GO Outdoors - Halifax (Express) Opiniones 

594
TrustScore: 5 sobre 5

4,8

2 Crown Street, West Yorkshire, HX1 1TT Halifax, West Yorkshire, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fantastic service from Emma (I think!) Just resubscribed my membership and.took some time to come through to the till...patience and the manager helped in getting my discount! Hoorah. A great experien... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

What a Great shop, 2 chaps serving were very helpful,1 on the till very polite and the 1 helping me choose a shoe was patiently waiting for me to decide, without putting any pressure on me, unlike som... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Dealt with Jake a couple of times now and his friendly knowledgable approach was fantastic. Recommended gear based on what we needed.

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Never received email confirming my parcel was ready for click and collect. Called in the shop by chance and my parcel was there. Had been waiting nearly two weeks since placing order.

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Halifax (Express)

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • 2 Crown Street, West Yorkshire, HX1 1TT, Halifax, West Yorkshire, Reino Unido

  • 01422 413646

4,8

Excelente

TrustScore: 5 sobre 5

594 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(594)

35.367 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

I was served by Steve today he was very…

I was served by Steve today he was very helpful and knowledgeable!

25 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Helpful advice provided in a friendly way.

Good advice provided in a friendly way by Jake & Steve. Bought an Osprey rucksack following their recommendations for what I wanted. Came away happy with my choice.

27 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Good experience

Once in shop was asked by steve if we had a membership card. He was very friendly and polite. He left us to look around not like other stores where staff approach you as soon as you walk in.
The shop was clean and warm. Plenty of stock to look at.
Will come again.

24 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Pleasant Shopping Experience

Found the staff helpful and friendly when looking for a hat for my grandson and was able to make a welcome saving after having the advantages of a Discount Card explained to me. Many thanks Steve, Alex and Jake for a pleasant shopping experience.

21 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Amazing service from Steve he knows his…

Amazing service from Steve he knows his stuff very helpful 10/10 service

22 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Steve and and Jake need a pay rise…

Steve and and Jake need a pay rise ASAP, they were very helpful dealing with my order.
Thanks fellas

21 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Thank you to Jake and Steve

Thank you to Jake and Steve. Sorted out a return and swap for my hubbys boots. Very polite and professional.

20 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Purchased a new Rab jacket from this…

Purchased a new Rab jacket from this little Halifax store and was really happy with the jacket and the service I was given from Cass, Steve and Alex, will most certainly be back before the Black Friday deals end

31 de octubre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 1 estrellas sobre 5

Less than satisfactory first time experience

Reserved an item for collection in store, I receive a text message to say that the item needs to be collected by the evening of the next working day. I work a full time job and their stores are only open 9-5.30 every day. On the same day I receive another text message me to remind me to come and collect my order. I ask my manager to finish work a bit earlier so I can go and pick up the order. I then arrive at the store 15 mins before closing time and I show the text messages to the shop assistant and she says 'those messages are sent from the head office, it's got nothing to do with us, we normally keep the orders in for 1 week' Well I say can you see how stressful it can be receiving those text messages one after the other. Please review your policy and please stop sending those type of texts to your customers as they can be very stressful and create a negative experience.
I then get to pay for my item and they wanted to charge me the full price. I say that online there was an extra15 Black Friday code I applied to my order. A bit reluctant the manager applied the code. Had I not said anything would've I been charged the full price?! Very strange shop, this was a Christmas present for somebody else but I don't think I'll ever shop here unless it's a present for somebody else. Happy to provide proof of the text messages.

12 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Both Jake and Steve were immediately at…

Both Jake and Steve were immediately at hand to provide any assistance. Made the transaction seamless with a freindly customer focused atmosphere.

6 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Awesome staff, always happy to help

The staff in store when I was shopping was really knowledgeable and helpful, I told them what I wanted but wasn't sure on which brand would best suit my needs, the help I got was great. I've shopped in this particular store afew times now and every time I go in, there is always a warm greeting and staff going above and beyond every single time. I'll most certainly be shopping there again

1 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Emily was super helpful /polite and…

Emily was super helpful /polite and efficient

29 de octubre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great shop and the staff are the most…

Great shop and the staff are the most helpful and welcoming! Pleasure shopping here every time!

1 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great Service

Great service given as usual at this store. Both Steve & Alex provide assistance with all questions and provide good service always.

1 de noviembre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Good staff and knowledgeable.

Good staff and knowledgeable.

25 de octubre de 2025
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

The Halifax store is only a small store…

The Halifax store is only a small store but had plenty of items in stock to chose from. As always the staff were very helpful and gave constructive advice on what was available both in store or could be ordered in.

27 de octubre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

The staff have always been helpful and…

The staff have always been helpful and informative. They have good knowledge of the range of goods and forthcoming to any question

19 de octubre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Prompt and polite service from both…

Prompt and polite service from both members of staff

22 de octubre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Helpful Staff

My daughter needed some walking shoes and Emily was very friendly and helpful in finding the best ones for her. She also explained the benefits of the membership scheme so we made a small saving and can use it for a year.

13 de octubre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Purchased a new pair of boots

Purchased a new pair of walking boots, assisted by Emily who was very helpful and knowledgeable. Steve was on the till and gave more advice on after care. Both were very friendly and I would recommend Go Outdoors Halifax.

9 de octubre de 2025
Opinión espontánea
Logotipo de GO Outdoors - Halifax (Express)

Respuesta de GO Outdoors - Halifax (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

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