I have a Stainlesslite unvented cylinder, which works excellently. I had a problem, which Gledhill Response (Liam) sorted out immediately and I do mean immediately! If all companies had this kind o... Ver más
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Consulta las opiniones de los clientes
The Engineer (cannot remember the name) who arrived early to sort my parents problem out, rang me to say he had arrived. He waited until I got there and very efficiently set to work to repair the the... Ver más
La empresa ha respondido
Reported a fault with my shower, received appointment for next morning. Engineer arrived on time, texted before hand. Repaired fault, checked everything working and gave full explanation. Great servic... Ver más
La empresa ha respondido
From my initial phone call to Gledhill Response customer service to the engineer, Aarone, visiting my apartment, the service was first class. Convenient date booked and the engineer examined the f... Ver más
La empresa ha respondido
Información sobre la empresa
- Fabricante
- Mercado de materiales para la construcción
- Proveedor de materiales para la construcción
- Ingeniero
- Proveedor de equipos de calefacción
- Fontanero
Escrito por la empresa
Gledhill is a leading UK manufacturer of hot water and heating solutions. Established in 1926, quality, innovation and reliability are at the heart of our business. We are dedicated to providing durable, efficient products which meet the needs of our customers.
Información de contacto
Squires Gate Lane, FY4 3RL, Blackpool, Reino Unido
- 0800 0427 427
- enquiries@gledhill.net
- www.gledhill.net
4,8
Excelente
1 mil opiniones
Invita a los clientes a opinar
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Ha contestado el 84% de las opiniones negativas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Spoke with Will in the office on Friday…
Spoke with Will in the office on Friday on the phone. Very helpful and lovely young man. left me feeling assured and confident my issue would be resolved. What I like most about Gledhill is how quickly my issues are resolved and how calm they are when I talk to them,
6 de febrero de 2026
Opinión espontánea
Respuesta de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Good service.
23 de enero de 2026
Opinión espontánea
Respuesta de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
not recommended
I'm really dissapointed with the service.
The technician are always friendly BUT it always takes days to get an appointment and they are very unreliable at keeping appointments!
now a month without proper hot water despite several parts exchanged. last visit left me without hot water at all!
update: received a call from customer service on Sunday, apologizesed repeatedly and promised to be the first client on Monday.
As of now, one and a half hours have elapsed, and no one has shown up!
5 de febrero de 2026
Opinión espontánea
Respuesta de Gledhill/ Gledhill Response
We apologise for your recent experience and are sorry to hear you were less than satisfied. We pride ourselves on providing high quality standards and would like to make things right.
Please send your contact details to response@gledhill.net and we will be in touch as soon as possible to discuss your experience offline.
Kind regards,
Gledhill
An update on my earlier review
An update on my earlier review. I have now received a phone call to try to arrange an appointment. I explained the situation and the lady apologised profusely and said that it would have been possible to expedite an earlier appointment. As we are now going on holiday this won't be possible but, at least she contacted me and was apologetic.
5 de febrero de 2026
Opinión espontánea
Respuesta de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Excellent work
Very easy to arrange the engineer arrived promptly on the date designated. He respected my property and carried out the work as requested. Excellent service all around
21 de enero de 2026
Opinión espontánea
Respuesta de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Boiler
I had a boiler fitted by Gledhill almost 10 years ago. They have serviced it annually and on the one occasion I’ve had to call them was recently to replace a thermostat. I called them and they made an appointment for an engineer to attend the following day,
A very pleasant chap arrived and had the job done in half an hour. I would highly recommend this company.
28 de enero de 2026
Opinión espontánea
Respuesta de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
As always staff from the call centre…
As always staff from the call centre who took my call to the engineer who arrived to fix the boiler were professional and polite. Would recommend Gledhill 100%
29 de enero de 2026
Opinión espontánea
Respuesta de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Efficient company
Appointment made to service water boiler. Employee arrived on time, was polite and efficient, explaining what he was doing
30 de enero de 2026
Opinión espontánea
Respuesta de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Excellent service
Excellent service, professional done, very courteous, booking very easy and on time. Someone at the end of the phone 👍
21 de enero de 2026
Opinión espontánea
Respuesta de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Quality and Prompt Order Updatse
Service Agent Paul Was a Star - one of our clients had delviery queries and Paul went above and beyond to update us at every step, i even recieved the latest tracking information from him well out of conventional business hours, definitely felt above and beyond what i'd have expected chasing a delivery. Great Stuff!
5 de febrero de 2026
Opinión espontánea
Respuesta de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Heating repair
Arrived on time and quickly sourced the problem and fixed it immediately. Excellent highly recommend
30 de enero de 2026
Opinión espontánea
Respuesta de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Engineer that attended our property was…
Engineer that attended our property was very polite professional and very knowledgeable. Well done gledhill.
26 de enero de 2026
Opinión espontánea
Respuesta de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Huge thanks to the engineer for the professional service
Huge thanks to the engineer for quickly diagnosing and fixing the heat cylinder. Very knowledgeable, efficient, and professional throughout. Excellent service.
19 de enero de 2026
Opinión espontánea
Respuesta de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
The plumber came on time
The plumber came on time. Sorted out the problem straight away. Very pleasant and helpful. And answered all my questions. The customer service was very helpful. Will recommend GLEDHILL Heating to all my friends.. Thank you...
21 de enero de 2026
Opinión espontánea
Respuesta de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
What a joke
What a joke, I was let down with delivery, the First Lady couldn’t use post code & wanted 9 digit number to find order.
The second call lady said nine digit number not helping & wanted 6 digit number!
Final straw was on the 3 call the lady wanted post code!
What a total joke.
28 de enero de 2026
Opinión espontánea
Respuesta de Gledhill/ Gledhill Response
We apologise for your recent experience and are sorry to hear you were less than satisfied. We pride ourselves on providing high quality standards and would like to make things right.
Please send your contact details to response@gledhill.net and we will be in touch as soon as possible to discuss your experience offline.
Kind regards,
Gledhill
Annual Health Check by Gledhill Response
Gledhill offices had notified me when the annual boiler health check would be carried out.
The engineer, MS(initials) arrived well within the time indicated.
At the end of the check the engineer carefully explained the results of the check, all was well. I was pleased with his approach and how he explained th findings.
6 de enero de 2026
Opinión espontánea
Respuesta de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Fantastic solutions-focused service from Dan Lee with Gledhill
Dan Lee came to service our boiler and was an absolute legend. He listened to our concerns, tested everything twice to make sure it was working well and consistently, and was patient in finding a solution. We hugely appreciate his time and efforts. He was solutions-focused from start to finish! Thank you so much for sending such a wonderful engineer— please pass along our thanks to him.
26 de enero de 2026
Opinión espontánea
Respuesta de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Excellent Company and Very Professional Staff (Kimberley, Kieron and Scott)
Huge thanks to Gledhill response, in particular to Kimberley, Kieron and Scott.
On 12/01/2026 I rang Gledhill to report a major issue we had with the boiler cupboard floor that sank because of the leaks we had in the past. Kimberley demonstrated excellent customer service skills and organised engineers visits for both reinstalling our boiler and putting it back again at a later date. She was very supportive, understanding and fitted us in very promptly.
On 14/01/2026 the engineer Kieron arrived and with care managed to disconnect and move our boiler out from the cupboard to enable the joiner to replace the floor under the boiler the following day. Kieron was very supportive, very professional and showed excellent customer service skills.
On 20/01/2026 the engineer Scott went above and beyond and reinstalled our boiler back into the repaired cupboard checking all pipes, all controls, explaining it all to me. I have never met anyone as knowledgeable and as professional in this field in my life.
I’m so glad that we have a Gledhill breakdown cover and I highly recommend Gledhill Response to anyone.
20 de enero de 2026
Opinión espontánea
Respuesta de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
I have had a contract with Gledhill now…for 12 Years!
I have had a contract with Gledhill now for some 12 years, and at all times have been very satisfied when dealing with them, and the Engineers who carried out any necessary work, or, an Annual Service
14 de enero de 2026
Opinión espontánea
Respuesta de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
Thank you to the Gledhill team for…
Thank you to the Gledhill team for helping me with the heating issues at my flat.
22 de enero de 2026
Opinión espontánea
Respuesta de Gledhill/ Gledhill Response
Thank you for your kind words and taking the time to review us on Trustpilot. I am delighted to hear that you had such a great experience interacting with our team members.
We completely understand how rewarding it can feel when your problem is solved efficiently, and I am glad to hear that we were able to accomplish that for you. I can assure you that your message will be relayed to the individual and the management team.
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