My onboarding with Giant was smooth from start to finish. The process was clear and straightforward, and I always knew what the next step was. Nazmul was particularly helpful throughout. He was respon... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
All staff have been amazing throughout the onboarding process Lee and nazmul made it so straight forward and totally hassle free Thankyou so much to everyone!
I left Giant some time ago and needed documents for tax. Hayley Paulyn was really helpful and extremely patient with me initially giving her the wrong email address! Documents received promptly.
La empresa ha respondido
A huge thank you to Hayley Paulyn from Giant Group. She was extremely efficient, professional, and quick to respond to everything I needed. What stood out the most was how well she listened and took t... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Since 1992 giant have provided specialist, end to end workforce management software & support services to large and small recruitment agencies, internationally.
Información de contacto
Fourth Floor 90 High Holborn, WC1V 6LJ, London, Reino Unido
- 0330 024 0946
- hello@giantgroup.com
- www.giantpay.co.uk
4,8
Excelente
4 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 96% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Fantastic customer service
Andrei resolved my query within five minutes (something which had taken my previous company over a month). Thank you so much, Andrei!
15 de septiembre de 2026
Opinión espontánea
Respuesta de Giant Group
Thanks Joey for yoru feedback! glad Andrei was swift at resolving your query
Good service
Good service, Hayley Paulyn was great and really helpful
14 de septiembre de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your kind feedback! We’re delighted to hear that Hayley was so helpful and provided great service. We’ll be sure to pass on your lovely comments to her!
Excellent Customer Service and Outstanding Support from Hayley
I have had an excellent experience with Giant Umbrella Company, both in the past and whenever I have needed support since then.
I was previously connected with Giant Umbrella Company, and Hayley was incredibly helpful and supportive during that time. Even after my previous engagement, whenever I have needed a reference or any assistance, I have been able to contact Hayley, and she has always been more than happy to help.
Hayley provides an exceptional level of customer service. She is always professional, friendly, respectful and approachable, and genuinely takes the time to understand what I need and make sure everything is dealt with properly. Her continued support has made a real difference, and it is rare to come across someone who consistently provides this level of customer care.
Based on my experience, I would have no hesitation whatsoever in recommending Giant Umbrella Company to anyone looking for a reliable and professional umbrella company. I would especially recommend Hayley because of her outstanding customer service, professionalism and willingness to go the extra mile to support customers.
A truly excellent service and a well-deserved 5-star rating. Thank you, Hayley, for your continued support!
14 de septiembre de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you so much for your wonderful and detailed feedback! We’re delighted to hear about your consistently positive experience with Giant Umbrella Company and, in particular, the support you’ve received from Hayley.
It’s fantastic to know that Hayley has continued to provide professional, friendly, and reliable support whenever you’ve needed assistance. We’ll be sure to share your kind words with her and the wider team. Your recommendation means a great deal to us!
Onboarding Experience
The company's onboarding process is excellent, I was supported promptly all the way with technology and personnel, at no point in the process was I alone.
Sabahat was very helpful.
14 de septiembre de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your wonderful feedback! We’re delighted to hear that you found the onboarding process smooth and well supported throughout. It’s great to know that Sabahat was able to provide helpful and prompt assistance. We truly appreciate your kind words!
Holiday pay
The members of staff I spoke to (Kayleigh & Courtney) with regards to this issue were very helpful and professional throughout.
The issue with my holiday pay was resolved after a couple of weeks fortunately.
14 de septiembre de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your feedback! We’re pleased to hear that Kayleigh and Courtney were helpful and professional throughout, and that your holiday pay issue was successfully resolved. We truly appreciate your patience and kind words.
Respuesta de Giant Group
Thank you for your feedback! We’re pleased to hear you found the service smooth and efficient. We truly appreciate your support!
Really helpful email from Hayley Paulyn…
Really helpful email from Hayley Paulyn about the close down of my assignment. Great to have a simple clear email from a real person!
12 de septiembre de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your kind feedback! We’re delighted to hear that Hayley provided clear, helpful communication and made the process straightforward for you. We’ll be sure to pass your lovely comments on to her!
Quick smooth process
Quick smooth process. Nazmul was very kind and helpful.
9 de septiembre de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your kind review. We’re pleased to hear you had a smooth experience, and we’ll be sure to share your feedback with Nazmul.
Respuesta de Giant Group
Thank you for your review! We’re pleased to hear you found the process quick and easy.
Easy VoIP Move - Great Support
Been with Giant for our internet for a while and the service has always been excellent, so when the business grew and I needed a better VoIP setup they were the obvious choice. They ported our existing number over, and I can add more myself whenever we take someone new on. Bought an office handset, got the app on my mobile, and had support all the way through the set up. Both work brilliantly. What's surprised me most is how many extras come with it compared to our old provider, and for the same money. Setting up a "press 1 for sales" menu took minutes, calls ring on several phones at once so nothing gets missed, and anything out of hours drops into voicemail automatically. Well worth a look.
9 de septiembre de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your detailed review. We’re delighted to hear you’re enjoying the VoIP service and found the setup and support straightforward. It’s great to know the additional features are making a real difference to your business.
Eleanor Downey provided great service…
Eleanor Downey provided great service and helped me out with all my queries.
9 de septiembre de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your kind review! We’re delighted to hear that Eleanor provided great service and was able to assist with all your queries. We’ll be sure to pass on your lovely feedback to her.
Giant Group assessment
Giant Group assessment
Using Giant Group as my umbrella company was an excellent decision. The day-to-day engagement is quite simple especially after on-boarding. My portal is very user-friendly and payroll is timely with no issues.
8 de septiembre de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your review! We’re delighted to hear that you’ve had a smooth experience with Giant Group, from onboarding through to using our portal and receiving timely payroll. We truly appreciate your feedback and are pleased to have you with us.
Quick and Professional support and service.
Very professional and helpful throughout the onboarding process very quick to respond if any information issues arise .Great communication and updates to keep you in the loop.
8 de septiembre de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your kind feedback! We’re delighted to hear that you found our onboarding process professional and our team responsive and communicative. We’re always here to provide clear support and keep you informed every step of the way.
Hayley was incredibly helpful.
7 de septiembre de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your kind feedback! We’re delighted to hear that Hayley was so helpful. We’ll be sure to share your lovely comments with her.
Respuesta de Giant Group
Thank you for your feedback! We’re pleased to hear the transition was quick and seamless. We really appreciate you taking the time to share your experience.
Great communication all the way through…
Great communication all the way through the process. Staff were always quick to respond to any questions I had.
7 de septiembre de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your kind feedback! We’re delighted to hear that our team kept you well informed and responded promptly throughout the process. We really appreciate you taking the time to share your experience.
Very professional
Very professional, easy to use, great service
Thank you Nazmul Ahmed
7 de septiembre de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your wonderful feedback! We’re pleased to hear you found our service professional and easy to use. We’ll be sure to pass your thanks on to Nazmul Ahmed.
Eleanor was very helpful
Eleanor was very helpful & I was up in running in no time, very prompt.
Great service
7 de septiembre de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your kind feedback. We’re delighted to hear that Eleanor was so helpful and provided prompt, efficient service. We’ll be sure to pass on your lovely comments to her.
Helpful and quick
27 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your feedback. We’re pleased to hear you found our service helpful and quick. We really appreciate you taking the time to share your experience.
Unusual level of clarity
Unusual level of clarity, many thanks to Nazmul Ahmed
7 de septiembre de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your kind feedback. We’re delighted to hear that Nazmul Ahmed provided such a clear and helpful service. We’ll be sure to pass on your appreciation to him.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.