GO Outdoors - Exeter Opiniones 

4407
TrustScore: 5 sobre 5

4,8

Stone Lane Retail Park CL Marsh Barton Road, EX2 8LH Exeter, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had such a lovely experience buying my backpack for travelling today! Harry helped me make sure I got the right backpack for my trip, made sure it fitted me properly and was so knowledgeable and fri... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Of 4 items showing as in stock on website, only 1 was actually in stock. ....but there were other more expensive options. Then got overcharged by £6 at checkout. Queried price and a hurried check... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We visited GO Outdoors Exeter today and received absolutely fantastic service from Sam. Sam was incredibly helpful, knowledgeable and patient, taking the time to explain everything clearly and an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Staff at Exeter super helpful even when the store was extremely busy! Store had everything we needed for our camping trip. Great quality and competitively priced, some even on sale. Also worth taking... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Exeter

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • Stone Lane Retail Park CL Marsh Barton Road, EX2 8LH, Exeter, Reino Unido

  • 01392 531855

4,8

Excelente

TrustScore: 5 sobre 5

4 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

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4,8

Todas las opiniones

(4407)

34.522 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Sam T was helpful and knowledgeable.

Sam T was helpful and knowledgeable.

18 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Exeter

Respuesta de GO Outdoors - Exeter

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service

Extremely fast delivery, helpful customer service if required. I needed to return an online purchase instore, no issues, good experience.

11 de junio de 2026
Logotipo de GO Outdoors - Exeter

Respuesta de GO Outdoors - Exeter

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

A 17 year old with a great attitude

I have used Go Outdoors many times. This time I wanted some walking shoes. Whilst looking Alfred came over and asked if I needed any assistance. Normally I would say no thanks but Alfred seemed enthusiastic and eager to help. He was very knowledgeable and helpful. For someone so young he came across as a person with much more experience.

17 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Exeter

Respuesta de GO Outdoors - Exeter

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Josh is the best employee ive ever been…

Josh is the best employee ive ever been with. Very kind very sweet and he provided me with the help I need

THANKYOU JOSH

16 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Exeter

Respuesta de GO Outdoors - Exeter

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Amazing customer service provided by a…

Amazing customer service provided by a young lad Josh at the Exeter store so helpful thank you so much mate

16 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Exeter

Respuesta de GO Outdoors - Exeter

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Josh was very helpful and knowledgeable…

Josh was very helpful and knowledgeable about walking boots and sleeping bags. He went to a lot of trouble making sure we found the right pair of boots.

15 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Exeter

Respuesta de GO Outdoors - Exeter

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Went in to buy some fishing bits to…

Went in to buy some fishing bits to take my son on his first trip fishing.

Robbie went above and beyond explaining what I needed and how to set things up. Really helpful and polite. I'd definitely return. Thanks to his tips we caught 2 Silver fish in a great spot. Did lose a bit of tackle so we'll be back again soon! Cheers Robbie.

13 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Exeter

Respuesta de GO Outdoors - Exeter

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very pleasant staff

6 de junio de 2026
Logotipo de GO Outdoors - Exeter

Respuesta de GO Outdoors - Exeter

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Thanks Harry!

Harry was so informative and so helpful! A great experience and so much more information that we expected! Thanks Harry!

13 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Exeter

Respuesta de GO Outdoors - Exeter

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Walking boots- Alfred in the Exeter store was…

Alfred in the Exeter store was extremely helpful and knowledgeable with our purchase of walking boots and walking socks. Great selection of boots and shoes and great customer service. Thank you Alfred for helping my son

13 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Exeter

Respuesta de GO Outdoors - Exeter

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Exceptional Customer Service

Went into the Exeter store today with a return. Bit of a complex history but Cody was exceptionally helpful. So refreshing to experience great customer service. 10/10

7 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Exeter

Respuesta de GO Outdoors - Exeter

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Nothing was too much trouble for Lewis!

We visited the Exeter branch today to look at their tent selection. We had a few technical questions about the tents and Lewis was more than happy to help. He answered the questions and double check the information he gave us was correct too. Lewis was great, so helpful and nothing was too much trouble for him. We need more people like Lewis in retail. We will for sure be returning to the Exeter branch in future and will look out for Lewis especially if we have any slightly technical questions. He knows his stuff!

7 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Exeter

Respuesta de GO Outdoors - Exeter

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Harry

Harry, the member of staff who helped us, was brilliant very knowledgeable and keen to help us.

27 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Exeter

Respuesta de GO Outdoors - Exeter

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Alfred at the Exeter go outdoors was…

Alfred at the Exeter go outdoors was absolutely a 1st class example of customer service . I tried on literally every walking boot in the store as I have a charity walk yet his enthusiasm never wained. I employ 30 staff myself and wouldn employ him in a heartbeat !!! Thank you Alfred.

6 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Exeter

Respuesta de GO Outdoors - Exeter

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 1 estrellas sobre 5

Staff member on till was rude and not…

Staff member on till was rude and not helpful at all could do with some customer service training as no manners

6 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Exeter

Respuesta de GO Outdoors - Exeter

All feedback is appreciated and we are sorry to hear of your experience during your visit to one of our stores.

In order for this to be looked into with the store you attended we have reached out via Trust Pilot for further details. Please could you respond at your convenience.

We look forward to hearing from you.

Kind regards,
GO Outdoors Customer Care

Valorada con 5 estrellas sobre 5

The young man called Larry who served…

The young man called Larry who served me was excellent... I needed help and advice and he was bang on.
A good representative for your company

6 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Exeter

Respuesta de GO Outdoors - Exeter

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 4 estrellas sobre 5

Exeter click and collect good, shop not

Picked up an online order on Monday, the tent is great, very happy with it. Went back on Wednesday to buy some more stuff but the guy at the till was an unpleasant person. He couldn't find my membership straightaway and got very dismissive and sarcastic.

3 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Exeter

Respuesta de GO Outdoors - Exeter

Thanks for giving us 4 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

All a fantastic service

All a fantastic service. But would say getting things online is harder if you need to change any details on your delivery... but still very good if you like online next day delivery. But I found going in store a very pleasant experience with all staff very lovely and friendly and able to help. I like seeing all the tents up as that's what I brought.

20 de mayo de 2026
Logotipo de GO Outdoors - Exeter

Respuesta de GO Outdoors - Exeter

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Lewis was extremely patient and…

Lewis was extremely patient and helpful. He shared his own DofE experience, which my children found interesting!

24 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Exeter

Respuesta de GO Outdoors - Exeter

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Exeter Go Outdoors

We had a great visit to the Exeter branch of Go Outdoors. Harry could not have been more helpful in helping us select our trekking boots for the Atlas mountains. He was knowledgeable, able to provide some top tips from personal experience, and gave us plenty of time to make a decision. At no point did we feel pressured to make a decision, and I believe we would have received the same service had we been 'just looking'.
Great experience and will definitely return again - well worth the 2+hour drive!

28 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Exeter

Respuesta de GO Outdoors - Exeter

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

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