Gordons Chemists Opiniones 

6504
•
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

"Appalling customer service. Bought a Voduz straightener here for £109 which is dangerously faulty and caused physical burns to my forehead. My friend suffered the exact same injuries from this model.... Ver más

Valorada con 5 estrellas sobre 5

How do i start.... Today i had to ring Gordons Chemist Head Office as we had sent a parcel to them in error worth £700.00. Peter who i spoke to went above & beyond for us He traced our parcel & c... Ver más

Valorada con 5 estrellas sobre 5

I was looking for a Joop fragrance and a search found this company selling it at half the price of Amazon. I hadn't heard of them before and was a little reluctant, but saw they had good Trustpilo... Ver más

Valorada con 5 estrellas sobre 5

My Sarah Jessica Parker perfume set was a Christmas present for my wife and is beautiful. It arrived promptly and well packaged and even had some free skin care sachets in the package too. When I phon... Ver más

Información sobre la empresa

  1. Perfumería
  2. Tienda de artículos para el cuidado personal
  3. Tienda de cosméticos
  4. Tienda de productos capilares

Escrito por la empresa

Gordons Chemists are Northern Ireland's leading independent pharmacy chain. We serve thousands of patients and customers every day on the high street, from more than 60 pharmacies across Northern Ireland and Scotland. We hope that you're satisfied with the service that you've received from us. If something wasn't right, we'd like you to tell us about it, because that will allow us to rectify it - both for you, and for the customer who'll place an order with us tomorrow. And if we did something well, we'd be delighted to hear about that too. Not to give ourselves a pat on the back, but to make sure that we can keep on doing what we do well. Thanks for your time.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

7 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

Todas las opiniones

(6504)

24 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Staff are excellent in gordons…

Staff are excellent in gordons milngavie.always have a smile.know you by name and ask how you are.pharmacists are very nice along with dispensers.susan was always helpful when I was looking buy something.best chemist to go into in milngavie.thorougy recommend them.

6 de enero de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Spillage during transit

First off items were delivered in good time ,and only one issue stops me giving more stars .Problem was quite obvious when box was handed to me by neighbour as dpd courier left it at next house up rather than my own,but real issue was i lost most of 2 bottles of the loreal shower gel ,remaining 4 were fine ,but 3 quarters of the 2 bottles had the caps off,i believe the 6 bottles should have been put in the narrow box they ship in ,which alone would have prevented this loss,the caps are easy to pop off and even some sellotape could have been placed as a precaution.
Ive since bought another 6 from amazon which did ship in original manufacturer narrow box which was then placed in larger box with another item ,and no spillage.Prevention better than cure.Thanks

5 de diciembre de 2024
Opinión espontánea
Logotipo de Gordons Chemists

Respuesta de Gordons Chemists

Many thanks for taking the time to provide us with this feedback. We're deeply sorry to hear of the issues you've experienced with your order.

Please contact our Customer Services team to provide us with your order details, and we'll be able to resolve this for you.

Best wishes, and thanks again for taking the time to review our service.

Valorada con 5 estrellas sobre 5

I was looking for a Joop fragrance and…

I was looking for a Joop fragrance and a search found this company selling it at half the price of Amazon. I hadn't heard of them before and was a little reluctant, but saw they had good Trustpilot reviews so took the gamble.

Goods turned up within a few days exactly as described!

Highly recommended and certified legit by me!

9 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Shocking employees all with an…

Shocking employees all with an attitude, rude, unprofessional and always saying how busy they are. Sorry that our health conditions are causing you all big issues! Everyone who works is busy…its called a job and without the customers there would be no job! #wakeup #manners #professionalism

11 de noviembre de 2024
Opinión espontánea
Logotipo de Gordons Chemists

Respuesta de Gordons Chemists

Many thanks for taking the time to leave us this feedback. We're deeply sorry to learn that you've had a negative experience when visiting one of our stores, and we're keen to learn more about this.

We would be extremely grateful if you could send us some further details about your visit by emailing: info@gordonsdirect.com

We look forward to hearing from you, looking into this for you and hopefully learn from your experience.

Best wishes,
Gordons Chemists

Valorada con 4 estrellas sobre 5

Fair price, prompt delivery.

It's hard to find the toothpaste I purchased anywhere else. The price was fair, and delivery was prompt with good communications about the order and delivery. Would have been 5 stars if delivery was free.

14 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Really good company

Really good company. Fast delivery. Ordered to wrong address. Emailed them immediately. They corrected my mistake. Thank you!

5 de octubre de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

uncertain that its genuine

Not convinced that the perfume I purchased is 100% genuine. I purchased two 90 ml of Classique by Jean Paul Gautier , My friends and family have commented that they can't smell my usual perfume , of which I have worn on and off for the last 20 years. I shall return the unopened one for a full refund

19 de agosto de 2024
Logotipo de Gordons Chemists

Respuesta de Gordons Chemists

Dear Sharon

Many thanks for your enquiry, and for your custom. We greatly appreciate that you have chosen to shop with us.

Please be assured that every item we sell is fully genuine and authentic, and has been sourced only from a Licenced Distributor.

The item you have purchased is an Eau de Toilette, which has less concentration than an Eau de Parfum; so this perhaps explains why you find the item you've received to be different to what you'd expected.

You can of course return any unopened item to us; please contact our Customer Services team at info@gordonsdirect.com to arrange this.

Best wishes
Gordons Direct

Valorada con 1 estrellas sobre 5

Poor staff experience

Went to Gordons Springhill to get Beconase Spray as recommended by my GP. He told me my current spray has no steroid so will not be effective against my sinus condition. I went to the pharmacy and after a while the staff who also consulted with the Pharmacist informed me that i need a prescription for Beconase Steroid spray. I came home and rang the doctor again who was a little surprised at the lack of knowledge of the Pharmacy and even a quick google search tells me that The active ingredient in Beconase is a corticosteroid / steroid. I suggest you train your staff.

7 de septiembre de 2024
Opinión espontánea
Logotipo de Gordons Chemists

Respuesta de Gordons Chemists

Dear Michael,

Thank you for taking the time to send us this review.

We are so sorry to learn of your experience in the Springhill branch, this has been sent to our senior management to investigate. Would you mind providing us with your contact number please to info@gordons-chemists.com?

We hope to get this resolved, if you need anything else please do not hesitate to contact us.

Best wishes,
Charlotte
E-Commerce Assistant

Valorada con 1 estrellas sobre 5

Free products are deliberately not delivered

Very bad online shop, they offer free products for ordering, these are then also included in the order confirmation. However, the free products are simply left out upon delivery. The free product is simply crossed out by hand on the delivery note

31 de julio de 2024
Opinión espontánea
Logotipo de Gordons Chemists

Respuesta de Gordons Chemists

Many thanks for taking the time to leave this feedback.

Please note that your order was not eligible to receive this free gift. This gift was available only with the purchase of certain items, which you did not purchase. This was stated clearly on our website, and we apologise if you've missed this information, and for any disappointment caused.

Best wishes, and many thanks for your custom.

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