fuelGenie Opiniones 

542
•
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Few issues I have is occasionally the card gets declined in Shell garages with the staff telling me they don't accept this card. It works after trying few times or in some instances, they switch to an... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Only fuel card we've ever had, no problems, just limited to supermarket fuel. Only thing that is slightly annoying is that since COVID they started taking weekly payments, which is fine, but it's ran... Ver más

Valorada con 5 estrellas sobre 5

Applied to this service so we have one point of call for business fuel use. Fuel genie have been excellent from the start. Even increasing our limit after initial enquiry as the cost of fuel has risen... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Managing our fuel costs has been so easy with Fuel Genie. The online portal is great for ordering new cards, downloading excel reports and the invoices are straightforward. Our account managers hav... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de business-to-business

Escrito por la empresa

fuelGenie is owned and operated by Worldline IT Services UK Limited, working with Tesco, Morrisons and Sainsbury's. Worldline IT Services Limited has been operating fuel card programmes for the UK’s leading supermarkets for 17 years.

Fill up and save with fuelGenie business fuel cards

Escrito por la empresa

fuelGenie business fuel cards help UK sole traders, SMEs and growing fleets cut fuel costs and stay in control of driver spend – with no transaction fees on fuel. Fill up at great value pump prices across more than 1,350 Tesco, Morrisons and Sainsbury's forecourts. With fuelGenie+, that becomes 2,300+ locations, adding most Shell and Welcome Break stations. fuelGenie+ customers also get up to 45 days to pay,* and no surcharges – the price at the pump is the price you pay. One HMRC-approved VAT invoice help reduce the admin headache, and the free online account and app let you track usage, set limits and manage your cards 24/7. *Subject to status. Terms apply.

Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

542 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,7

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(542)

36 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Great service

Great service. Speedy replies to emails.

8 de julio de 2024
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Respuesta de fuelGenie

Hi Jay,

Thank you for your feedback!

Kind regards,
The fuelGenie team.

Valorada con 5 estrellas sobre 5

Quick Service

A very quick response via my initial phone call and then another very quick response to my emailed query.

7 de junio de 2024
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Respuesta de fuelGenie

Hi,

Thank you for your feedback, we appreciate you taking the time to share your thoughts!

Kind regards,
The fuelGenie team.

Valorada con 5 estrellas sobre 5

fulr genie

we have used Fuel genie for sometime now as part of an NHS service and they are always helpful polite and value for money

4 de junio de 2024
Opinión espontánea
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Respuesta de fuelGenie

Hi Alan,

Thank you for your feedback, we appreciate you taking the time to share your thoughts!

Kind regards,
The fuelGenie team.

Valorada con 1 estrellas sobre 5

Proper Jokers

I wouldn't bother wasting your time, we applied beginning of month for an account, everything passed via credit check and I'd was accepted, received cards yesterday with £500 credit limit and went to activate account and was told account was suspended due to no bank details, so sent bank details as requested, this morning got email stating there 3rd party credit agency had given them advice to revoke credit limit and a deposit of £500 would be required, what a complete joke of a company, we applied key fuels and got £1000 of credit immediately. I wouldn't mind but have a £25000 credit limit with selco, my advice stay clear of fuel genie better companies out there whom offer better prices for diesel. Fuel Genie are a bunch of Muppets.

24 de mayo de 2024
Opinión espontánea
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Respuesta de fuelGenie

Hello, thank you for taking time to leave us feedback.
We understand your frustration, but unfortunately, we are unable to share our processes with you. What we can advise is that each company uses different credit criteria and different credit agencies. Should you wish to discuss this, please contact us on 0345 371 2490 where we would be happy to discuss your account with you
Many thanks,
The fuelGenie Team.

Valorada con 5 estrellas sobre 5

Fuelgenie *****

We've been relying on Fuelgenie for over a decade now for our fuel card needs, and it's been nothing short of outstanding. Their commitment to service excellence, coupled with an incredibly user-friendly online portal, has made managing our fuel expenses a breeze.

One of the standout features of Fuelgenie is their customer service. Elaine, in particular, has consistently gone above and beyond to ensure our needs are met promptly and efficiently. Her professionalism and dedication are truly commendable, making every interaction a pleasure.

Moreover, their online portal sets the standard for simplicity and ease of use. Ordering new cards or managing existing ones has never been easier. The intuitive interface streamlines the process, saving us valuable time and ensuring a hassle-free experience every time we log in.

In over a decade of partnership, we've never encountered any significant issues. Fuelgenie has proven to be reliable, trustworthy, and always responsive to our needs. For anyone in need of fuel card services, we wholeheartedly recommend Fuelgenie. They're not just a vendor; they're a partner you can count on.

6 de mayo de 2024
Opinión espontánea
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Respuesta de fuelGenie

Hi Paul,

Thank you for your feedback, we appreciate you taking the time to share your thoughts!

Kind regards,
The fuelGenie team.

Valorada con 5 estrellas sobre 5

Great Service

We have been using FuelGenie for many years, the website is pretty simple to use and easy to navigate. We recently requested a credit limit increase, this was requested via email. Our request was dealt efficiently and this was approved and the change had been added to our account by COB. Would definitely recommend. I liaised with Elaine Marshall who was very helpful too :)

8 de mayo de 2024
Opinión espontánea
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Respuesta de fuelGenie

Hi Kashish,

Thank you for taking the time to leave us this feedback!

Kind regards,
The fuelGenie team.

Valorada con 5 estrellas sobre 5

I have been using fuelGenie for some…

I have been using fuelGenie for some years for a company fleet, never had a problem with them and I have always found customer services to be extremely helpful.

7 de mayo de 2024
Opinión espontánea
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Respuesta de fuelGenie

Hi Rebecca,

Thank you for taking the time to leave us this feedback!

Kind regards,
The fuelGenie team.

Valorada con 5 estrellas sobre 5

Experience positive and would recommend…

Experience positive and would recommend to all businesses looking for a practical solution.

23 de abril de 2024
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Respuesta de fuelGenie

Hi Phill,

Thank you for your feedback, we appreciate you taking the time to share your thoughts!

Kind regards,
The fuelGenie team.

Valorada con 5 estrellas sobre 5

Really clear info on website

Really clear info on website. Emailed with a request which was answered the next day. Thank you. Great service!

19 de abril de 2024
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Respuesta de fuelGenie

Hi Sue,

Thank you for your feedback, we appreciate you taking the time to share your thoughts!

Kind regards,
The fuelGenie team.

Valorada con 5 estrellas sobre 5

great customer service

Couldn’t access account and they answered the phone within a couple of
minutes, i’ve they had received my email everything was sorted within a couple of hours.

3 de abril de 2024
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Respuesta de fuelGenie

Hi Cheryl ,

Thank you for taking the time to leave us this feedback!

Kind regards,
The fuelGenie team.

Valorada con 1 estrellas sobre 5

Jokers!

As a MD i decided to arrange for a new fuel card to give the staff on the road more freedom and choice whilst saving a few extra pence.... so i ordered a full batch of FuelGenie+ cards so it also gave the advantage of shell fuel stations,

so far.... EVERY CARD ISSUED has been declined at multiple filling stations listed on the FuelGenie+ app. When we spoke to fuel genie it was apparently a terminal error... Funny that. As the same terminal accepted the fuel card from Fuelogic straight away with no issue. Ive also now had the hassle of settling employee expenses as they no longer wish the embarrassment of the cards been declined, Ive even had to ring up one station and pay over the phone as the engineer did not have the full amount of cash.

Jokers

Stephen Blakey
Durham Electrics & Fire Ltd

14 de marzo de 2024
Opinión espontánea
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Respuesta de fuelGenie

Hi Mr Blakey,
Thank you for your feedback.
We have contacted you directly by email this morning with some further information about this incident.
Many thanks,
The fuelGenie Team.

Valorada con 5 estrellas sobre 5

They responded very quickly to our…

They responded very quickly to our request and the result was exactly what we asked for

12 de marzo de 2024
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Respuesta de fuelGenie

Hi Jane,

Thank you for taking the time to leave us this feedback!

Kind regards,
The fuelGenie team.

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