Global Auctioneers Opiniones 

Update on the previous post: unfortunately can not increase stars :
Received today 15th the lot which I won on 22nd of December:
Suppose to be HIGH end branded clothes approx 20units in one box of RRP£250. Max units were 7 in one box, and only a few items were new. Others are damaged, dirty etc. Average value per box max £50 if count as new. So, in the end, you probably will receive your lot but I am sure you will not get what you paid for. I am leaving this as it is. I just waste too much time with this company. Simple advice don't buy anything from them if you don't want to lose your money.

Looks like it's legit scammers and still running auctions. Lot won on 22nd of December, paid same day . The next day paid for delivery. They said that delivery starts on the 4th of January. Nothing happens, till now. Emails not responding, phones are off. I checked on companies house and seems this company is in big trouble. Sad that I did not check before the bid. Avoid this company. Something is not right with them . Looks like they just trying to rip more money from people and probably will go busted.

Never ever had any problems at all, all lots can be viewed and fully inspected, prior to bidding, it's really very simple , view, bid and pay, and collect following day, staff helpful, waiting time minimal, normally 10 to 15 mins at the most, best selection of items in Manchester, it's a thumps up for me .

Unfortunately there is no MINUS number!!
Won 2 lots on 11/12/21 and still waiting! Numerous calls and e-mails, also messages (I will be called back).
ll paid on time and transport cost quoted paid. Think they are scam artists. I have written to Manchester Chamber of commerce as the net said they were aligning to them so will see. I will contact Manchester Police if MCoC cannot help.
Also asked when they would arrive on FB no answer as of yet, though when I explained my problem on their FB page in reply to question asked it has been removed!!
On 27/01/22 I received a e-mail from Trustpilot as Global Auctioneers required more information to make a "more Useful reply to me!" and to authenticate my problem. Perhaps they should ask the girls who man the telephone as I have been calling every couple of days or so to try to get some action, to no avail.
I will await some feedback soon but have decided not to hold my breath as so far it seems they think if they ignore you it will go away...I will not !!
Well we have moved on, I received an e-mail from one of the girls who work for Global Auctions that they had decided to issue a refund on 05/02/22. Could I supply my details, I did and would I change my TP revue. I said I would update my TP revue only as it was part of the story from the first to the last. STILL NO REFUND. In the mean time I have been contacted by two others who are suffering the same problem! One to the value of over £500! It is not looking good at this time. To those from GA who might read this I have not changed my revue just updated to keep others informed of the shambles(Politeness) that you are! It will be added to when/if something changes!!
I sent an e-mail on Sunday asking where my refund was, a week after it being offered and my details checked. It seems to have worked and on the Monday morning got a call to check my bank details, they had tried to refund and it would not go, so I gave them the relevant details and I received my refund by the end of that day! At Last.
The lady I talked to did state they had had problems (new staff etc.) and that all being well things should be improved. I hope so.
Perseverance eventually paid off. I would thank at this point the diligent young lady who seemed to be the only one I talked to interested in my problem.
I hope this brings a "New Chapter" to GA and they start getting their customer service area right.

I wish I could give a 0 star but sadly one is the lowest I can give.
I won a palette on 21 Dec 2021 and made a payment straight away. It's been a month now but there is no update on my order despite several calls (.. and I am put on infinite holds) and emails (where there is no response from them whatsoever). It's come to a point where they have stopped picking up my calls and do not respond to my emails and as I result, I have decided to request a chargeback from my bank as it's highly unlikely that Global Auctioneers will ever dispatch my items. I hardly leave a negative review but it looks like these guys are simply scamming people so it's only fair that they are treated the way they treat people.

Guys, please be aware - do not buy anything from them. They will take your money and disappear. I wish I had read the other reviews before I bought from them. Sadly a lesson learnt.

Update
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After this review, Lauren contacted me and offered a refund but then they also put me on a public block which means that I can no longer place bids with other companies. I emailed them to remove my block but they have declined the request. This is the worst company I have done business with. I wish I had never done any business with them.

I am waiting for delivery, delivery from 15.12.2021. I call them, I wrote them a few emails and still nothing. Only a part of some invoices was delivered to me. I do not know what is happening, I would at least expect an explanation. I am waiting for the delivery of goods from four invoices. They didn't even send me the delivery price for the last auction, and it's been a week

Abusing power to re-own sold items due to bank holidays and non-collection. I will take legal action if not refunded.

Absolutely disgusting company with no regard to the customer I purchased a lot in December as there had been a fraudulent bidder and was called being the highest bidder before and paid, I then called as no invoice was issued and told that it would be delivered, it didn't arrive so I called several times and have now been told it's too late and I've lost the lot even though I'd payed in full. Also other items I did have delivered are nothing like the description. Avoid like the plague.

Update for their reply…..

It’s shameful that you reply without know my case . You are replying to convert and take the case and the audience to other way …. My case is below , I paid on time and not collect the items in 24 hours as I won 9 items in two different auctions in next day . So I late for 24 hours to collect both to save delivery money .

It’s sham for your non honest reply.. as you are never called any customer or pickup any call .Global auctioneers are known by that !!! . I paid on time and my problems in collection not payment.!!! Your reply approval that how is your company works from CEO to director to all staff , no honest .!!!!
It’s sham for you all .!!!
My £370 will not affect the company but it’s affecting my live
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My £370 is affected my life so much..
I think you have not humans feeling to dealing by that way rude and cheating way . I p you to refund the money how

I will not forgive myself when I read the reviews and ignored it which caused lose £370.

It’s shameful that I begged you to refund the money as I just started my job and I purchased these items for my mom to our new house as a Christmas gift and that all savings that I have .
I sent you so emails explain the situation and I didn’t collect as I have 2 different auctions with you and with one day difference.!!! I was waiting to save the carrier fees to collect both by one carrier .

These some of my Emails which I sent to them .

Any way I hope your Christmas better than mine.

Please, Don’t be the next victim.
See how people rate them every where !!!

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(((Dear ****

Now ,I understand the policy, but please I don’t have that kind of money , really it will affect my budget .
Please in your policy you said ( may ) means in some cases you look and review the situation.
In my mind I was planning to save the transfer fees so I keep the the two invoice to collect in one time .

Paddle: IB603**

100**/global4-11060( 3 items )

100**/global4-11057 (6items )

Please as a special case , concern my matter . And refund or realse the items

Please help me .
Thanks and regards
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It's £375 not small amount, please help

Thanks

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Dear Ol***.

I *********

Really I don’t have that amount of money to lose it .
Please Ol** try to find a solution. I can’t afford to lose £375
Please help .. we are human beings and mistakes is happening.
Thanks for your understanding
_
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Dear Ol**

Please reply..

Wow, what can i say, global auctioneers is fantastic, got myself some excellent bargains, for a fraction of the cost in the shops, very easy site to use, just place your bid, it tells you if you have been out bid or if you are the highest bidder, when you win, you get an email with your invoice, just click on the link to pay and go down and collect or have it delivered, what can be easier, the staff are very friendly and efficient, whats not to like, be quick and get those brilliant bargains for Christmas.

Good service

All the electric items I bought, paid money and lost time for collecting queue!!! I throw all in the pin as not working!!!! That absolutely not honest way to make dirty money!!!!!

Extremely poor customer service

I have tried to make contact and obtain both a shipping cost and delivery date for an item 'won' during an online auction on 9th December.

I either get put through to an extension that doesnt get answered, or an extension with a mailbox that is full (no doubt with more dissatisfied customers).

I wished I had of read the reviews before placing any bids with this auctioneers through the iBidder site.

I have instigated a chargeback with my Bank as the item was paid on credit card.

Would not recommend.

Never had a problem I always collect my items my self some people don’t understand when they buy returns it’s a gamble don’t get caught up in a price war bid right and I can’t see why you can’t make a good profit dont be greedy and you should do fine here

Never delivered half of the stock. Mislabelled products and knew I couldn’t check as it was online only. I had to report to trading standards. Bunch of criminals.

Do not use this company. Paid in full, no items received. This was five weeks ago. Numerous phone calls and emails with no progress.
I agree with all previous comments.

KEEP AWAY FROM THIS COMPANY.

NEVER AGAIN- absolute SCAMMERS.
Website advises that they provide a shipping service.
Won an item & asked for shipping costs but they would not quote for shipping until I had paid for the item. I paid them but still no shipping cost. Gave them a ring and received massive delivery quote (pallet with baby cot, baby monitor and electronic keybord). That was 2hrs before collection deadline time. E-mailed them and asked them to keep it until next day as I won't get there before they close. They said they can't and by saying so they forced me to pay shipping cost. I did so and the idem wasn't arriving for a few days. E-mailed them again and finally they dispatched the pallet. They couldn't keep it for me to collect until next day but kept it for their delivery. When the pallet arrived it was secured but leg of a baby cot was broken (apparently brand new in the box and the box was opened so they knew that they sell), electronic keyboard and baby monitor doesn't work either so that's nearly £200 loss for me.

Looks to me like you think you have a bargain & then they hit you with elevated shipping costs.
Ends up cheaper buying the item from a reputable company & getting a reasonable delivery cost & a guarantee that it actually works.

TERRIBLE TERRIBLE EXPERIENCE!!! DO NOT PURCHASE FROM!!!
Firstly, you have to pay within 24 hours which is fine but because their accountant was away they “couldn’t see the transactions” and called me 8 times to pay and emailed about 10 times. I did transfer the payment 30 mins after the auction ended but they harrassed and threatened me so terribly with keepjng the payment and holding onto the goods, which is illegal…. Their accountant confirmed the payment about 30 hours after the auction ended but I was so stressed out.
Purchased a Louis Vuitton Holdall which became unavailable and they asked me if I wanted to another one instead. I said ok so long as it was the same “AA graded” condition and same size as the original one won at auction.
They sent me a damaged “C graded” LV Holdall which they won’t refund or swap with an “AA Graded” one. They don’t answer my calls or respond to my emails.
They sell bags from Brand Connection Paris and have monthly auctions with goods supplied from there. They could have easily got BCP to do the right thing and swap my bag, but they are a terrible terrible company!

A continuous battle with Global Auctioneers which says “we will refund your money” on 11 November 2021 on Trustpilot website, and it is now 21 November and still no money refunded. All the excuses about shipping department personnel changes etc, but shipping department told me that the owner’s wife does the refunds from home. The bidding and payments were made on 4 September on 3 lots. Many phone calls made and then emails which were ignored and I also sent them my banking details, so no excuse.

Paid for property, nothing heard for weeks, numerous calls, emails unanswered. They didn't know if they had shipped it lost or where it was. Complete amateurs still waiting for a refund...close to fraud.

Auction dated July 2021. No product. No refund.

Paid invoice ASAP
Been placed into waiting list to receive a shipping quote/details. Telephoned/emailed the company many times. Finally when I have received a shipping quote, paid ASAP through their telephone service

Telephoned/emailed the company a number of times to track my parcel with no reply. Finally I have been told that I “didn’t pay on time” and therefore should no expect a refund or product.

Contacted solicitors and as previous commenter will need to follow CPR rules to make a claim.

A message to upset buyers: please do contact in order to organise collective claim