GO Outdoors - Canterbury Opiniones 

2181
•
TrustScore: 5 sobre 5

4,8

Maynard Road, Wincheap, CT1 3RR Canterbury, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Jed was incredibly helpful and knowledgeable with advice for buying a mountain bike. Would definitely recommend buying from Go Outdoors. It makes a huge difference speaking to someone who is genuinely... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have the GO membership which is essential for purchases otherwise it is all too expensive. At the time of purchase it was also on offer resultng in a good buy. Timing is everything.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I wish to take this opportunity to thank Al and Jared at Go outdoors in Canterbury for their exceptional customer service. Thank you for going beyond your brief, your patience and support, in help... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Adam V was extremely helpful, knowledgeable and personable when helping me choose a pair of ladies walking boots. Thank you Adam 😊

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. también en la categoría
  3. Club de escalada
  4. Servicio de montar a caballo
  5. Tienda de artículos para correr
  6. Tienda de bicicletas
  7. Tienda de ropa deportiva

Sobre GO Outdoors - Canterbury

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • Maynard Road, Wincheap, CT1 3RR, Canterbury, Reino Unido

  • 01227 936226

4,8

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(2181)

36.702 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Adam V was extremely helpful

Adam V was extremely helpful, knowledgeable and personable when helping me choose a pair of ladies walking boots. Thank you Adam 😊

22 de octubre de 2026
Opinión espontánea
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I have the GO membership.

I have the GO membership which is essential for purchases otherwise it is all too expensive. At the time of purchase it was also on offer resultng in a good buy. Timing is everything.

10 de octubre de 2026
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpfull and efficiant

6 de octubre de 2026
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Exceptional Customer Service

I wish to take this opportunity to thank Al and Jared at Go outdoors in Canterbury for their exceptional customer service. Thank you for going beyond your brief, your patience and support, in helping me find the perfect solution. It was much appreciated.
On a general note, friendly helpful staff., and a wide selection for all weathers and occasions. Highly recommended.

14 de octubre de 2026
Opinión espontánea
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great service

Great service

30 de septiembre de 2026
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Jed was incredibly helpful and…

Jed was incredibly helpful and knowledgeable with advice for buying a mountain bike. Would definitely recommend buying from Go Outdoors. It makes a huge difference speaking to someone who is genuinely interested in bikes and knows what they're talking about. Thanks so much for your help! Looking forward to riding my new bike!

8 de octubre de 2026
Opinión espontánea
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great staff good items and fantastic …

Great staff good items and fantastic prices

26 de septiembre de 2026
Opinión espontánea
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Superb service from Joe

Huge thank you to Joe who just spent a good deal of time helping me find the best walking shoes.
Superb service. Thank you!

5 de octubre de 2026
Opinión espontánea
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great job, Adam!

Adam couldn’t have been any more helpful if he tried! Set me up with everything I needed and nothing was too much trouble. He was incredibly thorough and made sure I was completely satisfied.

20 de septiembre de 2026
Opinión espontánea
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great service and advice.

Purchased walking boots at the Canterbury store, served by Joe. Joe was super helpful and had great knowledge and guidance on the type of boot to buy - he is a credit to Go Outdoors. Many thanks. 🥾

27 de septiembre de 2026
Opinión espontánea
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Adam was fantastic I was unsure on what…

Adam was fantastic I was unsure on what to buy for walking and he’s very helpful guided me to all the things he personally recommended so Thankyou appreciate it

29 de septiembre de 2026
Opinión espontánea
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great staff

Great staff! Was served by ali she was very helpful with what I needed😊

24 de septiembre de 2026
Opinión espontánea
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Helpful and knowledgeable staff

I visited Go Outdoors today to purchase a bike. My wife recommended Go Outdoors to me over other stores as they have helped her with her bike last month. Jed was very friendly and knowledgeable and helped me make the right choice of bike and explained the membership to me.

25 de septiembre de 2026
Opinión espontánea
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Helpful member of staff.

Jed was very helpful when I asked his advice about securing my new walking poles to my new rucksack, both recently purchased from Go Outdoors, Canterbury. He was also very knowledgeable about a long distance walk that I am thinking of doing.

24 de septiembre de 2026
Opinión espontánea
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Adam was very helpful with providing…

Adam was very helpful with providing advice about tents and getting different shoe sizes!

19 de septiembre de 2026
Opinión espontánea
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Local Service wins again.

After purchasing an item online and it being delivered faulty we felt extremely let down by the return process. We reached out to your Canterbury store to find a huge contrast to the level of customer service. The assistant manager could not have been more helpful and empathetic to the experience we had so far had. He reserved the item for me and I was able to pop along as I was working in the area and collect the following day. A world class customer service experience from the store, not so good from the online sales team. Thank you.

10 de septiembre de 2026
Opinión espontánea
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great support as always

Great support as always! Jed was helping me with a bike, and he was very knowledgeable and service minded.

12 de septiembre de 2026
Opinión espontánea
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Jed was extremely helpful and…

Jed was extremely helpful and knowledgeable about e-bikes.
Helped arrange a suitable time to assemble a bike for us to try and was on hand for a test ride and plenty of advice. Fantastic customer service.

14 de septiembre de 2026
Opinión espontánea
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

e-bikes

We recently bought two e-bikes from Go Outdoors Canterbury.
The bike and cycling expert at the store Jed, shared his extensive knowledge to help us choose the bikes to meet our needs and budget. When we collected the bikes several days later, Jed made sure they were charged and adjusted to our needs before we left. We have now completed 10K and 20k bike rides and have thoroughly enjoyed the experience having the electric assist to ascend steep hills. The battery is still over half full. The crab and winkle to Whitstable is our next challenge. Thanks again Jed; we’ll see you in a few months for the bike service.

12 de septiembre de 2026
Opinión espontánea
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Top tier experience!

Visited Go Outdoors in Canterbury to get my daughter's first pair of climbing shoes and some other equipment. I phoned to check stock levels and spoke with the very helpful Lauren who checked general stock status and told me to find her when I visited.

After an hour's drive, we found Lauren who passed us over to Joe in the footwear section.

Joe was amazing and very knowledgeable about climbing shoes. He gave my daughter lots of different options, spoke with her about how the shoe should feel and was overall very patient. We found the perfect shoes (after trying on around 10 pairs!) and moved onto helmets next. With Joe's help, my daughter tried several different helmet options and found the best fit.

We also left with a chalk bag, a chalk ball and a new bag to carry it all. And, of course, some Kendel mint cake!

13 de septiembre de 2026
Opinión espontánea
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

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