Very cheerful and helpful staff Maj Priyam and Aymaan assisted in trying out various Daypacks and hiking boots. Explaining the different features. Finally settling with OEX backpack and Merrell... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónTottenham Court Road 248, W1T 7QZ London, England, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The staff at this location are absolutely amazing. In particular the manager, Tiffany. I bought a decent puffer jacket earlier this year. Unfortunately it ripped not long after buying it. The manage... Ver más
La empresa ha respondido
The staff were very helpful and friendly, there is a nice cozy vibe between the staff members and after my 2nd visit in two days I have noticed that they go above and beyond to satisfy their custom... Ver más
La empresa ha respondido
The staff was very helpful, welcoming and professional. Sophie and Priyham were easily able to answer all of my (many) questions, and I left very satisfied. The shop itself is pretty good and very... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de artículos de campamento
- Tienda de ropa deportiva
- Tienda de bicicletas
- Club de escalada
- Servicio de montar a caballo
- Tienda de artículos para correr
Acerca de GO Outdoors - Tottenham Court Road (Express)
Escrito por la empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito por la empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Información de contacto
Tottenham Court Road 248, W1T 7QZ, London, England, Reino Unido
4,9
Excelente
535 opiniones
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Majeed was extremely helpful
Majeed was extremely helpful, provided great advice and helped me to find the item I was looking for
20 de enero de 2026
Opinión espontánea
Respuesta de GO Outdoors - Tottenham Court Road (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Wonderful customer service from Tahmid and Sophia!
Tahmid and Sophia were very helpful in helping us find the right pair of walking boots! We tried lots of pairs on but they were incredibly patient and answered all the questions that we had. They were very knowledgable and able to support very well!
18 de enero de 2026
Opinión espontánea
Respuesta de GO Outdoors - Tottenham Court Road (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
The staff were very helpful and super awsome!and…
The staff were very helpful and friendly, there is a nice cozy vibe between the staff members and after my 2nd visit in two days I have noticed that they go above and beyond to satisfy their customers needs.
Tiffany and 'GAY' Maj (insider joke, not homophobic) were absolutely awsome, to the extent of Maj running after me yesterday for 50 meters to hand me the hiking stick which I'd forgotten.
Huge thanks to Tiff for the nice discount.
I highly recommend this store.👍👍👍
15 de enero de 2026
Opinión espontánea
Respuesta de GO Outdoors - Tottenham Court Road (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Good service
My wife always has problems getting suitable shoes because of a bunion on one leg. We went to GoOutdoors in Tottenham Court Road. Maj was extremely patient and helpful with various suggestions. With his help my wife was able to find suitable and comfy shoes.
3 de enero de 2026
Opinión espontánea
Respuesta de GO Outdoors - Tottenham Court Road (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Good products, helpful staff
Bought a pair of Merrell walking boots. The store had a good selection and Tahmid was very helpful giving good advice on the types of walking boots. Very satisfied with the boots I purchased from this store. They are a good fit, supportive with good grip, feel well made and are comfortable. A good London store to visit, with helpful staff.
30 de diciembre de 2025
Opinión espontánea
Respuesta de GO Outdoors - Tottenham Court Road (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Respuesta de GO Outdoors - Tottenham Court Road (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
I came today to buy some hiking gear…
I came today to buy some hiking gear with a friend of mine. I was very pleased by the customer service we received from Maj, Jay, Samuel and Tiffany. Absolutely kind and professional staff. Thanks 💚
7 de enero de 2026
Opinión espontánea
Respuesta de GO Outdoors - Tottenham Court Road (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Good honest service with a smile
Was served by Tahmid and whole experience was top draw. He was knowledgeable and helpful and provided solid advice. Did not feel rushed or pressured. Bought a pair of walking boots and am very satisfied.
Thank you.
6 de enero de 2026
Opinión espontánea
Respuesta de GO Outdoors - Tottenham Court Road (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent smiley service and a discount…
Excellent smiley service and a discount as my membership has lapsed. A great start to the New Year! Thank you. I work in customer service and recognize good customer service when I receive it.
5 de enero de 2026
Opinión espontánea
Respuesta de GO Outdoors - Tottenham Court Road (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Friendly and helpful staff
Sophia was helpful, patient and very knowledgeable. Bought a great pair of Scarpa walking boots. Will definitely go back.
3 de enero de 2026
Opinión espontánea
Respuesta de GO Outdoors - Tottenham Court Road (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
The staff were very helpful and helped…
The staff were very helpful and helped me come to the right decision.
28 de diciembre de 2025
Opinión espontánea
Respuesta de GO Outdoors - Tottenham Court Road (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
I had a rare problem with my walking…
I had a rare problem with my walking boots. One of the boots was letting in water, which is unusual.
I had my receipt and since it was within one year of purchase they immediately changed the boots for me- no quibbling at all. Both members of staff were great,and really supportive. That's part of the reason why I shop there. They know their stuff and take care of their customers. Now one thing to note. When you buy any shoes or boots hold onto the box. Without a receipt no chance, but without the box It's the same !
I was very luck they saw I was a loyal customer. Thanks Tiffany and Sophia youre both the best!
6 de diciembre de 2025
Opinión espontánea
Respuesta de GO Outdoors - Tottenham Court Road (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Great stock
Great stock, prices and helpful staff. Tourif was very friendly and helpful during the check out. Will come back again!
28 de diciembre de 2025
Opinión espontánea
Respuesta de GO Outdoors - Tottenham Court Road (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The staff could not have been more…
The staff could not have been more helpful
24 de diciembre de 2025
Opinión espontánea
Respuesta de GO Outdoors - Tottenham Court Road (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
fantastic customer service…
Had a fantastic customer service experience from Maj and Tahmid. I’ve walked away with some great boots and I’m really happy with the attentive attitude and proactive approach. Queries were answered thoughtfully and professionally. Fab!
23 de diciembre de 2025
Opinión espontánea
Respuesta de GO Outdoors - Tottenham Court Road (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great service from Aaron when buying…
Great service from Aaron when buying new walking boots his knowledge helped us buy some scarpa walking boots
23 de diciembre de 2025
Opinión espontánea
Respuesta de GO Outdoors - Tottenham Court Road (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Awesome Customer Service
Great stuff, awesome Customer Service!
21 de diciembre de 2025
Opinión espontánea
Respuesta de GO Outdoors - Tottenham Court Road (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great and helpful service by Inayah.
Great and helpful service by Inayah.
14 de diciembre de 2025
Opinión espontánea
Respuesta de GO Outdoors - Tottenham Court Road (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Respuesta de GO Outdoors - Tottenham Court Road (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Maj & Tahmid …
Maj & Tahmid …
Thank you so much for your help yesterday in store- So nice to receive such great customer service!
🌟🌟🌟🌟🌟
18 de diciembre de 2025
Opinión espontánea
Respuesta de GO Outdoors - Tottenham Court Road (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.