They obviously read my messages to understand my problem, and dealt with it. Efficiently. And without me having a hard time resetting this, re logging that, etc. Simple, but sadly not at all always... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
It was all about the fantastic Georgina. My problem & queries were complex. This necessitated much interaction with Georgina. Who was superb. Patient kind well informed professional & took the troubl... Ver más
La empresa ha respondido
When my app stopped working, I reached out to customer support and was assisted by Georgina. From the start, her communication was excellent. She kept me informed every step of the way, provided timel... Ver más
La empresa ha respondido
The Gourmet card attached to my Lloyds account expired and I wanted to renew it directly through the app as it saves me a lot of money. Unfortunately this was not possible. I then contacted their cust... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Gourmet Society
Escrito por la empresa
Introducing Gourmet Society.
Gourmet Society offers members some of life’s delicacies for less. With endless savings made for time spent at home as well as out and about, members can enjoy the Gourmet Society experience 7 days a week.
Our Savings
Gourmet Society offers members some of life’s delicacies for less. With endless savings made for time spent at home as well as out and about, members can enjoy the Gourmet Society experience 7 days a week.
Our Savings
Download our app.
Start using your membership straight away by downloading the free Gourmet Society app to discover restaurants, access movie e-codes and more.
Trial for free.Become a Gourmet Society member today with a free 30 day trial.
Información de contacto
4,7
Excelente
8 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Top notch service
30 de marzo de 2026
Respuesta de Gourmet Society
Thank you for your review. I’m really glad to hear you received top notch service. We appreciate you taking the time to share your experience, and we’re always here if you need anything in the future.
Lynda was very polite.
Lynda was very polite and gave clear, precise instructions.
30 de marzo de 2026
Respuesta de Gourmet Society
I’m really glad to hear that Lynda was so polite and provided clear, precise instructions. It’s great to know she made the process easy and straightforward for you.
Prompt response to my query email.
Prompt response to my query email.
Hopefully, the suggestion will work. Time will tell....
But seemed very knowledgable & professional. Impressed!
27 de marzo de 2026
Respuesta de Gourmet Society
Thank you for your review. I’m really glad to hear you received such a prompt and professional response to your query. It’s great to know the advice felt knowledgeable and left you impressed. Hopefully the suggestion works smoothly for you.
Brilliant sorted out my account quickly
26 de marzo de 2026
Respuesta de Gourmet Society
We appreciate you taking the time to share your experience. I’m really glad to hear your account was sorted quickly and everything is now back up and running for you.
Very quickresponse to problem and dealt…
Very quickresponse to problem and dealt with straight away
26 de marzo de 2026
Respuesta de Gourmet Society
I’m really glad to hear your issue received such a quick response and was dealt with straight away. We appreciate you taking the time to share your experience.
Been having issues opening app for a…
Been having issues opening app for a couple of weeks so I contacted Georgina at Gourmet Society and although it took a while to get sorted Georgina kept trying and eventually got it sorted.
Throughout all emails Georgina was extremely helpful and always polite and persistent in getting the problem resolved.
Thank you very much.
Patricia
26 de marzo de 2026
Respuesta de Gourmet Society
Thank you so much for your lovely review, Patricia. I’m really glad to hear that Georgina was able to support you throughout the issues you were having with the app. Even though it took a little time to get everything resolved, it’s wonderful to know she stayed helpful, polite, and persistent until the problem was fully sorted.
We truly appreciate your patience, and your kind words will mean a lot to her. If you ever need anything else, we’re always here to help.
Helpful and efficient
I needed help accessing my account and received a prompt and clear reply.
26 de marzo de 2026
Respuesta de Gourmet Society
Thank you for your review. I’m really glad to hear you received a prompt and clear reply when you needed help accessing your account. We appreciate you taking the time to share your experience.
Once I was able to contact Keish,my…
Once I was able to contact Keish,my problem was resolved. I really don’t understand what caused the problem?.Nevertheless the young lady was excellent.
25 de marzo de 2026
Respuesta de Gourmet Society
Thank you for your review. I’m really glad to hear that once you were able to reach Keish, your issue was resolved. She’ll be delighted to know you found her support excellent. I understand it can be frustrating not knowing what caused the problem in the first place, but I’m pleased we were able to get everything sorted for you in the end.
Query speedily dealt with
25 de marzo de 2026
Respuesta de Gourmet Society
Thank you for your review. I’m really glad to hear your query was dealt with so quickly. We appreciate you taking the time to share your experience.
Annoying software upgrades
I have used the Gourmet card for many years but this year it took 12 emails over 3 weeks to gain access to the new app. A special mention to Sarah in Customer Service who promptly responded to my queries over those three weeks. We finally got there!! I often use the card as it presents genuine savings so once again thank you Sarah but Gourmet can you please stop changing the software or send me a plastic card to save the stress in future hence only 3 stars
25 de marzo de 2026
Respuesta de Gourmet Society
Thank you for taking the time to share your feedback, and for being a long‑time Gourmet Card user we really do appreciate your loyalty. I’m sorry to hear it took so many emails to get you back into the new app this year, but I’m glad we finally got everything resolved for you.
A special thank you for recognising Sarah’s support. It’s great to hear she was able to assist you promptly throughout the process.
We understand that changes to the app can be frustrating, and your comments are genuinely helpful. I’ll make sure your feedback is passed on to the team.
My problem was dealt with within the…
My problem was dealt with within the allocated time scale, I was kept to to date with clear informative emails.
25 de marzo de 2026
Respuesta de Gourmet Society
I’m really glad to hear your issue was resolved within the expected timeframe and that you were kept up to date with clear, informative emails throughout. We really appreciate you taking the time to share your experience.
Contacted about a problem with their…
Contacted about a problem with their Gourmet plus app. They went away and sorted it. Was kept in the loop when the problem would be sorted. Great service from Josh in contacting me.
25 de marzo de 2026
Respuesta de Gourmet Society
I’m really glad to hear that Josh was able to get the Gourmet Plus app issue sorted for you and kept you updated throughout the process. It’s wonderful to know you received clear communication and a smooth resolution.
The team were friendly helpful and…
The team were friendly helpful and efficient at sorting out the query I had.
25 de marzo de 2026
Respuesta de Gourmet Society
Thank you for your kind review. It’s great to hear that our team were friendly, helpful, and efficient in getting your query sorted. We really appreciate you taking the time to share your experience.
I had helpful information and guidance
I needed some information and guidance, and was impressed at the level of help. Also impressed to have quite speedy human contact, rather than a machine. Keep this up, and well done. Thank you.
24 de marzo de 2026
Respuesta de Gourmet Society
Thank you so much for your kind review. I’m really glad to hear you received helpful information and guidance, and that you were able to speak with someone quickly. We know how valuable real human support is, so it’s wonderful to hear this made a positive difference for you.
Problem solved 😊😊
24 de marzo de 2026
Respuesta de Gourmet Society
Great to see the problem was solved 😊
Kiesha
Kiesha
Went above and beyond to help me get my problem sorted. Was a pleasure to deal with and answered my emails quickly.
I am very happy as to how my query was resolved. Thankyou Anne
24 de marzo de 2026
Respuesta de Gourmet Society
I’m so pleased to hear that Kiesha went above and beyond to help get everything sorted for you. It’s great to know she was a pleasure to deal with and responded to your emails so quickly. We’re delighted that you’re happy with how your query was resolved.
Great communication and superb offers and customer support
Great communication and superb customer support, and then there’s the great value using the card, top notch
24 de marzo de 2026
Respuesta de Gourmet Society
Thank you so much for your fantastic review. It’s wonderful to hear that you’ve enjoyed great communication, superb customer support, and the brilliant value that comes with using your card. Feedback like this truly means a lot to us.
Problem with app after recent update
Problem with app after recent update. Advisor gave plenty of comprehensive solutions, first of which worked
23 de marzo de 2026
Respuesta de Gourmet Society
Thank you for your review. I’m glad to hear that our advisor was able to offer clear, comprehensive solutions and that the first one did the trick. We appreciate you taking the time to share your experience, especially after the recent app update.
Configuring the NEW app
Configuring the NEW app. wasn’t as straight forward as the email suggested.
It took 3 days to get a sensible solution.
20 de marzo de 2026
Respuesta de Gourmet Society
Thank you for your feedback. I’m sorry to hear that setting up the new app wasn’t as straightforward as expected. It shouldn’t have taken that long, and I appreciate your patience while we worked towards a proper solution. We’re always looking to improve, so your comments are really helpful.
Quick response that I could understand
20 de marzo de 2026
Respuesta de Gourmet Society
I’m really glad to hear you received a quick response and that everything was explained clearly. It’s great to know the support you received was easy to understand.
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