Halfords Autocentres Opiniones 

Dont bother complaining as you can see here not one reply to any complaints.

Excellent service from start to finish from Halfords, Incle Street, Paisley. Easy online booking. My MOT was carried out quickly and professionally. John and his team were friendly and helpful. The whole process was hassle free and I would highly recommend them.

My car failed its MOT at Halfords Stafford on 8 April due to a shock absorber. I was verbally advised that shocks should be replaced in pairs and was quoted £350, which clearly implied both would be replaced. When I collected the car on 10 April, only one shock had been replaced, but I was still charged the full £350. Driving with uneven shocks is unsafe. They also carried out a wheel alignment without my consent.When I complained, I was told £350 for one shock was “normal”, contradicting industry practice and their own advice. I was promised a callback that never happened. I submitted an online complaint and was offered an insulting £40 gift card, then a refund for the unauthorized alignment. Crucially, when I sent my bank details, they closed my case and my email bounced. The chat team promised to reopen it, but ignored me. I emailed their Resolution Experts on 28 April and have received zero response. I have been left £307 out of pocket since April by a garage operating in bad faith. I want my money back immediately.

Had a tyre fitted today that had a whopping screw in it, the team at Preston were absolutely fantastic, fast easy service and the new tyre is perfect.

I visited Halfords in Hartlepool to purchase a dashcam, but the model I wanted was not available as a complete set in-store. A member of staff helped me find the correct set online and advised me to purchase it there, then return to book a fitting.

I followed this advice and bought the dashcam set from the official website for around £300. However, when I returned to arrange fitting, I was told they could not install it because it was not purchased directly from Halfords.

This was extremely frustrating, as I relied on the guidance given in-store before making the purchase. It makes no sense to direct a customer to buy a product elsewhere and then refuse to provide the fitting service afterward.

To make matters worse, the staff member I spoke to showed no empathy and came across as dismissive, as though they just wanted to end the interaction quickly.

Overall, this was a very disappointing experience. I would not recommend this store based on the lack of consistency, communication, and customer care.

I recently ordered a bike from Halfords and specifically chose and PAID extra for the bike to be delivered as assembled.
The bike arrived, it looked assembled but when taken out to be used the front bar was not fixed at all and came out and was in my hands totally detached from the bike. I wasn't able to fix it and that is why I paid for the the assembled service. When I called to complain they told me I should bring it to nearest store, unfortunately my nearest store has been closed down and I am unable to walk with an unfixed bike miles and miles away to the next one!
I asked to help and to at least refund the "assembly" charges - at which point they sent me a reply email titled "CASE CLOSED"!!!!! and no one is replying to my emails. When you go on their website to find solutions to an issue, they links they provide are inexistent and come out as "403 forbidden"!!
Very disappointed from a company as this which seems legitimate but that does absolutely nothing to assist on an issue they created.
Will never buy again from this people.

Excellent service from the receptionist who was very helpful from booking appointment to when we picked up our car.
No issues with anything from start to Finnish .

I booked my Tesla in advance for an MOT and specifically checked beforehand that they were able to carry out the MOT on the vehicle. Despite that, when I arrived, I was told they did not have the correct type of ramp and therefore could not do the MOT.

This is completely unacceptable. If a garage is not properly equipped to MOT a Tesla, that should be made clear at the point of booking, not after the customer has taken time out of their working day and turned up in good faith.

The customer service was extremely poor, there was no proper attempt to resolve the situation, and the whole experience felt careless and unprofessional. I had taken a full day off work to attend this appointment, only to be told on arrival that they could not do the job they had already agreed to do.

A total waste of time and a very frustrating experience. I would not recommend them.

Still waiting for my car tyre refund after nearly 2 months. Phone call after phone call to try and sort it. In the end decided to go through my bank to try to reclaim it. I will never go to halfords again for car tyres

I dropped my car off at Halfords Autocentre Liverpool Aintree on Saturday at 8:15 AM for an MOT and full service. However, at 4:45 PM, I was informed that they had no engine oil and could not release my car until Monday morning because it was too dangerous to drive. I find this incredibly unprofessional; they had my car for over 8 hours before realising they lacked the necessary oil, and I needed my vehicle for work on Monday morning. To make matters worse, they sent me an email at 5:02 PM stating the work had been completed and that I could collect the car. This makes it seem like they are trying to cover their tracks. I strongly recommend you do not use them.

absolute joke
When I comes to a MOT service
Booked well in advance for my vehicle mot and now 6 days before my mot I received a email saying they have cancelled my mot appointment due to garage equipment failure of which I am skeptical about as this seams to be the norm for excuses
As last year they done exactly the same thing with my mot
I think it's more of a case we have over booked customers and we don't know what we are doing as usual and a total shambles
So this is the last time I will be booking any of my vehicles in for any kind of work
With this company who have totally gone down hill with its service to customers
And certainly not a company you can rely on and would not recommend them if you are looking for a reliable competent company
From a very dissatisfied customer

I have been buying tyres from what was National Tyres in Ashton-u- Lyne for many years, not anymore now it belongs to Halfords. Appalling customer service.

I had my care sir con regas in May last year my year followed by a full service, MOT and repairs in October. First, the brak fluid gasket was left open, brake lights went in less than a day. Cooling fluid was non existent and the cooling fan was working overload. On top of that I had to get my AC regas again in a year. The customer service was dismissive of problems with mobile regas unit which I was told about by their own garage. They simply phased it out! Very disappointed.

I have been using Halfords Stirling now for over 6 years and I am real happy with the service I get there the staff are friendly and very help full the manager Kieran is very helpful and profession in his position. I highly recommend Halfords Stirling for this.

Ordered a tyre through Tyre Shopper. Arrived for allotted appointment at Halfords to be told the tyre had not arrived. Next appointment tyre was fitted. Only after some time did I discovered that the tyre fitted was not the one I ordered, was a different weight rating, & about £30 cheaper! Response from Halfords - You've had the tyre for some time so no "return, replacement or refund.'!

My car was book in for a service and MOT which it failed due to a light not tracking. This was a light that Halfords had worked on 12 months ago on a previous MOT. They then ordered a part and the car was booked in for a weeks time for 2 tyres and a light. First they told me the tyres cant be done as they need 48 hours notice but the booking was a week ago then they did no work as the part hadn't arrived but failed to tell me.

I had to call and chase for updates and get them to confirm they would do the work under warranty which they did but meant I had to take another day off work.

In addition to all of this they added a minor oil leak to my MOT as an advisory but on speaking to another mechanic they can only put down a major leak as they have to remove part of the flooring to diagnosis it. They also put on my health check the coolant level was low.

The new mechanic also thinks that there is no oil leak and someone has rubbed oil around the gear selector to make it appear like a leak or has over filled the gear box with oil. Also the coolant levels were fine

Lastly and the best part is he applied to Halfords for a job and was turned down as he is a trained mechanic. He knows 3 other mechanics who have the same story.

In short Halfords staff seem under qualified to carry out any repairs, are possibly listing items that are inaccurate to fabricate further works (coolant and oil leak)

They are salespeople and not mechanics so I would avoid them

I’ve used the Bolton Autocentre several times before and always found the staff to be helpful. I booked my car in for four wheel alignment as recommended after having the tyres replaced elsewhere. As per my previous visits the booking process was very easy and the staff were very polite and helpful. Unfortunately they struggled to find the correct alignment settings for the the car as it is imported. This was partly my fault as I failed to mention the car was an import when booking. It did led to a delay in the work being completed which wasn’t the end of the world; it took maybe three hours instead of one hour as specified online when booking. Once they had finished they were unfortunately only able to correctly adjust three of the four wheels. In fact the left rear camber is still outside specification. It is actually now more negative / worse than it was before I took the car there. This means I’ll have to take the car elsewhere and pay again to have the work completed which is obviously disappointing. If they weren’t able to complete the work I would have preferred them to say so; I could have saved the money and taken it elsewhere, now the issue is actually worse than it was originally. Two stars as the staff in the reception/ waiting area were very friendly and helpful.

I had brakes done at the Chiswick branch. The biggest mistake I have made. Since day one I had problems. Loose water shields, then vibrations. They said no fault found. I went back 3 times. They did improve it but not totally. Still vibrating when braking only. They also said i don’t use the brakes enough then said rust, then said it was that’s the way VW cars are. Total RUBBISH. I’d say faulty parts. I’ll never use them again. June 2026 going into VW to be sorted.

Went to the Aintree to get a rear reverse light fitted, the young lad who served me was excellent, brilliant customer service, knew his stuff. Great experience.