Hanna Andersson Opiniones 

Awful, awful, awful. Orders are often not fulfilled- after waiting weeks for items to be dispatched, you get emails to say the items you’ve waited weeks for are out of stock. All three pairs of pants I’ve ordered for my child have ripped at the knee. I sent the items back for a refund, they received these on April 3rd, it is now a whole month later and I still have not been refunded. I clearly requested a gift card on the return label as I no longer have the card I paid for the items with and they told me they refunded it to the original card. I’ve now been waiting a week since I last contacted them for them to check where my refund is and they still haven’t got back to me or refunded me. The craziest, most frustrating experience. I never write bad reviews but Hanna Andersson is a joke.

I wish I would have searched this company before making my first purchase. Very poor customer service. I purchased 3 items, returned 2 and they acknowledged receipt of the package 2 weeks ago and still have not processed the refund. I called the Corporate Office and she told me it's 3 weeks for them to process once the item is received which I said is UNACCEPTABLE. Quality of merchandise appears nice but the item I kept has not been worn or laundered yet. This company is owned by a private equity firm which may be the reason for the horrible customer service. I will also file a complaint with the BBB.

Who is making the decisions at Hanna Andersson? Their policies are misguided and do not put the customer first. On the positive side, they have finally realized they need more than one warehouse for shipping if they want to be competitive. On the negative side, they are slashing prices of their clothing (and I would venture to guess they are sacrificing quality, given how quickly a few items I recently purchased faded) and you cannot get an inconsistent price. For example, I placed an order on Monday for several items. They arrived Thursday. I woke up Friday to an email for a BIG SALE! on the EXACT items I had just purchased. When I called customer service, they refused to do a price adjustment. That is unheard of in this industry, especially if you're trying to cater to "high end" customers. Save yourself the trouble and take your money to Nordstroms where they would never allow this kind of deplorable customer service.

Love Hanna quality. Truly amazing. Pajamas are EXPENSIVE, but you’ll never find anything that lasts longer.

HOWEVER, I have a store in my town (Nashville) and am very disappointed I can no longer ship to store. When I emailed them for an explanation, I received no reply.
This makes no sense. Half the time I picked an order up I would end up purchasing another item from an in store sale.

The shipping for one dress is $8.95. I’ve defiinitely purchased half as much as I normally would’ve in the past 6 months because of this shipping change. I don’t always have a $100 order and they rarely do free shipping on anything less. The sales are a joke. Hanna your client a can do a simple math calculation. Rarely is the discount for more than anything other than to cover shipping.
They need to implement free ship on $50 or
more!
Boden rarely has sales, but they do have free shipping on $50 and their customer service is stellar.

I love Hanna Anderson. I have purchased items for over 25 years from them.
First for my daughter when she was a toddler n now for my grandkids.
I love the soft cotton.
U have to know the correct sizing, u must measure child n use 110, 140 instead of the normal sizes.
Overall wear is excellent. I gave my granddaughter my daughter's hand me downs n they were in wonderful shape.

Worse customer service ever. Multiple phone disconnects. Lack of email responses. I had to file a claim with my credit card company since the wrong item was shipping. They're still trying to charge me for shipping.

Do NOT shop here.

I placed a large order of matching pj's for my extended family. I called before placing the order, wondering if there would be a sale around Black Friday. I was assured by the customer service rep that I could place the order and then call and receive the discount, since the order was placed within the same week. When I called a few days later to request a discount, I was told Hanna Anderson would not honor the discount request, even though I was assured I would receive one from the customer service rep. I won't be ordering from Hanna Anderson in the future.

Very annoyed with Hanna Andersson.

Ordered a matching set of pajamas for the kids online. A few days after the order, get an email from Hanna Andersson stating that one of the items was no longer in stock and is now unavailable. I immediately call to inform them that I would like to cancel the order since the purpose of my order was to have a matching set of pajamas. I was told the order "had already been sent to the warehouse" and there was no way to stop it at this point. My only option was to return it when the package arrived. After some complaining to no avail, I waited the 10 days for my package to arrive. A couple days later, I brought it to the post office and put it in the mail for return. After a few weeks had gone by, I still hadn't gotten a refund or heard from Hanna Andersson. I called customer service and was informed that it can take up to four weeks to process a return. It's now about 45 days since I placed my order, and I'm still waiting for a refund. Bad service, slow shipping, slow returns, putting customer last. A few suggestions:

1) Learn how to manage your inventory. I can't remember the last time I ordered an item online only to be told it was out of stock. You see, most retailers show an item as "out of stock" when it is out of stock. Others even show you how many items are remaining in stock. You may want to learn from other online retailers.

2) If you are going to cancel items from an order, give the customer an opportunity to change or cancel that order. In my case, I don't want to buy the other items in the matching set I purchased if you can't fulfill some of the items.

3) Need to refund customers faster. Having to bring my package to the post office for return is inconvenient. Having to wait 4+ weeks for a refund is plain annoying. It's been 40+ days since my order and I'm still waiting for a refund. With most reputable online retailers I'm able to receive an order, return it, and receive a refund within 10 days.

Order shipped minus 2 items and they never told us. This is not the Hanna we grew up with.

Customer service truly sucks!!! I will NEVER order from them again. I ordered 350 dollars worth of Christmas Pajamas that are still... after 14 days not here. When I call, and stay on hold for over 15 minutes, ask for a supervisor...they just reply oh they are in route. They do not give a crap at all. I used to think they were the high end company with the customer service of Nordstrom. Hanna you should perhaps pay better attention to your company! Service is the worst!

Donna, I can appreciate your despair. Hanna just sent me someone else's order and for 4 days I could not contact them by phone, email, or chat - Multiple tries for extended lengths of time. Finally, yesterday I got a hold of them by chat and they discounted my order by 20% (not enough considering the time I had invested in attempted contacts.) They are having Fed Ex pick up the order for Bainbridge, Washington that was delivered to Albuquerque and they are overniting my order. There must have been many others affected by this delivery issue considering their lack of response and overwhelmed communication system. That was my last Hanna order!

I’m super concerned reading all of these bad reviews! I just placed a large gift order for my grandkids yesterday, tried calling them when they emailed later in the day AFTER I placed the order. Hanna notified me by email stating 1 item is sold out! It was available when I ordered it! I’ve been trying to chat with them; it’s down; I’m emailing; no answer...
I’m about to call the flagship store!
What in the heck is going on Hanna?
This will be my last order EVER.

The quality of clothing is superb (love the softness). However, customer service/support is non-existent. I have emailed several times about a missing order (with no response). When I try to use the "chat" feature to communicate my concerns, there is no one available from the company to chat. And, when I try contacting via phone, no one answers.... Customer Support, where are you????

The clothing is so soft and in my experience, very durable. I also appreciate the return policy because if any of my Hanna clothes don't hold up the way they should, I take it back. I pay $8 for the return shipping label and send every single items that either faded or the fabric didn't hold up, as a mom of boys, I love that promise of durability. I have to say, I have had bad customer service a few times, however, all I had to do is get in touch with a manager and everything got resolved. I have had similar experiences with most other companies. This is nothing particularly unique to Hanna Andersson. I have noticed some big changes this year to some of their clothing, customer service, and shipping. Items are now shipped on time, sometimes even early. Customer service responds to emails very quickly, like sometimes within the hour or sending the email. Overall, the clothing remains very soft. If it's not soft, it goes back, even if my kids wore it and I washed it. If you have had a bad experience with this company when they switched owners, I recommend giving the company another try. I think most people will be pleasantly surprised with how the company has dramatically improved!

My complaint is not about the product because the reviews were so bad, I didn't order from them.

My complaint is about the never-ending emails I receive from them! I have unsubscribed a number of times, but they keep coming! Not only do they come to my email address that I gave them, but also to one that I only use for family. How in the world did they get that one?! They are bombarding me. I've marked them as spam, so let's hope that works!

Reading the reviews here certainly prove that the people who are likely to respond are the ones with a beef! I have bought Hanna for several years and have yet to be disappointed with the quality or sizing. For that reason I have not had an experience with their customer service so can't speak to that. However, I am unhappy with long delivery times. My last order took 10 days to process and a week to arrive once shipped. Perhaps I have been spoiled by Amazon but it does seem a bit excessive length of time.....
I definitely recommend their clothing. Very cute and substantial.

Don't buy Hanna. Not the same it used to be. Wal-Mart or target is way better.

I have had terrible experiences with hanna as well. I agree, their quality is awful and their customer service is terrible. Their clothes are simply not worth the money they charge. My twins pajamas pilled horribly after a few washes and did not "last for generations", as they claim. With their costs, I would expect much better quality. They have terrible customer service, rude and unaccommodating. The few times I have ordered from them, I have had issues. On multiple occasions, they canceled items from my order and never bothered to let me know that items that were in stock when I placed my order are no longer in stock. I waited a few weeks and called them to inquire about items I had not received upon which they were rude and unapologetic. I agree with other comments, there are much better brands out there where you get your moneys worth and have a pleasant shopping experience. I have decided never to buy from them again.

After 6-8 months of ongoing CS issues, cancelled items without notification, tremendous ship times etc.... the straw that broke the camels back was how hideous the clothing has become!
It looks like garanimals from Walmart.
I’m done Hanna, I am breaking up.... if definitely you, not me.
I’ll buy from Garnet Hill and Mini Boden.
The new management team at HA needs to be canned!