GO Outdoors - Halifax (Express) Opiniones 

592
TrustScore: 5 sobre 5

4,9

2 Crown Street, West Yorkshire, HX1 1TT Halifax, West Yorkshire, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fantastic service from Emma (I think!) Just resubscribed my membership and.took some time to come through to the till...patience and the manager helped in getting my discount! Hoorah. A great experien... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

What a Great shop, 2 chaps serving were very helpful,1 on the till very polite and the 1 helping me choose a shoe was patiently waiting for me to decide, without putting any pressure on me, unlike som... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Dealt with Jake a couple of times now and his friendly knowledgable approach was fantastic. Recommended gear based on what we needed.

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Never received email confirming my parcel was ready for click and collect. Called in the shop by chance and my parcel was there. Had been waiting nearly two weeks since placing order.

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Halifax (Express)

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • 2 Crown Street, West Yorkshire, HX1 1TT, Halifax, West Yorkshire, Reino Unido

  • 01422 413646

4,9

Excelente

TrustScore: 5 sobre 5

592 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(592)

35.238 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

In store pick up

In store pick up, meant I could choose a local store where I could collect rather than having to take time off work waiting for a parcel delivery. I would have bought locally but the offer was online and the product was not on display locally. It’s a small shop and staff are great.

5 de abril de 2026
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Steve and Dave were very helpful and…

Steve and Dave were very helpful and friendly. Fussed our dogs and gave them treats. Excellent service.

4 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great advice and help

I had limited time on a visit to Halifax and wanted to buy walking boots amd a rucksack. The advice and help I got from Alex and Steve was a politely 1st rate. I walked away really thrilled at my purchases. The advice was helpful, concise and clear. They listened to what I wanted, worked around a tricky brief (Im mid 60s with swollen feet and ankles) and came.up woth the perfect walking boots all in minutes. I didn't miss my train, amd walked to the station with everything Id come for. Excellent ambassadors for your chain. Funny, helpful and professional

29 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Halifax Express store…10/10

Called at the Halifax Express store today to pick up some new walking boots ! We were greeted by Steve and Alex who made every effort to match our needs without pressure just friendly experienced advice ! I found the perfect pair for me at a great price unfortunately didn’t have my son’s size in the boots he wanted but he was pointed in the right direction by Steve ! All in all a great shop I’ll be using again ! 10/10 👍

29 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Staff really helpful and friendly

Staff really helpful and friendly. Top service from Steve and Alex

29 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 1 estrellas sobre 5

Misleading marketing

I purchased an item which was tagged as £23 for members or "retail price" of £45. Membership cost me £5, so I was misled into believing that I'd saved £17 by paying the membership fee. A quick Google search, which admittedly I should have done before supporting this business, revealed the exact same item for, lo and behold, £23! Not £45. I returned to the store to request a refund for the membership but was refused. I hope the £5 you scammed me out of was worth the 1 star review. 👍

28 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

A refreshing browsing and buying experience

I was assisted by Alex and Steve today. I haven’t been in the shop before/for a long time and was very happy with their expertise and the advice I was given. Such a nice change to talk to floor staff who know their subject and helpfulness without pressure to buy. Will definitely use ‘Go Outdoors’ again.

28 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Store assistant was very helpful

Store assistant was very helpful, pleasant and efficient.

8 de marzo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Welcoming atmosphere

Welcoming atmosphere, helpful staff

28 de febrero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Came to go outdoors in Halifax to try…

Came to go outdoors in Halifax to try and find a waterproof jacket last minute. Alex and Steve were so helpful and I found exactly what I needed. Great customer service!

15 de febrero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful staff :)

A member of staff called Evie helped me to pick the best socks suitable for my intended use, they have worked so well to keep me warm in the climate im using them in.

1 de febrero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent and fast service dealing with…

Excellent and fast service dealing with order

30 de enero de 2026
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service , the assistants were very helpful and knowledgable. We need a Go outdoors in Halifax otherwise we have to travel to Leeds.

6 de febrero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great experience finding a walking boot....

Great experience when trying to find a perfect walking boot, found a lovely brown North Ridge pair in the sale and Alex was brilliant with his advise and customer service skills as tried a number of different pairs on.

31 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Friendly environment

Friendly environment, the staff there were great.

31 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Disappointment turned to delight!

I'm a member & was really disappointed when one of my walking boots failed. The toe cap came "unstuck" & was flapping around as I walked. I'd had them a while but they'd not seen a lot of use. No cobbler would touch them. I went into store and met Jack, who apologised and looked up my membership which had just expired. He could see that one boot was still "perfect" so it was obviously a faulty seal. I was delighted that he offered me a a generous offer towards any new pair of boots. This time I chose Peter Storm, their "Own brand" and have tested them out on 5 walks now. They're great! I am a very satisfied customer & have told my friends about the experience . "Hat's off" to supervisor (Jack?) for great customer service.

14 de enero de 2026
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Knowledgeable and friendly staff

Two extremely friendly and helpful male assistants. I had found a pair of women’s hiking boots on the website. One pair of size 5 were shown to be at the Halifax store. The assistants immediately located the pair and the whole purchase took a total of a few minutes. I was advised to renew my Go Outdoors
Membership card so that I could access the discount.

22 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

NEW YEAR NEW SHOES

NEW YEAR NEW SHOES
I was greeted at the shop door with an acknowledgement of hello. I enquired about mens walking shoes and was directed upstairs. I asked the shop assistant I now know as Nicola where the shoes were. I explained my feet are a full shoe size different. She helped me select a shoe I liked and gave me walking socks to try them on. After a few trials I was happy with my selection. Nicola advised me to wear them at home first and if I wasn't happy with them I could return them, that's the first time I have been given that advice in 60 years of buying footware.

26 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Alex and Steve were superb

Alex and Steve were superb - but to be honest I’ve come to expect great things in the Halifax store !
Alex took a great deal of time to advise about thermal layers for my husband who’s a wheelchair user - he was so thoughtful and thorough
Love this store
Only wish it was bigger

13 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

The staff were super friendly and…

The staff were super friendly and helpful made it a great shopping experience, nothing worse than staff who don’t want to be there but these guys were brilliant thank you.

21 de diciembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

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