Furniture Village - Ipswich Opiniones 

When we bought our sofa. The sales staff said that they would send us a colour sample. This didn’t arrive. As our sofa was modular we were surprised when the corner module didn’t fit through our lounge doorway. Our lounge door is a standard width as detailed in the building regulations. Why would a company design and sell a sofa that doesn’t fit through a standard door opening? When the delivery men discovered that the module didn’t fit they were very keen to put it back in the van and leave. When I asked them unload the remaining modules I was told that the delivery had been cancelled and a fresh delivery would have to be arranged for another day. I had to call Furniture Village and pass the phone to the delivery man to persuade him to unload our sofa. I phoned the store manager who arranged for an upholsterer to come the next day to adapt the corner module and get it into the lounge. I’m not sure why I had to pay an extra £180 for this. The top section of the back rest was connected with two threaded bars. Surely this could have been made accessible via a zip on the rear of the sofa. This would have saved a lot of hassle and expense. I’m certain that I won’t be the only person that this has happened to. Come on Furniture Village sort out your designs to avoid these issues.

Very pleased when placing the order from the manager of the Ipswich branch, phone call from Craig saying when it would be delivered. Delivery men Stuart and Ryan came, took off shoes before entering premises, very polite, explained everything and left, no mess to clear up. Thank you

Furnitur Village has a poor delivery system. I was initially informed that my delivery would arrive on Saturday. However, on Saturday morning, I received a call saying they couldn’t deliver that day and rescheduled it to Sunday.

On Sunday, I was contacted again and told that delivery was not possible due to vehicle issues, and it was moved to Tuesday. When Tuesday came, the delivery truck arrived but then left, stating they were unable to park near my house.

This constant rescheduling is very frustrating. It is also annoying to keep arranging delivery only to have it cancelled repeatedly, especially over the weekend, as we had to cancel our plans to accommodate it.

At this point, I am unsure whether I will actually receive the order I placed.

Kieth was absolutely amazing! Would recommend to anyone! Thank you so much

What lovely staff- Chris in the Ipswich branch went above and beyond to help- offered us drinks & cookies and explained the process of the finance super easily as we were unsure but made sure we were comfortable going through with it. Super lovely man and very helpful !

Excellent service, very knowledgeable salesman

Sheikh welcomed us as soon as we arrived in store, provided advice and guidance on the bedroom furniture we intended to purchase. We did not feel at all pressured into purchasing the furniture. He provided excellent customer service and knowledge of the products he was selling. It was a very stress free process from start to finish and I would definitely recommend Sheikh to other potential customers.

Well handled but slow initial answer to the call. Very pleasant well mannered lady who I spoke to. Let's hope the outcome to my problem is as good and that the specialist responds and deals as efficiently.

The empathy and patience that Craig
had with my wife and I was great. Also the non pushy approach was appreciated.

Racheal Burrows was very helpful, friendly. She could answer all questions I had, that led to me pruchasing my sofa on my first trip to furniture village.

I made a purchase on the second visit to the store. I was impressed that we were greeted then referred to the person we saw on the first visit.
Keith Shepherd is a genuinely professional, intelligent, knowledgeable and thoughtful salesman who communicates well without the ‘hard sell’ attitude that we experienced in some other stores.
I will certainly return when in the area if I have a need for other pieces of furniture.

Very good , Mo and Keith very friendly and helpful

Excellent friendly and knowledgeable staff always a pleasure to shop in store with Mo and his team. Sheik was a fantastic help so accommodating and Mo spent a long time making sure we considered all the important aspects we needed to get the perfect sofa. A company that really values Customer loyalty and goes the extra mile to make you a happy Customer.

Excellent customer service by Rachael B at the Ipswich branch when purchasing a new sofa. Helped us throughout the process and explained where the costs could be saved between electric recliners and fabric types. Really helpful when negotiating the finance length.

I brought the Elegante marble dining table and 6 chairs,
We are very happy with our purchase. Salesman was very nice and helpful, he gave me free delivery and a discount on the after care kit. F/V have a policy that if the price goes down before you take delivery then you can have it at the lower price. Well that happened to me,so I went to the store only to be told by the manager, you had free delivery and a discount on the care kit.. Does F/V think that is right. The price drop was £96

staff are so friendly and helpful

I went to Furniture Village with my daughter to look for a sofa. Because we have limited space, it was not easy to choose one. The staff were very patient and helpful. Mo explained everything clearly and gave us good advice.
They even offered us coffee and cookies, which was nice.
Overall, a good experience. Thank you to the team!

We really appreciated the help and support of Rachel. Not at all pushy which made the experience great. And answered all our questions

Amazing service from the store chris was amazing. Delivery was on time a driver was brilliant

Our new dining table was delivered but the delivery men could not fix the legs so we were left with no usable table, Although the delivery men reported the fault to the depot nobody contacted me and I was not able to make contact with the suppliers through the automated telephone system. I then contacted the shop direct and a very helpful lady at the shop said she would get it sorted and ring me back. This she did within 30 mins. and confirmed to me that the shop fitter would come that evening. He did so out of hours. He diagnosed the problem and fixed it in no time. Had the shop staff not intervened I suspect I would have been without a table for some time. Snags happen in the best organizations but the best ones fix them without delay. In this case full credit must go to the shop lady and the fitter for their prompt actions.