the time I emailed froogal, they say I was too late to cancel, it's not the last shop tv and froogal have heard about this, I have a very good solicitor friend, SHOP TV AND FROOGAL ARE WORKING TOGETHER TO SCAM PPEOPLE
30 de abril de 2025
Opinión espontánea
Scam
Scam !
They’ll offer you a free trial for a month with persistent phone calls, you say yes to be left alone.
Next thing they’ll take £99.99 a month from your account which they don’t mention !
Even if you cancel it, they still take £99.99 a month !
They need to be fined & closed down !
25 de marzo de 2025
Opinión espontánea
Bought a mop from them in March and…
Bought a mop from them in March and suddenly 1 month later they took £99.99 from my bank with out my permission.
Contacted them and they said we agreed to the membership which we have not. As we do not do this. Email sent to us and not received and nothing in the post.
It’s an absolute Scam do not touch them with a barge pole. Worst scam ever and got you over a barrel.
They said they were going to listen to there tapes of the telephone call, but they will not! I believe both companies should be closed down or reported to the one show to follow up!
Scam….Scam!
21 de abril de 2025
Opinión espontánea
Respuesta de Froogul
Good Afternoon
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission.
In order for us to have processed your membership, you would have agreed to the trial, and given us permission to charge your account at the end of a call that you made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as your permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email which includes the date the full membership fee will be processed, and our contact details should you wish to cancel.
This was sent to the email address you provided on 19/03/2025 and we have received a delivered notification from your email provider
Our policy is to allow cancellations at any time, we even publish our contact number on your payment descriptor to make it easier to contact us.
Kind regards
Froogul Member Services
Awful
Awful , disgusting, venture capital company that “ offered” my 88year old mother a “trial “ when she bought a product over the phone ,as she has no internet . I managed to cancel after noticing 2 transactions for £29.99 had left her account . No refund , no apology- just “well she did agree “ awful ,awful people . Should be ashamed of themselves.
26 de marzo de 2025
Opinión espontánea
Respuesta de Froogul
Good Morning
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission.
In order for us to have processed the membership, your mother would have agreed to the trial, and given us permission to charge her account at the end of a call that she made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on the payment descriptor to make it easier to contact us.
If you want us to investigate your complaint and provide you full details on how and when your mother signed up for the programme and agreed to the T&CS, please provide us with her full name and address so we can identify her record, along with her written agreement that we can speak to you in relation to her account. You can do so by sending an email to support@froogul.co.uk
Alternatively, if you wish to speak with someone, please call our member services team on 0800 031 9882.
Kind regards
Froogul Member Services
Scam, completely avoid
If I could score 0 I would, bought a h2o dual mop and extra pads from Thane, few days later received a phone call from who I thought was Thane asking permission to send an offer through post, reiterated several times there would be no charge. Heard nothing more, received no post or mails so thought nothing of it. Until 99.99 was taken from credit card by Thane. Thane were very unhelpful stating I had agreed to subscription to a savings club, would not refund and I’m not convince cancellation has gone through as no email confirming despite requesting this. They tried blaming the set up on email sending their correspondence to junk mail, I had nothing there either. Thankfully credit card company sorting, have had to have new card and they have refunded while investigating
6 de marzo de 2025
Opinión espontánea
Respuesta de Froogul
Good Morning
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission.
In order for us to have processed your membership, you would have agreed to the trial, and given us permission to charge your account at the end of a call that you made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as your permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on your payment descriptor to make it easier to contact us.
If you want us to investigate your complaint and provide you full details on how and when you signed up for the programme and agreed to the T&CS, please provide us with your full name and address so we can identify your record. You can do so by sending an email to support@froogul.co.uk
Alternatively, if you wish to speak with someone, please call our member services team on 0800 031 9882.
Kind regards
Froogul Member Services
Scams vulnerable pensioners
This company has been taking money from my grandmother's account for at least 18 months without her knowledge. I fail to see how a 91 year old with no internet, absolutely no concept of the internet, therefore no email address has signed up to anything online. She doesn't know what the internet is, let alone know how to use it. This is a complete scam preying on vulnerable people. Shame on you! Abhorrent behaviour! You people disgust me. Before you attempt to insult me with your cop out, spambot response, there is no membership number, I will not be emailing you fictional log in details. I will simply be taking matters further and reporting this fradulent company. How dare you!!!!!!!!!!!!!
1 de marzo de 2025
Opinión espontánea
Respuesta de Froogul
Good Morning
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission, as this is offered to everyone on a telephone call and an agreement password must be given as permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends.
We can certainly investigate your complaint and provide full details on how and when this programme was signed up for, but to do this we would require the name and postcode of the person named on the account and their permission to do so due to GDPR regulations.
You can do so by sending an email to support@froogul.co.uk
Alternatively, if you wish to speak with someone, please call our member services team on 0800 031 9882.
Kind regards
Froogul Member Services
Bought a steam Mop from Thane and got a…
Bought a steam Mop from Thane and got a leaflet saying call now to claim your free gift, 21, 14 or 7 nights free hotel accommodation. To be fair at the bottom of leaflet it says to receive your free gift there will be a small postage fee which was £1.99. Called them waiting for the catch and the free gift was a welcome pack with 14 days discount vouchers and £20 Amazon voucher, also told no obligation to join but would need to call the number before 14 days to cancel the subscription which costs £29.99. Welcome pack didn't arrive, and no Amazon Voucher I had to chase up and by the time it came the 14 days were nearly up but still no Amazon voucher.
Emailed them to sat pack just arrived and they said they would extend the dateline. That was over a month ago and still no Amazone voucher. I have now called the number to cancel the subscription before money leaves my bank. So no Amazon voucher and now waiting for credit card to let me know if they've taken the monthly fee.
AVOID ! such a waste of time and disappointed than Thane endorse this 😒
3 de febrero de 2025
Opinión espontánea
Respuesta de Froogul
Good Morning
Many thanks for your review. We are sorry to hear of the delay in receiving your welcome pack, this was posted out to you on the day that you agreed to the trial. In regard to the Amazon voucher, we did post out the redemption certificate to you on 25/02/2025 as per your request. Due to the value of this, we do require for this to be signed and returned to us but we do not appear to have recieved this. I can confirm that your membership has been cancelled and no monthly payments have processed.
If you require any further assistance, please do not hesitate to contact our members services team.
Kind regards
Froogul Member Services
AVOID-SCAMMERS/LIARS/MISLEADING
If I could give this company 0 stars I would. so I ordered a new water tank for my h20 steam mop from thanes online website in the 6/1/25. 20 mins after purchase I get a phone call from who I thought were thane, they asked me if I was happy with my purchase and for being a good customer they will send me amazon vouchers through the post, I just need to pay a delivery fee of £1.99 and set up a password to receive them, so I said yes sure. A month later I get a charge from thane of £99.99 so I go through a live chat asking what this is for they say it’s a company called FROOGUL, I opted in for vouchers and sent me a number to call them, I call them they tell me by me giving them a password is me agreeing to a subscription what kind of bull###t scam is this. I was not once told it was a subscription and that they were selling anything, was not once told it was a company called froogul I was lead to believe it was thane they told me they sent an email, they will not be refunding me and that it’s my problem I shouldn’t of gave them a password. I also did not receive this how is it allowed never heard of them they are posing as thane who have sold them my details, I’ve even read reviews from a year ago there are 100s on this site alone all saying the same thing this company needs shutting down, taking from the vulnerable and the elderly without consent. Reported to action fraud i have a crime number they are being investigated and I will also be retrieving money back through the bank over my dead body will u be keeping that u vile dirty scummy humans. LETS GET ONE THING STRAIGHT AS WELL FROOGUL. U can refute this all you like but when more than 1 person never minds 100s on here alone say the same thing we all know it is facts and that you are liars cheaters scammers scum of the earth company. And everyone who works for you will get bad karma you can’t rob people daily and expect to live a good life it all comes back in the end
6 de febrero de 2025
Opinión espontánea
Respuesta de Froogul
Good Morning
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission.
In order for us to have processed your membership, you would have agreed to the trial, and given us permission to charge your account at the end of a call that you made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as your permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. We can see from our system that this email was delivered and accepted by your email provider on 06/01/2025. Our policy is to allow cancellations at any time, we even publish our contact number on your payment descriptor to make it easier to contact us.
If you want us to investigate your complaint and provide you full details on how and when you signed up for the programme and agreed to the T&CS, please provide us with your full name and address so we can identify your record. You can do so by sending an email to support@froogul.co.uk
Alternatively, if you wish to speak with someone, please call our member services team on 0800 031 9882.
Kind regards
Froogul Member Services
Absolute scam
Absolute scam. Rude people who pressure older people into signing up for a subscription without telling them fully what it is. The fact they buy details from to shopping companies is disgusting. Need closing down
27 de enero de 2025
Opinión espontánea
Respuesta de Froogul
Good Morning
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission.
In order for us to have processed your membership, you would have agreed to the trial, and given us permission to charge your account at the end of a call that you made to purchase a product, I can confirm that we do not purchase personal details from any company. All the terms and charges are advised on this call and an agreement password must be given as your permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on your payment descriptor to make it easier to contact us.
If you want us to investigate your complaint and provide you full details on how and when you signed up for the programme and agreed to the T&CS, please provide us with your full name and address so we can identify your record. You can do so by sending an email to support@froogul.co.uk
Alternatively, if you wish to speak with someone, please call our member services team on 0800 031 9882.
Kind regards
Froogul Member Services
SCAM unprofessional rude people who set…
SCAM unprofessional rude people who set up a subscription for £29.99 a month plus £1.99 in advance. I had no idea who they were. I think I bought something on tv shopping snd my details were passed on.They're apparently a company that charge £29.99 a month that's £359.88 a year for the privilege of using their discount card. My bank stopped further payments as fraud. I've tried to get a refund from Froogul but got a snotty email from Danielle saying it's cancelled but no refund as you missed the date to opt out. I'm fuming. Hence their online feedback is a whopping 90% negative!
Here's the thing they didn't even send me a card anyway. This company has some of the worst views I've ever read. It's likely to shut down as I like many others have reported them to the Ombudsman.
7 de enero de 2025
Opinión espontánea
Respuesta de Froogul
Good Morning
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission.
In order for us to have processed your membership, you would have agreed to the trial, and given us permission to charge your account at the end of a call that you made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as your permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on your payment descriptor to make it easier to contact us.
If you want us to investigate your complaint and provide you full details on how and when you signed up for the programme and agreed to the T&CS, please provide us with your full name and address so we can identify your record. You can do so by sending an email to support@froogul.co.uk
Alternatively, if you wish to speak with someone, please call our member services team on 0800 031 9882.
Kind regards
Froogul Member Services
Scammers
Phoned my mum, pressurised her into agreeing to purchase the catalogue. Mum stated she did not want the monthly subscription, she's not long had a stroke and can't get out etc. Then they start taking £29.99 out her bank!
1 de noviembre de 2024
Opinión espontánea
Respuesta de Froogul
Good Morning
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission.
In order for us to have processed your membership, you would have agreed to the trial, and given us permission to charge your account at the end of a call that you made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as your permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on your payment descriptor to make it easier to contact us.
If you want us to investigate your complaint and provide you full details on how and when you signed up for the programme and agreed to the T&CS, please provide us with your full name and address so we can identify your record. You can do so by sending an email to support@froogul.co.uk
Alternatively, if you wish to speak with someone, please call our member services team on 0800 031 9882.
Kind regards
Froogul Member Services
This company has been taking money out…
This company has been taking money out of my account , looks like I bought something from another company and befroogal got my details.
They are scumbags.
4 de noviembre de 2024
Opinión espontánea
Respuesta de Froogul
Good Morning
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission.
In order for us to have processed your membership, you would have agreed to the trial, and given us permission to charge your account at the end of a call that you made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as your permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on your payment descriptor to make it easier to contact us.
If you want us to investigate your complaint and provide you full details on how and when you signed up for the programme and agreed to the T&CS, please provide us with your full name and address so we can identify your record. You can do so by sending an email to support@froogul.co.uk
Alternatively, if you wish to speak with someone, please call our member services team on 0800 031 9882.
Kind regards
Froogul Member Services
Don't trust this site, keep credit/bank details
My father who is 93 years old and had money taken out of his bank account. He obviously bought something that uses this company and they kept his bank details and has been taken for the last 3 months £39.99 probably for a subscription that he didn't opt in for. He has spoken to his bank and they will be investigating. This is probably how they get people to join the subscription by keeping bank details.
Just read a review on here and the company came back saying they don't keep details, you do to get people back to your site
8 would advise anyone purchasing anything from this company once you paid for it with a credit or debit card delete your details or better still to be safe don't use this company.
21 de noviembre de 2024
Opinión espontánea
Respuesta de Froogul
Good Morning
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission.
In order for us to have processed the membership, you must agree to the trial, and given us permission to charge the account at the end of a call made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on your payment descriptor to make it easier to contact us.
If the member wants us to investigate your complaint and provide the full details on how and when they signed up for the programme and agreed to the T&CS, please advise them to contact us. You can do so by sending an email to support@froogul.co.uk
Alternatively, if you wish to speak with someone, please call our member services team on 0800 031 9882.
Kind regards
Froogul Member Services
Vile company engaged in mis-selling
Froogul and whatever nonsense, fake product they offer was mis-sold to my parents over the phone while ordering a item from THANE as advertised on a freeview TV channel.
The company has such low reputation it triggered a fraud protection with the bank. The froogal payment was stopped and card blocked. My parent was issued a new card.
Later Froogal attempted more payments which blocked the cards again. Froogal is getting no money from us but seems able to block my parents credit cards when it feels like.
Recently contacted Froogul and they have agreed to stop requesting payments and cancel. However considering the attitude of the person handling the call and the overall reports from this site. I feel this may continue.
We have experienced everything that is also being wrote on here by others. This is a vile, predatory company preying on older people. Trading standards need to shut this company down.
19 de noviembre de 2024
Opinión espontánea
Respuesta de Froogul
Good Morning
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission.
In order for us to have processed your membership, you would have agreed to the trial, and given us permission to charge your account at the end of a call that you made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as your permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on your payment descriptor to make it easier to contact us.
If you want us to investigate your complaint and provide you full details on how and when you signed up for the programme and agreed to the T&CS, please provide us with your full name and address so we can identify your record. You can do so by sending an email to support@froogul.co.uk
Alternatively, if you wish to speak with someone, please call our member services team on 0800 031 9882.
Kind regards
Froogul Member Services
Froogal is theft
Froogal is theft: you innocently buy something from Thane, get an incomprehensible phone call from Froogal who then use your Thane card authorisation to take money from your account, which you can’t get back.
12 de noviembre de 2024
Opinión espontánea
Respuesta de Froogul
Good Morning
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission.
In order for us to have processed your membership, you would have agreed to the trial, and given us permission to charge your account at the end of a call that you made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as your permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on your payment descriptor to make it easier to contact us.
If you want us to investigate your complaint and provide you full details on how and when you signed up for the programme and agreed to the T&CS, please provide us with your full name and address so we can identify your record. You can do so by sending an email to support@froogul.co.uk
Alternatively, if you wish to speak with someone, please call our member services team on 0800 031 9882.
Kind regards
Froogul Member Services
Misleading at best, probably fraud
Just here to say the same as all the other reviews - don’t buy from Thane and if you do, hang up if a friendly person calls you after placing the order to thank you for it as they’re actually signing you up to Froogal without that being at all clear
10 de noviembre de 2024
Opinión espontánea
Respuesta de Froogul
Good Morning
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission.
In order for us to have processed your membership, you would have agreed to the trial, and given us permission to charge your account at the end of a call that you made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as your permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on your payment descriptor to make it easier to contact us.
If you want us to investigate your complaint and provide you full details on how and when you signed up for the programme and agreed to the T&CS, please provide us with your full name and address so we can identify your record. You can do so by sending an email to support@froogul.co.uk
Alternatively, if you wish to speak with someone, please call our member services team on 0800 031 9882.
Kind regards
Froogul Member Services
AVOID THESE FRAUDSTERS/BIG CON MERCHANTS
They seem to be gaslighting me every time I call to get my Amazon voucher and saying it has gone to the wrong address, they will deliver it again. I have rang them 5 times already and they are the biggest load of con merchants going. Then they said it should be a voucher on my account which they couldn't seem to tell me where to find it and all of a sudden the line gets cut off. It makes me sick that they can do this. I will be reporting to trading standards and Watch TV should not be supporting this. If anyone knows how I could contact the TV who supports these fraudsters please let me know
1 de septiembre de 2024
Opinión espontánea
Respuesta de Froogul
Good Morning
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission.
I can see that the redemption certificate for the voucher has been sent out to you on a number of occassions now and we do apologise that this has not been received. We have sent this out again by recorded delivery so we can track the delivery to you. Please contact our member services team on 0800 031 9882 and they will provide you with the tracking details should you require them.
Kind regards
Froogul Member Services
A very underhand company. Put the phone down if they call
They must have got my details including credit card details from Thane after I bought an Orbitrek from them. The phone call began, Hello Bill, I would like to thank you for buying the Oritrek, we really appreciate our customers. I am sending you a gift card. At no time was I told that I was signing up to anything and I did not authorise any payment. I then got an email saying that I was signed up to Froogul. Reporting this to Which? fraud department, trading standards etc to warn as many people as possible. The Orbitrek is going back
24 de octubre de 2024
Opinión espontánea
Respuesta de Froogul
Good Morning
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission.
In order for us to have processed your membership, you would have agreed to the trial, and given us permission to charge your account at the end of a call that you made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as your permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on your payment descriptor to make it easier to contact us.
If you want us to investigate your complaint and provide you full details on how and when you signed up for the programme and agreed to the T&CS, please provide us with your full name and address so we can identify your record. You can do so by sending an email to support@froogul.co.uk
Alternatively, if you wish to speak with someone, please call our member services team on 0800 031 9882.
Kind regards
Froogul Member Services
This company uses misleading and…
This company uses misleading and underhand sales tactics. I will be reporting to the trading ombudsman also.
Agent informed me I'd received an Amazon voucher as thank you for purchasing a Thane product. He explained that it was through a service called froogul, which offered discounts. He explained that if I wanted to continue the service it was £99.99. I asked if I had to sign up to anything. He said "No" - this was an outright lie.
Later that day, I received an email informing me that I'd signed up to froogul, charged a £1.99 administration fee and liable to automatically pay the £99.99 if I didn't cancel my account.
My credit card was charged the £1.99, without my consent, by a company called Acai Marketing.
I called customer services, and they continued to gaslight me about me providing "verbal consent". This is categorically a lie. I see they have an standard reply to reviews like mine. Don't believe a word!
The "agreement password" that "must be given as your permission to proceed with the trial" was described to me on the call as a "memorable word" to "unlock the voucher".
This is undeniably a cold call scam operation.
23 de octubre de 2024
Opinión espontánea
Respuesta de Froogul
Good Morning
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission.
In order for us to have processed your membership, you would have agreed to the trial, and given us permission to charge your account at the end of a call that you made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as your permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This can also be described as a memorable word which is needed to claim the voucher and I would like to assure you that this is not a cold call spam operation. Our policy is to allow cancellations at any time, we even publish our contact number on your payment descriptor to make it easier to contact us.
If you want us to investigate your complaint and provide you full details on how and when you signed up for the programme and agreed to the T&CS, please provide us with your full name and address so we can identify your record. You can do so by sending an email to support@froogul.co.uk
Alternatively, if you wish to speak with someone, please call our member services team on 0800 031 9882.
Kind regards
Froogul Member Services
IF I COULD GIVE NEGATIVE STARS I WOULD!!
I am writing to express my deep dissatisfaction with the service my mother, a pensioner, has received. She was promised a £20 Amazon gift card as part of your promotion, which has yet to be delivered. Furthermore, when she attempted to cancel, there was no clear option to do so on your website. Your AI chatbot has proven to be unhelpful, adding to her frustration.
My mother reached out to customer service, but despite being told that the issue would be "investigated," no action has been taken. To make matters worse, during the conversation, the phone was abruptly disconnected when she raised a valid concern. This level of service is unacceptable, and we are now considering escalating the matter to Trading Standards and Action Fraud.
26 de septiembre de 2024
Opinión espontánea
Respuesta de Froogul
Good Morning
Many thanks for your review. We are sorry to hear that your mother had issues when attempting to cancel the trial and issues with the phone line. Unfortunately, as the membership is in your mother's name, I am unable to locate the membership to look into this further.
Could we please ask that your mother contact us again on 0800 031 9882 and our member services team will be more than happy to look into this and confirm that the membership has been cancelled.
Kind regards
Froogul Member Services
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.