My onboarding with Giant was smooth from start to finish. The process was clear and straightforward, and I always knew what the next step was. Nazmul was particularly helpful throughout. He was respon... Ver más
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Consulta las opiniones de los clientes
All staff have been amazing throughout the onboarding process Lee and nazmul made it so straight forward and totally hassle free Thankyou so much to everyone!
I left Giant some time ago and needed documents for tax. Hayley Paulyn was really helpful and extremely patient with me initially giving her the wrong email address! Documents received promptly.
La empresa ha respondido
A huge thank you to Hayley Paulyn from Giant Group. She was extremely efficient, professional, and quick to respond to everything I needed. What stood out the most was how well she listened and took t... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Since 1992 giant have provided specialist, end to end workforce management software & support services to large and small recruitment agencies, internationally.
Información de contacto
Fourth Floor 90 High Holborn, WC1V 6LJ, London, Reino Unido
- 0330 024 0946
- hello@giantgroup.com
- www.giantpay.co.uk
4,8
Excelente
4 mil opiniones
Invita a los clientes a opinar
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Ha contestado el 96% de las opiniones negativas
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Kristie Edwards
My experience with Giant as a company has not been great, however Kristie went above and beyond for me and made me feel like I was being understood. Her professionalism and duty of care was fantastic.
4 de septiembre de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for sharing your feedback. We’re sorry to hear that your overall experience with Giant has not been a positive one. However, we’re pleased that Kristie was able to provide the understanding, professionalism and care you deserved, and go above and beyond to support you. We’ll be sure to pass on your kind words to her.
Received very good service from Giant
Received very good service from Giant. Quick and detailed responses to any queries I had and also a very approachable team. Felt particularly supported by Hayley Paulyn, very professional.
4 de septiembre de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your wonderful feedback! We’re delighted to hear you received such a positive experience from our team. We’ll be sure to pass your kind words on to Hayley Paulyn. We truly appreciate your support!
Hayley Paulyn was great and explained…
Hayley Paulyn was great and explained everything to me clearly, so I understood exactly what would happen.
4 de septiembre de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your kind feedback! We’re delighted to hear that Hayley explained everything clearly and made sure you felt fully informed throughout the process. We’ll be sure to pass on your lovely comments.
Really smooth onboarding experience…
Really smooth onboarding experience from start to finish. Everything was explained clearly and the process was straightforward. Luke Anderson was really helpful throughout and made everything easy to understand. Really appreciate the support!
20 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your feedback! We’re delighted to hear your onboarding experience was smooth and straightforward. We’ll be sure to pass your kind words on to Luke Anderson. We really appreciate your support!
Respuesta de Giant Group
Thank you for your kind feedback! We’re delighted to hear you had a great experience with our service. We truly appreciate your support and will continue working hard to provide an excellent service.
Respuesta de Giant Group
Thank you for your kind feedback! We’re delighted to hear that you found our staff friendly and welcoming. We truly appreciate your support and look forward to welcoming you again.
Excellent service and communication…
Excellent service and communication skills
2 de septiembre de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your positive feedback! We’re delighted to hear that you were pleased with our service and communication. We truly appreciate your kind words and support.
Easy to use and good service
1 de septiembre de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your feedback! We’re pleased to hear you found our service easy to use and had a positive experience. We really appreciate your support.
Great service on resolving an issue
Great service on resolving an issue. Online portal has messaging system which is also useful.
Particularly great service from D'marni she was so helpful and polite and saw the query through to resolution, which is often missing in the digital age we live in.
2 de septiembre de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you so much for your lovely review! We’re delighted to hear that your issue was resolved and that you found our online messaging service helpful.
It’s especially wonderful to hear your kind words about D’marni. We’ll be sure to pass your feedback to them.
Thank you again for taking the time to share your experience with us
The Giant Group does well with making…
The Giant Group does well with making sure every step of the onboarding process is smooth and understanding! They are secure and helpful, I had the pleasure of being helped by Nazmul Ahmed with my onboarding processes :)
26 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your kind feedback and for highlighting your onboarding experience with The Giant Group. We’re delighted to hear that Nazmul was able to make the process smooth, secure, and supportive. We truly appreciate your review and look forward to continuing to provide excellent service.
Had to re-enter the same information…
Had to re-enter the same information several times as not accepting original even though same info entered.
1 de septiembre de 2026
Opinión espontánea
Respuesta de Giant Group
Hi Glyn,
Thank you for taking the time to leave your review. We are sorry to hear about your experience.
We have been unable to locate your details using the information provided.
To allow us to investigate this further, could you please provide additional information such as your full name, postcode, or a relevant reference number?
Alternatively, you can contact us on 0330 024 0946 and we will be happy to assist.
There was a very prompt and polite…
There was a very prompt and polite customer service provided by the senior administrator, Nazmul. His clear explanations made the process very easy.
1 de septiembre de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your kind feedback! We’re delighted to hear that Nazmul provided you with prompt, polite and professional customer service. It’s great to know that his clear explanations helped make the process straightforward and easy for you. We’ll be sure to share your lovely comments with Nazmul. Thank you again for taking the time to share your experience!
Great experience with this company
Great experience with this company. Made my time really easy and stress free
28 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you so much for your review! We’re delighted to hear that you had such a positive experience with our company and that we were able to make the process easy and stress free for you. Your feedback means a great deal to our team, and we truly appreciate you taking the time to share it.
Having thought I had completed my…
Having thought I had completed my profile and various information required for registeration, D'Marni from Giant reached out to inform me that one piece of vital information was missing. D'Marni was not only polite but extremely helpful, kept me in the loop and ultimately resolved my challenge, so thanks.
28 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear that D’Marni was able to identify the missing information and help get everything resolved for you.
We’ll be sure to pass your kind feedback on to D’Marni – we know he really appreciate it!
Thank you again for sharing your experience with us
Luke was very helpful and made sure…
Luke was very helpful and made sure there all the information I needed was provided and they did it on a quick time scale. Very professional.
20 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you so much for your review! We’re delighted to hear that Luke was able to provide all the information you needed and assist you promptly. We really appreciate your feedback and are pleased you found the service professional.
I am very pleased with Gian.
6 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your feedback! We’re delighted to hear that you were pleased with Giant and the service you received.
Always fantastic service whenever I…
Always fantastic service whenever I need payroll help. Special thanks to Kristie, I wish everyone I worked with was so helpful and polite
25 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you so much for your feedback! We’re delighted to hear that you consistently receive great service whenever you need payroll support. We’ll be sure to pass your special thanks on to Kristie. We really appreciate you taking the time to share your experience!
Responsive and Professional
The company was quick at responding to my circumstances. Saba was good at communicating what I needed to complete and the Welcome Pack was easy to follow, leading me to submit my tasks quickly.
24 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your positive feedback. We’re pleased to hear that Saba provided clear and responsive support and that you found the Welcome Pack easy to follow. We appreciate you taking the time to share your experience.
Nazmul Ahmed helped very much with my…
Nazmul Ahmed helped very much with my onboarding, the process was very straight forward for me. Thank you.
25 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your positive feedback. We’re pleased to hear that Nazmul provided helpful support throughout your onboarding and made the process straightforward. We appreciate you taking the time to share your experience.
Efficient and very effective
Luke Anderson was my representative who was verified my identity and get my onboarding process rolling. He was very quick and helpful. Really appreciate his help and support.
19 de agosto de 2026
Opinión espontánea
Respuesta de Giant Group
Thank you for your kind feedback. We’re pleased to hear that Luke provided quick and helpful support throughout your identity verification and onboarding process. We truly appreciate you taking the time to share your experience.
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