Few issues I have is occasionally the card gets declined in Shell garages with the staff telling me they don't accept this card. It works after trying few times or in some instances, they switch to an... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Only fuel card we've ever had, no problems, just limited to supermarket fuel. Only thing that is slightly annoying is that since COVID they started taking weekly payments, which is fine, but it's ran... Ver más
Applied to this service so we have one point of call for business fuel use. Fuel genie have been excellent from the start. Even increasing our limit after initial enquiry as the cost of fuel has risen... Ver más
La empresa ha respondido
Managing our fuel costs has been so easy with Fuel Genie. The online portal is great for ordering new cards, downloading excel reports and the invoices are straightforward. Our account managers hav... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
fuelGenie is owned and operated by Worldline IT Services UK Limited, working with Tesco, Morrisons and Sainsbury's. Worldline IT Services Limited has been operating fuel card programmes for the UK’s leading supermarkets for 17 years.
Fill up and save with fuelGenie business fuel cards
Escrito por la empresa
- fuelGenie business fuel cards help UK sole traders, SMEs and growing fleets cut fuel costs and stay in control of driver spend – with no transaction fees on fuel. Fill up at great value pump prices across more than 1,350 Tesco, Morrisons and Sainsbury's forecourts. With fuelGenie+, that becomes 2,300+ locations, adding most Shell and Welcome Break stations. fuelGenie+ customers also get up to 45 days to pay,* and no surcharges – the price at the pump is the price you pay. One HMRC-approved VAT invoice help reduce the admin headache, and the free online account and app let you track usage, set limits and manage your cards 24/7. *Subject to status. Terms apply.
Información de contacto
PO Box 6139, WV1 9RQ, Wolverhampton, Reino Unido
- 0345 371 2490
- enquiries@fuelgenie.co.uk
- www.fuelgenie.co.uk
3,7
Medio
542 opiniones
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Good customer service and response time
30 de abril de 2026
Respuesta de fuelGenie
Hi,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Respuesta de fuelGenie
Hi Derrick Edgerton,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Prompt action taken on my request
9 de abril de 2026
Respuesta de fuelGenie
Hi Air Care Compressors Ltd,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Respuesta de fuelGenie
Hi Salokhiddin Abdushukurov,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Great business fuel card
Applied to this service so we have one point of call for business fuel use. Fuel genie have been excellent from the start. Even increasing our limit after initial enquiry as the cost of fuel has risen so much. Would not hesitate to recommend them.
2 de abril de 2026
Respuesta de fuelGenie
Hi Scone Scaffold Solutions,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Respuesta de fuelGenie
Hi Mr Brown,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
The speed which you actioned my request
23 de marzo de 2026
Respuesta de fuelGenie
Hi,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Respuesta de fuelGenie
Hi there,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Respuesta de fuelGenie
Hi Anthony Batey,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Very good fuel cards but need more…
Very good fuel cards but need more places to use them
15 de enero de 2026
Respuesta de fuelGenie
Hi,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Respuesta de fuelGenie
Hi there,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Respuesta de fuelGenie
Hi Richard,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
Respuesta de fuelGenie
Hi,
Thank you for your feedback!
Kind regards,
The fuelGenie team.
Respuesta de fuelGenie
Hi Paul Richardson,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Shocking customer service
They ignore your emails, then have the audacity to say we didn’t receive them & charge you (multiple) £49 late fee’s.
Customer service exactly as it shouldn’t be done!
20 de noviembre de 2025
Opinión espontánea
Respuesta de fuelGenie
Hi, thank you for your comments.
I can see that you’ve already spoken with a member of our credit management team and that the two late payment fees have been waived as a gesture of goodwill.
We’re sorry to hear you felt your emails were ignored, if you could contact us on 0345 371 2490 with more information about when these emails were sent, we’d be happy to investigate this further.
Many thanks,
The fuelGenie Team
Respuesta de fuelGenie
Hi David Crawford,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Respuesta de fuelGenie
Hi Christopher Brownlie,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
Intuitive app and great service
Good service, accepted everywhere I need the card to be. Intuitive app and easy to manage a fleet of cards.
15 de septiembre de 2025
Respuesta de fuelGenie
Hi Daniel Gould,
Thank you for your feedback, we appreciate you taking the time to share your thoughts!
Kind regards,
The fuelGenie team.
My query was answered quickly and…
My query was answered quickly and efficiently.
8 de septiembre de 2025
Respuesta de fuelGenie
Hi Rowan Mill Ltd,
Thank you for taking the time to leave us this feedback!
Kind regards,
The fuelGenie team.
They attempted to charge £50 for a…
They attempted to charge £50 for a missed payment !
31 de marzo de 2025
Opinión espontánea
Respuesta de fuelGenie
Thank you for your feedback.
Unfortunately we can't locate your account from the information provided, so in order for our team to investigate your concerns further, please contact us at enquiries@fuelGenie.co.uk with your account number and associated reference numbers, along with a description of the issue.
Many thanks,
The fuelGenie Team
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