They obviously read my messages to understand my problem, and dealt with it. Efficiently. And without me having a hard time resetting this, re logging that, etc. Simple, but sadly not at all always... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
It was all about the fantastic Georgina. My problem & queries were complex. This necessitated much interaction with Georgina. Who was superb. Patient kind well informed professional & took the troubl... Ver más
La empresa ha respondido
When my app stopped working, I reached out to customer support and was assisted by Georgina. From the start, her communication was excellent. She kept me informed every step of the way, provided timel... Ver más
La empresa ha respondido
The Gourmet card attached to my Lloyds account expired and I wanted to renew it directly through the app as it saves me a lot of money. Unfortunately this was not possible. I then contacted their cust... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Gourmet Society
Escrito por la empresa
Introducing Gourmet Society.
Gourmet Society offers members some of life’s delicacies for less. With endless savings made for time spent at home as well as out and about, members can enjoy the Gourmet Society experience 7 days a week.
Our Savings
Gourmet Society offers members some of life’s delicacies for less. With endless savings made for time spent at home as well as out and about, members can enjoy the Gourmet Society experience 7 days a week.
Our Savings
Download our app.
Start using your membership straight away by downloading the free Gourmet Society app to discover restaurants, access movie e-codes and more.
Trial for free.Become a Gourmet Society member today with a free 30 day trial.
Información de contacto
4,7
Excelente
8 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Quick and effective service
Quick and effective service, the advisor Keisha was excellent.
15 de abril de 2026
Respuesta de Gourmet Society
Thank you for your review. I’m really glad to hear that you received such quick and effective service, and it’s great to know that Keisha took excellent care of your query.
You resolved my problem very quickly
You resolved my problem very quickly. The wording in the email was helpful, respectful and easy for me to understand.
15 de abril de 2026
Respuesta de Gourmet Society
Thank you for your review. I’m really glad to hear that your problem was resolved so quickly and that the email you received was clear, respectful, and easy to follow.
We appreciate you taking the time to share your experience, and we’re always here if you need anything in the future.
My first experience with GS
I had difficulty setting up my account, my mistake i must add.Georgina was very helpful, the help i received was clear and easy to understand and my account was up and running in no time
15 de abril de 2026
Respuesta de Gourmet Society
Thank you for your review. I’m really glad to hear that Georgina was able to help you get your account set up, especially after the initial difficulty. It’s great to know her guidance was clear, easy to understand, and got everything up and running quickly.
Excellent service
This is the second time I have contacted the customer service department and have had excellent service both times. Keisha is so helpful, professional and friendly which is very unusual today. Top marks.
15 de abril de 2026
Respuesta de Gourmet Society
Thank you for your review. I’m really glad to hear you’ve received excellent service each time you’ve contacted us. It’s wonderful to know that Keisha has been so helpful, professional and friendly, feedback like this means a lot.
We truly appreciate you taking the time to share your experience, and we’re always here whenever you need support.
Helpful and friendly
Robyn was extremely helpful and I had my membership renewed in less than 5 minutes. Knew what my problem was straight away and gave me full details of what to do to reregister my membership.
I look forward to saving more money.😊
14 de abril de 2026
Respuesta de Gourmet Society
Thank you for your review. I’m really glad to hear that Robyn was so helpful and got your membership renewed in just a few minutes. It’s great to know she understood the issue straight away and gave you clear steps to re‑register your membership.
We really appreciate you sharing your experience, and we’re delighted you’re all set to enjoy more savings ahead.
Membership query
I had a query as couldn’t redeem my Gourmet Society membership for 2026.
After sending a message I received a reply from Georgina explaining what to do. Thankfully the instructions worked and all’s well for another year.
14 de abril de 2026
Respuesta de Gourmet Society
Thank you for your review. I’m really glad to hear that Georgina was able to guide you through the steps to redeem your 2026 membership. It’s great to know her instructions worked and everything is now sorted for another year.
Respuesta de Gourmet Society
We really appreciate you taking your time to share your customer service experience. Thank you for the lovely comments regarding your advisor Sarah.
Customer service is excellent
Customer service is excellent, the lady Georgina helped me and sorted everything really fast and easy for me.
Looking forward to using this.
9 de abril de 2026
Respuesta de Gourmet Society
We really appreciate you taking your time to comment with your positive feedback for Georgina and sharing your customer service experience, which is always welcomed by the Gourmet Society team and celebrated as it lets us know we’re on the right track!
Quick resolution
I got a speedy resolution from Georgina the resolved the issue i was having.
9 de abril de 2026
Respuesta de Gourmet Society
Thank you for the lovely comments regarding your advisor Georgina.
Anything else we can help with or any queries that pop up, please do contact our lovely team.
Lovely lady who got in touch with me…
Lovely lady who got in touch with me and sorted my problem straight away
8 de abril de 2026
Respuesta de Gourmet Society
Thank you for your review. I’m really glad to hear that our team member got in touch so quickly and was able to sort everything out straight away.
We appreciate you taking the time to share your experience, and we’re always here if you need anything in the future.
Sarah in Customer services
To be honest the lady (Sarah in Customer services) who helped me was brilliant . I had an App issue that I could not resolve, she assisted me greatly. Responded quickly & efficiently to my queries, in a language I understood & she didn't stop until the matter was resolved for me. Thankyou Sarah
8 de abril de 2026
Respuesta de Gourmet Society
Thank you for your review. I’m really glad to hear that Sarah was able to support you so brilliantly. It’s great to know she responded quickly, explained everything clearly, and stayed with you until the app issue was fully resolved.
Excellent customer care
Excellent customer care. Thank you for dealing with my issues so promptly and efficiently.
7 de abril de 2026
Respuesta de Gourmet Society
Lovely review, thanks for sharing your experience.
Respuesta de Gourmet Society
Thank you for your review. I’m really glad to hear your issue was resolved quickly and efficiently. We appreciate you taking the time to share your experience, and we’re always here if you need anything in the future.
Customer services are always helpful…
Customer services are always helpful and a special thank you to Georgina who sorts everything out.
The only downside is there are no telephone lines to be able to contact when you have a problem which might be dealt with a lot quicker.
30 de marzo de 2026
Respuesta de Gourmet Society
Thank you for your review. I’m really glad to hear that our customer services team have been consistently helpful, and it’s wonderful to know Georgina has been able to sort everything out for you. We truly appreciate your kind words.
We also understand your point about telephone support. While we currently handle queries online to ensure quicker, more accurate resolutions, feedback like yours is incredibly valuable as we continue to improve our service.
Thank you again for taking the time to share your experience. We’re always here to help whenever you need us.
Quick to respond to my issue and…
Quick to respond to my issue and resolved within a few emails !
App and service works well and saves a few quid along the way !
2 de abril de 2026
Respuesta de Gourmet Society
Thank you for your review. I’m really glad to hear your issue was resolved quickly and with just a few emails. It’s great to know the app and service are working well for you and even better that you’re saving a bit of money along the way.
We appreciate you taking the time to share your experience, and we’re always here if you need anything in the future.
After Gourmet Society Plus launched
After Gourmet Society Plus launched, I found that I couldn't log into the app on my phone. I therefore completed the form on the web site, asking for help. The contact was acknowledged straight away and I was told I would be contacted shortly. I was by Georgina, or patiently led me through the steps needed to rectify things, including, I think, some "backroom" changes which she carried out. And we were in!! Excellent support.
1 de abril de 2026
Respuesta de Gourmet Society
Thank you for your review. I’m really glad to hear that Georgina was able to support you so effectively after the Gourmet Society Plus launch. It sounds like she guided you patiently through each step and made the necessary behind the scenes adjustments to get everything working again.
We’re delighted you’re now successfully logged in, and we truly appreciate you taking the time to share your excellent support experience. If you ever need anything else, we’re always here to help.
I was unable to access your new app
I was unable to access your new app. Kelly responded to my request for help. It took several emails between us to allow me to finally access the app. Kelly was great with her advice and perseverance in helping me to sort out my access to the app.
2 de abril de 2026
Respuesta de Gourmet Society
Thank you for your review. I’m really glad to hear that Kelly was able to support you so patiently and effectively. It sounds like she worked with real perseverance to guide you through each step until you were finally able to access the app.
We appreciate you taking the time to share your experience, and we’re delighted everything is now sorted for you. If you ever need anything else, we’re always here to help.
Respuesta de Gourmet Society
Thank you for your review. I’m really glad to hear the communication was clear and helpful in resolving your app issue. We appreciate you taking the time to share your experience, and we’re always here if you need anything in the future.
Registration issues successful sorted
I was having problems accessing my account. The matter was quickly solved by Kiesha from Customer Services. Kiesha explained each step that I needed to take to ensure my registration via the App. All sorted very quickly. First class customer service.
1 de abril de 2026
Respuesta de Gourmet Society
Thank you for your review. I’m really glad to hear that Kiesha was able to resolve your registration issues so quickly. It’s great to know she guided you through each step clearly and made the whole process straightforward.
We’re delighted everything is now sorted for you, and we truly appreciate you taking the time to share your first‑class customer service experience.
Prompt help to resolve the problem.
30 de marzo de 2026
Respuesta de Gourmet Society
I’m really glad to hear you received prompt help in resolving the problem. We appreciate you taking the time to share your experience, and we’re always here if you need anything in the future.
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