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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

GB Foam have been an excellent company to deal with as we have been refurbishing our church building. They have provided helpful advice on foam, they have provided information on fire certificates for... Ver más

Valorada con 5 estrellas sobre 5

Excellent company supplying made to measure foam at great prices and very quick delivery. I recently ordered two replacement foam cushions for a settee that ife owned for over 10 years and the n... Ver más

Valorada con 5 estrellas sobre 5

Fantastic company,i made a mistake with my measurements and it was no problem at all to return and get it re-cut to size ,these guys were sooohelpfullfor us and now the foam is spot-on ,THANKYOU SO MU... Ver más

Valorada con 2 estrellas sobre 5

The luxury soft foam for seat backs is not luxurious, soft, or suitable for seat backs, despite what their website claims. There are no refunds, as every order is made to measure, which is fair e... Ver más

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  1. Construcción y materiales

Información proporcionada por diversas fuentes externas

Buy Foam cut to size & shape Fast with GB Foam Direct. Our step-by-step foam calculator will instantly help you with replacement sofa cushions, custom cut upholstery foam, caravan seats, boat cushions & more. With over 25 shapes and 12 quality grades o...


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4,5

Excelente

TrustScore: 4.5 sobre 5

297 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 66% de las opiniones negativas

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4,5

Todas las opiniones

(297)

47 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Amazing company

Amazing company, so helpful and knowledgeable. Delivery was super prompt and packaged well. Can’t recommend enough!

18 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thankyou so much for perfect foam…

Thankyou so much for perfect foam cushions. Even new as a new sofa the cushions weren’t as good quality as these are. Arrived as promised on time & there were easily fitted a little time after arrival . It’s a miracle I got the measurements right (well I didn’t initially!!) & both cushions look perfect. Thankyou. Also Thankyou so much for reacting to my email changing one of the dimensions. I’m absolutely thrilled with outcome.

22 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Superb team work

Initially, I found the foam selection and order process easy to understand and courier delivery fast. When I needed further help with a specific two-cushion inquiry GB Foam immediately stepped in to satisfy my requirements and was more than helpful and understanding in re-adjusting the comfort level of the cushions when I had to return them which took team effort to do so to ensure I would be happy with the result. I find they care about the customer. I would highly recommend from my experience.

6 de marzo de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Disappointed with service and customer service.

Have generally been satisfied with their service in the past but last couple of orders have been disappointing. The one before last arrived as expected but the box it was in was battered and torn. The last order they didn't send one of the things I did order, just a duplicate of the other one. Despite emailing them about this twice I have had no response whatsoever. And the box was completely ripped open this time.

7 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I couldn’t be more happy.

In a nutshell I couldn’t be more impressed and grateful for the help and advice GB Foam gave me.
I placed a fairly large order of different size foam and density to replace the salon seats in a sailing boat (10 pieces in total) which was handled by Sophia who invested the time to make sure I actually got what I needed and my measurements were correct.
The order was completed in two days and delivered promptly to my address.
I will have no hesitation in using GB Foam again in the future.

6 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Excellent, fast service. Good quality product. They understood exactly what I wanted and had the foam cut to size and ready to collect within 2 days. Thank you.

10 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Superb diamond-standard experience.

Superb diamond-standard experience from start to finish. Great all round communication and expert customer service from Sophia. From initial enquiry until goods arriving was only 5 days including the weekend. Can't recommend this company highly enough. This is the way all companies should operate.

5 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had 3 back cushion on my sofa that…

I had 3 back cushion on my sofa that needed firming up and I chose this company straight from a Google search and I am happy that I did, there instructions on what size shape and density are set clearly with easy to follow steps. I ordered them on the Wednesday and I received them on the Friday to me that was super quick.
So my experience gives them 5 stars Hope this helps you decide on whether or not to use them.

31 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely brilliant company to deal…

Absolutely brilliant company to deal with. I have ordered bespoke cushions for a suite as well as memory foam topper cushions. Each time this company has exceeded my expectations. I can't recommend them enough.

10 de enero de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great Comfort fix for aging Ikea sofa. Smells bad in early weeks.

Our cheap Ikea Parup 3-seater had worn out after a couple of years but we didn't want to completely replace it. Cut-to-size foam was a great solution!

We went for the High Density Luxury Firm sofa foam (as this was recommended for the shallow 4-inch height of our base cushions) and with the recommended extras, it was under £115 to replace the two seat cushions, delivered to the door on our nominated day. They arrived during the time slot the courier gave us and there was an option to reschedule if we weren't in.

Packaging was solid, product arrived in perfect condition. The box was comically large for the product but suspect that's because boxes that could accommodate the length of our cushions are bigger in all directions, so that issue probably can't be helped.

Crucially... The shape and fit were spot on!!! Covers are perfectly filled and plump. The comfort is extremely solid and firm, even for someone who is very used to and prefers firm support. I think if you are on that 4inch seat-cushion-height cut off, you'd probably be fine with the medium-firm as the firm is VERY firm, bordering on "hard" (although not uncomfortable). I guess we will see how it feels if it softens over time as described online.

So if it's all been great, why only 4 stars? Perhaps not fair I'll admit.... further research on the website since the cushions' arrival shows me the following info was around all along and I just never saw or read it... But the newly cut foam that's been sized to spec has a really strong petro-chemical smell that my brain seems to process as "mould" smell. My other half can only just smell it, says it smells mildly chemically but doesn't bother him. I'm more sensitive and can smell it the second I step in the house, then strongly on us and our clothes as soon as we've sat on the sofa.

This is completely normal for new foam (look up "off-gasing") and we expect it to pass in a few weeks - I've been airing it by the wide open windows to help. However if I'd known about it in advance, I would have got my skates on and ordered a month or 2 before christmas, rather than 2 weeks before, and risk any other sensitive noses like mine noticing it over the food smells on the big day!

Overall, happy with the product, has been exactly as described and delivered at specified time without any fuss. Our sofa hasn't looked this good since it was freshly built out the flat pack! Would defo use GB foam again for similar projects.

23 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good company let down by courier

EDIT: Company reached out and refunded the delivery charge despite DPD being at fault. I have, therefore, changed my rating to reflect this, as I appreciate the genuine attempt to resolve the issue.

Positives first. The ordering process was pretty straightforward and despatch was quick. Foam is good quality - there is a very strong chemical smell but I’m pretty sure that will fade with time.

The reason I have only given 3 stars is because of the delivery process. I paid £10 for delivery - which seems a heck of a lot for 2 pieces of foam. However, I was willing to overlook this, only for the courier (DPD) to ring my doorbell, then leave the box on my doorstep in torrential rain without checking whether anyone was in the house. If this had been delivered 10 minutes later, there would have been no-one in and it would have sat on the doorstep for hours getting soaked through. To charge £10 and then use a courier that frankly doesn’t give a flying fig is a bit cheeky. For that reason, I am afraid I would think twice about using GB Foam again.

4 de diciembre de 2024
Opinión espontánea
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Respuesta de GB Foam

Hi Cece,

Thank you for your feedback. We’re glad to hear that you found our ordering process straightforward and appreciated the quick dispatch and good quality of our foam. We always strive to ensure our customers receive a seamless shopping experience, so it's great to know that these aspects met your expectations.

We’re sorry to hear about the delivery experience you had. We understand how frustrating it must have been to find your parcel left outside in such poor weather conditions. This certainly isn’t the level of service we aim for. We take concerns like this seriously and will raise this issue with our courier partner, DPD to help ensure better handling in the future. I've sent you a request for information via Trustpilot to help us identify your order. If you're able to respond to this, it will help us a lot when discussing the situation with DPD.

Thank you again for sharing your thoughts, your feedback helps us improve. We hope you’ll consider giving us another chance in the future.

Edit: Thank you for providing the information. I have passed this to our internal account manager so they can feedback to DPD regarding your experience. Again, our apologies for any inconvenience this may have caused you.

Valorada con 5 estrellas sobre 5

Ordered my foam cut to size and shape…

Ordered my foam cut to size and shape it is an exact fit for my settee very pleased with my rejuvenated cushions. Well priced and top quality and fast delivery.
Highly recommended

25 de noviembre de 2024
Opinión espontánea
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Respuesta de GB Foam

Hi Pajero,

Thank you for your positive review, we're glad that you're pleased with your new settee cushions.

Have a great day.

Valorada con 5 estrellas sobre 5

The service is the best I have seen

The service is the best I have seen. Great customer service and called at 11am for delivery and 4 hours later. What an amazing experience service and product. I highly recommend 6 stars!!!

21 de noviembre de 2024
Opinión espontánea
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Respuesta de GB Foam

Hi Mr Singh,

Thank you for taking the time to leave us a positive review. We're so pleased that the team could assist you with your order and that you were satisfied with your experience with GB Foam.

Have a lovely day.

Valorada con 1 estrellas sobre 5

Really awful if you have a problem with…

Really awful if you have a problem with your order. Obnoxious staff who don't listen and full of themselves.I would avoid this company altogether. Might be one member of staff seeing there are more one star reviews. Solved it myself and blunted three kitchen knives in the process!!Hah

29 de noviembre de 2024
Opinión espontánea
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Respuesta de GB Foam

Hi DAM,

Sorry to read about your experience. We certainly don't wish to come across the way you mentioned. We've sent you an information request via Trustpilot to help identify your order. If you don't want to respond to this but would still like to discuss your order further, please feel free to send us an email with your order number (sales@gbfoam.com) and we can look into this for you.

Wishing you a pleasant weekend.

Valorada con 5 estrellas sobre 5

Our sofa was too good to bin

Our sofa was too good to bin, but the base cushions were lifeless. I measured the cushion covers. When I ordered the foam, I ordered the extras that GB Foam recommended too. They have a wadding, plus wrapped in a mesh too, for ease of inserting them in the cover.
Brilliant, really pleased. This will give our sofa a new lease of life!

18 de noviembre de 2024
Opinión espontánea
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Respuesta de GB Foam

Thanks for your lovely review Clare. Glad we could help to restore your sofa.

Have a great weekend.

Valorada con 5 estrellas sobre 5

Excellent all round

Ease of ordering and clear communication through the webchat for what I needed. Foam is exactly what was required for the booth seat being made. Won't hesitate to use again and recommend to family and friends.

15 de noviembre de 2024
Opinión espontánea
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Respuesta de GB Foam

Hi Sean,

Thanks for your review. Glad the team could help you find what you need for your booth seat.

We hope to see you again in the future.

Kind regards.

Valorada con 5 estrellas sobre 5

Good service

A phone call to ask about what sort of foam I would need to sizes they were very helpful,delivery was great as well, I would definitely use this company again.

19 de noviembre de 2024
Opinión espontánea
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Respuesta de GB Foam

Thank you for your review, Denise.

Very pleased that you found the advice from our team helpful.

We hope to see you again.

All the best.

Valorada con 5 estrellas sobre 5

Filling in the gaps…

We bought pre loved hand made wooden beds. Unfortunately conventional mattresses were too short and custom made ones too expensive. We ordered foam fill ins which arrived very quickly, were exactly the right size and firm enough to support the gap. They solved our fitting problem at a fraction of the price. Great job.

19 de noviembre de 2024
Opinión espontánea
Logotipo de GB Foam

Respuesta de GB Foam

Hi Julie,

Thank you for your kind review. We're pleased that we were able to help solve your mattress fitting problem.

Have a great day.

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