I ordered an item with home delivery, they stated that it's not available for home delivery, despite there was no other option on their website. No response to my follow up emails.
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Consulta las opiniones de los clientes
Needed another shed and found this site offered a great selection at good prices. I thought about a metal one but finally settled on a traditonal wooden design after being advised by Gaby (I think tha... Ver más
After storm Isha broke my greenhouse glass, I ordered 2 toughened glass panes from GardenSite. Great value, beating numerous other sites, and even better speedy delivery. Superb packing, expertly don... Ver más
La empresa ha respondido
Ordered over the phone as had a query to sort out. Excellent helpful response, easy ordering and greenhouse arrived very promptly within a week. One piece to repair - immediate correspondance followin... Ver más
La empresa ha respondido
Información sobre la empresa
- Vivero
- también en la categoría
- Proveedor de cabañas y edificaciones de jardín
- Tienda de artículos para estanques
- Tienda de mobiliario para jardín
- Tienda de parrillas
- Tienda de suministros para vallas
Escrito por la empresa
GardenSite have over 12,000 home and garden products available to buy online with direct home delivery right to your door. Our family business has been trading online since 1999 and over this time we have built up thousands of genuine trusted 5-star reviews from satisfied customers, this means when shopping with us you will have the confidence in knowing you'll receive the high level of service that's deserved when shopping online. Low prices, price match promise, massive savings on top brands and special discounts are just a few of the advantages of shopping with us.
Información de contacto
211 - 213 Chester Road, West Midlands, B73 5BD, Birmingham, Reino Unido
- 0121 355 7701
- customercare@gardensite.co.uk
- www.gardensite.co.uk
4,0
Muy bueno
4 mil opiniones
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No ha contestado las opiniones negativas
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Forest Greenhouse - great!
Ordered over the phone as had a query to sort out. Excellent helpful response, easy ordering and greenhouse arrived very promptly within a week. One piece to repair - immediate correspondance following photos taken by delivery driver, Andy Lewis, who was simply excellent. A smily happy face to the company! Haven't constructed yet, but the service has been excellent thus far. Thank you.
17 de febrero de 2023
Opinión espontánea
Respuesta de GardenSite
Dear Katie Smith,
Thank you for your great review.
We are pleased to hear that your overall experience with us was positive. We will pass your feedback ref. the driver back to the relevant team too.
Thanks and kind regards,
Customer Care Team, GardenSite.co.uk
Excellent service
Great company, ordered a statue that arrived damaged, contacted Garden site who are arranged a replacement without any problems, excellent service
9 de febrero de 2023
Opinión espontánea
Respuesta de GardenSite
Dear Anne,
Thank you for your 5 star review.
Firstly, may we sincerely apologise again for the original statue that arrived damaged. We are pleased to hear that the replacement was delivered in tact and to your satisfaction. Should you need any further assistance, please do not hesitate to contact us.
Kind regards,
Customer Care Team, GardenSite.co.uk
Happy US customer
I was able to order parts for my koi pond uv pond clarifier light through GardenSite which are currently not available in the US. They shipped quickly. Thanks so much
2 de enero de 2023
Opinión espontánea
Respuesta de GardenSite
Dear Robert,
Thanks for taking the time to leave us a great review.
We take pride in being able to ship worldwide and are so happy to hear that your product was received safely and efficiently.
Please do not hesitate to email us should you require any further goods.
Kind regards,
Customer Care Team, GardenSite.co.uk
Lion head water fountain feature…
We bought a lion head water fountain feature. Delighted with quality and the service was excellent.
14 de octubre de 2022
Opinión espontánea
Respuesta de GardenSite
Dear Steve Pike,
Thanks for your excellent review.
Our Henri Studio Lion is a popular wall plaque that we take pride in selling due to its unparalleled quality and detailed finish. We hope you enjoy using it as the warmer weather starts to kick in.
Kind regards,
Customer Care Team, GardenSite.co.uk
Effective Ordering & Delivery - Not So Sure of the Product
We ordered an Alex Rose garden furniture cover for a round table and chair set. The order process and delivery were fine and we received the product very quickly - around 2 days.
The cover fit the table set well and we created something to tent the top of the cover to allow rain to run off.
The fixing for the cover is a cord and grip that runs around the base of the cover. When pulled tight it all seemed OK - until the wind blew a bit.
The light winds easily got under the cover and picked the whole set up, blew 2 chairs over and moved the table across the patio. (This is a cast aluminium table - 1.2m dia - and chairs - quite heavy).
We have stored the table and chairs in an outhouse for this year and will look again next year to see if we can get the cover to work better.
20 de noviembre de 2022
Opinión espontánea
Respuesta de GardenSite
Dear tonyg,
Thank you for your review.
We are sorry to hear of the issues you have experienced with your cover. This does not sound like a fault with the cover itself - it can happen to any set of furniture in windy conditions if the table or chairs are not weighed down so we would recommend doing this in such conditions.
Please let us know if you would like any further assistance.
Kind regards,
Customer Care Team, GardenSite.co.uk
Fountain
I bought a little fountain and it arrived safely, was easy to put together (even for someone like me!) and works very nicely. By the way, for anybody choosing one, it is worth getting one with options of heads: I thought I only wanted a "cone" effect but actually a traditional "spray fountain" looks much nicer now I see it installed and working.
16 de agosto de 2022
Opinión espontánea
Respuesta de GardenSite
Dear Lionel,
Thanks for your 5 star review.
We appreciate you taking the time to leave feedback on your experience with GardenSite and we hope you enjoy using your fountain.
Kind regards,
Customer Care Team, GardenSite.co.uk
A very acceptable alternative to a decrepit wooden arch
Prior to purchase I was concerned about the quality and durability of the product. I needn't have worried>
The arch is robust, easy to construct (although in mine there were a couple of bolt holes missing that were not essential) and rust treated.
Within a day the garden birds had accepted it!
18 de agosto de 2022
Opinión espontánea
Respuesta de GardenSite
Dear John Hughes,
Thank you for your review.
We are happy to read your positive review and are pleased to hear you are satisfied with your overall purchase. We hope the garden birds continue to visit your arch!
Kind regards,
Customer Care Team, GardenSite.co.uk
LARGE GARDEN ORNAMENT
When I recently needed a replacement product, I received a no quibble exchange from Gardensite. This was organised by Gaby, who went out of her way to help solve the problem dealing with the manufacturer for us, and keeping us informed every step of the way. After our experience I would recommend and deal with this company again. Thanks to Debbie
Paul Lock
19 de octubre de 2022
Opinión espontánea
Respuesta de GardenSite
Dear Mr Lock,
Thank you for your 5-star review.
We are so pleased to hear that you are happy with the product and service received from our Customer Care team and we do hope that you will consider purchasing from us again in the near future.
Kind regards,
Customer Care Team, GardenSite.co.uk
Dishonest
cancelled a waterfall feature I paid for , yet they still shipped it after I cancelled , they want me to pay return cost and insurance ,and a £62 cancellation fee , I have not received the item yet , they would not cancel delivery ,costumer service a waste of time , A very underhanded and dishonest company , I would advise people to avoid at all costs
13 de septiembre de 2022
Opinión espontánea
Respuesta de GardenSite
Dear E Swinden,
Thank you for your review and I would like to take this opportunity to respond to your comments in an effort to clarify the situation.
Firstly, it is untrue that we shipped the product after you had requested to cancel the order. As you can see from the Parcelforce tracking that is readily available to you (and was re-forwarded to you in response to your cancellation request), the goods were shipped prior to you emailing us to cancel the order on Mon, 12 Sept at 16:10. This was communicated to you together with the information that the water feature was at your local hub and scheduled for delivery the following day (13 Sept). As such, I can see that the team advised that, should you still wish to cancel the order, you could send the item back to us in exchange for a refund. With regards to the insurance, as a courtesy, we always recommend taking out the correct level of insurance so that you are covered should any damage to the item occur in transit, as we are under no obligation to action a refund should the product arrive not fit for re-sale. This is standard procedure and more information on this can be found in Section 8 of our Terms and Conditions.
Given the above information, I cannot understand how you can quantify your statement that we are an 'underhanded and dishonest company'.
I can see that the item was successfully delivered to you on 13 Sept and I hope you are satisfied with your purchase. Should you wish to discuss this further, please contact the team via email on customercare@gardensite.co.uk.
Thanks and kind regards,
Gaby
Team Leader / Customer Care Team, GardenSite.co.uk
Excellent service for a new pond liner…
Excellent service for a new pond liner order number 391351. All fitted, thank you for the fast delivery as well 👏🏼👏🏼👏🏼👏🏼
31 de agosto de 2022
Opinión espontánea
Respuesta de GardenSite
Dear Paul Beasley,
Thank you for your 5-star review!
We are pleased to hear your positive feedback and appreciate you taking the time to leave a genuine review of your experience shopping with GardenSite.
Kind regards,
Customer Care Team, GardenSite.co.uk
A satisfying experience is rare these days
I ordered a Greenhouse back in March, arrived within the recommended time-frame. Unfortunately a small part was missing from the greenhouse, However once contacting Gardensite, they were extremely quick to react to my situation and had the problem resolved within 24 hours. These things happen, but the helpful, friendly staff on the phones are the exact reason I will be returning in the future with confidence.
The Greenhouse has been up and completed for several months now and I could not be happier with the product, and my after sales experience.
Thank you Gardensite.
15 de agosto de 2022
Opinión espontánea
Respuesta de GardenSite
Dear Bruce,
Thank you for your review and kind words!
We are pleased to hear that, despite your order being delivered with a part missing, our Customer Care team were able to resolve the matter quickly and efficiently.
As a small, family-run business, all feedback is appreciated, and it means we can make changes within our business to help service our future and existing customers better. As such, we are happy to hear that you will be returning to us in the future.
Our Customer Care team are on hand to assist with any inquiries should you have any future questions.
Kind regards,
Customer Care Team/GardenSite.co.uk
Don’t buy from this company as customer…
In reply from the company they didn’t state that to send someone to inspect the shed I would of had to pay, plus they stated in one reply that sheds are not waterproof so what is the point of a shed, also told me we should of used silicone but in the instructions it does not say anything about silicone, looking at a previous review that person had the same problem so there is a fault in these sheds, but they will not take the responsibility but will take your money.
8 de agosto de 2022
Opinión espontánea
Respuesta de GardenSite
Dear Tracey Hill,
Thank you for your review.
Although the Customer Care team has already discussed this matter with you extensively via several different channels of communication (email, letter and phone), I would like to take this opportunity to provide a public response in an effort to offer a more balanced overview of the situation.
In short, the crooks of the matter is that you were unable to provide sufficient evidence to support your statement that the shed is 'faulty'. It is industry standard to ask customers to provide images/videos of any perceived areas of concern that they may have with their product prior to online companies agreeing to provide replacement parts (if applicable). Having looked through our previous communications with you, I can see that the Customer Care team requested clearer images from you on several occasions which, unfortunately, did not materialise. The photo that you sent of the 'leak' was simply a copious amount of paper tissues stuffed into a roof panel, and another of a puddle of water on the floor. I'm sure you can appreciate that this cannot be taken as sufficient proof of any structural or manufacturing defect with the product, as you claim. More information about this can be found in Section 9 of our Terms and Conditions.
In the absence of adequate evidence and in an effort to further help the situation, we requested a Job Report from the third-party company you employed to erect the shed on your behalf. Any accredited installation company should provide these to their customers as standard not only to document their work but also to keep for their own records (should for any reason a customer make a complaint or question the workmanship at a later date). Again, you were unable to provide us with this.
In a final effort to further investigate your concerns, we offered to send an independent team to your property to inspect the shed and produce an official Job Report of the product and a separate report on the assembly, which you refused. This would have helped greatly in ascertaining whether the issue was with the manufacture of the shed, as you pertain, or whether the concerns raised were a result of the independent (and potentially incorrect) assembly. This service would have been provided at no extra cost to yourself should issues with the shed itself have been found (as opposed to issues arising due to the way in which the product was assembled).
Given the above, I feel our Customer Care team used their best endeavors to help in several different ways and I am not sure what else they could have done given the circumstances.
Lastly, to address your concerns about speaking with the manager, I'm sure you can appreciate that he is not always available to take customer calls, hence why we have a dedicated Customer Care team that are more than capable of resolving any customer concerns without the need for his involvement.
Thanks and kind regards,
Gaby
Team Leader / Customer Care Team, GardenSite.co.uk
Don’t purchase from this company
Purchased a garden statue from this company , states that this is made from marble resin composite. Had it just over a year when I noticed that paint had started to peal of this statue, this should have not happened. States in their site that this is suitable for garden and is if robust material . Have got in touch with this company (also trading as Hall’s Garden Supplies, Sutton Coldfield Birmingham), showing photos of the pealing on the statue, either asking for a replacement statue or full refund. The company has not offered either, except £120 refund , which is not suitable as the statue is now rendered useless . I open my garden for the National Garden Scheme , so this statue will be viewed by visitors. I have contacted Trading Standards , who says I am in my right to ask for a replacement or full refund as the product is substandard and not fit for purpose. The company has stated it is out of its warranty period , statues last more than a year. After numerous letters, I will now be taking this company to the small claims court . I absolutely advise any others who have purchased products which are not fit for purpose , you have your rights which last much longer than the year warranty . A very silly company that should have agreed with the customer and given a replacement or refund. Also due to the amount of visitors to my open garden, any one who asks about the statue, I will tell them never go and purchase from this company. I note that looking at other reviews, there have also been some very unhappy customers who have purchased garden products from their site. Please do look elsewhere where you will be treated with courtesy, a replacement or refund. I would actually give O stars ⭐️
5 de agosto de 2022
Opinión espontánea
Great company for Garden items
Recently purchase a new bulb for my Oase filter and arrived well packaged and delivered on the date advised.
I needed a new transformer for my pond lights and with no hesitation I searched on Gardensite and found them in stock. It was delivered earlier than advised and was well packaged.
I would certainly use this company again and have no hesitation in recommending them.
29 de julio de 2022
Opinión espontánea
Respuesta de GardenSite
Dear John,
Thank you for your excellent review.
We are so pleased to hear that you were satisfied with all aspects of your experience shopping with GardenSite, from navigating the website, to quick delivery and the manner in which the products arrived.
As a small, family-run business, all feedback is appreciated, and it means we can make changes within our business to help service our future and existing customers better. As such, we are happy to hear that you would recommend us to others.
Kind regards,
Customer Care Team/GardenSite.co.uk
Be Aware of unrealistic T&C's
We recently purchased a Chinese 3 tier pagoda from this company.
The pagoda was delivered on a pallet into our driveway.
The pallet was wrapped in tight heavy duty plastic wrapping and it took over 30 minutes to unwrap the package and take out the 3 individual pieces for placement which totalled 80 kg into our garden.
We immediately identified that the 2nd tier of the pagoda had identical damage on two of the corners and we contacted customer services whom requested photographic evidence which we sent on the same day of receipt.
We phoned customer services a week later as we hadn't heard anything and they advised that they were awaiting response from the suppliers.
We then received an email offering a paltry £20 as a goodwill gesture to close the case as they referred us back to their T&C's which states we have 10 minutes to unwrap and check delivery contents and report any damages to driver.
They then offered to replace the 2nd tier at a raw cost of £139.99.
We feel this is unjust as the total some of the pagoda with delivery is £294.99
As there was no evidence within the packaging to indicate the the item had been damaged during transit the only conclusion we can make is that this was a manufacturing error.
We are extremely disheartened that this company has basically fobbed us off with a defective garden ornament and used their unrealistic T&C's to just walk away. Basically once they have your money they hide behind their T&C's and are not interested in providing a customer service.
24 de julio de 2022
Opinión espontánea
Respuesta de GardenSite
Dear Claudio Lazzurri,
Thank you for your review. Whilst I do understand your frustrations, I would like to provide this response so that our customers can see a fair and balanced overview of your experience.
With regards to the manner in which the item was delivered, all of the relevant information (including the weight of 80kg) is provided on the product page for customers to consider prior to making a purchase. Furthermore, the unpacking terms are also clearly stated under the 'Unloading Of Your Delivery' header (also on the product page), where it advises the following: 'Once the delivery has been unloaded from off the driver's van, the customer has 10 minutes in order to unwrap and check the delivery contents for any damages before signing for and accepting a successful delivery. Any damages should be reported to the driver within this time frame, as once the driver has left, any claims for damages may not be successful.'
Having looked into your case, I can see that no reports were made to the driver prior to his departure and, therefore, we are unable to make a claim to the manufacturer on your behalf.
I am disappointed to read your negative comments towards our customer service. I can see that our Customer Care team offered 2 solutions in an effort to resolve the issue, including a goodwill gesture in the form of a partial refund, or, alternatively, to send out a replacement 2nd tier. However, I understand that you refused both of these offers. Please also note that the cost provided to you to send out a replacement 2nd tier was a raw cost passed to us directly from the manufacturer from which we do not profit. Given this, I have to dispute your comment that we are 'not interested in providing a customer service' and, adversely, feel that we have made all reasonable endeavours to be as accommodating as possible given the circumstances.
Lastly, may I clearly state that we do not 'hide' behind our Terms and Conditions - they are readily available and accessible on every page of our website and, by shopping with www.gardensite.co.uk, you agree to and accept these in their entirety.
I do apologise for any inconvenience and would like to take this opportunity to reiterate that the goodwill gesture or offer to send out a replacement 2nd tier is still available should you wish to proceed in either of these manners.
Kind regards,
Gaby
Team Leader / Customer Care Team, GardenSite.co.uk
Brilliant service...delivered to Scotland with no drama.
Brilliant service...delivered to Oban, Scotland in two days via Royal Mail (the only courier service that does what it says). So many English companies think you have to get a ferry to Scotland and don't realise you can actually drive here........ poor grasp of geography in most cases knowledge. None of this with GardensSite thank goodness....a company serious about staying in business and serving the whole of the UK.
Thank you!
22 de julio de 2022
Opinión espontánea
Respuesta de GardenSite
Good afternoon Chris,
Thank you for taking the time to leave an excellent review of your experience with GardenSite!
We take pride in the fact that we are one of a select group of companies in the UK that can deliver products all over the UK and even overseas. Since leaving the EU, we have made extensive efforts to ensure we can continue to offer this premium service and as such we thank you for taking the time to leave your positive comments on this.
We hope you enjoy using your Grange Freestanding Flower Circle for many years to come.
Kind regards,
Customer Care Team/GardenSite.co.uk
Garden bench
We ordered a garden bench, and cover from this company. The bench arrived less than a week later, and is excellent quality. The company have been very quick to respond to my queries, and extremely helpful and polite. I would have no hesitation in recommending them.
16 de julio de 2022
Opinión espontánea
Respuesta de GardenSite
Dear Michele,
Thank you for your 5-star review!
We are glad to hear that you are happy with both the quality of the product and the level of service received from our Customer Care team. As an small, independent and family-run business, we appreciate all feedback and thank you for leaving a fair and balanced overview of your experience dealing with GardenSite.
We hope you enjoy using your new Zest Emily 5ft Bench.
Kind regards,
Customer Care Team/GardenSite.co.uk
Avoid this company, they refuse refunds!
Avoid this company as they do not offer you refunds when they deliver faulty products.
I bought a metal shed from this company, it looked great on the pictures, description looked great - In reality, it was a cheap, flimsy, poorly manufactured product and worst of all - turned up damaged in regards to multiple parts of the shed.
1) The roof did not sit flush, letting rain in. Gardensite kept telling me I had built the foundations on an uneven surface - I hadn't. I built it on my perfectly flat decking. I even provided picture proof with a spirit level proving it was flat, they still refused a refund.
2) The doors do not sit flush, letting rain in. Gardensite said a gap in the door was normal - why would a shed that is vulnerable to the elements, have a 2cm gap in-between the doors, where's the logic in that?
3) The plastic air vents were bent, once again, letting rain in.
4) There are 3 screw holes on the front of the shed that are too large for the screws that it tells you to use. This means that they just fall out when you try to put them in.
Best of all, absolutely nowhere on the website advert for the Oxford Grey 7x4ft metal shed does it tell you as a customer that this shed is not waterproof. Now usually, things that are situated outside are typically waterproof. For example, when you buy a car, it doesn't specifically mention that it is waterproof, but of course, you just expect it to be... This was my logic with an OUTDOOR shed. Why would you want an outdoor shed that let's in rainwater. I purposely bought this shed to keep my lawnmower, strimmer and headge trimmer in, which obviously is impractical if it lets all of the rain water in.
So I go to gardensite to tell them about the multiple problems with my product, expecting them to either offer replacement parts of a full refund - Considering it's not just one fault, there's 4 different faults. But, no... No refund, and then they have the cheek to patronise me and ask me if I'm sure I've built it correctly.
This is the only product I've ever bought, in my whole life, that when it's faulty the company does not just automatically refund, especially with so much evidence!
You may be wondering what their suggested resolution was to "fix" my broken shed - They want me to "waterproof" my shed. They want me to spend even more money, time and effort to waterproof something that should already be waterproof. Ridiculous.
Do NOT use this company. Maybe if you receive a product with no faults, it would be okay... But I will never be using this company again. Ever.
15 de julio de 2022
Opinión espontánea
3.6 x 3.6 pergola
after a delay to the delivery, we received the pergola in good order and well packaged as a kit. Easy to assemble the structure but help is required on the final assembly. We are very pleased with the quality of the finished product.
19 de junio de 2022
Opinión espontánea
Respuesta de GardenSite
Dear Peter Williams,
Thank you for your great review.
May we firstly apologise for the slight delay in delivery and thank you for your patience with this.
We are glad to hear that you are satisfied with the quality of the product and we are sure that it looks fabulous situated in your outdoor space.
We hope to see you back on GardenSite.co.uk soon!
Kind regards,
Customer Care Team/GardenSite.co.uk
Ordered 6x4 shed on Friday and it was…
Ordered 6x4 shed on Friday and it was delivered the following Thursday can’t get any better than that, all that needs now is erecting it !!
Ian
Having erected the shed I was a bit diss appointed that the apex was NOT over the door as normal sheds are. Told the company about this but they never had the courtesy to reply. After spending close on £750 I would have thought that I would have at least received a reply from them. Very poor after sales service. They have had the money so could not care less with after sales. Won’t be using them in the future. !! Very disappointed.
17 de junio de 2022
Opinión espontánea
Respuesta de GardenSite
Dear Ian Palferman,
Thank you for your excellent review.
We are happy to hear that you were impressed with the delivery of your Power 6 x 4 ft Apex Shed and we appreciate you taking the time to leave a genuine review regarding this service.
We hope you can get your shed up soon and start putting it to good use in your garden!
Kind regards,
Customer Care Team/GardenSite.co.uk
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