Global Auctioneers Opiniones 

Avoid this auction completely, bought an item for £16 on the hammer, ended up having to pay £39 after extra charges added, including a charge for £14+ for delivery of a small box that Yodel, DPD or others would charge under £3.00
On their website they boast, our “Pick and Pack Services” take advantage of both great rates and excellent service” NONESENSE!!!
Wrote asking them to justify the charge, just got fobbed off with;
“We stay with our nominated couriers that have got a good track record with our company and strive to meet prices with them that match the current climate”
I buy a lot from auction housesm but never from these again.

I have been purchasing many goods, they were in good condition compared to other auction websites.
However, I had one of the worst experience last week. I have bid on a TV, it was boxed.
The TV was damaged, the screen was broken. It was in very poor condition. I did not get it there, and I reject to collect it in that condition. I called customer service, I have talked with people there. Nothing happened, I could not get my refund. I was really disappointed to pay that much, I have spend thousands of money last month. I will stop shopping due to this experience !!

I've bought loads of lots of this company, sent them my bank statements, to prove I've paid and monies out of my account, been waiting over 2 weeks, and they are saying payment not received, while my bank account says different, I just want my stuff,
Aaron sorted it out for me the first time over cockup,
I just want my items
I'm battling cancer, and I feel let down, I'm so upset, as they can see money has gone out of my account,
Plus I've paid for shipping, need all my stuff,

There is no option to give 0 star, what a bad experience I have with this company, very I bought over £3000 stuff from global auction most of the items I throw away because they in very bad condition and 6 items were missing I have to email them call them again and again, please please if you wanted to waste your money and time same as me then go to global auction. If you don’t want to waste your money and time then please don’t go to global auction. They should change the name from global auction to global recycle ♻️ place. I think the local council and government should take some serious action against global auction because they are doing fraud to the people. I will do whatever I can to stop not to buy from global auction.

They give me a wrong item of what I won on auction then told me “ but it’s still a coffee table and we can’t do anything “ wrong picture uploaded

Unethical Company. I had an awful experience with this cowboy Company. They sell either faulty or broken goods. They add onto bidding sites as though they're quality items. Once they take your money there's no customer services or complaints processes. Just the administrators pretending to pass queries on to a manager who will never get back to you. A guy called Aaron then gets back if you've complained enough to shut you down, hiding behind the terms and conditions, or whether you requested an appraisal prior to buying. Even then looking at other customers whom did request one they still don't help. They benefit from the fact the consumer rights act doesn't apply to them so they're taking advantage of unaware customers. !!! AVOID AND DONT FALL FOR IT!!!

I have won an auction on i-bidder - Global Auctioneers on 15 January 2022.

I paid the invoice in full, and paid for the delivery too. After all the payments, they stopped replying to my emails. It has been over 5 months with no reply. They replied after and refused to give me a refund.

All the items that I won were very time critical-they were for our newborn. And, of course, after not receiving any communication from them for a long time, I had to buy all the items from a shop. After they had replied, they said that they didn't have all the items anymore, and booked a delivery with the remaining items without letting me know. I was away, never received the items, never would have accepted them anyway. Money lost (£681.88).

Stay away from this company. If Trust pilot is going to delete this, that means that it mustn't be trusted anymore. I think it's worth going a bit more public with this whole experience, since it is affecting a lot of people.

Avoid like the plague.
They took close to one thousand pounds for winning lots and didn’t deliver. After months of phone calls and emails I instructed my bank to chargeback whatever I had paid on my credit card.
I then had to take them to small claims court to recover money paid on my debit card for postage/packaging. They paid and requested I let the court know.
I thought that would be the end of the matter. But, I received an email from Trust Pilot which has global complaining that my previous post was made up. They wanted proof of transactions, which I have provided.
Also gives me a second chance to warn people away from these thoroughly dishonest chancers.

Nearly another month has passed and after losing my items nearly 3 months ago I still don’t have my refund.
They owe me £591 and now don’t even bother to reply.
Dreadful service and a dreadful company.
Avoid at all costs

Global Auctioneers didn't send an item out. I asked for a refund and they kept making excuses. After many attempts, they still didn't give a refund so opened a charge back through my bank and now have been blocked. Avoid these cowboys!

I would just like to say a bug thankyou to the staff at global auctioneers Katy. Great staff when collecting and helpfull and polite.

All round a great company

Do not use this company unless you can go to the auction personally, see the item ,pay and leave with the item. I have been miss sold an item and after months I still have not had a refund even though they have had the item back no body will tell you what is going on you just get passed on, put on hold and told they will look into it with any problem you have... once they have your money they don't care. And the kick in the teeth I was made to pay 2 delivery charges as they changed courier after I had paid there delivery cost as was told i had to pay new cost if i wanted my goods but amazingly giving the money back is a whole different story. For your own mental health buy from a shop as its not even that much cheaper for the stress you get buying from this place.

Since my previous review my experience with global has continued to be nothing but positive. I have been purchasing large quantities of stock from their Amazon sale and the quality of goods has been some of the best I have had from auction houses. Initially waiting times were quite long - however it seems they have made their processes more efficient and it is a simple in and out procedure. One gent, named Jack I believe, has been particularly helpful in helping decide which would be more beneficial collecting or shipping. Overall a continued positive relationship with global.

Amazing deals at good prices. Ellie who is a manager had her work cut out recently. As it was a new site, Ellie went out of her to make sure I was credited and apologised profusely and that deserves a second chance.

Awesome

Global have spent a lot of money on rebranding themselves but sadly kept the same useless staff.
Apparently there is only one person on the complaints department, this chap lacks the ability to comprehend basic communication skills. I purchased a Brand New (as advertised) lot of confectionery, this lot took 17 days arrive in the heat wave, once received EVERY SINGLE “BRAND NEW ITEM” consumption date had passed.
This is legal and permitted, if Global had informed the consumer/buyer in the “lot” description of the “past dated confectionery” Their failing is deceptive and I politely tried to educate Global, on this. I also stated to Global the UK food standards information,
“The seller (Global) takes responsibility for the quality of the food and therefore may commit an offence if the food is not of the quality the customer expects”
I complained, with photographs to Global unfortunately Global responded, (To quote his words) “ Show me the piece of legislation where it is wrong or illegal to sell in this way”, (I also had missing items)
As we had reached the conclusion to The complaints managers limited vocabulary in replying I requested a Manager/Directors contact information to escalate my complaint. Unfortunately I was told the following, (Globals words) “It is not for a director to deal with this, I will not be passing this on”

Even though my “lot” was just £39 + postage, I have decided to pursue a legal claim. The initial outlay will be £70 to list a case via the Business Courts. (You will reclaim this if your case is successful)
I recommended this route for all complainers who are faced with obnoxious “bully big boy companies” We have a choice not to tolerate their ignorance and arrogance.
As Global have practiced via ibidder I recommend to seek head office information via this route for your case if you choose this option of monetary compensation.

100% 5 star if there was a score over 100% I would give it. Customer focused, polite, and very able to help with all my queries. And most importantly in a busy world made time to deal with me. We look forward to working with Ellie, Sam and the rest of the Global team. Alot of big so called corporate companies would do well to learn how this company handles new business enquiries like and for example providing an actual contact number and answering the phone and discussing and helping answer for us important questions and therefore actually making new business happen.... in a world where this now seems unfashionable or difficult Ellie made it seamlessly easy so thank you Ellie et all and we look forward to doing business. Regards Mark

Won an auction on 14th May and believe it or not on the 5 July I asked for a refund due to goods not supplied and its now the 23rd July 2022 and still no refund so I am now going to seek legal representation and ask for considerable interest payments on top of what's owed ,terrible company to deal with be warned This Company is a joke do not deal with them at your peril you will be fobbed off with countless excuses and innuendos but you will never recieve money back until you take legal action "be warned update to my previous response I did eventually get my refund back without interest after many phone calls therefore please persist if you are owed money,the manager Aaron was very helpful in resolving my dispute and paid me they are now in the process of rectifying the situation with I presume other customers so I therefore will change my rating too two stars and will use this company again and publish my results thank you Aaron for taking the bull by the reigns 5 stars for Aaron,I am sure this company is worth taking another chance!
I did recieve my money in the end however I will not use this particular company again unless it vastly improves

I won a lot in May and paid immediately it came to over £600 including delivery. The pallet never arrived and numerous phone calls and emails were ignored. When I finally got through to someone they admitted they didn’t have the pallet I won. I would of been happy with a refund so provided my bank details, they agreed to issue the refund to my bank. It’s now the end of July and I don’t have my money back. I have sent numerous emails that have all been ignored. They have essentially stolen over £600 from me. I will be looking in to taking this further.
I urge anyone not to buy anything from them.

Global auctioneer’s are absolutely USELESS ! I paid for goods in February 22 and didn’t receive what I ordered. I’m still waiting for a refund at the end of July and am about to lodge a small claims court judgement on them. Despite dozens of phone calls and emails they have the worst customer service I have ever received from anyone!!!!!.
DO NOT GIVE THEM THE TIME OF DAY!!!