Shockingly bad customer service. The checkout process is very unclear and misleading. You are not able to see your shipping costs (not even a range) until after you pay for your order. I was charge 17... Ver más
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Consulta las opiniones de los clientes
I was bought a plant by some friends, it arrived looking a little under the weather, in a bag without any information on the plant name, species or how to care for it. I emailed and I didn't get the... Ver más
I have now had three or four deliveries from Grace and Thorn, ranging from Christmas wreaths and garlands to succulents and dried flower bouquets. Each time I receive a delivery from them, I am seriou... Ver más
AVOID!!! Flowers last 5 days - apparently that's okay! Very rude. Accepts no responsibility. My £200 valentine flowers began to die after 4 days. I thought the florist would be upset and try ever... Ver más
Información sobre la empresa
- Floristería
- también en la categoría
- Diseñador floral
- Envío de flores
- Mercado de flores
Información proporcionada por diversas fuentes externas
Florist and plant shop in Hackney and Brick Lane. Selling bespoke bouquets, luxury flowers for events and weddings.
Información de contacto
Hackney Road 338, E2 7AX, London, Reino Unido
- www.graceandthorn.com
3,5
Medio
25 opiniones
No consta que solicite reseñas
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AMAZING HOUSEPLANTS AND CUSTOMER SERVICE
What an absolutely fantastic experience. From enjoying perusing their gorgeous website, learning from the most amazing newsletter and finally purchasing my two plants, Grace and Thorn have made my isolation bearable! I am now a proud mother of two houseplants (which were delivered in perfect health and SO quickly despite the global pandemic!). I cannot wait until I allow myself to buy another one! I am trying to wait until May to be good.... THANK YOU G&T!
23 de abril de 2020
Opinión espontánea
We used Grace and Thorn for our wedding…
We used Grace and Thorn for our wedding flowers, they did a fantastic job! All of the bouquets/buttonholes/corsages were so unique and looked beautiful at our venue. The team were very responsive and helpful with any queries we had. Highly recommend, thanks guys!
10 de septiembre de 2019
Opinión espontánea
Don't use for weddings
We used Grace and Thorn for our wedding flowers. Firstly, the person who was working with us changed no less than three times in the three month process because people kept quiting the business. On the day they also managed to deliver some of the flowers to the wrong place. The shop is alright and the flowers are nice, but they shouldn't be used for events.
20 de agosto de 2019
Opinión espontánea
horrible wedding flowers...
Order flowers for my wedding and when they arrived they looked misley. could have done better myself and did. Very disappointing as this is one of the occasions I would regard a bit of effort. Highly embarrassing and they should be ashamed of what value they give. Hipster for hipster sake and no actual substance. Now mind you I went to check out the store and spoke to one of the girls who confirmed the arrangement is taken care of to look well finished.
They don't care what they put out, as log as they add a few sprigs of grass and tie a ribbon. would have done better have I had gone and got a supermarket arrangement. horrible horrible horrible .. stay away and i would guess they are probably at the bottom of they league and don't have many returning online customers.
12 de junio de 2019
Opinión espontánea
Shockingly bad customer service
Shockingly bad customer service. The checkout process is very unclear and misleading. You are not able to see your shipping costs (not even a range) until after you pay for your order. I was charge 17 GBP additional (on top of a 92 GBP order) to pay for courier within Zone 1 London. Not only are they misleading customers but they are also charging a high fee for the courier. When I asked the founder, she refused to acknowledge the issue and encouraged me to cancel the order.
12 de febrero de 2019
Opinión espontánea
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