GO Outdoors - Canterbury Opiniones 

2165
TrustScore: 4.5 sobre 5

4,7

Maynard Road, Wincheap, CT1 3RR Canterbury, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We recently bought two e-bikes from Go Outdoors Canterbury. The bike and cycling expert at the store Jed, shared his extensive knowledge to help us choose the bikes to meet our needs and budget. Whe... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Jed was extremely helpful and knowledgeable about e-bikes. Helped arrange a suitable time to assemble a bike for us to try and was on hand for a test ride and plenty of advice. Fantastic customer se... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Visited Go Outdoors in Canterbury to get my daughter's first pair of climbing shoes and some other equipment. I phoned to check stock levels and spoke with the very helpful Lauren who checked ge... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

The windbreak I have struggled to buy through 3 different orders is actually Useless As the ground spikes are not only way too small but Not strong enough to go into the ground and hold a “Windbre... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Canterbury

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • Maynard Road, Wincheap, CT1 3RR, Canterbury, Reino Unido

  • 01227 936226

4,7

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,7

Todas las opiniones

(2165)

35.893 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Just use eBay

Never had what I ordered online in stock, ended up a £3.50 brush with £3.60 delivery WTF, Told them to cancel everything so far the dish and one brush have been refunded, not the second brush that's of no use without the bowl, not the member ship fee that isn't worth a wnak.

25 de julio de 2026
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

We are sorry to hear that items from your recent click and collect order were cancelled due to stock errors.

While we do always strive for our website to correctly reflect our stock levels, on occasion, discrepancies can occur and we apologise that your order was affected.

There are no delivery delivery charges for click and collect orders and we can see that a cancellation has been requested for the remaining item by our Customer Care Team. You will shortly receive an email confirming that this has been completed.

Kind regards,
GO Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Adam was sooo helpful

Adam was sooo helpful, took me around the shop and showed me everything I queried. Super welcoming, friendly and calm energy. Thanks adam!

1 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Good stock and prices

17 de julio de 2026
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Adam was fantastic with his knowledge…

Adam was fantastic with his knowledge and advice anout gas cylinders etc.

29 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Adam was extremely helpful with helping…

Adam was extremely helpful with helping us find the right tent to suit our set up. Also useful advice from him with what to buy/what not to buy which was really useful. Would recommend!

26 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Easy to use site

Easy to use site and delivered on time

10 de julio de 2026
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Charlie in the fishing section of go…

Charlie in the fishing section of go outdoors Canterbury was absolutely immense. My son is a first time fisherman who needed talking through the basics. Charlie delivered and then some, talking him through rigs, reels, the whole shebang. My son walked out with his first setup grinning from ear to ear. Charlotte at the till was also lovely ensuring our whole experience was amazing.

19 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Joe - an ambassador

As a newbie to walking/hiking any distance, I was in need of support when buying walking boots/shoes. Joe was knowledgeable, patient and attentive. I have no idea what I would have settled on without his advice, but I can guarantee it wouldn’t have been the comfortable and supportive boots I ended up with. Thank you Joe !

18 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great staff…

Staff we spoke to super knowledgeable and helpful

4 de julio de 2026
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Canterbury store

I didn’t manage to catch the woman name who served me at the Canterbury store but she was super friendly and kind, great service :)

9 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

friendly helpful staff

23 de junio de 2026
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great help from very patient staff

Had great help from the staff, Joe helped me try on several different shoes and throughout my indecision he was kind and patient. Thanks to him I was able to find the perfect pair. Really good simple service from really nice people all the way to the checkout. Will definitely come back here in the future, thankyou Joe.

6 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Joe served us whilst we reviewed…

Joe served us whilst we reviewed walking boots, rain jackets plus other hiking gear such as walking poles. He was very knowledgeable and explained various aspects of the products to us, steering us in the right direction without trying to oversell. He was professional and personable and we will certainly be seeking out his advice again when visiting the store. Thanks Joe.

3 de julio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Go outdoors the place to be....

Super friendly colleagues at the Canterbury store, found virtually all I needed for my fishing wants, and there online service is just as good , they are very quick to reimburse you if they do not have the stock in and if your a member you get some nice discounts. Membership is only a fiver for a year so well worth it.

19 de junio de 2026
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Ali and his team at the Canterbury

Ali and his team at the Canterbury store are always very helpful. Ali handled my tent problem enquiry
completely and thoroughly, nothing was a problem.
When I returned my faulty product, Jamie completed the warranty transaction quickly and without fuss.
Always a pleasure to shop at the store, all the staff are great and very helpful.

29 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Your staff are very helpfull and know…

Your staff are very helpfull and know what there talking about.

12 de junio de 2026
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Wonderful customer service from Adam

We were served by Adam twice this weekend whilst shopping for my son’s DofE Bronze expedition, recognising and remembering us from the previous day on our second visit. He was absolutely fabulous - patient, listened to what we needed and applied a combination of many years of experience in different fields, a great deal of common sense and perspective and wonderful customer service to help what could otherwise have been a slightly overwhelming shopping expedition! Many thanks to Adam for all his help.

27 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Called in today with my daughter to buy…

Called in today with my daughter to buy boots for her work. Jamie listened to a long list of requirements and produced a selection of boots one of which was perfect and within budget. Really capable and professional young chap!

29 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Thanks Jed and Holly

Was served by Jed & Holly today who were both really helpful. Jed was very knowledgable and helped me understand what set up options were available.

27 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very knowledgeable and helpful staff

I went in looking for a sleeping bag having no idea what I needed/wanted. Adam was incredibly helpful and took the time to talk me through all the different types and find one that would best suit me. He was very knowledgeable and helped me find exactly what I needed and at a great price.
I go to this branch a lot and always have similar good experiences.

23 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Canterbury

Respuesta de GO Outdoors - Canterbury

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

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